Maggie's Care Home

Allegation investigated: -Staff do not provide a safe environment for resident in care. -Staff do not safeguard resident's cash resources. -Staff do not provide resident with telephone service.

Licensing Program Analyst (LPA) Cuadra conducted an unannounced visit and met with Licensee, Heherson Garcia. LPA came to the facility to investigate complaint allegations listed above and delivered findings. The department received an allegation of staff do not provide a safe environment for resident in care. Per reporting party, resident (R1) reported not feeling safe and feeling like people around them are financially taking advantage of them. On 9/1/26, LPA conducted 10-day visit, made observations, reviewed residents’ records and conducted interviews with staff and residents in care. Based on interviews conducted with licensee, residents (R1, R2 and R3) and outside parties (I1 and I2) listed as their emergency contacts. It was determined that R1 had several incidents of financial abuse where pertinent agencies are already involved, but these incidents happened prior to R1’s admission to the facility. Residents (R1, R2 and R3) did not provide any supporting evidence that indicates that residents could not feel safe at the house. Continued on LIC9099C... Unsubstantiated Continued from LIC9099... A finding that the complaint allegation of staff do not provide a safe environment for resident in care is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Another allegation of staff do not safeguard resident's cash resources. According to reporting party, R1 has a diagnosis of dementia, but is having a long-distance relationship with someone that they gave their bank account information. On 8/26/2026, the reporting party stated that they don't know if anyone at the facility is financially abusing R1 and there was no additional information given. Based on R1’s physician report dated 7/24/26, it was confirmed that R1 has a diagnosis of dementia, PTSD, R1 can manage their own cash resources with supervision. However, the facility does not handle residents’ cash resources, resident personal property and valuables (LIC621) confirmed that there were no valuables listed when R1 moved into the facility. A finding that the complaint allegation of staff does not safeguard residents’ cash resources is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Last allegation of staff do not provide resident with telephone service. Per reporting party, R1 reported not having access to a private phone. Based on interviews conducted with residents (R1, R2 and R3) indicates that residents can place private calls when they need to call anybody and they are able to locate where the facility phone is in the living room. Two out of the three residents (R2 & R3) have cellphones in their possession during LPA’s visit; they confirmed that staff doesn’t take their cellphones away from them. According to licensee, four out of five residents have a cellphone with them. Based on LPA’s observations, the facility is unlocked, located in the living room. A finding that the complaint allegation of staff do not provide resident with telephone service is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.the state’s words, verbatim · CDSS document, Sep 1, 2026 · control 21-AS-20260826150828

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct an Annual Required inspection and met with Licensee, Heherson and Maggie Garcia. Annual fees are current. LPA/Licensee initiated a tour of the facility around 9:00 am and made the following observations: Facility was a comfortable temperature and passageways were free from obstructions. Residents rooms were furnished per regulation. Extra hygiene products and linens were available. Facility has at least two days of perishable and one week of non-perishable foods which appeared to be of quality and stored per regulation. The facility has food supply for residents with modified diets. Emergency food and water was observed in the garage. Hot water temperature in bathrooms used by residents measured at 113.2 and 110.4 degrees F which are within the range of 105 to 120 degrees F allowed per regulation. Fire extinguisher was last serviced January 2026. Smoke detectors and carbon monoxide detector in the hallway was tested and properly working. Last disaster drill conducted on July 7, 26. Working auditory alarms are placed on all exits. Last fire inspection conducted on July 6, 2026 to check fire door and there were no violations found during their inspection. Disinfectants and cleaning solutions were stored inaccessible to residents. Required postings observed. Licensee disclosed that they have applied for assisted living waiver and they got approved for all six beds. Medications were reviewed, centrally stored and locked. Continued on LIC809C... Continued from LIC809... LPA initiated file review at 9:40 am. LPA reviewed five residents files and three staff files. All residents' care plans seems to have a person-centered approach and they are updated. Medical assessments are current and included a description of any known behavioral expression. Staff records have current First Aid/CPR certificates and additional 20 hours of required training. Administrator Certificate for Heherson Garcia, 7020012740, expires on 12/2/27. During today's visit, LPA learned about a resident (R1) who on 8/1/26, eloped the facility to go back home. Upon the staff heard the alarm, went outside and found R1 waiting for their uber in the street, staff brought resident back to the facility and explained to the driver the reasons why resident was not going to take the ride. Based on records review, R1's physician report dated 7/24/26, R1 is not able to leave the facility unassisted, there are also behavioral expression referring to elopement, which it was consistent with R1's care plan. The facility notified responsible parties and followed their elopement procedures. LPA instructed Licensee that the facility might need additional staffing to ensure R1's safety. Per Licensee, they have schedule a doctor's appointment to review R1's medications. Licensee agreed to submit updates of the following documents by 8/17/26: Designation of Administrative Responsibility (LIC308), Personnel Report (LIC500) and Copy of Liability Insurance. No deficiencies found during today's inspection. Exit interview was conducted with Licensee and a copy of this report was provided.the state’s words, verbatim · CDSS document, Aug 3, 2026

