Desert Cove Assisted Living

Type of visit: Required - 1 Year

On 5/21/2026, Licensing Program Analyst (LPA) Valerie Flores conducted an unannounced 1-year required visit. LPA Flores met with Administrator Heather Scott and explained the purpose of the visit. A tour of the interior and exterior areas were conducted alongside the Administrator where the following was observed: The facility is a single-story structure with apartment style resident units. The facility houses (40) forty residents to which (5) five randomly selected resident units were toured. Resident units were observed to be equipped with private bathrooms, bedding, furniture, and functional lighting. Private bathrooms were equipped with slip resistant material and grab bars in the shower areas along with grab bars near the toilet area. Resident bathroom floors were observed to have dried up dirt. During the visit, LPA confirmed resident bathroom floors were cleaned. Water temperature measure within the required limits. All indoor and outdoor passageways were observed to be free of obstruction. Outdoor areas have sufficient room for activities LPA observe shaded areas that were furnished. A washing machine and dryer were available and in working order. LPA observed a sufficient supply of linen and towels for resident use. LPA observed a posted activities calendar near the main office. Books and other activities were observed to be stored in the dining room. Utensils and dishware are sufficient for the requested capacity. Knives and other sharp items were stored in the kitchen area, available only to authorized individuals. Fire Safety Inspection Report was conducted by the Riverside County Fire Department on 4/29/2026. Fire extinguishers were observed to be fully charged and were last serviced on 4/21/2026. Per Administrator there are no firearms and/or ammunition on the premises. (Continue to LIC809C...) (Continuation from LIC809) (5) Five resident records were review. Records reviewed included but not limited to identification and emergency information, admission agreement, medical assessment, needs and service plans, placement, and functional assessment. (4) Four staff records were review. Records review included but not limited to valid first-aid/CPR certification, criminal record clearance or an exemption, health screening and TB test results, employee rights, and training verification. An exit interview was conducted and a copy of this report was provided to the Administrator.the state’s words, verbatim · CDSS document, May 21, 2026

The state marks this report as 5 pages; the online copy we transcribed has 3. You can request the full file from the county licensing office.

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Abdoulaye Zerbo conducted an unannounced visit to the facility to perform a health and safety check. Upon arrival, the LPA met with Executive Director (ED) Heather Scott, informed her of the purpose of the visit, and was granted access to the facility. Community Care Licensing (CCL) received an incident report on November 7, 2025, alleging that Staff 1 (S1) made a threat toward Resident 1 (R1). As part of the case management process, the LPA conducted an interview with facility staff, obtained relevant documentation, and toured the facility to assess for any health and safety concerns. No immediate health or safety risks were observed during the visit. According to the ED, S1 has been terminated due to the threatening behavior exhibited toward the resident. The ED was informed that additional follow-up, including possible phone interviews and future visits, may be conducted prior to a final determination. An exit interview was conducted, and a copy of this report was provided to Executive Director Heather Scott.the state’s words, verbatim · CDSS document, Nov 13, 2025

Allegation investigated: Staff did not provide adequate care and supervision resulting in resident wandering away from the facility in the heat

Licensing Program Analyst (LPA) Abdoulaye Zerbo made and unannounced visit at the facility to deliver findings on the above allegation. LPA met with Executive Director Heather Scott and discuss the purpose of the visit. It was alleged Staff did not provide adequate care and supervision resulting in resident wandering away from the facility in the heat. LPA conducted a comprehensive investigation, which included interviews with facility staff and R1, a review of relevant documentation such as the resident’s file and facility records, and direct observations of the facility’s environment and supervision practices. During the course of the investigation, it was confirmed through records review and staff interviews that R1 is not under a conservatorship and retains all personal rights, including the right to enter and exit the facility unsupervised. A review of R1’s physician’s indicated that R1 can leave the facility unassisted. Unsubstantiated Although R1 left the facility premises during a period of elevated temperatures, there was no evidence to suggest that staff neglected their responsibilities or failed to follow the resident’s care plan. Staff reported that R1 is known to take walks independently to nearby stores. Based on records review, and interviews, the above allegation is Unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, and a copy of this report was provided to Executive Director Heather Scott.the state’s words, verbatim · CDSS document, Oct 23, 2025 · control 18-AS-20250615213557

