Brookdale Paulin Creek is a residential care home for the elderly (RCFE) in Santa Rosa, Sonoma County, California — state license #496803339, licensed for 100 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 20 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 4, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 22 times and filed 20 documents. The most recent — a complaint investigation report on June 4, 2026 — closed with the state’s outcome word: “Substantiated.”
The state's published file for this home includes 10 documents with transcribed findings, dated February 16, 2022 to June 4, 2026. 10 of the 10 carry the state's recorded outcome word: “Substantiated” (3), “Unfounded” (6), “Unsubstantiated” (1). 10 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 10 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 4, 2026Substantiated
Allegation investigated: -Facility did not centrally store medications.
Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and delivered findings regarding the allegation listed above and met with Wendy Trigueros, Financial Services Director. Regarding allegations about facility did not centrally store medications. Per Reporting party, on 3/28/2026 the facility was unable to locate 72 vials of morphine and facility staff (S1) contacted resident’s (R1) responsible party to request a call to be made to hospice and order more morphine, but later S1 called and said to cancel the morphine order, they found the vials at the medication room refrigerator. Also, there were concerns about medication management after they learned that antibiotics prescribed to R1 were lost for three days due to an issue with the pharmacy involving R1’s name resulting in R1 missing their prescribed medication to treat an infected wound leading to R1’s hospitalization. Continued on LIC9099C... Substantiatedthe state’s words, verbatim · CDSS document, Jun 4, 2026 · control 21-AS-20260408132257
Jan 14, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 20, 2025Unfounded
Allegation investigated: Facility staff financially abused resident in care.
Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 10/20/25, at approximately 4:15pm, and met with Wendy Trigueros, Financial Services Director. LPA requested records on resident, R1. Wendy Trigueros, notified the LPA that the individual, R1, is not a resident of the facility. R1 is a tenant of the independent living apartment/units, and the licensed facility doesn't provide care services to the independent living tenants/units. The investigation revealed that R1 is not a resident of the residential care for the elderly licensed facility, #496803339; R1 rents an apartment in the independent living area on the property. The Department has no jurisdiction over the independent living units/apartments. Based on interviews, and information obtained during the investigation, the allegation "facility staff financially abused resident in care" is Unfounded. We have found that the complaint allegation was Unfounded, meaning that the allegation was false, could not havethe state’s words, verbatim · CDSS document, Oct 20, 2025 · control 21-AS-20251014200856
Sep 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 17, 2025Unfounded
Allegation investigated: Facility is in disrepair-Elevator doesn't work, and the large dining room has leaks
Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 6/17/25 at approximately 1:30pm, and met with Executive Director Associate Viola Kaake. Reporting party alleges that "facility elevator in independent living (IL) doesn't work, and the large dining room in independent living (IL) area has leaks ". LPA conducted interviews with staff, S1 and S2, and other related parties. The investigation revealed that the licensed assisted living area has no leaks in the hallways and/or in the dining room areas. LPA obtained information that the elevator has been repaired in IL, and there is a second elevator on the floorfor use as well. The independent living dining room has no leaks, but is scheduled for roof renovations needed from leaks that occurred during the rainy season. The independent living areas are not part of the licensed assisted living portion of the facility property. The Department has no jurisdiction over the "independent living" portion of the large buildinthe state’s words, verbatim · CDSS document, Jun 17, 2025 · control 21-AS-20250610100922
Feb 13, 2025Unfounded
Allegation investigated: Facility ceilings in the dining room are in disrepair
Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 2/13/25 at approximately 9:45am, and met with Administrator Robert Alvarado. Reporting party alleges that "facility ceilings in the dining room are in disrepair". LPA toured the assisted living facility, and toured the large dining room area in the independent living portion of the building. LPA conducted interviews with staff, S1, and other related parties. The investigation revealed that the licensed assisted living area has a total of three (3) dining rooms, two of these are in the memory care area. LPA observed that none of these, three (3), dining rooms had leaks and/or openings in the ceilings. LPA observed that the large independent dining room has openings in the ceilings, and has leaks that can't be repaired till the rain stops, per interviews with staff, S1. The independent living dining room is not part of the licensed assisted living portion of the facility. The Department has no jurisdiction over tthe state’s words, verbatim · CDSS document, Feb 13, 2025 · control 21-AS-20250205085245