Allegation investigated: -Personal Rights.

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and delivered findings regarding the allegation listed above and met with Maggie Garcia, Licensee. The Department received an allegation of personal rights. Per Complainant, on 3/6/26 there were concerns about the care that resident (R1) was receiving at the facility, R1 have been observed unhappy, where male owner yelled at residents and his wife resulting in R1 have been experiencing emotional distress and difficulty sleeping. Additionally, a co-complainant disclosed that R1, all staff and other residents in care have been constantly verbally abused by the Licensee, who is not the main caregiver, but frequents the facility. Co-complainant stated that R1 was observed emotionally upset. Furthermore, a third co-complainant reported that Licensee are verbally abusive to R1 who have been observed in emotional distress. During the course of investigation, LPA conducted 10-day visit on 03/19/26, made observations and conducted interviews. Continued on LIC9099C... Substantiated Continued from LIC9099... Upon completing the visit, LPA went over the LIC9099 report with allegation of Personal Rights to Licensee, when Licensee stood up and got closer to LPA's personal space, pulled down their face mask, raised their voice demanding LPA to disclosed who was the complainant stating that it was their right to know who the complainant was alleging personal rights, and for a moment refused to sign the report acknowledging that they have received this complaint, then Licensee signed the report. During the incident, there were two residents and co-licensee present in the living room, they went to their rooms scared. According to Licensee, the facility is short staff due to staff have been sick since 03/16/26 (Monday) and both Licensees have been working day and night to assist residents in care. Based on interviews conducted with staff (S1, S2 & S3) and residents (R1, R2 & R3) it was confirmed that Licensee raises their voice to staff when residents are present, but no the residents in care. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is cited on the attached LIC 9099D. Appeal Rights Given. The Department will be reviewing to determine if further actions are needed. Continued from LIC9099A... Although the medication cabinet was observed unlocked and verbal statements confirmed that medication storage is not secured all the time, there wasn’t any supporting evidence that medication could have been mismanaged by staff. A finding that the allegation of the complaint of staff does not ensure that resident medications are taken as prescribed is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Another allegation was received about staff do not seek medical care for residents in a timely manner. Per Reporting Party, R1 recently (unknown date) experienced a seizure, but no ambulance was called despite their history of epilepsy and other medical issues. Another two co-complainants reported that R1 has been experiencing a persistent rash in their chest for multiple weeks and the facility has not obtained medical care for R1 as of 3/7/26. Based on records review, R1’s after visit summary dated 3/10/26 confirms that R1 was seen for a urinary tract infection (UTI) and Intertrigo which is an inflammatory skin condition. According to R1’s physician report dated 10/11/25, R1 is able to care for activities of daily living including bathing and self-hygiene care. Based on interviews conducted with the Licensee, it is confirmed that R1 is constantly complaining of having UTI symptoms and skin rash, so they were sent to the hospital for further evaluation. LPA conducted interviews with R1, who described that the facility staff are very caring and attempted at anyone. Although it was confirmed that R1 was diagnosed with a skin condition, LPA was unable to determine for how long R1 sustained the rash before the facility was notified about the symptoms, verbal statements did not provide any leading evidence about staff did not seek timely medical attention to R1. A finding that the complaint allegation of staff do not seek medical care for residents in a timely manner is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Regarding allegation of staff do not follow resident's special diet. Per complainant, R1’s special diet was not accommodated by the facility. Per co-complainant, they observed