Laurel Haven is a residential care home for the elderly (RCFE) in San Jose, Santa Clara County, California — state license #435202423, licensed for 15 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 14 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated February 6, 2026 — published below in full, verbatim and unscored.

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Laurel Haven

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Residential care home for the elderly (RCFE) · Mid-size home, 15 residents · San Jose, CA · Santa Clara County
LicensedWheelchairHospiceBedriddenMemory care not on file
No openings reportedBeds change hands in days ·
License #435202423, held since 2014 · read from the California state record on August 2, 2026 ·See on State Site →
1157 South Sixth St. · San Jose, Santa Clara County
Phone
(408) 287-5074
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 15 residents
Dementia / memory careNot on file — ask the home
Hospice careApproved for 4 residents
Bedridden careApproved for 1 resident

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
LICENSED TO SERVE 15 ADULTS SIXTY (60) AND OVER, ALL OF WHICH MAY BE NONAMBULATORY, ONE MAY BE BEDRIDDEN. SUBJECT TO THE TERMS AND CONDITIONS OF THE HOSPICE WAIVER FOR FOUR (4).State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 12 times and filed 14 documents. The most recent is a facility evaluation report, dated February 6, 2026.

Most recent state visit
May 20, 2026
Occupancy at the November 9, 2024 visit
14 of 15 beds

The state's published file for this home includes 7 documents with transcribed findings, dated November 22, 2021 to November 9, 2024. 7 of the 7 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (6). 7 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 7 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 9 of 14 documentsFull record on the state’s site →
20261 state visit · 1 document
Feb 6, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20251 state visit · 1 document
Feb 13, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20245 state visits · 7 documents
Nov 9, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff physically abused resident Staff neglected resident

Licensing Program Analyst (LPA) Jason Lund arrived unannounced to complete a complaint investigation regarding the above allegations. LPA Lund met with Staff Alex Ignacio and explained the reason for the visit. Administrator Merle Laurel could not make the visit today and gave permission for staff Alex Ignacio to sign the required paperwork. Census: 14 Staff physically abused resident - LPA Lund reviewed facility records, San Jose Police report-SJ 2023-232160140, interviewed staff, and residents in care. Based on facility records review, San Jose Police report-SJ 2023-232160140, interviews with staff, and residents in care. According to San Jose Police report-SJ 2023-232160140 on 8/2/2023 Resident (R1) was pushed by a suspect (Staff) from the back, into the residents’ room. R1 was pushed approximately 20 times from the back supposed staff. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 9, 2024 · control 26-AS-20230808145034
Oct 26, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not treat resident with dignity and respect Staff did not administer resident’s medication Staff yell at residents Staff confined resident to room Facility has rodents

Licensing Program Analyst (LPA) Jason Lund arrived unannounced to complete a complaint investigation regarding the above allegations. LPA Lund met with Administrator Merle Laurel and explained the reason for the visit. Census: 14 Staff did not treat resident with dignity and respect - LPA Lund reviewed facility records, interviewed staff, and residents in care. Based on facility records review, interviews with staff, and residents in care. Staff have been trained on how to recognize & report elder abuse & understanding mental illness with residents with schizophrenia. Staff interviewed stated that they would report immediately to management if they were to see any staff disrespect or mistreat any residents in care. Residents interviewed stated that they have been treated with dignity and respect. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 26, 2024 · control 26-AS-20220615085116
Oct 26, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Resident has scabies Staff misplaced resident’s medication Staff failed to keep facility free of pests Facility restrains residents in their bedrooms

Licensing Program Analyst (LPA) Jason Lund arrived unannounced to complete a complaint investigation regarding the above allegations. LPA Lund met with Administrator Merle Laurel and explained the reason for the visit. Census: 14 Resident has scabies - LPA Lund reviewed facility records, interviewed staff, and residents in care. Based on reviewed facility records, interviews with staff, and residents in care. LPA Lund reviewed Residents (R1) Medication Administration Records (MARS) from 5/1/2022 through 8/30/2022. In 6/1/2022 through 6/18/2022 R1 was prescribed a cream but never used it. Staff interviewed stated that the facility never had scabies. Residents interviewed stated that they have never had scabies. On 7/22/2022 LPA David Marrufo observed that the facility didn't have scabies. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 26, 2024 · control 26-AS-20220714111842
Oct 26, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff does not treat resident with dignity and respect Administrator threatened resident Staff did not let resident use the facility's telephone

