New Dawn Senior Care Home

Allegation investigated: Licensee is not ensuring resident's bed is maintained in good repair Licensee is not ensuring resident's wheelchair is maintained in good repair Licensee is not ensuring facility is maintained in good repair Licensee is not ensuring resident's bedroom is maintained clean

Licensing Program Analyst (LPAs) Renita Hall conducted an unannounced visit to deliver findings regarding the above-mentioned allegations. LPA was allowed entry by the Caregiver. LPA identified herself and disclosed the purpose of the visit and elements of the complaint to the Caregiver. On October 28, 2025, the Department received a complaint alleging the above concerns. LPA conducted a facility visit, which included a tour of the physical plant, observations, and interviews with staff, Resident 1 (R1), and the Power of Attorney (POA). During the facility visit, LPA observed the facility to be maintained in good repair. There were no observable odors, no cobwebs present in R1’s bedroom, and no visible leaks in the roof at the time of inspection. R1’s room appeared clean and organized. The POA confirmed LPA’s observations regarding the condition of the facility and R1’s bedroom. Conintued on 9099C Unsubstantiated LPA observed R1’s bed to be in good repair. Although the bed was unplugged at the time of observation, it was demonstrated to be operable. Staff reported that R1 does not prefer to sit in their room or in the bed and primarily uses the bed for sleeping, preferring to lay flat when going to bed. LPA was able to communicate with R1 in their bedroom. R1 stated that they do not like to sit up in bed, explaining that when they get into bed it is to go to sleep. R1 shared that they do not watch television in their room and prefer to spend time outside of the room. R1 stated that they do not take any medications and reported feeling fine at the time of the visit. R1 was able to explain the pictures on the wall and correctly recall the names of the individuals in the photos. R1 stated that their spouse had passed away and that they like living in the facility. R1 also reported that their wheelchair works fine and that they do not sit in the recliner chair in their room. Regarding the wheelchair, staff stated that the wheelchair is primarily used when the POA takes R1 on outings. Interviews with staff and the POA confirmed that the wheelchair currently being used by R1 belongs to the facility. The POA confirmed that they are in the process of obtaining a wheelchair for R1 through appropriate channels. LPA did not observe any deficiencies indicating the wheelchair was in disrepair. Additional information obtained indicated that R1 is in overall good health, with the exception of occasional knee pain due to arthritis. R1 passed away in January 2026. Based on observations and interviews conducted, there is insufficient evidence to support the allegations. Therefore, the allegations are deemed unsubstantiated. An unsubstantiated finding means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted and a copy of this report along with the Licensee Rights (LIC 9058) was provided to the Caregiver. Her signature on this form confirms receipt of the documents.the state’s words, verbatim · CDSS document, Apr 7, 2026 · control 08-AS-20251028085409

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Renita Hall conducted an unannounced annual required visit to the above-mentioned facility. Upon arrival, LPA met with the Caregiver. The facility operates as a Residential Care facility for the Elderly with Dementia. A facility tour was conducted, which included indoor activity areas, restrooms, kitchens, and outdoor space. All areas were clean, safe, and in good repair. Furniture and equipment were in good condition and appropriate for the clients in care. The facility has sufficient space and seating for all clients, with no exit obstructions. The restrooms were equipped with grab bars and adequate supplies. The hot water temperature measured within the required range of 105°F to 120°F, with signs posted for caution: hot water. Staff prepared meals, and menus were available at the time of the visit. A random sample of client files was reviewed. Files contained current physicians’ reports, admission agreements, emergency information, needs and services plans, and other required documentation. Staff records reviewed contained criminal record clearance, health screening, current first aid/CPR certification, and required training. Continued on 809C LPA conducted interviews with 2 staff member; 2 residents; 2 were on hospice. No concerns were noted. The facility’s emergency disaster plan was observed to be current and posted. Fire drills are conducted as required, and documentation is available for review. Fire extinguishers were serviced within the past year, and smoke/carbon monoxide detectors were operable. No deficiencies were cited during today’s visit. An exit interview was conducted with the Caregiver, and a copy of this report, along with the Licensee Rights (LIC 9058), was provided to the Caregiver. Her signature on this form confirms receipt of the documents.the state’s words, verbatim · CDSS document, Apr 7, 2026

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Renita Hall conducted an unannounced Required 1-year Annual Visit. LPA was allowed entry by Jennifer Evans, Caregiver. LPA identified herself and disclosed the purpose of the visit with the Administrator. The visit was later joined by Dawn Sasso-Toth, Licensee. Physical Environment: The facility was found to be clean, maintained, and free from any safety hazards. Adequate lighting and ventilation were observed in all areas of the facility. All necessary safety equipment, such as fire extinguishers and emergency exits, was present and in good working condition. The facility's outdoor spaces were properly maintained and accessible to residents. Staffing and Training: The facility had a sufficient number of qualified staff members to meet the needs of the residents. The staff member was observed to be professional, courteous, and knowledgeable in their respective roles. All staff members had completed the required training and certifications per the licensing regulations. Staffing schedules were posted and adhered to, ensuring adequate coverage. Continued on 809C Resident Care and Services: Residents' care plans were reviewed and found to be comprehensive and up-to-date. Medication administration was observed to be following the facility's policies and procedures. Residents' nutritional needs were met, and the meals provided were nutritious and well-balanced. Recreational activities and social engagement opportunities were available to residents regularly. Health and Safety: Qualified healthcare professionals conducted regular health assessments and monitored residents' well-being. Staff members followed infection control measures. The facility had established protocols for emergencies, and evacuation plans were readily available. Overall, the facility was found to comply with the licensing regulations. An exit interview was conducted, and a copy of this report, along with the Licensee Rights (LIC 9058), was provided to Dawn Sasso-Toth, Licensee. Her signature on this form confirms receipt of the documents.the state’s words, verbatim · CDSS document, May 14, 2025

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Renita Hall, conducted an unannounced Required 1 year Annual Visit. LPA was allowed entry by Jennifer Evans, Administrator. LPA identified herself and disclosed the purpose of the visit with the Administrator. This visit was later joined by Dawn Sasso-Toth, Director. Physical Environment: The facility was found to be clean, maintained, and free from any safety hazards. Adequate lighting and ventilation were observed in all areas of the facility. All necessary safety equipment, such as fire extinguishers and emergency exits, were present and in good working condition. The facility's outdoor spaces were properly maintained and accessible to residents. Staffing and Training: The facility had a sufficient number of qualified staff members to meet the needs of the residents. The staff member was observed to be professional, courteous, and knowledgeable in their respective roles. All staff members had completed the required training and certifications per the licensing regulations. Staffing schedules were posted and adhered to, ensuring adequate coverage at all times. Resident Care and Services: Residents' care plans were reviewed and found to be comprehensive and up-to-date. Medication administration was observed to be in accordance with the facility's policies and procedures. Residents' nutritional needs were met, and the meals provided were nutritious and well-balanced. Recreational activities and social engagement opportunities were available to residents regularly. Continued on 809 Health and Safety: Regular health assessments and monitoring of residents' well-being were conducted by qualified healthcare professionals. Infection control measures were in place and followed by staff members. The facility had established protocols for emergencies and evacuation plans were readily available. Overall, the facility was found to comply with the licensing regulations. An exit interview was conducted and a copy of this report along with the Licensee Rights (LIC 9058) was provided to Dawn Sasso-Toth, Director. Her signature on this form confirms receipt of the documents.the state’s words, verbatim · CDSS document, May 28, 2024