multiple amazon boxes in R1’s room with various food items due to the facility has stopped feeding R1 resulting in R1 having to buy their own food, which is delivered to them. Another co-complainant indicates that staff are not following R1’s special diet, the facility has stopped feeding R1, so R1 has to buy their own food and amazon boxes with food were observed in their room, but R1 does not appear malnourished. During the course of investigation, LPA conducted 10-day visit on 03/19/26, made observations and conducted interviews. Based on observations of facility’s food supply for residents in care. Continued on LIC9099C... Continued from LIC9099C... LPA observed a box of two bags of five pounds each of oats, one box of 14 ounces of cream of rice gluten free hot cereal, one bag of two pounds of gluten free seven grain bread, one box of grapes, one box of strawberries, about 10 oranges, two pieces of lettuce and two tomatoes as well as beef and poultry. Also, non-perishable food according to regulations were observed, there was a sample menu posted on the wall with food options. Based on records review, R1’s physician report dated 10/11/25 indicates that R1 has a medical condition of celiac disease, R1’s care plan dated 10/11/25 confirms special diet requirement, where staff have been instructed to follow R1’s special diet. Based on interviews conducted by LPA with facility staff (S1, S2 & S3) and R1, the facility has been following R1’s dietaries restrictions, by offering food options adequate to their special diet, but R1 stated that they don’t like the facility’s food options, including Filipino or Latino food options are not the best choices for them and they would prefer more supplemental food to fit their special diet including more protein shakes and iron, given these reasons led R1 to buy their own supplements to satisfy their nutritional intake. Although the facility provides limited food options for R1’s special diet, the facility has food items available for R1, but R1’s food preferences are different from food choices given. A finding that the complaint allegation of staff does not follow resident’s special diet is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Staff do not provide comfortable living accommodation for residents. Per Reporting Party, there were concerns about R1 feeling cold at times, and the owner of the facility had provided a heater for R1. Based on interviews conducted with staff (S1, S2 & S3) and residents (R1, R2 & R3), it was revealed that R1’s room is colder than other rooms, so R1 was given a portable heater. Residents stated that they are able to adjust the temperature of the home if needed. During LPA’s 10-day visit conducted on 03/19/26, LPA observed the facility was at comfortable temperature of 70 degrees, but R1’s room felt colder than the rest of the home. Based on records reviews of resident’s (R1, R2 & R3) physician reports, the portable heater accessibility doesn’t appear to represent a safety hazard for all residents in care. A finding that the complaint allegation of staff does not provide comfortable living accommodation for residents is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.the state’s words, verbatim · CDSS document, May 8, 2026 · control 21-AS-20260309171935

From the deficiency page — Deficiency type: Type A · Section cited: CCR 1569.269(a)(1) · Plan of correction due date: May 9, 2026

§1569.269 Enumerated rights; severability (a) Residents of residential care facilities for the elderly shall have all of the following rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement has not been met as evidence by: Based on LPA’s/Licensee’s observations and interviews with staff and residents in care, the licensee did not ensure that residents’ personal rights were not violated by yelling at staff while residents are present or could listen to the yelling, which poses an immediate risk to the health and safety of residents in care.the state’s words, verbatim · CDSS document, May 8, 2026

Plan of correction: The Licensee agrees to take training from an outside source regarding personal rights to learn how to control their anger. The Licensee to ensure residents rights are not violated. Licensee will submit proof of enrollment to a personal rights training provider to clear the citation by POC due date 05/09/26. The Department will be reviewing to determine if further actions are needed.