Licensing Program Analyst (LPA) Jason Lund arrived unannounced to complete a complaint investigation regarding the above allegations. LPA Lund met with Administrator Merle Laurel and explained the reason for the visit. Census: 14 Staff does not treat resident with dignity and respect - LPA Lund reviewed facility records, interviewed staff, and residents in care. Based on facility records review, interviews with staff, and residents in care. Staff have been trained on how to recognize & report elder abuse & understanding mental illness with residents with schizophrenia. Staff interviewed stated that they would report immediately to management if they were to see any staff yell at residents in care. Residents interviewed stated that they have not been yelled at by staff. On 10/10/2022 LPA David Marrufo interviewed six residents and three staff who stated they have never seen staff disrespect any residents in care. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 26, 2024 · control 26-AS-20221004141551
Apr 25, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 30, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 17, 2024Complaint investigation reportSubstantiated

Allegation investigated: Facility unlawfully evicted a resident

Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Alex Ignacio, staff. On 12/28/2023, the Department received a complaint with the above allegation. On 01/03/2024, LPA Marrufo conducted an initial complaint investigation visit. LPA Marrufo obtained a screenshot of the text message that Licensee sent to resident R1's Case Worker on 12/28/2023. LPA Marrufo verified that the telephone number from where the text message was sent to R1's case worker is the same telephone number LPA Marrufo has used to contact the Licensee. See LIC9099-C for more information. Page 1 of 2. Substantiatedthe state’s words, verbatim · CDSS document, Jan 17, 2024 · control 26-AS-20231228114456
Beside homes the same size
Type A citations0typical 0
Type B citations1typical 0
Substantiated complaints1typical 0
Total complaints5typical 1
State visits on file12typical 8
“Typical” is the statewide median across the 307 licensed mid-size homes (7–15 beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2014.
Year-by-year trend
YearVisitsDocumentsSubstantiated202611020251102024571202311020221102021230
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

≈ $6,000–$9,000 /mo
our estimate — Santa Clara County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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Non-ambulatory approval — whole home or specific rooms, and is a spot open?
Ask how the 2024 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Call (408) 287-5074

Is Laurel Haven licensed?

Yes — Laurel Haven is a licensed residential care home for the elderly (RCFE) in San Jose (Santa Clara County): California license #435202423, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 15 residents. State records list 14 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated February 6, 2026, appears in the inspection record on this page.

Can Laurel Haven care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Laurel Haven with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordLICENSED TO SERVE 15 ADULTS SIXTY (60) AND OVER, ALL OF WHICH MAY BE NONAMBULATORY, ONE MAY BE BEDRIDDEN. SUBJECT TO THE TERMS AND CONDITIONS OF THE HOSPICE WAIVER FOR FOUR (4).

How much does Laurel Haven cost?

California's public licensing record does not include Laurel Haven's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Laurel Haven accept Medi-Cal or the Assisted Living Waiver?

Laurel Haven is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

14 of 15 beds occupied (93%) when the state visited on November 9, 2024. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Laurel Haven?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 12 state visits and 14 dated documents since 2021 for Laurel Haven; 7 complaint-investigation narratives are transcribed verbatim below. The most recent, dated November 9, 2024, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

