Hanna House Ridley

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff does not ensure that skilled staff provides care to resident Staff does not allow residents to possess personal belongings Staff confines residents to chairs Staff did not monitor resident for change in condition Staff do not communicate with responsible party regarding resident's care Staff did not safeguard a resident's medical information Staff handles residents in a rough manner Staff do not assist resident with showering

Licensing Program Analyst (LPA), Alviso, conducted a complaint investigation,and met with Karrie Hanna, Resident Care Coordinator. Licensee/Administrator David Hanna arrived to meet with the LPA within an hour. Reporting party alleges that "staff does not ensure that skilled staff provides care to resident, staff does not allow residents to possess personal belongings, staff confines residents to chairs, staff did not monitor resident for change in condition, staff do not communicate with responsible party regarding resident's care, staff did not safeguard a resident's medical information, staff handles residents in a rough manner, staff do not assist resident with showering." The LPA reviewed resident's (R1) records, including care plan, medical assessment, medications list/Dr's Orders. The LPA reviewed facility records, including medication assistance records for resident (R1). LPA conducted interviews with staff, and other related parties. Continued on LIC9099C.. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 5, 2026 · control 21-AS-20250904124021

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff are not following resident's medication Physician order as required

Licensing Program Analyst (LPA), Alviso, conducted a complaint investigation,and met with Karrie Hanna, Resident Care Coordinator. Reporting party alleges that "staff are not following resident's medication Physician order as required." The LPA reviewed resident (R1) records, including medication records. The LPA reviewed facility records, including medicationr assistance records for resident (R1). LPA conducted interviews with staff, and other related parties. The investigation revealed that R1 has two medications that require blood pressure checks prior to providing the medication to the resident. One medication is provided once a day if able to be provided, and the second medication is provided three times a day if able to be provided; This medication is only provided if in-line with the Physician's order of the resident's blood presure reading, athe time the medication is to be given, per order. Resident's blood pressure checks are to be done while the resident (R1) is standing, pethe state’s words, verbatim · CDSS document, Nov 24, 2025 · control 21-AS-20250904124021

Allegation investigated: Resident's medication is not being provided as prescribed Resident's personal rights are being violated

Licensing Program Analyst (LPA) Alviso, conducted a complaint inspection, approximately 10:00am on 10/20/25, and met with Resident Care Coordinator(RCC) Karrie Hanna. Administrator David Hanna arrived to to meet with the LPA. Reporting party alleges that "resident's medication is not being provided as prescribed, and resident's personal rights are being violated". The LPA reviewed resident, R1, records, including medication records, medical documentation,medical assessment, facility care plan, and Hospice Care plan; The LPA interviewed staff, and other related parties regarding the allegations. The investigation revealed that per record reviews, medications are being provided to the resident, and they are being povided as prescribed by the Physician. R1's medication list was provided by the hospital upon R1's discharge to the facility, on 10/10/25. R1 had a change in medications by the Physician on 10/11/25. Hospice agency was at the facility, on 10/10/25 and 10/11/25, to see the residthe state’s words, verbatim · CDSS document, Oct 20, 2025 · control 21-AS-20251017145442

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Licensee/facility staff failed to meet resident's care need

Licensing Program Analyst (LPA) Alviso, conducted a complaint inspection, approximately 11:20am on 1/9/25, and met with Resident Care Coordinator(RCC) Karrie Hanna. Administrator David Hanna arrived to the facility within 30 minutes after the LPA's arrival. The LPA reviewed resident records, medical documentation, and interviewed staff, and other related parties. Reporting party alleges that "Licensee/facility staff failed to meet resident's care needs". The investigation revealed that there are hydration times the facility provides hydration drinks, water/flavored water/tea/coffee, and other hydration fluids to residents in care; Per interviews with staff, S1, S2, S3, and S4, there are in-between mealtimes that staff offer drinks to the residents in care, as well as when the resident requests a drink and/or duriing resident mealtimes. Staff, S2, stated that the residents are encouraged to drink their water because a lot of the residents don't drink water/drink fluids on their own. Stathe state’s words, verbatim · CDSS document, Jan 9, 2025 · control 21-AS-20241029100037

Allegation investigated: Facility is not providing hygiene items/paper towels for residents use Violation of residents personal rights

