Vaca Valley Living A Memory Care Community

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and delivered findings regarding the allegation listed above and met with Jamie Healer, Administrator. The first allegation is about staff do not ensure resident's room is cleaned. The Reporting party provided pictures of the cleanliness of resident’s (R1) room was below optimal. On 8/10/25 afternoon, R1’s room didn’t appear that it had been cleaned at all, food was observed all over the floor, old chucks left and in their bed with dirty mattress pads. Staff arrived to barely clean the room, but it was unclear why the room and wheelchair were observed dirty. Also, it didn’t appear like staff got R1 up from bed to feed them, so they were laying on old food and other residents’ belongings were observed in the room due to another resident (R2) going into R1’s room unwanted not welcomed. On 8/23/25, the reporting party smelled bleach and observed cleaning supplies in R1’s room, which was very diRead the full finding— CDSS inspection report, October 9, 2025 · control 21-AS-20250820123946

On September 26, 2025 Licensing Program Analyst (LPA) Nakagawa arrived unannounced to continue the investigation regarding the above allegation and to deliver findings. LPA met with Administrator Jamie Healer. The complaint alleges that Staff did not follow reporting protocol with responsible party regarding resident (R1). The reporting party stated that staff did inform the responsible party verbally about incidents occurring on 5/11/25 and 5/20/25 but did not provide a written incident report. LPA verified that incident reports were filed with CCL within 7 days of occurrence. (Continued on 9099-C) SubstantiatedRead the full finding— CDSS inspection report, September 26, 2025 · control 21-AS-20250528093528

On 08/26/2024, Licensing Program Analyst (LPA) Nakagawa arrived unannounced for the purpose of delivering findings of a complaint investigation and was greeted by NIcole Oppold, Administrative Assistant . LPA interviewed staff, reviewed records and made observations. Complaint alleges “Facility staff speak inappropriately to residents”. LPA interviewed 6 staff and discovered that 2 of 6 staff had witnessed other staff yelling or being rude to residents. Interviews with 4 residents found that 2 of the 4 residents had witnessed staff either yelling, being rude or disrespectful to residents in care. Continued on 9099-C SubstantiatedRead the full finding— CDSS inspection report, August 26, 2024 · control 21-AS-20240626094424

On this date Licensing Program Analyst (LPA) Walters arrived unannounced for the purpose of delivering the findings for this complaint, regarding the above-mentioned allegations, and met with Administrator, Jaime Healer. During this investigation, LPAs reviewed resident R1’s: Physician reports LIC 602, discharge forms, home health notes, needs and service appraisal. In addition to reviewing resident’s documentation, LPA made observations and conducted interviews with staff. Based upon information provided the following determinations were made: The complainant alleged that staff neglected to clean resident's maggot infested wound and that the Facility staff did not properly supervise residents in care. Continued on 9099 C UnsubstantiatedRead the full finding— CDSS inspection report, June 14, 2022 · control 21-AS-20220328110730

On this date Licensing Program Analyst (LPA) Walters arrived unannounced for the purpose of delivering the findings for this complaint, regarding the above-mentioned allegations, and met with Administrator, Jaime Healer. During investigation, LPA made observations, conducted interviews and reviewed staff S1 employee file, and copies of text messages. In addition, LPA reviewed the guardian, background check system, and learned the Administrator, allowed S1 to work in the facility prior to them being criminally cleared, which is a violation to regulation and will be cited separately on a case management. Continued on 9099 C UnsubstantiatedRead the full finding— CDSS inspection report, June 14, 2022 · control 21-AS-20220401162440

On this date Licensing Program Analyst (LPA) Walters arrived unannounced for the purpose of delivering the findings for this complaint, regarding the above-mentioned allegations, and met with Administrator, Jaime Healer. On 11/19/2021, The department received a complaint alleging the following: Neglect/lack of supervision resulted in resident in care sustaining pressure injury and neglect by staff resulted in injury of resident. LPA investigated this allegations by observation, interviewing staff and reviewing resident and staff documents, which include: time sheets, resident Physician Reports (LIC 602), Needs and Service Appraisals and ID sheet. From this the following determinations were made: Continued on 9099 C UnsubstantiatedRead the full finding— CDSS inspection report, March 23, 2022 · control 21-AS-20211119115327

On this date Licensing Program Analyst (LPA) Walters arrived unannounced for the purpose of delivering the findings for complaint # 21-AS-20210811163257, regarding the above-mentioned allegations, and met with Administrator, Jaime Healer. On 8/11/2021, the department received a complaint alleging the following: Staff are not following residents prescribed dietary plan, Staff are not distributing medications as prescribed and that staff are not meeting residents’ hygiene needs. LPA Walters opened the complaint on 8/19/2021. At that time, LPA toured the facility made observations and gathered documentation. In addition to the facility visit, LPA conducted interviews with responsible parties and staff. From this, the following determinations were made: Report Continued on 9099 C SubstantiatedRead the full finding— CDSS inspection report, March 10, 2022 · control 21-AS-20210811163257

On this date Licensing Program Analyst (LPA) Walters arrived unannounced for the purpose of delivering the findings for complaint # 21-AS-20211104132038, regarding the above-mentioned allegations, and met with Administrator, Jaime Healer. On 11/4/2021, the department received a complaint alleging the following: Staff mismanaged resident's medications. LPA Walters opened the complaint on 11/12/2021. At that time, LPA toured the facility made observations, reviewed 5 residents medications documents, and MARs, and gathered documentation. In addition to the facility visit, LPA conducted interviews with responsible parties and staff. From this, the following determinations were made: Continued on 9099 C UnsubstantiatedRead the full finding— CDSS inspection report, March 10, 2022 · control 21-AS-20211104132038