Vacaville Memory Care is a residential care home for the elderly (RCFE) in Vacaville, Solano County, California — state license #486803645, licensed for 75 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 77 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated May 29, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 93 times and filed 77 documents. The most recent is a facility evaluation report, dated May 29, 2026.
The state's published file for this home includes 25 documents with transcribed findings, dated July 6, 2022 to January 3, 2025. 25 of the 25 carry the state's recorded outcome word: “Substantiated” (10), “Unsubstantiated” (15). 25 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 25 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 29, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 9, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 30, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 30, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 19, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 11, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 11, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 29, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 14, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 14, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 14, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 12, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 12, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 12, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 12, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 12, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 31, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 3, 2025Substantiated
Allegation investigated: Facility staff handles residents in a rough manner
At approximately 9:35AM, Licensing Program Analyst (LPA) Felias arrived unannounced to continue a Complaint Investigation regarding the above allegation and met with Resident Care Director, Lorena Madrigal. During the investigation, the Department requested and reviewed documents, conducted interviews, and made observations. The following allegation was investigated, “Facility staff handles residents in a rough manner.” Report received on 11/01/2024 alleged that facility staff have been observed to handle residents in a rough manner, and stated that facility staff have been seen squeezing residents’ arms to get them to stop doing something. LPA conducted staff interviews. 4 of 6 staff interviews conducted stated that they have seen residents be handled in a rough manner and/or spoken to disrepectfully. Continued on LIC9099C Substantiatedthe state’s words, verbatim · CDSS document, Jan 3, 2025 · control 21-AS-20241101083738
Jan 3, 2025Unsubstantiated
Allegation investigated: Staff are inappropriately posting the residents on social media
At approximately 9:35AM, Licensing Program Analyst (LPA) Felias arrived unannounced to continue a Complaint Investigation regarding the above allegation and met with Resident Care Director, Lorena Madrigal. During the investigation, the Department requested and reviewed documents, conducted interviews, and made observations. The following allegation was investigated, "Staff are inappropriately posting the residents on social media." Report received on 11/22/2024 alleged that facility management took personal photographs of residents without their consent or knowledge and posted the photographs to their private social media page instead of posting on the Pacifica Senior Living website or the Pacifica Senior Living Facebook page. LPA conducted staff interviews. Interview with Executive Director revealed that the facility's outside vendors have tagged facility management's personal social media pages along with the Pacifica Senior Living Facebook page during events such as outings, holidathe state’s words, verbatim · CDSS document, Jan 3, 2025 · control 21-AS-20241122093505
Jan 3, 2025Substantiated
Allegation investigated: Neglect resulting in pressure injuries
At approximately 9:35AM, Licensing Program Analyst (LPA) Felias arrived unannounced to continue a Complaint Investigation regarding the above allegation and met with Resident Care Director, Lorena Madrigal. During the investigation, the Department requested and reviewed documents, conducted interviews, and made observations. The following allegation was investigated, "Neglect resulting in pressure injuries." Report received on 09/06/2024 stated that Resident 1 (R1) was isolated for COVID-19 from 08/25/2024 to 09/02/2024. On 09/01/2024, facility staff reported a smell and R1 was sent to the ER on 09/02/2024 where they were diagnosed with an unstageable wound on their sacrum. LPA conducted staff interviews. 1 out of 8 staff interviews conducted revealed that on 08/29/2024, redness was observed by facility staff who notified the medication technician on duty. Continued on LIC9099C Substantiatedthe state’s words, verbatim · CDSS document, Jan 3, 2025 · control 21-AS-20240906144108
Jan 3, 2025Substantiated
Allegation investigated: Staff did not ensure resident’s incontinence needs were met
At approximately 9:35AM, Licensing Program Analyst (LPA) Felias arrived unannounced to continue a Complaint Investigation regarding the above allegation and met with Resident Care Director, Lorena Madrigal. During the investigation, the Department requested and reviewed documents, conducted interviews, and made observations. The following allegation was investigated, “Staff did not ensure resident’s incontinence needs were met." Report received on 09/23/2024 stated that facility staff has shown neglect by double briefing residents to save time when working on the floor. LPA conducted staff interviews. 4 of 6 staff interviews conducted stated that residents have been observed to be double briefed or to be wearing two incontinence briefs at a time. Photos provided to LPA showed residents wearing two incontinence briefs at a time. Continued on LIC9099C Substantiatedthe state’s words, verbatim · CDSS document, Jan 3, 2025 · control 21-AS-20240923174728