Type of visit: Case Management - Deficiencies

Licensing Program Analyst (LPA) Cuadra arrived unannounced to the facility to conduct a case management visit to cite deficiencies discovered during a complaint investigation and met with Maggie Garcia, Licensee. LPA learned through observations, records review and interviews conducted on 3/19/26. LPA/Licensee observed the medication cabinet containing all resident’s medications located in the kitchen was unlocked and accessible to residents in care. Based on interviews conducted with staff (S1, S2 & S3) and residents (R1, R2 & R3), it was revealed that there are times when medication cabinet is kept unlock and accessible to residents, because some residents are “well trusted” to be able to get their own medications. Based on records review, residents’ (R1, R2 & R3) physician reports indicate that residents are not able to manage or store their own medications. The facility failed to keep residents’ medications locked at all times inaccessible to residents in care as stated by regulation. Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Appeal rights given. Failure to correct the deficiency and/or repeat deficiencies within a 12-month period may result in civil penalties.the state’s words, verbatim · CDSS document, May 8, 2026

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87465(h)(2) · Plan of correction due date: May 9, 2026

87465 Incidental Medical and Dental Care (h) The following requirements shall apply to medications which are centrally stored: (2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication. This requirement has not been met as evidence by: Based on LPA’s/Licensee observations, records review and interviews, the facility did not comply with the above section by failing to keep all resident’s medications locked and inaccessible to residents in care, which poses an immediate risk to the health and safety of residents in care.the state’s words, verbatim · CDSS document, May 8, 2026

Plan of correction: Licensee agrees to conduct a staff training regarding medication and submit training date to CCL by POC due date 5/9/26 The Department will be reviewing to determine if further actions are needed.

Allegation investigated: -Facility not administering medication as prescribed.

Licensing Program Analyst (LPA) Marisol Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the allegation listed above and met with Licensee Heherson Garcia. The Department received an allegation of facility not administering medication as prescribed. Per Reporting Party, there are concerns about the facility giving the appropriate medication dosage to a resident (R1) as prescribed. Based on interviews conducted with the Licensee, R1 had a doctor's order dated 5/30/25 where Olanzapine 5mg, was increased to 7.5 mg. However, R1 is taking only 2 tablets, totaling 5mg and their physician was considering the possibility of increasing back to the original prescription of 3 tablets totaling 7.5mg of olanzapine, but the increase has raised concerns due to ongoing issues of Urinary Tract Infection (UTI) because of previous dosage increases. Continue on LIC9099C... Substantiated Continued from LIC9099... Based on LPA’s record review of R1’s medications indicates that on 5/30/2025 R1 had a prescribed Olanzapine 5mg order to take two tablets daily at bedtime, dosage was decreased given urinary retention to Olanzapine 2.5mg to take 3 tablets by mouth daily at bedtime. On 7/8/25 there was a change of dosage to Olanzapine 5mg to take 1 tablet daily at bedtime. However, MARs provided for R1 including the months of June and July 2025, revealed that R1’s medication indicates: Olanzapine 5mg “take 1 tablet by mouth daily at bedtime”, which it was given to R1 not reflecting medication changes above prescribed. Based on LPA’s interviews conducted with the Licensee, information obtained supports that facility was aware of medication changes and did not perform adjustments to R1’s medication due to Licensee was confused regarding proper dosage to be provided to R1. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is cited on the attached LIC 9099D. Appeal Rights Given.the state’s words, verbatim · CDSS document, Sep 18, 2025 · control 21-AS-20250714133736

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87465(c) · Plan of correction due date: Sep 19, 2025