Licensing Program Analyst (LPA) Alviso, conducted a complaint inspection, approximately 10:00am on 11/5/24, and met with Resident Care Coordinator(RCC) Karrie Hanna. RCC contacted the Administrator, David Hanna, who arrived after LPA's tour of the facility. LPA toured the facility with RCC Karrie Hanna; The facility does have a sufficient supply of hygiene products for all residents in care, including sufficient supply of paper towels, toilet paper, and linens. LPA discussed with RCC regarding linens and that regulation states, "The use of common wash cloths and towels shall be prohibited." RCC stated their understanding of this to the LPA. RCC stated the bathrooms have paper towel dispensers.The LPA observed that there are eight (8) bathrooms in the facility for residents in care.There are four (4) bathrooms that can be used by all residents in care, and the other four (4) are jack and jill bathrooms for the specific residents who reside in the connected rooms. LPA observed that the pthe state’s words, verbatim · CDSS document, Nov 5, 2024 · control 21-AS-20241104104137

Allegation investigated: Staff mismanaged resident’s medication

Licensing Program Analyst (LPA) Alviso, conducted a complaint inspection, approximately 9:30am on 10/9/24, and met with Resident Care Coordinator(RCC) Karrie Hanna. Administrator David Hanna arrived to meet with the LPA. LPA reviewed resident's (R1) records, including medical documentation, conducted interviews with staff, and other related parties. The investgation revealed that R1 has a care plan in place, and all medications prescribed by the Physician, were on-site, and inaccessible to all others that don't handle the medications. All R1's medications have Dr's Orders, per review of records. There was information and/or provided records that showed a mismanagement of R1's medications. Per interviews with staff, S1 & S2, all of R1's medications are provided as directed by the Physician, per the dosage instructions. There was conflicting information obtained regarding reported allegation of "Staff mismanaged resident’s medication". There was no information obtained that supported a vthe state’s words, verbatim · CDSS document, Oct 9, 2024 · control 21-AS-20240531164055

Allegation investigated: Staff do not ensure that resident is fed a healthy diet

Licensing Program Analyst (LPA) Alviso, conducted a complaint inspection, approximately 9:30am on 10/9/24, and met with Resident Care Coordinator(RCC) Karrie Hanna. Administrator David Hanna arrived to meet with the LPA. LPA reviewed resident's (R1) records, including medical documentation, conducted interviews with staff, and other related parties. The investgation revealed that R1 has a care plan in place, and all medications prescribed by the Physician, were on-site, and inaccessible to all others that don't handle the medications. Per interviews with S1 and S2, there is tons of facility food in large walk-in refrigerator, and freezer.S1 stated they are shopping in bulk all the time during the week as needed, and for all good sales that are available. S1 stated they keep a large food supply of non-perishables, and a very good variety of both perishable and non-perishable food items. LPA observed the food supply, and it was sufficient of a variety of food and drinks. There is also athe state’s words, verbatim · CDSS document, Oct 9, 2024 · control 21-AS-20240604104925

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff do not provide residents with modified diets as prescribed Staff do not ensure facility plumbing is functioning properly, toilet(s) are not flushing Staff do not safeguard resident's personal belongings Staff yell at residents in care Staff do not ensure the facility is free from bed bugs

Licensing Program Analyst (LPA) Alviso, conducted a subsequent complaint visit, approximately 2:00pm on 8/24/23,, and met with Administrator David Hanna, and Resident Care Coordinator(RCC) Karrie Hanna. LPA reviewed four resident files. LPA reviewed four staff files. The LPA conducted interviews with fiver(5) staff, and other interested/related parties, regarding the allegations. The investigation revealed that the facility has a resident(R2) that is on a low sugar special diet. Per LPA interviews,facility is aware of residents low sugar diet, and resident is redirected when needed to healthier food choices; Resident does choose for themselves and it is their personal right but RCC stated they will document it for the record.. RCC stated if needed the information is able to be provided to the Physician. Facility stated they like to prepare food at a low sodium use for all residents. LPA observed regular and almond milk, gluten free mixes for desserts, and a supply of seasonings, otherthe state’s words, verbatim · CDSS document, Aug 24, 2023 · control 21-AS-20230612151510