Sunshine Villa Assisted Living And Memory Care is a residential care home for the elderly (RCFE) in Santa Cruz, Santa Cruz County, California — state license #445202756, licensed for 132 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 37 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated July 9, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 42 times and filed 37 documents. The most recent is a facility evaluation report, dated July 9, 2026.
The state's published file for this home includes 10 documents with transcribed findings, dated September 11, 2024 to October 7, 2025. 10 of the 10 carry the state's recorded outcome word: “Substantiated” (1), “Unfounded” (1), “Unsubstantiated” (8). 10 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 10 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jul 9, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 14, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 24, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 24, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 24, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 9, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 15, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 15, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 15, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 7, 2025Unfounded
Allegation investigated: Resident not provided liquids, resulting in dehydration. Staff does not have training on handling infectious diseases.
This is an amended report 10/23/2025 to change the findings from unsubstantiated to unfounded. Licensing Program Analyst (LPA) Marcella Tarin conducted an unannounced complaint visit to deliver the findings on the above allegations. LPA met with Administrator Candace Bolin. LPA stated the purpose of the visit. On 2/24/2025 the Department received a complaint with the above allegations. On 2/28/2025 LPAs conducted the initial unannounced investigation visit. On 2/28/2025, 3/20/2025 and 4/4/2025, LPAs interviewed 7 Staff (S1 to S7), 8 Residents (R2 to R9) and 3 Witnesses (W1 to W3). Page 1 of 3 Unfoundedthe state’s words, verbatim · CDSS document, Oct 7, 2025 · control 26-AS-20250224090439
Oct 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 1, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 28, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 20, 2025Unsubstantiated
Allegation investigated: The facility staff did not ensure that residents’ rooms are clean, safe, sanitary at all times.
Licensing Program Analyst (LPA) Marcela Tarin and Manuel Monter conducted an unannounced complaint inspection to deliver the findings on the above allegations. LPA met with Administrator Candace Bolin On February 27, 2025, The Department received a complaint alleging the facility staff did not ensure that residents’ rooms are clean, safe, sanitary at all times. On February 27, 2025, the Department interviewed Witness W1. W1 stated his/her family members room is often not cleaned properly. W1 stated he/she noted issues such as feces in or on the toilet, trash on the floor and throughout the room, and the bed not being made regularly. W1 stated that he/she has reported these issues to the general manager, but no corrections have been made. Page 1 Out of 3. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 20, 2025 · control 26-AS-20250227150414
Mar 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 19, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 6, 2024Unsubstantiated
Allegation investigated: Facility staff do not respond to the email of complaints from family members of residents. Facility does not have directors of health service and resident service to manage and supervise caregivers to provide care and supervision to residents.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation findings and Met with Administrator (ADM) Candi Bolin. On 5/22/2024, the Department received a complaint with the above allegations. On 5/28/2024, the Department conducted an initial investigation visit. LPA interviewed ADM and 6 staff. LPA toured the facility and interviewed 8 residents. LPA request roster of clients, LIC500 Personnel summary report. Continue on LIC9099-C. Page 1 of 3. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 6, 2024 · control 26-AS-20240522084737
Nov 9, 2024Unsubstantiated
Allegation investigated: Facility is not following COVID protocols. Staff are not answering residents call buttons timely. Residents are not getting medications timely.
On 11/09/2024 at 1:30 PM, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with Community Relation Assistant Jennifer Gleitsmann and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the allegations above. The current census is 107. A brief interview with conducted with 107. Allegation were made that the facility is not following COVID-19 protocols. The investigation included a review of records and interviews with residents and staff. The facility’s Mitigation Plan, dated January 14, 2021, was reviewed and is within CDC guidelines. LPA Lee interviewed all 7 residents, none of whom expressed concerns about the facility's adherence to COVID-19 protocols. Residents confirmed that those who test positive are required to quarantine in their rooms. Additionally, LPA Lee interviewed all 3 facility staff members, who stated that the facility follows CDC guidelines and denied thethe state’s words, verbatim · CDSS document, Nov 9, 2024 · control 26-AS-20220118113048
Nov 9, 2024Unsubstantiated
Allegation investigated: Facility staff is neglecting to assist residents during falls. Facility is not quarantining COVID-19 positive residents.
On 11/09/2024 at 10:30 AM, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA Lee met with Community Relation Assistant Jennifer Gleitsmann and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the allegations above. The current census is 107. A brief interview with conducted with Jennifer Gleitsmann. Allegation were made that facility staff is neglecting to assist residents during falls. The investigation involved a review of records and interviews with residents and staff. LPA Lee reviewed the facility’s operational plan and confirmed that a fall prevention plan is in place. Interviews were conducted with all 7 residents, who expressed no concerns regarding staff neglecting to assist residents during falls. Residents also reported witnessing staff assisting another resident who had fallen. Additionally, LPA Lee interviewed all 3 staff members, each of whom denied the allegatithe state’s words, verbatim · CDSS document, Nov 9, 2024 · control 26-AS-20220527131408
Nov 9, 2024Unsubstantiated
Allegation investigated: Staff are not allowing medical professional to treat residents without a 24-hour covid test. Staff are not allowing visits by family members without a 24-hour covid test. Staff is not assisting resident with incontinence in a timely manner. Staff is not feeding the resident his meals. Staff is not responding to call lights in a timely manner.