Type A - 87465 (c) If the resident's physician has stated in writing that the resident is unable to determine his/her own need for nonprescription PRN medication...the following requirements are met: (2) Once ordered by the physician the medication is given according to the physician's directions. This requirement is not met as evidenced by: Based on records review and interviews with Licensee, there is a written order from a physician dated 5/30/25 increasing Olanzapine 5mg order to take two tablets daily at bedtime was decreased given urinary retention to Olanzapine 2.5mg to take 3 tablets by mouth daily at bedtime, but it was revealed that no adjustments were performed by the Licensee, which poses an immediate risk to the health and safety of clients in care.the state’s words, verbatim · CDSS document, Sep 18, 2025

Plan of correction: The facility have conducted all staff training regarding the medication changes. The Licensee will review regulation and will submit self-certification LIC9098 to CCL by POC due date.

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct an Annual Required inspection and met with Licensee, Heherson Garcia. Residents were engaged in exercising activities. LPA/Licensee initiated a tour of the facility around 9:00 am and made the following observations: Facility was a comfortable temperature and passageways were free from obstructions. Residents rooms were furnished per regulation. Extra hygiene products and linens were available. Facility has at least two days of perishable and one week of non-perishable foods which appeared to be of quality and stored per regulation. Emergency food and water was observed in the garage. Hot water temperature in bathrooms used by residents measured at 117.1 and 115.3 degrees F which are within the range of 105 to 120 degrees F allowed per regulation. Fire extinguisher was last serviced January 2025. Smoke detectors and carbon monoxide detector in the hallway was tested and properly working. Last disaster drill conducted on 7/14/25. Working auditory alarms are placed on all exits. Last fire inspection conducted on 6/17/25 to check fire door. Disinfectants and cleaning solutions were stored inaccessible to residents. Medications were reviewed, centrally stored and locked. There are no resident's that keeps medications in the fridge anymore. Required postings observed. LPA initiated file review at 9:35 am. LPA reviewed three residents files and three staff files. All residents files does have a current medical assessment and care plans were signed by their responsible party within the last 12 months. Use of surveillance cameras without audio policy was included in resident's admission agreements. Staff records have current First Aid/CPR certificates and additional 20 hours of required training. Administrator Certificate for Heherson Garcia, 6053168740, expires on 12/3/25. Licensee agreed to submit updates of the following documents by 9/25/25: Designation of Administrative Responsibility (LIC308), Personnel Report (LIC500), Emergency Disaster Plan & Copy of Liability Insurance. No deficiencies found during today's inspection. Exit interview was conducted with Licensee and a copy of this report was provided.the state’s words, verbatim · CDSS document, Sep 18, 2025

