Villa Capri

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 7/1/2025 at approximately 10:20am, and met with Administrator Maria Cortes. Reporting party alleges that facility staff are not providing resident's medication dosage as prescribed, and facility staff have not requested required medication refills. The LPA conducted interviews with staff, S1, S2, and interviews with other related parties regarding allegations. LPA reviewed R1's records. including care plan, medical assessment, medication records, including eye drop medication records, medical documentation/appointment records, and admission documents. The investigation revealed that resident R1's medications have been provided to R1 as prescribed, and ordered by the Physician, per review of records and staff interviews. Continued on LIC9099C.. UnsubstantiatedRead the full finding— CDSS inspection report, July 1, 2025 · control 21-AS-20250407104217

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 5/21/2025 at approximately 9:45am, and met with Administrator Maria Cortez, and Gao Yang Memory Care Director. Reporting party alleges that staff do not ensure that resident's bathing needs are met, staff do not ensure resident has access to assistive devices, facility staff are not providing resident's medication dosage as prescribed, and facility staff have not requested required medication refills. LPA toured the facility memory care. LPA reviewed R1's records. including care plan, medical assessment, medication records, and admission documents. The LPA conducted interviews with staff, S1, S2, S4, S5, S6, S7, and interviews with other related parties. The investigation revealed that resident, R1 has refused to be bathed by care staff at times; Per interviews, and record reviews, staff would offer bathing to the resident more than once, and if the resident still refuses the staff try again the next day. R1 geRead the full finding— CDSS inspection report, May 21, 2025 · control 21-AS-20250407104217

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 1/28/24 at approximately 10:15am, and met with Administrator Maria Cortes. LPA also met with Memory Care Director Gao Yang. Health & Wellness Director Jennifer Haney was unavailable to meet with the LPA during the inspection. Reporting party alleges that "medications are not provided to the resident as prescribed". LPA reviewed resident (R1) records, including medication orders/medications records. The LPA obtained copies of records requested. The LPA conducted interviews with staff (S1, S2), and other related parties. The investigation revealed that R1's medications, two (2) medications, one routine order and one PRN order, were identified as not having been provided to the resident as ordered by the Physician. The routine medication order, medication order #1, is to be provided to the resident twice daily, an am dose and a pm dose. R1's routine medication ran out on 1/18/25, and the refill hadn't been requestRead the full finding— CDSS inspection report, January 28, 2025 · control 21-AS-20250127143918

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 12/17/24 at approximately 10:00am, and met with Administrator Maria Cortez. LPA also met with Memory Care Director Gao Yang, and Health & Wellness Director Jennifer Haney. LPA reviewed resident (R1) records, including medication orders/medications. The LPA requested copies of resident (R1) records, and facility records. Administration staff provided the requested copies to the LPA. The LPA conducted interviews with staff (S1, S2, S3), and other related parties. The investigation revealed that R1's medications are filled by the responsible party (RP) of R1, and brought into the facility to be centrally stored for R1. Per review of records and interviews, there was no documentation and/or date of when R1's medications were provided by the RP to the facility. The facility medication staff didn't document how many bottles of R1's eye medications were provided by RP, there are three (3) different type of eye drops pRead the full finding— CDSS inspection report, December 17, 2024 · control 21-AS-20241212113741

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 3/5/24 at approximately 9:20am, and met with Administrator Maria Cortez. LPA reviewed resident (R1) records and facility records.The LPA reviewed MAR records that document medications residents are assisted with; The MARs also shows days medications were provided, including any refusal of medications and/or why a medication was not provided to a resident. The LPA reviewed resident R1's care plan, medication records, including Dr's Orders. The LPA conducted interviews with staff, and other related parties regarding the allegation. The Investigation revealed that medication orders are provided as prescribed by the Physician to the resident. There is a supplement shake that per review of records, R1 refused at times, and this is documented in records. Continued on LIC9099C... UnsubstantiatedRead the full finding— CDSS inspection report, March 5, 2024 · control 21-AS-20240129083327