Feb 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 24, 2024Substantiated
Allegation investigated: Staff do not provide adequate activities for residents
Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 4/24/24, at approximately 2:10pm, and met with Robert Alvarado Administrator/Executive Director. LPA reviewed facility records, and interviewed staff and other related parties regarding the allegation. Reporting party alleges that "staff do not provide adequate activities for residents". LPA reviewed the activity calendars for the memory care unit, for December 2023, and January 2024. LPA requested documentation showing which activities were actually held in memory care back in December 2023, and January 2024. Administrator was not able to provide completed records of activities that were actually held, provided daily to residents, in the memory care unit. The Administrator notified the LPA on 1/23/24 that there was not an activity director working at this time, and they have been trying to hire someone for the position. The caregivers in memory care have been helping when able to provide some activities to thethe state’s words, verbatim · CDSS document, Apr 24, 2024 · control 21-AS-20240119140417
Apr 24, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 9, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 11, 2023Unfounded
Allegation investigated: Staff did not provide resident transportation to medical appointments
Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 12/11/2023, at approximately 9:40am, and met with Viola Kaake, Associate Executive Director (ED). Director Viola contacted Executive Director/Administrator Robert Alvarado. Administrator stated they would be arriving to the facility to meet with the LPA. LPA reviewed resident records, R1/R2, and obtained copies of requested documents, including account/financial records, admission agreements, care plan services, resident handbook regarding transportation services (obtained copy), and records on any maintenance repairs to apartment unit. LPA reviewed the facility's bus schedule, operating days and hours (obtained copy. LPA reviewed obtained information from reporting party LPA conducted interviews with staff, S1 & S3, and other related parties. Continued on LIC9099C... Unfoundedthe state’s words, verbatim · CDSS document, Dec 11, 2023 · control 21-AS-20231115115708
Dec 11, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 15, 2023Unfounded
Allegation investigated: Staff stole resident’s belongings Resident’s shower is in disrepair Staff did not provide resident with an admissions agreement Staff does not post Ombudsman poster
Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 8/15/2023 at approximately 9:15am, and met with the Administrator Robert Alvarado. LPA requested resident (R1) records to review regarding the allegations listed above. The investigation revealed that resident (R1) is not a resident of the assisted living residential care facility for the elderly-license #496803339.The facility is an assisted living community, which includes a dementia unit;There are independent living units on the property that are not part of the licensed assisted living. The independent living units are rented/leased out to independent individuals. Independent living residents do not receive the care services and supervision that is required as part of residing in the assisted living. LPA observed a lease agreement signed by resident (R1), on 10/31/2022, for an independent living unit. The allegations of, Staff stole resident’s belongings, Resident’s shower is in disrepair, Staff did not prothe state’s words, verbatim · CDSS document, Aug 15, 2023 · control 21-AS-20230811144525
Year-by-year trend
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Is Brookdale Paulin Creek licensed?
Yes — Brookdale Paulin Creek is a licensed residential care home for the elderly (RCFE) in Santa Rosa (Sonoma County): California license #496803339, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 100 residents. State records list 20 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated June 4, 2026, was marked “Substantiated” by the state.
Can Brookdale Paulin Creek care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Brookdale Paulin Creek with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record100 NON-AMBULATORY, OF WHICH 20 MAY BE BEDRIDDEN. HOSPICE WAIVER APPROVED FOR 18. APPROVED DELAYED EGRESS.
How much does Brookdale Paulin Creek cost?
California's public licensing record does not include Brookdale Paulin Creek's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Sonoma County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Brookdale Paulin Creek accept Medi-Cal or the Assisted Living Waiver?
Brookdale Paulin Creek is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
68 of 100 beds occupied (68%) when the state visited on June 4, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Brookdale Paulin Creek?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 22 state visits and 20 dated documents since 2022 for Brookdale Paulin Creek; 10 complaint-investigation narratives are transcribed verbatim below. The most recent, dated June 4, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 22 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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