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Alviso conducted a Required- 1 Year visit, on 9/16/24 at approximately 12:35pm, and met with Licensee/Administrator Heherson Garcia. Maggie Garcia, and Rosa Portillo, caregivers, were observed to be on duty upon LPA's arrival. There are currently five (5) residents in care. Facility has a fire clearance approval for a total of six non-ambulatory. Hospice waiver approval for two (2) residents. Facility has a dementia plan of operation. Al exits were free and clear of obstruction. Fire extinguishers, two(2), were serviced and tagged as required. Facility had all required smoke alarms, including a carbon monoxide detector. There was a sufficient supply of hygiene products, cleaning supplies, and paper products for use as needed. All bathrooms had grab bars, and all showers had non-slip mat/flooring for use as needed. Facility has a sufficient supply of personal protective equipment (PPE). LPA observed sufficient supply of food, perishable and non-perishable. Facility had sufficient furnishings for residents in care. Facility has sufficient lighting in all resident rooms, bathrooms, hallways, and common areas. Toxins/cleaners were locked up making them inaccessible to residents in care. Facility had linens for residents use. The backyard has outside patio furnishings for resident use, including areas providing shade for residents as needed. LPA reviewed five (5) resident files; LPA reviewed three (3) staff files. LPA reviewed staff training. All staff had current First Aid and CPR Certification. Continued on LIC809C.... LPA is requesting the following documents be updated and submitted by 10/16/24: LIC308 - Designation of Administrator Responsibility LIC500 - Personnel Report LIC610E-Emergency Disaster Plan (ensure to review and update as needed/required) Infection Control Plan- (ensure to review and update as needed/required) Copy of LIC400 Handling of Client Cash Resources (must complete form, include copy of surety bond if handling cash) Copy of Current Liability Insurance Resident Roster Copy of current Administrator Certificate The following deficiencies were observed during the inspection: LPA observed resident medications stored in open area on two refrigerator shelves, allowing the medications to be accessible to others/residents; Licensee/Administrator Heherson Garcia stated they were injectable medications/medications of a resident (resident (R1) LPA observed the kitchen cabinet where all other resident medications were being stored was observed to have a lock hanging off it but not secured closed/locked, allowing all medications to be accessible to all others/residents. This deficiency will be cited, 87465(h)(2) Incidental Medical and Dental Care- Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication, see LIC809D. LPA obtained photos. LPA observed that washcloths were hanging on the bathroom towel bars for resident use in two resident bathrooms that are shared; LPA observed two showering scrubbers in the shower caddy, both were well worn, and used for residents. LPA discussed having sufficient supply of washcloths/linens that can be used and put to wash to ensure sanitary conditions for residents and their hygiene care at all times. LPA observed that the bathrooms didn’t have paper towels for resident use to help ensure sanitary hygiene care for all residents. Administrator put paper towels in the bathrooms. This deficiency will be cited, 87307(a)(3)(C) Personal Accommodations and Services- The use of common wash cloths and towels shall be prohibited, see LIC809D. LPA obtained photos. Continued on LIC809C.... LPA observed that a residents room had a pad that had been used as it had dried urine stains visible on it. This deficiency will be cited, Managed Incontinence 87625(a)(1)(D) The licensee shall be permitted to accept or retain a resident who has a manageable bowel and/or bladder incontinence condition under the following circumstances: The condition can be managed with any of the following: The use of incontinent care products, see LIC809D. LPA obtained photos. Per file review, one out of three staff files lacked required training per health & safety code. Licensee /Administrator could not provide the LPA proof of S3's required training. This deficiency will be cited- 1HSC 569.625(b)(1) (1) This training shall consist of 40 hours of training. A staff member shall complete 20 hours, including six hours specific to dementia care, as required by subdivision (a) of Section 1569.626 and four hours specific to postural supports, restricted health conditions, and hospice care, as required by subdivision (a) of Section 1569.696, before working independently with residents. The remaining 20 hours shall include six hours specific to dementia care and shall be completed within the first four weeks of employment, see LIC809D. Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Appeal rights given to the Administrator. Exit interview conducted with Licensee/Administrator Heherson Garciathe state’s words, verbatim · CDSS document, Sep 16, 2024

Allegation investigated: -Staff are illegally evicting resident from the facility

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Licensee Heherson Garcia. The Department received an allegation of staff are illegally evicting resident from the facility. Per Reporting party, resident (R1) was about to be evicted from the facility as of December 1, 2023, without an appropriate placement to reside due to outstanding fees owed to the facility. Based on records review, the facility was given a 30-day notice letter dated October 31, 2023, from R1’s responsible party indicating that R1 has exhausted all funding and will no longer reside in the facility as of November 30, 2023. During investigation, LPA conducted interviews with outside parties and licensee, who confirmed the veracity of the letter. Based on interviews conducted with various parties, licensee’s intentions are not to evict R1 from the facility, R1 is still residing in the facility receiving care and supervision with their responsible party actively working with pertinent agencies to find them adequate placement to meet their needs. This agency has investigated the complaint alleging staff are illegally evicting resident from the facility. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Unfoundedthe state’s words, verbatim · CDSS document, Jan 22, 2024 · control 21-AS-20231130134321