Happy Nest

Allegation investigated: Staff member inappropriately touched resident while in care

Licensing Program Analyst (LPA) Valerie Flores conducted a subsequent complaint visit to deliver final findings for the above allegation. During today’s visit, LPA Valerie Flores met with staff, Michelle Hashimoto, and explained the reason for the visit. A tour of the facility ws conducted and LPA did not observe any health and safety concerns. On 12/16/2022, the Riverside Adult and Senior Care Regional Office (RO) received a complaint regarding a sexual abuse allegation. It was reported that Staff #1 (S1) grabbed Resident #1’s (R1’s) breast while under the care of the facility. According to the facility file documents reviewed, R1 was admitted to the facility on 11/17/2022 with a diagnosis that includes dementia and was non-ambulatory. (Continue to (9099C...) Unsubstantiated (Continuation from LIC9099) R1’s Needs and Services Plan includes dementia, and that R1 is bed bound, and chair bed transfer. The plan also indicates R1 required assistance with all activities of daily living (ADLs). During the Department’s interviews, a relevant party stated R1 had made similar allegations at three different assisted living facilities prior to being admitted to the Happy Nest facility. This relevant party stated those allegations were unfounded. For the current allegation, the relevant party stated they checked R1’s breasts for redness and for injury and found none. Information obtained from the Licensee and staff interviews stated they were unaware of the allegation until police came to the facility on 12/15/2022. However, the information obtained from the Police Department interviews on 12/15/2022 revealed the Licensee, and staff knew about the allegation for approximately two weeks. During the 12/15/2022 police interview, R1 stated it happened approximately three weeks ago. A review of the Police Department Incident Report revealed the report was taken on 12/15/2022. The officer interviewed the resident, the licensee, facility staff and a relevant party regarding the allegation. The report indicates no corroborating evidence, and therefore they were unable to substantiate a crime occurred. R1 alleged that R1 was touched on R1’s breast by S1. According to S2, R1’s primary caregiver, S1 was assisting S2 in changing R1 the day of the alleged incident. S2 claims that S1 never touched R1 inappropriately and was never left alone with R1. S1 stated that S1 assisted S2 with R1’s changing pad but denied touching R1. Interviews from other facility residents revealed they have never observed any inappropriate behavior from S1 and had no concerns regarding the care or supervision provided at the facility. The Department’s investigation did not provide sufficient evidence to substantiate the allegation of sexual abuse of R1. The Department’s investigation concluded that although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation occurred. Therefore, the allegation “is deemed Unsubstantiated at this time. Exit interview conducted and a copy of this report was provided to Administrator, George Camua.the state’s words, verbatim · CDSS document, Aug 20, 2025 · control 18-AS-20221216084212

Type of visit: Required - 1 Year

Licensing Program Analysts (LPA) Seo Jeon and Ferrer Sarabias conducted an unannounced annual required visit. Upon entry, LPA was greeted by Michelle Hashimoto, caregiver, and informed them of the purpose of the visit. At the time of the visit, there were (3) staff members and (4) residents present. Facility Overview: The facility is a one-story home with (3) bedrooms and (3) bathrooms, including an attached garage. There are no known firearms on the premises. There is a swimming pool which is in compliance with locked gate and fences. Infection Control: LPA observed that hygiene and cleaning supplies were available for regular facility maintenance. The facility’s infection control plan was reviewed and found to meet department requirements. Physical Plant: The physical plant, including floors, windows, and doors, was clean and well maintained. Fixtures and furniture were in good repair. The outdoor area was free of hazards. Laundry equipment was in good working condition. Fire extinguisher next to the kitchen had current inspection tag. Sharp and dangerous objects were securely locked and inaccessible to residents. Both the smoke detector and carbon monoxide detector were operational, and the hot water temperature was 111°F. Continued on LIC809-C.... Food Service: The facility’s kitchen was clean and equipped to prepare food. The facility maintained the required two-day supply of perishable foods and a seven-day supply of non-perishable foods. Care & Supervision/Administration: Adequate staff were present to supervise clients during the visit. The administrator holds a current administrator’s certificate. Record Review and Resident/Staff Files: LPA reviewed files for three staff members, confirming criminal clearances, updated training, and CPR/First Aid certification. Four resident files were reviewed and contained all required documentation. Health-Related Services/Incidental Medical Services: All resident medications were securely locked. LPA reviewed medications for four residents, confirming that all medications were listed on the Medication Administration Record (MAR) and accounted for. Disaster Preparedness: LPA reviewed the facility’s emergency and disaster plan, including documentation of the last fire drill conducted on 8-30-2024, which met department requirements. All facility exits were clear of obstructions. No deficiencies were cited during the visit. An exit interview was conducted, during which this report was reviewed and provided.the state’s words, verbatim · CDSS document, Oct 16, 2024

