Villa Fontana is a residential care home for the elderly (RCFE) in San Jose, Santa Clara County, California — state license #435294328, licensed for 104 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 15 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated March 24, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 17 times and filed 15 documents. The most recent — a complaint investigation report on March 24, 2026 — closed with the state’s outcome word: “Unfounded.”
The state's published file for this home includes 7 documents with transcribed findings, dated October 29, 2021 to March 24, 2026. 7 of the 7 carry the state's recorded outcome word: “Substantiated” (1), “Unfounded” (4), “Unsubstantiated” (2). 7 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 7 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Mar 24, 2026Unfounded
Allegation investigated: Facility does not ensure call bells are operable. Staff are not ensuring to provide assistance to residents in a timely manner.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finds and met with Executive Director (ED) Marife Duewel. On 01/20/2026, the Department received a complaint with the above two allegations. On 01/27/2026, the Department conducted an initial investigation visit. LPA interviewed ED and 9 staff. LPA toured 8 resident rooms and test the call button system. LPA requested the facility email logs. Continue on LIC9099-C. Page 1 of 3. Unfoundedthe state’s words, verbatim · CDSS document, Mar 24, 2026 · control 26-AS-20260120143805
Jan 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 26, 2025Unfounded
Allegation investigated: Facility transportation vehicles used to transport residents are not maintained in a safe operational condition.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Executive Director (ED) Marife Duewel. On 8/6/2025, the Department received a complaint with the allegation that facility transportation vehicles used to transport residents are not maintained in a state of safe operational condition. On 8/13/2025, the Department conducted an initial investigation visit. LPA interviewed ED, 4 staff and 4 residents. Continue on LIC9099-C. Page 1 of 3. Unfoundedthe state’s words, verbatim · CDSS document, Sep 26, 2025 · control 26-AS-20250806143614
Jun 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 30, 2025Unsubstantiated
Allegation investigated: Resident sustained a fracture due to lack of care from staff
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Executive Director (ED) Marife Durewel. On 3/5/2025, the Department received a complaint with the allegation that resident sustained a fracture due to lack of care from staff. On 3/6/2025 and 4/4/2025, the Department conducted investigation visits. LPA requested resident roster and LIC500 Personnel Report. LPA requested the physician reports, appraisal needs and service plans, progress notes of resident and incident reports. LPA interviewed ED and 5 staff. LPA toured resident R1's room, interviewed R1's private caregiver and R1. Continue on LIC9099-C. PAge 1 of 3. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 30, 2025 · control 26-AS-20250305170352
Nov 20, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 18, 2024Substantiated
Allegation investigated: A resident was inappropriately touched by another resident due to neglect and lack of supervision.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver an investigation finding and met with Executive Director (ED) Marrife Duewel. On 11/07/2023, the Department received a complaint with the allegation that a resident was inappropriately touched by another resident due to neglect and lack of supervision. On 11/15/2023, the Department conducted an initial investigation visit. LPA interviewed ADM, 2 staff, and 1 resident. LPA requested physician report, Appraisal Needs and Service Plan and care conference documents, Continue on LIC9099-C. Page 1 of 3. Substantiatedthe state’s words, verbatim · CDSS document, Oct 18, 2024 · control 26-AS-20231107163604
Oct 18, 2024Unfounded
Allegation investigated: Facility did not have non-perishable foods for a minimum of a week. Facility staff are not properly supervising residents when administering medications. Residents centrally stored medications are expired.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Executive Director (ED) Marife Duewel. On 3/17/2023, the Department received a complaint with the above allegations. On 3/22/2023, the Department conducted an initial investigation visit. LPA interviewed ADM, 11 staff (S1 - S11), and 6 residents (R1 - R6). LPA obtained roster of residents, and requested 6 residents medical document. On 4/7/2023, LPA conducted an investigation visit and interviewed 3 residents. Continue on LIC9099-C. Page 1 of 5. Unfoundedthe state’s words, verbatim · CDSS document, Oct 18, 2024 · control 26-AS-20230317143144
Oct 18, 2023Unsubstantiated
Allegation investigated: Resident sustained unexplained burn(s) while in care.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Executive Director (ED) Marife Duewei. On 12/27/2021, the Department received a complaint with the allegation that Resident sustained unexplained burn(s) while in care. On 12/30/2021, the initial investigation visit was conducted, LPA interviewed ED and 3 staff (S1 - S3). Resident physician report and Apprasial Needs and Service Plan were obtained. Continue on LIC9099-C. Page 1 of 2. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 18, 2023 · control 26-AS-20211227120322
Year-by-year trend
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Is Villa Fontana licensed?
Yes — Villa Fontana is a licensed residential care home for the elderly (RCFE) in San Jose (Santa Clara County): California license #435294328, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 104 residents. State records list 15 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated March 24, 2026, was marked “Unfounded” by the state.
Can Villa Fontana care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Villa Fontana with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER.ALL MAYBE NON-AMBULATORY. THE LICENSE IS SUBJECTTO THE TERMS AND CONDITIONS OF THE HOSPICE WAIVER FOR 15 RESIDENTS. DEMENTIA SPECIAL CARE.APPROVED FOR 18 BEDRIDDEN CLEARANCE (ROOMS 105, 107,109,111,113,125,127,129,130,136,138,140,141,143,145,159,161,163)
How much does Villa Fontana cost?
California's public licensing record does not include Villa Fontana's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Villa Fontana accept Medi-Cal or the Assisted Living Waiver?
Villa Fontana is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
91 of 104 beds occupied (88%) when the state visited on March 24, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Villa Fontana?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 17 state visits and 15 dated documents since 2021 for Villa Fontana; 7 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 24, 2026, records an allegation the state marked “Unfounded”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 17 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(408) 255-5555Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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