Morningstar Assisted Living Of West San Jose is a residential care home for the elderly (RCFE) in San Jose, Santa Clara County, California — state license #435202895, licensed for 149 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 23 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated May 20, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 27 times and filed 23 documents. The most recent is a facility evaluation report, dated May 20, 2026.
The state's published file for this home includes 8 documents with transcribed findings, dated October 17, 2024 to March 4, 2026. 8 of the 8 carry the state's recorded outcome word: “Unfounded” (6), “Unsubstantiated” (2). 8 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 8 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 20, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 1, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 24, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 4, 2026Unfounded
Allegation investigated: Due to lack of supervision, resident engaged in sexual relations with another resident. Staff do not ensure residents laundry is done.
Lincesing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Regional Coordinator Specialist Melissa Desterhouse (RCS).. On 12/17/2025, the Department received a complaint with the allegation that due to lack of supervision, resident engaged in sexual realtions with another resident. On 12/23/2025 and 01/06/2026, the Deaprtment conducted investigation visits. LPA interviewed 3 staff, 6 residents, and toured risedent rooms. LPA requested schedule of laundry, the incident report, physician reports and care plans of residents R1 and R2. Continue on LIC9099-C. Page 1 of 4. Unfoundedthe state’s words, verbatim · CDSS document, Mar 4, 2026 · control 26-AS-20251217162749
Feb 20, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 11, 2026Unsubstantiated
Allegation investigated: Staff did not ensure resident received medication in a timely manner
Licensing Program Analyst (LPA) Manuel Monter conducted an unannounced complaint investigation visit and met with Administrator Camille Burke On September 29, 2025, the Department received a complaint alleging Staff did not ensure resident received medication in a timely manner. It has been alleged on August 17, 2025, the facility did not ensure a residents medication was administered timely. On October 2, 2025, LPA Steve Chang interviewed residents R1 and R2. Residents R1 and R2 were unable to provide an answer to questions posed and did not provide any relevant information due to neurocognitive disorder. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 11, 2026 · control 26-AS-20250929092054
Feb 11, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 23, 2026Unfounded
Allegation investigated: Staff who is not a skilled medical professional performed glucose testing Staff did not dispose expired medications per facility procedures. Licensee/Administrator is not completing the required staff training hours per Title 22 regulations.
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Wellness Director Trisa Cysewski On August 12, 2025, the Department received a complaint alleging Staff who is not a skilled medical professional performed glucose testing. It has been alleged an unskilled staff preformed glucose testing for resident R1. On August 21, 2025, LPA Steve Chang interviewed Executive Director (ED) Stephanie Hall. ED stated the facility does not provide the install service of sensor or blood sugar monitoring device for residents. LPA Chang interviewed Wellness Director (WD) Angel Bustos. WD stated the facility does not provide the service to install a censor or blood sugar monitoring device in resident's body. Page 1 Out of 6 Unfoundedthe state’s words, verbatim · CDSS document, Jan 23, 2026 · control 26-AS-20250812163239
Jan 23, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 2, 2026Unfounded
Allegation investigated: Staff handled resident in a rough manor Staff stole residents' medication
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Carlos Espino, Associate Executive Director. On 01/30/2025, the Department received a complaint with the above allegations. On 02/07/2025, LPA Marrufo conducted an initial complaint investigation visit. On 05/06/2025 and 01/02/2026, LPA Marrufo conducted additional complaint investigation visits. Allegation: Staff handled resident in a rough manner When the department received the complaint, it was alleged that staff S1 would forcefully shower residents. During visit on 02/07/2025, LPA Marrufo interviewed staff S2-S5, who stated to have never observed S1 forcefully shower a resident or handle a resident in a rough manner. S1-S5 stated to have never handled a resident in a rough manner and to have never observed another staff handle a resident in a rough manner. See LIC9099-C page for more information. Page 1 of 2. Unfoundedthe state’s words, verbatim · CDSS document, Jan 2, 2026 · control 26-AS-20250130110626
Jan 2, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 5, 2025Unfounded
Allegation investigated: Facility did not provide resident with transportation to medical appointment. Facility did not adhere to Admission Agreement by charging resident for services not rendered