Jan 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 5, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 17, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 11, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 26, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 26, 2024Substantiated
Allegation investigated: Reporting requirements not met
On 4/26/2024, Licensing Program Analysts (LPA's) Tobola and Mutilau arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by Acting Administrator, Juliet McGranahan (AD). LPA toured the facility, interviewed staff and outside parties, reviewed resident facility and medical records and made observations during the course of the investigation. Complaint alleges reporting requirements not met. Upon a review of incident reports submitted to Community Care Licensing (CCLD), the facility failed to properly submit incident report involving resident (R1) sustaining a fall in the facility courtyard during overnight hours. LPA and AD found that the facility did not properly complete and submit a Special Incident Report LIC624 to CCLD or reporting parties for the incident involving R1 on 1/6/2024. Allegation, facility failed to follow reporting requirements is found to be SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegthe state’s words, verbatim · CDSS document, Apr 26, 2024 · control 21-AS-20240122094705
Apr 26, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 24, 2024Substantiated
Allegation investigated: Lack of supervision Staff did not safeguard residents' belongings
On 1/24/2024, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by Acting Administrator, Juliet McGranahan. LPA toured the facility, interviewed staff, reviewed resident records, reviewed medication records and made observations during the course of the investigation. Complaint alleges lack of supervision regarding staff sleeping while on duty. LPA was provided photos of what appears to be a caregiving staff sitting in a chair with their arms crossed. However, it is undetermined if staff's eye were closed or sleeping while on duty. Upon interviews with staff (S1, S3 & S4), LPA found that several staff have witnessed other caregiving staff to be sleeping while on duty during both afternoon and overnight shifts. Based on statements consistent with photo evidence pertaining to concerns, the allegations is found to be substantiated. Continued onto LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Jan 24, 2024 · control 21-AS-20231113154439
Jan 24, 2024Substantiated
Allegation investigated: Neglect/Lack of supervision of resident's incontinence care resulting in pressure injury
On 1/24/2024, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by Acting Administrator, Juliet McGranahan. LPA Tobola toured the facility, interviewed staff and outside parties, reviewed resident records and made observations during the course of the investigation. Complaint alleges neglect/Lack of supervision of resident's incontinence care resulting in pressure injury. Based on a review of resident (R1) records, LPA found that R1 had a history of skin breakdown and entered the facility with wounds on R1's heel and groin area as noted on R1's assessment for admission. R1 was found to be admitted on 10/13/2023. Upon review of R1's progress notes it was indicated that on 11/11/2023, staff observed a wound on R1's coccyx area. The wound in this area was not present prior to R1's admission. Continued onto LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Jan 24, 2024 · control 21-AS-20231120113822
Jan 9, 2024Unsubstantiated
Allegation investigated: Staff do not follow infection control protocols.
On 1/9/2024, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of initiating complaint investigation and was greeted by Regional Director of Operation, Julie Mason and Acting Executive Director Juliet McGranahan. LPA toured the facility, interviewed staff, reviewed facility protocol records and made observations. Complaint alleges staff do not follow infection control protocols allowing COVID positive staff to work, as well as allowing COVID positive residents to move around facility openly. Based on a review of facility COVID protocol records, it is indicated that essential staff can return to work before 5 days of isolation with a negative test within 24 hours of returning, at least 24 hours passed since last fever or if other symptoms have improved. COVID positive staff can provide care for COVID+ residents. LPA unable to find any corroborating evidence of facility acting against the staffing COVID protocol in place. Continued onto LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 9, 2024 · control 21-AS-20231205102935
Jan 9, 2024Substantiated
Allegation investigated: Lack of supervision resulted in resident sustaining injuries
On 1/9/2024, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of initiating complaint investigation and was greeted by Regional Director of Operation, Julie Mason and Acting Executive Directer Juliet McGranahan. LPA toured the facility, interviewed staff, reviewed facility records and made observations. Complaint alleges lack of supervision resulted in resident sustaining injuries. Based on review of facility records and interview with Acting Administrator, it was found that resident (R1) residing in the Wilson House had sustained injuries after an unwitnessed inicident. R1 was observed by staff (S1) to have fallen out of their wheelchair causing slight bleeding to R1's forehead. Upon interviews with multiple staff (S1, S2 & S6) it was confirmed that S1 was the only staff present at the time the incident. S1 was found to be assisitng another resident, without additional staffing support or supervision for several other residents in the Wilson House due to shifthe state’s words, verbatim · CDSS document, Jan 9, 2024 · control 21-AS-20240102083909