Type of visit: Required - 1 Year

On 10/25/2023, Licensing Program Analyst (LPA) Chinwe Nwogene arrived unannounced at the facility to conduct an annual inspection. LPA Nwogene was greeted and granted entry by House Manger, Michelle Hashimo. Michelle called Administrator, Claire Itchon who arrived at the facility shortly after. LPA informed Michelle Hashimo and Claire Itchon of the purpose of visit. At the time of visit there was 3 staff and 5 residents present. LPA toured the facility inside and out with Michelle Hashimo and Claire Itchon. Tour included: Kitchen; LPA toured the kitchen and observed kitchen to be clean. Food is stored in a safe and healthful manner. Utensils and dishware are sufficient for the capacity. The refrigerator and stove are in working order. Sharps are stored in a locked kitchen cabinet under the sink, available only to authorized individuals. Trash cans has tight-fitting lids. Dishwasher is used to clean and sanitize dishes. Fridge, Freezer, and all need appliances were present and shown to be in working condition and clean. Dining and Livingroom; LPA toured the dinning and Livingroom area. LPA observed area to be clean and furnitures in good condition. Temperature was 75 degrees Fahrenheit. Hallway; LPA toured the hallway and observed hallway to be clean with no pathway obstruction. LPA inspected the fire extinguisher and found it to be in compliance and record to be up to date. Carbon monoxide & smoke detector were tested and functioning properly. LPA observed additional linens and hygiene items. Medication; LPA observed medications were labeled and stored in separate bins inside of a locked medication cabinet and are distributed according to physician orders. The first aid kit was complete. Continue on LIC809-C Continued from LIC809. Bathroom; LPA toured hall bathroom and observed bathroom to be clean and equipped with grab bar and non-slip mat. There is also a good number of personal toiletries available for the residents in care. The hot water measured at 113 degrees Fahrenheit Bedroom; LPA toured three #3 out of #3 residents bedroom and observed bedrooms to be clean and furnished according to regulation, which includes proper furniture, dressers, chairs and lighting. Night lights were maintained throughout the facility. Resident bedroom #1 and #2 has a private bathroom. LPA observed bathroom to be clean and hot water was measured at 113 degrees Fahrenheit. Garage; LPA tour the garage and observed garage to be clean and not cluttered. Cleaning supplies are stored away in the garage, inaccessible to clients. Washing machine and dryer are all in good repair and sufficient for the census. Backyard; LPA toured the backyard and observed backyard to be clean and furnitures in good condition. The backyard was free from obstruction and the side gate remain unlocked. Facility has a pool, LPA observed pool to be adequately secured. Food Services: There are seven days non-perishable and two days of perishable food supply present, and all food was properly stored and available to residents. Fridge and Freezer are large enough to accommodate required perishable foods. Records: All staff present have a criminal record clearance in file and are confirmed as being associated with the facility. Three #3 staff and #3 residents' records were reviewed. All required postings, including COVID’s postings, were posted near the entryway and throughout the facility. The administrator certificate expires on 12/02/2023. Interview; Three #3 staff and #3 residents were interviewed. No deficiencies noted at the time of visit. An exit interview was conducted, and a copy of this report was reviewed and provided to Claire Itchon.the state’s words, verbatim · CDSS document, Oct 25, 2023