On 11/09/2024 at 12:30 PM, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with Community Relation Assistant Jennifer Gleitsmann and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the allegations above. The current census is 107. A brief interview with conducted Jennifer Gleitsman. Allegations were made that staff are not allowing medical professionals to treat residents without a 24-hour COVID test and staff are not allowing visits by family members without a 24-hour covid test. The investigation included a review of records and interviews with residents and staff. The facility's Mitigation Plan, dated January 14, 2021, was reviewed and was within CDC guidelines. LPA Lee interviewed all 7 residents, none of whom expressed concerns regarding the allegations. Additionally, LPA Lee spoke with all 3 facility staff members, who stated that the facility adheres to CDC guidthe state’s words, verbatim · CDSS document, Nov 9, 2024 · control 26-AS-20220120113339
Nov 9, 2024Unsubstantiated
Allegation investigated: Staff do not provide proper assistance to residents in care.
On 11/09/2024 at 10:30 AM, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with Community Relation Assistant Jennifer Gleitsmann and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the allegations above. The current census is 107. A brief interview with conducted with 107. Allegation were made that staff do not provide proper assistance to residents in care. The investigation included a review of records and interviews with residents and staff. The records revealed that the facility organizes walks, field trips and outings for residents. According to R1's LIC 602 Physician’s Report, R1 is unable to leave the facility unassisted. However, it was noted that R1’s son visits regularly to take R1 for walks and to the community library. LPA Lee interviewed all 7 residents, none of whom expressed concerns about staff not providing proper assistance. Continued LIC 9099-C Unsubthe state’s words, verbatim · CDSS document, Nov 9, 2024 · control 26-AS-20221229105947
Nov 9, 2024Unsubstantiated
Allegation investigated: Staff are not safeguarding resident’s personal property. Staff are not preventing resident from being a victim of financial abuse by an unknown perpetrator.
On 11/09/2024, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA Lee met with Community Relation Assistant Jennifer Gleitsmann and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the allegations above. The current census is 107. A brief interview with conducted with Jennifer Gleitsmann. Allegations were made that staff are not safeguarding residents' personal property and are not preventing residents from being victims of financial abuse by an unknown perpetrator. The investigation involved a review of records and interviews with residents and staff. The records indicated that resident 1 (R1) and R2 do not have an LIC 621 document for resident personal property and valuables, as both residents chose to waive the documentation of their belongings. LPA Lee interviewed 7 out of 7 residents, all of whom expressed no concerns regarding staff not safeguarding personal property andthe state’s words, verbatim · CDSS document, Nov 9, 2024 · control 26-AS-20230224090352
Sep 11, 2024Substantiated
Allegation investigated: Staff do not ensure that resident is administered their medication(s) as prescribed. Staff do not respond to resident(s) requests for assistance in a timely manner.
On 9/11/2024, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced investigation visit to deliver the investigation findings. LPA met with General Manager (GM) Candi Bolin and explained the purpose of the visit. On 11/14/2023, the Department received a complaint with the above allegations. On 11/20/2023, the Department conducted an initial investigation visit. LPA interviewed the Health Service Director, Resident Care Director, Facility Nurse, 4 staff, a resident and a resident's family. LPA requested resident's physician report, appraisal needs and service plan, physician orders, and medication administration records. On 2/16/2024, the Department conducted an investigation visit. 4 staff and 5 residents were interviewed. LPA requested call button log, POA in health and financial documents, resident medications document, medications training log, communication logs, Medication Administrations Records (MAR), resident physician reports, email communications, and residentthe state’s words, verbatim · CDSS document, Sep 11, 2024 · control 26-AS-20231114122603
Sep 11, 2024Unsubstantiated
Allegation investigated: Staff neglect resulted in the death of a resident in care. Staff are not following medication orders. Facility is not safeguaring resident's personal belongings. Facility is not maintaining a comfortable temperature for residents in care.
On 9/11/2024, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced investigation visit to deliver the investigation findings. LPA met with Executive Director Candi Bolin and explained the purpose of the visit. Regarding the allegation of staff neglect resulted in the death of a resident in care, reporting party (RP) stated that R1 died on May 28, 2023 after getting a UTI in April. Staff does not encourage them to drink water and the rooms are too hot. R1 was left unattended on May 19, 2023, left in chair with feet on the floor in clothes with dentures all night long. R1 was only a level one care at when R1 entered because R1 was independent had all his/her wits and used a walker and administered own medications and dressed himself/herself. After the UTI R1 couldn't do those things never bounced back very well so we increased R1s level of care. However, they did not provide the level of care that was assigned as neglecting R1 that evening. page 1 of 3 Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 11, 2024 · control 26-AS-20230619142154
Jul 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 24, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Sunshine Villa Assisted Living And Memory Care licensed?
Yes — Sunshine Villa Assisted Living And Memory Care is a licensed residential care home for the elderly (RCFE) in Santa Cruz (Santa Cruz County): California license #445202756, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 132 residents. State records list 37 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated July 9, 2026, appears in the inspection record on this page.
Can Sunshine Villa Assisted Living And Memory Care care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Sunshine Villa Assisted Living And Memory Care with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordLICENSED TO SERVE AGE 60 AND OVER. 132 NON-AMBULATORY, OF WHICH 3 MAY BE BEDRIDDEN. LICENSEE IS SUBJECT TO THE TERMS AND CONDITIONS OF THE HOSPICE WAIVER FOR 17.
How much does Sunshine Villa Assisted Living And Memory Care cost?
California's public licensing record does not include Sunshine Villa Assisted Living And Memory Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Cruz County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Sunshine Villa Assisted Living And Memory Care accept Medi-Cal or the Assisted Living Waiver?
Sunshine Villa Assisted Living And Memory Care is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
109 of 132 beds occupied (83%) when the state visited on October 7, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Sunshine Villa Assisted Living And Memory Care?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 42 state visits and 37 dated documents since 2021 for Sunshine Villa Assisted Living And Memory Care; 10 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 7, 2025, records an allegation the state marked “Unfounded”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 42 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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