Five Palms Care Home is a residential care home for the elderly (RCFE) in Santa Rosa, Sonoma County, California — state license #496803300, licensed for 23 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 26 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 10, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 26 times and filed 26 documents. The most recent is a facility evaluation report, dated June 10, 2026.
The state's published file for this home includes 5 documents with transcribed findings, dated November 16, 2023 to November 14, 2025. 5 of the 5 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (3). 5 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 5 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 10, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 2, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 3, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 14, 2025Substantiated
Allegation investigated: -Staff did not prevent a resident in care from eloping from the facility.
Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Licensee, Josephine Credo. Regarding the allegation of staff did not prevent a resident in care from eloping from the facility. According to the reporting party, on 08/31/25, resident (R1) left the facility without the staff knowing and went to the liquor store, then staff found R1 near the liquor store and they may have been vomiting. Although interviews conducted with Licensee, staff (S1) and R1 confirmed that R1 leaves the facility when they want to leave by just signing off the facility log, but on 8/31/25, R1 forgot to sign off the log, which resulted in S1 went to the bus stop to have R1 sign off the log before taking the bus to San Rafael where they visit a friend. Regarding the possibility of vomiting, Licensee stated that R1 has a habit of spitting that could lead others to think that they may have been vomiting. Contthe state’s words, verbatim · CDSS document, Nov 14, 2025 · control 21-AS-20250902204313
Nov 14, 2025Unsubstantiated
Allegation investigated: -Personal Rights.
Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Josephine Credo, Licensee. The allegation is about facility violating resident's personal rights. According to the reporting party, the facility is not allowing visitors for resident (R1), but acknowledges that in one occasion they were able to visit R1 at the facility, but they observed that R1 was depressed due to not been assisted with hearing aids with no one knowing sign language around them. Based on records review, the facility provided sign-in log confirmed that R1 has been receiving regular visits from various outside parties. Also, R1’s physician report dated 7/25/25 indicates that R1 is deaf and does not indicate the need for assistive devices. Based on interviews conducted with R1 using a small board to communicate with them, it revealed that they prefer not to receive visits from a couple individuals and regardingthe state’s words, verbatim · CDSS document, Nov 14, 2025 · control 21-AS-20251027101955
Nov 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 17, 2025Unsubstantiated
Allegation investigated: -Staff yell at resident. -Staff raised arm to resident in a threatening manor.
Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Licensee Josephine Credo. The Department received an allegation of staff yell at resident, staff raised arm to resident in a threatening manner. Per Reporting party, resident (R1) has mentioned that staff (last name unknown) yells at them and swung their arm at R1 like if they were going to hit the resident. Based on interviews conducted by LPA with residents (R1, R2, R3, R4, R5, R6, R7 & R8) and staff (S1, S2 & S3) revealed some conflicting information regarding who mostly yells at the house are some residents (no names were provided), but their statements were consistent about no witnessed or observation of any staff yelling, raising their voice or their arms in a threatening manner to the residents in care. Residents indicated that they feel safe at the home, and they are not afraid of people at the house. Staff denied yellthe state’s words, verbatim · CDSS document, Apr 17, 2025 · control 21-AS-20250121095733
Apr 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 17, 2024Unsubstantiated
Allegation investigated: Resident was sexually abused by staff.
Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Robertson Cirineo, Administrator. It was alleged that resident was sexually abused by staff. During the course of this investigation, The Department investigator conducted interviews with staff, residents and other witnesses, and reviewed records associated to the involved resident (R1). Based on interviews conducted and records obtained the investigation revealed that staff (S1) has touched “the front of their.” R1 did not feel that S1’s intentions were “sexual” or that they “crossed the line.” R1 stated S1 called them beautiful and other complimentary names. Resident (R2) stated that on one occasion a male staff “grabbed both of their wrists,” to “silence their hands.” R2 also shared that they heard comments about rape from a female Caregiver. Staff and residents who were interviewed did not witness or experience inappropriathe state’s words, verbatim · CDSS document, Dec 17, 2024 · control 21-AS-20240903132941
May 20, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 30, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 16, 2023Substantiated
Allegation investigated: Staff did not respond to emergency personnel in a timely manner in the event of an emergency.
Licensing Program Analyst Cuadra (LPA) arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegation and met with Licensee, Josephine Credo. There is an allegation regarding staff did not respond to emergency personnel in a timely manner in the event of an emergency. Per Reporting Party, on 10/10/23 it was noticed two bottles shaped like alcohol bottles with the labels off, and partially consumed in the closet on the shelf near the fire alarm. After staff took a long time to open the door to emergency personnel, there were concerns of staff possible consuming alcohol while on duty. Based on records review, LPA obtained records of incident #20230026355. Per incident, on 10/10/23 Santa Rosa Fire Department was dispatched to fire alarm call from the facility. Upon arrival of the emergency personnel at 6:54:32, they were ringing and banging on the door numerous times with no staff coming to unlock it for at least three minutes, until a residenthe state’s words, verbatim · CDSS document, Nov 16, 2023 · control 21-AS-20231025080217
Nov 16, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 27, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Five Palms Care Home licensed?
Yes — Five Palms Care Home is a licensed residential care home for the elderly (RCFE) in Santa Rosa (Sonoma County): California license #496803300, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 23 residents. State records list 26 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated June 10, 2026, appears in the inspection record on this page.
Can Five Palms Care Home care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Five Palms Care Home with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. ALL RESIDENTS MAY BE NON-AMBULATORY AND BEDRIDDEN. HOSPICE WAIVER GRANTED FOR FOUR RESIDENTS.
How much does Five Palms Care Home cost?
California's public licensing record does not include Five Palms Care Home's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Sonoma County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Five Palms Care Home accept Medi-Cal or the Assisted Living Waiver?
Five Palms Care Home is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
19 of 23 beds occupied (83%) when the state visited on November 14, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Five Palms Care Home?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 26 state visits and 26 dated documents since 2022 for Five Palms Care Home; 5 complaint-investigation narratives are transcribed verbatim below. The most recent, dated November 14, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 26 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Five Palms Care Home?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Credo, Josephine R., who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
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(707) 579-1739Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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