Colony Of Thousand Oaks At Sidlee West Inc

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff is interfering with a resident's visitations

Licensing Program Analyst (LPA) Erica Mosley conducted a subsequent complaint visit to investigate the above allegation. Upon arrival approx. at 9:45 a.m., LPA Mosley was greeted by the Administrator, Eleanor Jimenez as we arrived to the facility at the same time. Licensee Representative/ Administrator Dr. Rashita Aggarwal arrived during the visit. The reason for the visit was explained. Entrance interview conducted. On 07/24/2025, the Department received a complaint regarding the following allegation, Staff is interfering with a resident's visitations. During today’s visit starting at 9:50 a.m LPA and staff briefly toured the physical plant areas inside and outside to ensure there are no immediate health and safety hazards and facility is in compliance with Title 22 Regulations. Report continued on LIC 9099-C PAGE 2... Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 15, 2025 · control 29-AS-20250724143004

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff admitted a resident with a prohibited health condition

Licensing Program Analyst (LPA) Erica Mosley conducted an initial 10-day complaint visit to investigate the above allegation. Upon arrival approx at 10:45 a.m., LPA Mosley was greeted by Staff who called the Administrator to inform them of the visit. The Administrator Eleanor Jimenez and Licensee Representative/ Administrator Dr. Rashita Aggarwal arrived shortly after and the reason for the visit was explained. Entrance interview conducted. On 07/24/2025, the Department received a complaint regarding the following allegation, Staff admitted a resident with a prohibited health condition. LPA and staff toured the physical plant areas inside and outside to ensure there are no immediate health and safety hazards and facility is in compliance with Title 22 Regulations. Report continued on LIC 9099-C PAGE 2... Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 25, 2025 · control 29-AS-20250724143004

Allegation investigated: “Report is being amended and its contents removed as it is a duplicate of the same report issued on 07/25/2025.”

“Report is being amended and its contents removed as it is a duplicate of the same report issued on 07/25/2025.” Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 25, 2025 · control 29-AS-20250724143004

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Resident sustained a pressure injury while in care. Staff did not seek timely medical care for resident in care. Resident sustained unexplained head injury while in care. Resident in care was severely dehydrated while in care. Staff medicated resident with an unauthorized medication.

Licensing Program Analyst (LPA) Sandra Urena conducted a subsequent complaint visit to deliver final findings for the above allegations. During today’s visit, LPA Urena met with and explained the reason for the visit. On 01/12/2024, the Department received a complaint alleging neglect, lack of care and supervision regarding Resident #1 (R1). The complaint alleged the facility, Colony of Thousand Oaks at Sidlee West Inc. neglected a pressure injury noted on R1, failed to seek timely medical attention, R1 sustained an unexplained head injury while in care, and noted R1 was severely dehydrated. The complaint was referred to the Community Care Licensing (CCL) Investigations Branch (IB) and assigned to Investigator Johnny Canto. Continues on LIC 9099C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 20, 2024 · control 29-AS-20240112155611

Allegation investigated: Staff isolates resident. Staff are not meeting resident overall needs. Staff do not provide activities for resident.

Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to the facility. The purpose of the visit is to deliver investigation findings. Upon arrival LPA met with Connie Roush and explained the reason for the visit. Entrance interview conducted. On 04/17/2024, Community Care Licensing Division received the above complaint allegations. It was alleged that resident #1 is isolated in this facility moaning and groaning for hours every day with very little social interaction, no physical therapy services and does not get to go outdoors or provided with any activities. It was also mentioned that resident #1 is not provided a higher quality of care as well as a higher quality of living and current medications need to be reviewed by a outside skilled professional and not the facility owner who is a physician or any associate of the facility owner. Investigation consist of interview with the facility owner, administrator, staff and residents on 04/18/2024; review ofthe state’s words, verbatim · CDSS document, May 30, 2024 · control 29-AS-20240417154252

Allegation investigated: Staff stuffed a rag into a resident's mouth while in care. Staff behavior poses as a risk to the residents.

Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to the facility. The purpose of the visit is to deliver investigation findings. Upon arrival LPA met with Connie Roush and explained the reason for the visit. Entrance interview conducted. On 05/01/2024, Community Care Licensing Division received the above complaint allegations. It was alleged that “Staff stuffed a rag into a resident's mouth while in care”. According to reporting party, Resident #1 doesn't speak much, if at all, but makes sounds and one of the staff took a rag and stuffed it into resident #1's mouth to keep resident quiet. It is unknown how often this happens. When reporting party expressed concern for resident #1, it was stated that “this is why everyone keeps leaving” and shared “they are mean to people here”. It was reported that this kind of behavior is inappropriate and poses as a risk to residents. Investigation consist of interview with the facility owner, administrator, staffthe state’s words, verbatim · CDSS document, May 30, 2024 · control 29-AS-20240501231609

Allegation investigated: Staff are restricting a resident's visits with their family.

On Licensing Program Analyst (LPA) Sandra Urena conducted an unannounced visit to deliver the findings for the allegation listed above. The LPA met with the Licensee Rashita Aggarwal and Administrator Connie Roush and explained the reason for the visit. On 03/04/2024, Licensing Program Analyst (LPA) Sandra Urena conducted an initial 10-day unannounced visit to investigate the allegation listed above. The LPA met with the Administrator Connie Roush and explained the reason for the visit. During today’s visit, the LPA, interviewed the Administrator at 11:00 a.m. and requested records pertinent to the investigation at 11:15 a.m. Continues on LIC 9099C... Substantiatedthe state’s words, verbatim · CDSS document, Apr 10, 2024 · control 29-AS-20240227154958

Allegation investigated: Staff did not offer resident assistance for an extended period of time

Licensing Program Analyst (LPA) Elsie Campos conducted an unannounced initial 10 day complaint visit. The LPA met with staff and Adminstirator Connie Roush and explained the reason for the visit. During today’s visit, the LPA, conducted a physical plant tour at 12:25 p.m., interviewed residents at 12:55 p.m., 1:03 p.m. and 1:06 p.m., interviewed staff at 1:10 p.m. and 1:15 p.m. Allegation: Staff did not offer resident assistance for an extended period of time It was alleged that staff leave Resident #1 (R1) unattended for extended periods of time and do not offer assistance, up to 2 hours. It was alleged that R1 was not checked on as the phone was left online and no one came to hang it up for up to 2 hours. Staff revealed that R1 uses the phone but does not know how to always hang it up and often leaves it online. **Contunued on LIC 9099-C** Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 14, 2023 · control 29-AS-20231109124351

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.