Familycare Cottage One is a residential care home for the elderly (RCFE) in Thousand Oaks, Ventura County, California — state license #565801505, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 9 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated March 4, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 9 times and filed 9 documents. The most recent — a complaint investigation report on March 4, 2026 — closed with the state’s outcome word: “Substantiated.”
The state's published file for this home includes 5 documents with transcribed findings, dated January 18, 2024 to March 4, 2026. 5 of the 5 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (4). 5 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 5 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Mar 4, 2026Substantiated
Allegation investigated: Licensee did not provide responsible party with a refund as required
Licensing Program Analyst (LPA) Erica Mosley conducted an unannounced subsequent complaint visit to investigate the above-listed allegation. Upon arrival at approx. 10:12a.m. LPA was greeted by staff who called the Administrator and the reason for the visit was explained. The LPA met with Debra Bryant, Licensee Representative, Marisol Flamenco, Administrator and Magdalena "Maggy" Garcia, Assistant Administrator, and reason for the visit was explained. Entrance interview conducted. On 02/12/2026, the Department received a complaint regarding the following allegation, Licensee did not provide responsible party with a refund as required. On 02/12/2026 LPA Esther Cortez conducted an unannounced initial complaint visit, conducted a physical plant tour, conducted three (3) in-person, staff interviews, a file review for Resident #1 (R1), and obtained copies of pertinent documentation relevant to the investigation. Report continued on LIC 9099-C PAGE 2... Substantiatedthe state’s words, verbatim · CDSS document, Mar 4, 2026 · control 29-AS-20260212110309
Jan 29, 2026Unsubstantiated
Allegation investigated: Facility staff refused to return resident's personal items upon move out Facility staff did not allow resident's authorized person to make decisions regarding resident's care
Licensing Program Analyst (LPA) Erica Mosley conducted an unannounced subsequent complaint visit to investigate the above-listed allegations. The purpose of this visit is to deliver findings for the above listed allegations. Upon arrival at approx. 1:15 p.m. LPA was greeted by staff who called the Administrator and the reason for the visit was explained. The LPA met with Magdalena "Maggy" Garcia, Assistant Administrator (AA) and reason for the visit was explained. Entrance interview conducted. On 12/17/2025, the Department received a complaint regarding the following allegations, Facility staff refused to return resident's personal items upon move out and Facility staff did not allow resident's authorized person to make decisions regarding resident's care. On 12/19/2025 starting at 1:13 p.m. LPA and staff briefly toured the physical plant areas inside and outside, starting at 1:30 p.m. and throughout the visit LPA conducted three (3) in-person, staff interviews, conducted a file and rethe state’s words, verbatim · CDSS document, Jan 29, 2026 · control 29-AS-20251217145251
Oct 2, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 29, 2025Unsubstantiated
Allegation investigated: Resident developed maggot infested wound while in care of staff.
Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to the facility. The purpose of the visit is to deliver investigation finding. Upon arrival LPA met with Marisol Flamenco and explained the reason for the visit. Entrance interview conducted. On 07/23/2024, Community Care Licensing Division (CCLD) received a complaint with the above allegation. Investigation was initiated on 08/02/2024; at approximately 9:45a.m., a physical plant tour was conducted with administrator. Resident and staff records were reviewed at approximately 10a.m. and interviews were conducted with staff at 11:30a.m. Pertinent documents were requested and received on 08/06/2024. Following is a summary of the investigation finding: Regarding allegation, “Resident developed maggot infested wound while in care of staff.” – It was alleged that due to improper wound care by staff, resident #1’s (R1) wound on the left side of the face was infested with maggots. (Continue to LIC9099c) Unsubthe state’s words, verbatim · CDSS document, Jan 29, 2025 · control 29-AS-20240723124722
Nov 26, 2024Unsubstantiated
Allegation investigated: Staff falsify training records Staff do not ensure facility is free from pests Dishwasher is in disrepair
Licensing Program Analyst (LPA) Kelly Dulek conducted an initial complaint investigation for the allegations listed above. LPA arrived at the facility at 11:15AM and was greeted by facility staff. LPA met with Facility Designee Marisol Flamenco. Entrance interview conducted. During today’s visit, LPA interviewed staff and Facility Designee from 11:17AM to 11:55AM, toured the facility with Facility Designee at 11:57AM and LPA reviewed and obtained copies of pertinent documents. The following was then determined: Allegation "Staff falsify training records:" The complaint alleges that staff are not trained annually as required. LPA interviewed facility staff, who indicated they are trained as required. Staff indicated they have completed trainings and that hospice nurses Report Continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 26, 2024 · control 29-AS-20241121091701
Oct 23, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 18, 2024Unsubstantiated
Allegation investigated: Medication is not being administered as prescribed.
Licensing Program Analyst (LPA) Teresa Camara conducted an initial complaint investigation visit. LPA met with licensee/administrator Debra Bryant and explained the reason for the visit. LPA interviewed the licensee at 9:10 a.m. LPA interviewed staff 1 (S1) at 10:10 a.m. while also reviewing the medications for all residents. LPA interviewed staff 2 (S2) at 10:52 a.m. There was a suspicion of former staff mishandling medication for residents in one of the other homes owned by the licensee. However, all medications at this facility appear to be given as prescribed. The staff LPA interviewed had not witnessed or suspected any medication mishandling at this facility. Based on the medication review and interviews, the allegation medication is not being administered as prescribed is deemed UNSUBSTANTIATED at this time. No defiiciencies cited. Exit interview conducted and report issued. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 18, 2024 · control 29-AS-20240110170429
Oct 13, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Familycare Cottage One licensed?
Yes — Familycare Cottage One is a licensed residential care home for the elderly (RCFE) in Thousand Oaks (Ventura County): California license #565801505, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 9 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated March 4, 2026, was marked “Substantiated” by the state.
Can Familycare Cottage One care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Familycare Cottage One with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record6 NON-AMBULATORY OF WHICH 1 MAY BE BEDRIDDEN IN BEDROOM #2 OR #4. HOSPICE WAIVER INCREASE FROM 1 TO 5 RESIDENTS.
How much does Familycare Cottage One cost?
California's public licensing record does not include Familycare Cottage One's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Ventura County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Familycare Cottage One accept Medi-Cal or the Assisted Living Waiver?
Familycare Cottage One is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
3 of 6 beds occupied (50%) when the state visited on January 29, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Familycare Cottage One?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 9 state visits and 9 dated documents since 2022 for Familycare Cottage One; 5 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 4, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 9 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Familycare Cottage One?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Familycare Cottage One, Inc., who operates 3 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(805) 492-1200Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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