Fountaingrove Lodge

Allegation investigated: Failure to meet statutory requirements for budget process. Failure to respond to resident association timely.

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 11/10/25 at approximately 9:40am, and met with Administrator Megan Leone. Reporting party alleges “failure to meet statutory requirements for budget process,” and “failure to respond to resident association timely." The Department conducted facility record reviews, reviewed zoom recordings, conducted interviews with staff, and other related parties regarding the allegations. The investigation revealed that The Department reviewed documentation relevant to the allegation, “failure to meet statutory requirements for budget process,” and found that on January 30, 2025, the Semi-Annual Meeting – Budget was scheduled for 2pm and the budget that was to be reviewed at the meeting was provided to residents at 11:22am the same day as the meeting. Continued on LIC9099C.. Substantiatedthe state’s words, verbatim · CDSS document, Nov 10, 2025 · control 21-AS-20250616083546

Allegation investigated: Staff did not issue proper refund to resident.

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 8/19/25 at approximately 9:45am, and met with Administrator Megan Leone. Reporting party alleges "staff did not issue proper refund to resident". LPA reviewed resident R1's records, obtained copies of documents, interviewed staff, and reviewed information obtained from other parties. The investigation revealed that per the contract agreement, page six, 7.2.2., the "entrance fee refund" for an apartment/bungalow, resident would receive the repayment amount within fourteen (14) calendar days after the former apartment/bungalow is reoccupied by a new resident who has executed a residence & services agreement, and paid the applicable entrance fee for the apartment/bungalow, or one hundred twenty (1200 months after the agreement was terminated, whichever is earlier. R1's former apartment was reoccupied by a new resident, resident signed a residence & services agreement, and applicable entrance fee was paid on 6/1/20the state’s words, verbatim · CDSS document, Aug 19, 2025 · control 21-AS-20250710164923

Allegation investigated: Facility staff are not preventing the spread of a communicable disease.

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 8/19/25 at approximately 9:45am, and met with Administrator Megan Leone. Reporting party alleges that “facility staff are not preventing the spread of a communicable disease”. LPA reviewed eight (8) resident records, progress notes, and medical records/medication orders. LPA interviewed staff, S1, S2, S3, and S4, regarding resident care, the allegation of a current contagious disease outbreak, and facility infection control procedures. The investigation revealed that residents' records reviewed identified that none of the eight (8) residents have scabies and/or bed bug bites. Caregivers/staff have all personal protective equipment (PPE) supplies available for use to them if needed, per infection control plan and job duties. Continued on LIC9099C.. Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 19, 2025 · control 21-AS-20250814081323

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff is restricting resident's ability to have visitation

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 5/20/25 at approximately 9:45am, and met with Administrator Megan Leone. Reporting party alleges that “staff is restricting resident's ability to have visitation”. LPA reviewed resident’s (R1) records. LPA reviewed the signed admission agreement, including the facility’s “house rules” in the agreement. LPA reviewed all admission documents, including medical assessment, resident care plan, and medication list/Dr’s Orders. LPA reviewed facility policy and procedures regarding resident visitors/guests, including by former staff; LPA reviewed facility policy and procedures on residents/responsible parties hiring a resident companion. Reviewed policy and procedures of staff accepting gifts and gratuities. The LPA obtained copies of requested records. Continued on LIC9099C.. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 20, 2025 · control 21-AS-20250306141449

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff do not prevent resident from entering another residents room Staff do not prevent resident from causing harm to other residents Staff are inappropriately locking resident rooms

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 9/10/24 at approximately 2:00pm, and met with Megan Leone, Administrator. LPA reviewed resident (R1 & R2) records, facility records, and obtained copies of records. LPA conducted interviews with staff and other related parties. The investigation revealed that residents R1 and R2 reside in the memory care unit. Residents both have care plans in place, and per review, R1 & R2 are not one to one care need residents. Residents are able to walk around the memory care unit, as the residents are not to be restrained in any way. The memory care unit has a locked perimeter and residents may walk around freely if able to. Residents are monitored and will be redirected if needed. If a resident wanders into a room that is not theirs they are redirected by staff. Residents are able to have their rooms locked to ensure their privacy and to secure their belongings. Residents may have the key if they can manage having the keythe state’s words, verbatim · CDSS document, Sep 10, 2024 · control 21-AS-20240521123549

Allegation investigated: Staff did not check on resident every 2 hours. Staff left resident soiled for an extended period of time Staff does not ensure resident is assisted with showering needs Staff does not ensure resident's room is clean and sanitized Staff did not respond to resident's call in a timely manner Staff does not provide resident with clean linen Staff does not ensure resident is provided water

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 8/27/24 at approximately 9:45am, and met with Megan Leone, Administrator. LPA also met with Michelle Simpson, Health and wellness Director, and Juan Ferrel, Memory Care Director. LPA reviewed resident (R1) records, facility records, conducted interviews with staff and other related parties. The investigation revealed that R1was admitted 2/25/24, there was a care plan in place upon admission;This is an intial care plan and will updated as needed. Per review of medical hospice documentation there were no documented issues and/or concerns regarding care of R1, while hospice came into the facility to provide care. The care plan would be reviewed and any changes completed and/or care services immediately needed approximately after the first three weeks in care, per reviews with S3 and provided documentation. Per review of medical documentation, R1 was incontinent, and their care plan noted incontinent care servicesthe state’s words, verbatim · CDSS document, Aug 27, 2024 · control 21-AS-20240403094147

Allegation investigated: Apartment unit has another water leak, not repaired, the unit has had many water leaks in the last few months

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 8/7/2024 at approximately 11:00am, and met with Joel Gonzalez, Business Office Director, and Health Services Director, Michelle Simpson. Administrator would be arriving to the facilty later this morning to meet with the LPA. LPA reviewed records, obtained copies of documents, interviewed staff, and other related parties.The LPA reviewed the following facility records: records on the leaks in the apartment unit, of R1 & R2, repair receipts of 2024 on leaks in the unit, and report on testing the units water damaged areas for mold, inspected by Air Environmental. LPA reviewed plans on facility obtaining a new dishwasher, and the kitchen floor being resealed; The water has been leaking from the kitchen to the apartment unit below. The apartment unit has had leaks on 3/13/24, 4/18/24, 6/15/24, and on 7/27/24. All leaks were repaired, except the leak of 7/27/24 as this will be repaired once the kitchen repairs are cothe state’s words, verbatim · CDSS document, Aug 7, 2024 · control 21-AS-20240731131411

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.