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 1/31/24 at approximately 3:15pm, and met with Administrator Maria Cortez. LPA reviewed resident (R1) records; The LPA requested copies of resident records, and facility records. Administrator provided the requested copies to the LPA. The LPA conducted interviews with staff, and other related parties. The investigation revealed that R1 is receiving incontinent care by the facility, it's part of resident's care plan. Health & Wellness (H&W) Director Jennifer Haney stated that facility caregivers are to check on the resident every two hours, and change the resident as needed; The resident has a companion with them for part-time hours, and some of the facility caregivers checked a couple times on the resident, to find the companion had already changed R1. Some of the facility caregivers had stopped checking on R1 due to thinking the resident was being provided incontinent care by the resident's private companion. TRead the full finding— CDSS inspection report, January 31, 2024 · control 21-AS-20240129083327

Licensing Program Analyst(LPA) Alviso conducted a complaint inspection, on 9/5/23 at approximately 9:30am, and met with Administrator Maria Cortes. LPA reviewed facility records, resident records, R1 & R2, including medical documents, and medication records. LPA conducted interviews with six(6) staff, and other related parties. The investigation revealed that the facility didn't refill resident's medication in a timely manner, and resident's responsible party had to go buy the medication on 4/5/23 for the resident. The medication had no more capsules on 4/5 and had only been reordered 4/3, per review of records. Faclity didn't follow their medication policy and procedures regarding resdent medication refills, and ensuring residents have all Physician ordered medication available to them as needed. Continued on LIC9099C... SubstantiatedRead the full finding— CDSS inspection report, September 5, 2023 · control 21-AS-20230705112138

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 8/1/23 at approximately 1:45pm, and met with Administrator Maria Cortez. LPA reviewed resident(R1) records, including medical and medication documentation. LPA conducted interviews with staff, and other related parties. The investigation revealed that R1 didn't have a Dr's Order regarding their handling own medication(s); There was no record on file of a self-administration evaluation having been completed on R1 which is part of the process in determining if a resident can handle own over the counter(OTC)medications. These procedures are part of the facility's medication policies. On 6/30/23, facility staff collected all OTC medications from R1 and handled these medications with all the other medications facility assists R1 with. Administrator ensured an evaluation was completed, along with obtaining a Dr's Order stating the resident can handle the OTC medications. Continued on LIC9099C.. UnfoundedRead the full finding— CDSS inspection report, August 1, 2023 · control 21-AS-20230712092251

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 4/28/23 at approximately 9:40am, LPA met with Administrator Eugenia Smith. LPA reviewed five (5) resident files, and three(3) staff files. All resident files had required records, including care plans, medication records, and medical documentation. Staff files reviewed had required records. LPA interviewed staff, and other related interested parties regarding the allegations. The investigation revealed that three(3) of three(3) staff have required trainings for caregivers that provide services to residents. Staff work in both assisted living, and in the dementia care unit. Continued on LIC9099... UnsubstantiatedRead the full finding— CDSS inspection report, April 28, 2023 · control 21-AS-20230124085904

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 4/28/23 at approximately 9:40am, LPA met with Oakmont's Interim Administrator Eugenia Smith. LPA requested documentation on the current Administrator coverage and received copies from Interim Administrator; LPA requested documentation on the elevator incident, and all documentation on how this incident was addressed. LPA interviewed staff S1, regarding the Administrator coverage of Villa Capri, and the elevator incident and repair(s). Investigation revealed that Villa Capri has had an Interim Administrator Eugenia Smith. Eugenia Smith is a Regional Operations Specialists of Oakmont Management Group LLC, and has worked 4/17/23 through to today, 4/28/23. The Administrator works Monday through Friday 9am to 6pm, and there are lead staff on-site on the weekends. If there is an emergency and/or if the Administrator is needed the lead staff can reach out to the Administrator. Typically, the Administrator is off on thRead the full finding— CDSS inspection report, April 28, 2023 · control 21-AS-20230420164901