Viamonte at Walnut Creek

Allegation investigated: Facility staff member is under the influence of drugs at the facility.

On 05/03/2023 at 8:55 AM, Licensing Program Analyst (LPA) J Sampair arrived unannounced to conduct a complaint inspection. At approximately 9:00 AM, the LPA met with Executive Director (ED) Melody Allen and explained the purpose of the visit. During this investigation of the allegation above, the LPA conducted a record review, interviewed the ED, and Human Resources Assistant, Carlos Via. Based on the data collected, the allegation is false, could not have happened, and/or is without a reasonable basis; therefore, the above allegation has been found to be UNFOUNDED. No citations issued. Exit interview conducted and a copy of this report provided via email. Unfoundedthe state’s words, verbatim · CDSS document, May 3, 2023 · control 15-AS-20230502081907

Type of visit: Required - 1 Year

On 11/29/2022, Licensing Program Analyst (LPA) J. Sampair conducted an unannounced infection control annual inspection. Upon entry, LPA explained the reason for the visit. After tour of the facility with staff members, LPA met with Administrator (ADM) Melody Mitchell Allen. The facility was following COVID-19 guidelines. Inside and outside, the facility was clean, well maintained, and there were no obstructions. There was a sufficient supply of perishable and nonperishable food on hand and the opened food was labelled. The hot water was 108 degrees and the inside temperature was comfortable. A certified administrator is on site more than the minimum of 20 hours a week to oversee proper business operations. The facility was cited for 1 A-Type deficiency (refer to LIC809-D forms) and 1 civil penalty for a repeat violation. By 12/07/2022, Licensee will send updated forms to LPA: · LIC500 - Personnel Report · LIC308 - Designation of Facility Responsibility · LIC610E - Emergency/Disaster Plan · Evidence of Liability Insurance Exit interview conducted, copy of Appeal Rights, and a copy of this report provided via email.the state’s words, verbatim · CDSS document, Nov 29, 2022

Type of visit: Case Management - COVID-19

On 8/19/22, Licensing Program Analyst (LPA) J. Sampair made an unannounced COVID-19 case management visit of the facility. The LPA met with Director of Wellness, Christine Jean, and reviewed when COVID-19 infected residents of a Continuing Care Retirement Community (CCRC) are required to have a minimum 10-day isolation period as written in PIN 22-15-ASC. During the meeting, Ms. Jean acknowledged and demonstrated her detailed understanding of those circumstances under which CCRC Independent Living (IL) Residents are required to be in isolation for a period of no less than 10 days. She stated that IL Residents R1 and R2, both of whom had been reported COVID-19 positive earlier in the week, will remain in isolation at least 10 days since they are symptomatic and that they have been directly exposed to another person infected with COVID-19. Ms. Jean also explained the procedures their facility uses to care for COVID-19 infected IL Residents in isolation. She stated that no signage is attached to their doors identifying them as COVID-19 infected, which was consistent with honoring their right to privacy. During residents' isolation period, no staff members or other residents enter the resident's home. The facility delivers meals to the resident's front door, and all of the cleaning services stop until the isolation period has ended. After the isolation period has ended, Housekeeping utilizes a robot to apply a disinfectant within the resident's home that requires at least 1 hour for the home to be unoccupied, before the regular housekeeping services restart. No deficiencies were issued. An exit interview was conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Aug 19, 2022

Allegation investigated: Staff inappropriately handled resident resulting in bruising

On 06/24/22 at 12:30PM, Licensing Program Analyst (LPA) D Panlilio conducted an unannounced complaint investigation, met with Director of Wellness (DW), gathered information relevant to the allegation and delivered the investigation finding. LPA explained the purpose of the visit with DW. LPA reviewed the non audio video camera footage captured on 06/13/22 with DW. LPA observed resident (R1) mistakenly going into apartment # 354 instead of apartment # 355 which is right next door to his unit. R1 was followed closely by staff (S2) who was trying to redirect R1 to his apartment # 355. An exchange of words was observed between R1 and S2 which caused R1 to slightly shove S2. Continued on next page, LIC 9099-C Substantiated LPA observed S2 physically attack R1 and tackle him to the ground. DW stated at that time S2 was yelling for the nurse to help. The nurse and R1's personal trainer showed up right away. R1 was safely redirected by his personal caregiver and was able to calm him down. The nurse on duty completed a wellness check (pain & discomfort), found no bruising on R1's body. R1 stated he was not in any pain or discomfort. Based on LPA’s observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) was found to be substantiated. Deficiency is cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of correction (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties. Exit interview conducted. Appeal Rights and a copy of this report provided via email.the state’s words, verbatim · CDSS document, Jun 24, 2022 · control 15-AS-20220617083613

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87468.1(a)(1) · Plan of correction due date: Jun 24, 2022

Residents in all residential care facilities for the elderly shall have all of the following personal rights:(1) To be accorded dignity in their personal relationships with staff, residents, and other persons This requirement was not met as evidenced by S2 tackling R1 to the ground during an incident on 06/13/22 which posed an immediate risk to resident in carethe state’s words, verbatim · CDSS document, Jun 24, 2022

Plan of correction: Director of Wellness corrected deficiency during visit. Staff retraining on how to properly care for Dementia residents was conducted 06/21/22 conducted by Dementia Care Consulting Group. Copy of completed training on Dementia Care was emailed to LPA during visit.

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) James Sampair conducted a required infection control annual inspection. Upon arrival, LPA explained the purpose of the visit to Executive Director Melody Mitchell, who led, along with Director of Environmental Services Micheal Calhoun, a tour of the facility inside and outside. The facility has a completed COVID-19 mitigation plan (LIC 808). The LPA observed that a digital system is being used for Covid-19 screening of all visitors and staff. LPA observed all staff wearing face masks during visit. There were Covid-19 signs at the entry point for visitors, but signs were not posted throughout facility to promote handwashing, cough/sneeze etiquette, physical distancing, or mask wearing for residents for which they were provided Technical Assistance, because this practice has a health and safety impact that includes, but is not limited to buildings and grounds, personnel requirements, and personal rights. There were sufficient food and water supplies and PPE supplies. The temperature within the facility was maintained at a comfortable level. A certified administrator is on site more than the minimum of 20 hours a week to oversee proper business operation. There were two Type A violations: 2:19PM hot water temperature in Third Floor Model Room measured at 122 degrees F 2:31PM cleaning solution in Aspen Room in unlocked cabinet under sink An exit interview conducted and a copy of this report was provided to the administrator.the state’s words, verbatim · CDSS document, Dec 1, 2021

The state marks this report as 3 pages; the online copy we transcribed has 2. You can request the full file from the county licensing office.