Ivy Park at Murrieta

Type of visit: Required - 1 Year

On 05/26/2026, Licensing Program Analyst (LPA) Janette Romero conducted an unannounced visit to the facility for a required annual inspection. LPA met with Administrator Kristi Quigley who was informed of the purpose of the visit. The facility has a fire clearance for 137 non-ambulatory elderly residents, of which 37 may be bedridden. On 05/04/2026, the facility was granted a hospice waiver increase to house a total of 35 terminally ill residents at a time. Administrator reported that 30 residents are currently receiving hospice services at the facility. LPA toured the facility with Administrator Quigley and observed the facility is made up of a two (2) story building designated for assisted living and memory care. LPA observed charged fire extinguishers, fire alarm systems, and carbon monoxide detectors throughout the facility. Indoor and outdoor passageways were free of obstruction. No bodies of water were observed on the premises. The facility has several areas with outdoor shaded seating available for resident use. LPA toured the kitchen and observed the facility has a two-day supply of a perishable foods and seven-day supply of non-perishable foods. LPA also observed resident dietary information cards identifying each resident's prescribed dietary needs and restrictions. The facility's sous chef also reported that kitchen staff accommodate all residents' prescribed dietary needs. There are several activities available for resident leisure at the facility. Resident bedrooms had the required bedding, furniture, and lighting. Bathrooms had grab bars and pull alarm cords. Medications are secured in medication carts, only accessible to authorized personnel such as wellness nurses and medication technicians. Laundry detergents, disinfectants and cleaning solutions are secured in the locked commercial laundry room and house keeping storage closets. The Long Term Care Ombudsman's contact information, residents' personal rights, complaint procedures and facility sketch are visibly posted near the dining room. Administrator Quigley provided the facility's updated contact information and reported there are no changes in the licensee entity or corporate structure. Quigley's administrator's certificate expires on 02/14/2028. No issues or concerns were observed during today's visit. An exit interview was conducted and a copy of this report was reviewed and provided to Administrator Quigley.the state’s words, verbatim · CDSS document, May 26, 2026

Allegation investigated: Resident does not have access to belongings Staff are trying to remove resident from facility under false information Resident is not accorded dignity in relationship with staff

Licensing Program Analyst (LPA) Mary Flores conducted a subsequent complaint investigation visit regarding the above allegations. LPA met with Karen Lovett and explained the reason for the visit. The investigation consisted of the following: On 8/24/22 LPA Mixson conducted an initial investigation visit. On 9/25/25 LPA Flores requested physician’s report, admissions agreement, needs and care plan, safeguard of personal property over the phone for resident #1. On 9/30/25 LPA Flores conducted a visit and interviewed 6 staff, 10 residents and toured 10 resident rooms. The investigation revealed the following: Regarding allegation: Resident does not have access to belongings. It is alleged that a resident #1 does not have access to their belongings. Interviews with 8 out of 10 residents revealed residents have access to their personal belongings and do not have any concerns. 2 out of 10 residents were unable to be interviewed due to cognitive skills. (CONTINUED ON LIC 9099C) Unsubstantiated Interviews with staff revealed residents have access to their personal belongings. In the memory care unit, residents have access to their clothes, briefs, toothbrush, comb/brush, etc. However, items that may cause harm, such as lotions, mouthwash, shampoo/conditioner, are locked in their personal cabinet and accessible when assisting with grooming. LPA toured 6 resident rooms in assisted living and 4 resident rooms in memory care and observed residents had their rooms decorated to their taste and personal belongings were accessible in their closets, dressers, and other furniture. In memory care LPA observed residents’ clothes and other personal belongings accessible. Lock cabinets were opened by staff and grooming items were observed in them. LPA was unable to interview resident #1as the resident no longer resides in the facility. Facility since has had a change in management and documents are currently stored at corporate level. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Regarding allegation: Staff are trying to remove resident from facility under false information. It is alleged facility staff have attempted to transfer resident #1 out of the facility under a false pretense. Interviews with 6 out of 10 residents revealed residents have been treated respectfully by staff and they are aware that if they have a change of condition, they will have to make different arrangements. 4 out of 10 residents were unable to be interviewed due to cognitive skills. Interviews with staff revealed residents are not asked to move out due to staff observation or residents’ behaviors. Per staff, residents are evaluated, and proper steps are taken. LPA was unable to interview resident #1 as the resident no longer resides in the facility. LPA was not able to review resident #1's file as the facility change management and files were surrender to corporate in 2024. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Regarding allegation: Resident is not accorded dignity in relationship with staff. It is alleged that resident #1 is being isolated by staff due to resident’s comments. Interviews conducted with residents revealed 8 out of 10 residents stated staff are respectful and treat residents accordingly. 2 out of 10 residents were unable to be interviewed due to cognitive skills. (CONTINUED ON LIC 9099C) Interviews with staff revealed staff communicate and act respectfully with residents and have not witnessed staff being disrespectful. Two staff stated to have heard a resident state to be uncomfortable with a resident for unknown reasons. LPA was unable to interview resident #1 as the resident no longer resides in the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted with Krystal Jenkins Executive Director and a copy of this report was provided.the state’s words, verbatim · CDSS document, Sep 30, 2025 · control 18-AS-20220822155330