Dec 20, 2023Substantiated
Allegation investigated: Staff did not properly manage residents medications Staff failed to keep facility clean, safe, and sanitary Residents hygiene needs are not being met
On 12/20/2023, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by the Resident Service Director, Rolinda Noquillo. LPA toured the facility, interviewed staff and outside parties, reviewed outside agency medication reports and made observations. Complaint alleges staff did not properly manage residents' medication. Based on LPA observations and medication audit report review and interview with Omnicare Pharmacy Nurse (N1) it was found that medical technician staff are not properly following protocol for medication management. N1 indicated that staff (S2) was observed directly administering medication to residents' tongue/mouth where resident's are to be self-administered. In addition, There were several medications were observed to be expired and not properly disposed. Lastly, staff were observed pre-pouring medications when protocols listed in medication rooms indicate requirement for live dispensthe state’s words, verbatim · CDSS document, Dec 20, 2023 · control 21-AS-20231113154439
Nov 17, 2023Unsubstantiated
Allegation investigated: Staff do not ensure that residents are provided care in a timely manner. Staff do not ensure that residents receive their medication(s) as prescribed.
Licensing Program Analyst (LPA), Farhaan Sarangi arrived unannounced at Pacifica Senior Living Vacaville for the purpose of delivering complaint findings. LPA was greeted at the door by Administrator, Noel Factor, and was granted access into the facility. During the course of the investigation, LPA Sarangi interviewed staff and a sample of residents. LPA reviewed a sample of Medication Administration Record (MAR) for 5 residents in care and reviewed facility documents. LPA conducted a tour of the facility on October 10, 2023. Complaint alleges that Staff do not ensure that residents are provided care in a timely manner. Based on the interviews that were conducted, LPA could not prove or disprove the allegation. LPA reviewed the staff and resident roster and found those to be appropriate. (Report continued on LIC 9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 17, 2023 · control 21-AS-20230918111148
Nov 17, 2023Unsubstantiated
Allegation investigated: Staff does not ensure facility has sufficient lighting for residents in care.
Licensing Program Analyst (LPA), Farhaan Sarangi arrived unannounced at Pacifica Senior Living Vacaville for the purpose of delivering complaint findings. LPA was greeted at the door by Administrator, Noel Factor, and was granted access into the facility. During the course of the investigation, LPA Sarangi interviewed staff and a sample of residents. LPA conducted a tour of the facility on October 10, 2023. Complaint alleges that Staff does not ensure facility has sufficient lighting for residents in care. Based on interviews that were conducted, LPA could not prove or disprove the allegation. LPA conducted a tour of the facility on October 10, 2023, and found that the facility was well lit. Furthermore, LPA reviewed the electricity bill for the facility and found that the facility is up to date with the billing. (Report continued on LIC 9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 17, 2023 · control 21-AS-20230920100813
Nov 9, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 7, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Vacaville Memory Care licensed?
Yes — Vacaville Memory Care is a licensed residential care home for the elderly (RCFE) in Vacaville (Solano County): California license #486803645, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 75 residents. State records list 77 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated May 29, 2026, appears in the inspection record on this page.
Can Vacaville Memory Care care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Vacaville Memory Care with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 75 NON-AMBULATORY, OF WHICH 10 MAY BE BEDRIDDEN. APPROVED FOR DELAYED EGRESS AND SECURED PERIMETER. HOSPICE WAIVER FOR 15. NEW MANAGEMENT, NORTHSTAR SENIOR LIVING INC EFFECTIVE 08/01/2025.
How much does Vacaville Memory Care cost?
California's public licensing record does not include Vacaville Memory Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Solano County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Vacaville Memory Care accept Medi-Cal or the Assisted Living Waiver?
Vacaville Memory Care is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
65 of 75 beds occupied (87%) when the state visited on January 3, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Vacaville Memory Care?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 93 state visits and 77 dated documents since 2021 for Vacaville Memory Care; 25 complaint-investigation narratives are transcribed verbatim below. The most recent, dated January 3, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 93 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(707) 449-1350Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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