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit and met with Executive Director (ED) Jolie Higgins to deliver the investigation finding. On 08/07/2025, the Department received a complaint with the above 2 allegations. On 08/14/2025, the Department conducted an investigation visit. LPA interviewed previous Executive Director (PED), and 2 staff. LPA requested the admission agreement, transpiration service policy, physician report, and appraisal needs and service plan, Continue on LIC9099-C. page 1 of 4. Unfoundedthe state’s words, verbatim · CDSS document, Dec 5, 2025 · control 26-AS-20250807165257
Dec 5, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 4, 2025Unfounded
Allegation investigated: Facility kitchen has cockroaches and/or rodents. The facility refrigerator's maximum temperature of 40 degrees F (4 degrees C) and/or freezer temperature of 0 degrees F or below is not maintained. All utensils used for eating and drinking and in preparation of food and drink are not cleaned and sanitized after each usage. Food items are not stored, prepared in a safe and healthful manner. Staff engaged in food preparation and service were not observing personal hygiene and food services sanitation practices which protect the food from contamination.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Operations Specialist April Princesa (OS). On 09/17/2025, the Department received a complaint with the above allegations. On 09/25/2025, the Department conducted an initial investigation visit. LPA, with 3 county vector control staff toured the facility including kitchen, dining room, memory care unit small kitchen, memory care unit dining room, boiling room, trash room, a resident room in assist living unit, a resident room in memory care unit, and exterior of the building. LPA interviewed previous Executive Director (PED), cooks, servers and Maintenance Director Continue on LIC9099-C. Page 1 of 4.. Unfoundedthe state’s words, verbatim · CDSS document, Dec 4, 2025 · control 26-AS-20250917161223
Aug 22, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 26, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 19, 2025Unfounded
Allegation investigated: Due to staff neglect or lack of supervision, a resident R1 left the facility unassisted. The facility did not send a written incident report when a resident R1 left the facility unassisted to Licensing office. The facility does not have an appraisal needs and service plan for resident R1.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver an investigation visit and met with Wellness Director Blyth Obien (OB) . On 12/27/2024, the Department received a complaint with the above allegations. On 1/3/2024, the Department conducted an initial investigation visit. LPA interviewed ED and 3 staff. LPA requested R1' physician report, pre appraisal, service/care plan, and admission agreement. Continue on LIC9099-C. page 1 of 4. Unfoundedthe state’s words, verbatim · CDSS document, Feb 19, 2025 · control 26-AS-20241227173840
Feb 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 17, 2024Unsubstantiated
Allegation investigated: Lack of supervision resulted in Resident on Resident Altercation.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Executive Director (ED) Joyce Welch. On 4/16/2024, the Department received a complaint with the allegation that facility staff lack of supervision resulted in resident on resident alterations. On 4/19/2024, the Department conducted an initial investigation visit. LPA interviewed ED, a staff, a resident and a private companion. LPA requested resident roster, LIC500, resident physician report, appraisal needs and service plan, and incident reports. Continue on LIC9099_C. Page 1 of 3. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 17, 2024 · control 26-AS-20240416164940
Dec 7, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 16, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Morningstar Assisted Living Of West San Jose licensed?
Yes — Morningstar Assisted Living Of West San Jose is a licensed residential care home for the elderly (RCFE) in San Jose (Santa Clara County): California license #435202895, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 149 residents. State records list 23 inspection and complaint documents since 2023; the most recent, a facility evaluation report dated May 20, 2026, appears in the inspection record on this page.
Can Morningstar Assisted Living Of West San Jose care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Morningstar Assisted Living Of West San Jose with clearances for wheelchair / non-ambulatory, dementia / memory care, and bedridden; it does not list hospice care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAPPROVED FOR ONE HUNDRED FORTY NINE (149) NON AMBULATORY WHERE ALL MAY BE BEDRIDDEN. DELAYED EGRESS APPROVED.
How much does Morningstar Assisted Living Of West San Jose cost?
California's public licensing record does not include Morningstar Assisted Living Of West San Jose's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Morningstar Assisted Living Of West San Jose accept Medi-Cal or the Assisted Living Waiver?
Morningstar Assisted Living Of West San Jose is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
71 of 149 beds occupied (48%) when the state visited on March 4, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Morningstar Assisted Living Of West San Jose?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 27 state visits and 23 dated documents since 2023 for Morningstar Assisted Living Of West San Jose; 8 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 4, 2026, records an allegation the state marked “Unfounded”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 27 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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