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Abdoulaye Zerbo conducted an unannounced visit for a required annual inspection. The LPA was greeted by Administrator Kristi Quigely, notified them of the purpose for the visit and was allowed to enter the facility to conduct the inspection. Facility Overview: The facility is a 2-story building with 124 bedrooms, 124 bathrooms, 2 dinning rooms, 2 medication rooms, activity areas, an outdoor area and a kitchen. There is no gated pool and there are no firearms on the premises. Infection Control: LPA observed that hygiene and cleaning supplies were available for regular facility maintenance. The facility’s infection control plan was reviewed and found to meet department's requirements. Physical Plant: The physical plant, including floors, windows, and doors, was clean and well maintained. Fixtures and furniture were in good repair. Laundry equipment was in good working condition. Sharp and dangerous objects were securely locked in the kitchen and inaccessible to residents. The smoke detector and carbon monoxide detector were last tested on 04-01-25 . LPA observed fire extinguishers to be in compliance with the department's requirements and with an expiration date of 05-8-2026. The water temperature was tested within regulations measuring 107.4 F Continued 809-C...... Care & Supervision/Administration: Adequate staff were present to supervise residents during the visit. The administrator holds a current administrator’s certificate with expiration date of 02-15-2026 and a CPR certification with the expiration date of May 17th, 2026. Record Review and Resident/Staff Files: LPA reviewed files for 4 staff members, confirming criminal clearance, updated training, and health screening. 5 residents' files were reviewed and contained all required documentation. LPA observed first kit to be locked and inaccessible to the residents in care. The residents and staff files were kept locked and inaccessible to unauthorized individuals Health-Related Services/Incidental Medical Services: All residents' medications were securely locked in a cabinet and located in the medication room. LPA reviewed medications for 4 residents, confirming that all medications were listed and accounted for. Disaster Preparedness: LPA reviewed the facility’s emergency and disaster plan, including documentation of the last emergency drill conducted on 04-22-2025, which met the department's requirements. All facility exits were clear of obstructions. No deficiencies were cited during the visit. An exit interview was conducted, during which this report was reviewed, and a copy was provided to Administrator Kristi Quigely.the state’s words, verbatim · CDSS document, May 22, 2025

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Janira Arreola conducted an unannounced to the facility in order to conduct the required annual. LPA met with Administrative Staff, Calais Anguiano who was informed of the purpose of the visit. The facility is a (2) story building with comprised of resident rooms, bathrooms, activity spaces, outdoor spaces, kitchen and dinning areas. There is a memory care area and assisted living area. No pools or firearms are being kept at the facility. The facility is an residential care facility for the elderly. The LPA observed PPE equipment and cleaning supplies to do regular cleaning of the facility. Physical plant, floors, windows, and doors were observed to be clean. LPA observed house keeping staff conducting cleaning of the facility during the visit. Fixtures and furniture were in good repair were present. The outdoor area was observed to be free of hazards. Laundry equipment was observed to be in good working condition. Hot water temperature was recorded in a resident restroom at 113.8F. LPA observed facility kitchen had the ability to prepare food in clean environment and possessed equipment in good working condition. LPA observed the facility met the required 2-day supply of perishable and 7-day supply of non-perishable foods. There is separation between cleaners and food items. Adequate staff are present for the supervision of residents during the visit. LPA reviewed (6) staff files and training as well as (5) client files. Flies possessed all required paperwork. All client medication was locked in medication carts. LPA reviewed MARS sheets for (5) clients and found medication was accounted for. LPA reviewed documentation showing the facility's last fire drill 5/2/2024, which met the department requirements. LPA observed all facility exits were clear from obstructions and had require evacuation chair. LPA reviewed documentation of operational smoke and carbon monoxide detector conducted on 2/15/2024. LPA observed emergency supplies and first aid kit. No deficiencies were cited at the time of the visit. An exit interview was conducted with Calais Anguiano where this report was reviewed and provided.the state’s words, verbatim · CDSS document, May 15, 2024

Allegation investigated: Staff left residents unsupervised.

Licensing Program Analyst (LPA), Jacqueline Shaw Ross made an unannounced visit to deliver findings for the allegations noted above. LPA met with Jina Borja, Health and Wellness Director, and explained the purpose of the visit and the elements of the allegations. The investigation consisted of observations, interviews, and records review. On 08/28/2023, Community Care Licensing received an allegation that staff left residents unsupervised during a fire alarm incident. On Friday, 08/25/2023 at approximately, 7:40 pm, a fire alarm was set off in the Assisted Living area by a resident in Memory care located adjacent within in proximity. During the incident, it was reported residents came out of their rooms and looked for staff for assistance, but no staff was around. Of the interviews conducted with residents, the general consensus from residents indicate staff were on the premises. Residents were instructed to returned to their rooms until the fire alarm was disconnected. Of the interviews conducted with staff, along with a review of staff work schedules and time sheets, there were nine staff on duty who were present and available to help all residents during the incident. LPA was also informed by General Manager, Billy Tames that managers were immediately notified by lead staff on duty, and management arrived at the facility within minutes to further assist as managers are on-call for emergencies. Based on observation, interviews, and record review, the allegation that staff left residents unsupervised is UNSUBSTANTIATED, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted, and a copy of this report was provided to Jina Borja , Health and Wellness Director. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 29, 2023 · control 18-AS-20230828114041