Type of visit: Prelicensing

Licensing Program Analyst (LPA) Abdoulaye Zerbo conducted an announced pre-licensing inspection at the facility and met with Executive Director Heather Scott and Chief Operation Officer Jason Mullen. Application: The inspection is a Change of ownership (CHOW) for a Residential Care Facility for Elderly (RCFE). The Desert Hot Springs Fire Department approved a fire clearance on 02-27-2025 for thirty six (36) non-ambulatory residents and twenty(20) bedridden residents. Buildings and Grounds: The facility is composed of twenty eight (28) bedrooms, twenty eight (28) bathrooms, a living room and a kitchen area, a laundry room an office and a medication room area. Water temperature was measured at several places averaging at 113.5 F. The interior and exterior walkways of the facility were observed to be clutter free with no obstructions present. Smoke and Carbon Monoxide detectors were in working order. There is a no pool and there are no weapons stored in the facility. Residents' bedrooms are fully furnished, and privacy is available. Outdoor areas have sufficient room for activities and leisure. A washing machine and dryer were available and in working order. The facility has a working phone witnessed by calling the phone number. Storage and Supplies: Medications, and residents files will be stored in a locked cabinet in the medication room area, and staff files will be stored in the office and inaccessible to unauthorized individuals. A complete first aid kit was observed to be available. Cleaning supplies will be stored in the office area. Linens, and equipment appeared to be in good repair and sufficient for the approved census. Continued 809-C.... Fire extinguishers were available and fully charged with an expiration date of February 27th, 2026. Food Service: Utensils and dishware are sufficient for the requested capacity. The refrigerator and freezer are in working order. Sharps knives will be stored in the kitchen area, available only to authorized individuals. Forms: The following signs were observed to be posted at the facility: See something say something, Personal Rights, Emergency disaster plan, the facility sketch. LPA verified the Administrator's Certification, with an expiration date of January 03-26, and CPR certification with the expiration date of May-26-25. LPA observed that the physical plant is clean, in good repair, and to be hazard-free during today’s visit. The applicant completed Comp III on April 30, 2025. LPA determined the facility meets the operational requirements for licensure. The Pre-licensing inspection is complete and has satisfied all requirements in accordance with Title 22, California Code of Regulations. An exit interview was conducted, and this report was discussed and a copy was provided Executive Director Heather Scott and Chief Operation Officer Jason Mullenthe state’s words, verbatim · CDSS document, May 6, 2025

Type of visit: Office

Component II completion: Successful Facility Type: RCFE Application Type: CHOW Capacity: 56 Census (if any clients in care): 51 COMP II Participants: Heather Scott (Administrator) & Ginger Po (CEO) Interview Method: Virtual interview via Microsoft Teams On April 02, 2025, applicant/administrator participated in COMP II. Identification of the applicant and administrator was verified through interview questions based on photo ID and other identifying personal information. During COMP II, applicant and administrator confirmed that they have read and understand community care facility licensing laws included in the Health and Safety Codes and the California Code of Regulations Title 22. Signed LIC 809 with copy of photo ID have been obtained. During COMP II, CAB analyst confirmed Applicant/Administrator’s understanding of following areas: 1. Facility operation: License type, client/resident populations, and program 2. Admission Policies 3. Staffing requirements & Training 4. Restrictive/Prohibited Health Conditions 5. General provisions 6. Emergency Preparedness 7. Complaints & Reporting 8. Pre-licensing readinessthe state’s words, verbatim · CDSS document, Apr 2, 2025