7 transcribed reports on file

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff physically abused resident Staff neglected resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Jason Lund arrived unannounced to complete a complaint investigation regarding the above allegations. LPA Lund met with Staff Alex Ignacio and explained the reason for the visit. Administrator Merle Laurel could not make the visit today and gave permission for staff Alex Ignacio to sign the required paperwork. Census: 14 Staff physically abused resident - LPA Lund reviewed facility records, San Jose Police report-SJ 2023-232160140, interviewed staff, and residents in care. Based on facility records review, San Jose Police report-SJ 2023-232160140, interviews with staff, and residents in care. According to San Jose Police report-SJ 2023-232160140 on 8/2/2023 Resident (R1) was pushed by a suspect (Staff) from the back, into the residents’ room. R1 was pushed approximately 20 times from the back supposed staff. Unsubstantiated— CDSS inspection report, November 9, 2024 · control 26-AS-20230808145034
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not treat resident with dignity and respect Staff did not administer resident’s medication Staff yell at residents Staff confined resident to room Facility has rodents
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Jason Lund arrived unannounced to complete a complaint investigation regarding the above allegations. LPA Lund met with Administrator Merle Laurel and explained the reason for the visit. Census: 14 Staff did not treat resident with dignity and respect - LPA Lund reviewed facility records, interviewed staff, and residents in care. Based on facility records review, interviews with staff, and residents in care. Staff have been trained on how to recognize & report elder abuse & understanding mental illness with residents with schizophrenia. Staff interviewed stated that they would report immediately to management if they were to see any staff disrespect or mistreat any residents in care. Residents interviewed stated that they have been treated with dignity and respect. Unsubstantiated— CDSS inspection report, October 26, 2024 · control 26-AS-20220615085116
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident has scabies Staff misplaced resident’s medication Staff failed to keep facility free of pests Facility restrains residents in their bedrooms
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Jason Lund arrived unannounced to complete a complaint investigation regarding the above allegations. LPA Lund met with Administrator Merle Laurel and explained the reason for the visit. Census: 14 Resident has scabies - LPA Lund reviewed facility records, interviewed staff, and residents in care. Based on reviewed facility records, interviews with staff, and residents in care. LPA Lund reviewed Residents (R1) Medication Administration Records (MARS) from 5/1/2022 through 8/30/2022. In 6/1/2022 through 6/18/2022 R1 was prescribed a cream but never used it. Staff interviewed stated that the facility never had scabies. Residents interviewed stated that they have never had scabies. On 7/22/2022 LPA David Marrufo observed that the facility didn't have scabies. Unsubstantiated— CDSS inspection report, October 26, 2024 · control 26-AS-20220714111842
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff does not treat resident with dignity and respect Administrator threatened resident Staff did not let resident use the facility's telephone
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Jason Lund arrived unannounced to complete a complaint investigation regarding the above allegations. LPA Lund met with Administrator Merle Laurel and explained the reason for the visit. Census: 14 Staff does not treat resident with dignity and respect - LPA Lund reviewed facility records, interviewed staff, and residents in care. Based on facility records review, interviews with staff, and residents in care. Staff have been trained on how to recognize & report elder abuse & understanding mental illness with residents with schizophrenia. Staff interviewed stated that they would report immediately to management if they were to see any staff yell at residents in care. Residents interviewed stated that they have not been yelled at by staff. On 10/10/2022 LPA David Marrufo interviewed six residents and three staff who stated they have never seen staff disrespect any residents in care. Unsubstantiated— CDSS inspection report, October 26, 2024 · control 26-AS-20221004141551
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility unlawfully evicted a resident
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Alex Ignacio, staff. On 12/28/2023, the Department received a complaint with the above allegation. On 01/03/2024, LPA Marrufo conducted an initial complaint investigation visit. LPA Marrufo obtained a screenshot of the text message that Licensee sent to resident R1's Case Worker on 12/28/2023. LPA Marrufo verified that the telephone number from where the text message was sent to R1's case worker is the same telephone number LPA Marrufo has used to contact the Licensee. See LIC9099-C for more information. Page 1 of 2. Substantiated— CDSS inspection report, January 17, 2024 · control 26-AS-20231228114456

2021

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff serving food that is not of quality. Staff spoke in an inappropriate manner to resident. Facility not operating at a comfortable temperature. Staff did not ensure resident received medication. Staff illegally evicted resident.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Steve Nguyen arrived unannounced to deliver the complaint investigation finding. LPA met with Administrator, Merle Laurel, and explained the purpose of the visit. On 3/19/2020 the Department received a complaint regarding the above allegations. On 4/16/2020 LPA, David Marrufo, opened an unannounced 10-day Complaint investigation via Tele-Visit and advised the Administrator that the Department would be conducting the investigation. Between 4/16/2020 and 11/7/2021, the Department reviewed: records, interviewed 2 staff, 1 witness, and Administrator. Records reviewed includes but are not limited to: staff rosters, Physician’s Reports, Need and Service Appraisal Report and Medication Administration Record. Unsubstantiated— CDSS inspection report, November 22, 2021 · control 26-AS-20200319095647
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff failed to provide adequate supervision to client while in care Staff left client in soiled condition for an extended period of time
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Steve Nguyen arrived unannounced to deliver the complaint investigation finding. LPA met with Administrator, Merle Laurel, and explained the purpose of the visit. On 3/24/2020 the Department received a complaint regarding the above allegations. On 4/02/2020 LPA, David Marrufo, opened an unannounced 10-day Complaint investigation via Tele-Visit and advised the Administrator that the Department would be conducting the investigation. Between 4/02/2020 and 11/8/2021, the Department reviewed: records, interviewed 2 staff, 1 witness, and Administrator. Records reviewed includes but are not limited to: staff rosters, Physician’s Reports, Need and Service Appraisal Report and Discharge documents from Santa Clara Valley Medical Center. Unsubstantiated— CDSS inspection report, November 22, 2021 · control 26-AS-20200324094020

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 12 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for mid-size homes (7–15 beds), computed across all 307 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
0
typical for this size: 0
Type B citations
1
typical for this size: 0
Substantiated complaints
1
typical for this size: 0
Total complaints
5
typical for this size: 1
State visits on file
12
typical for this size: 8
See the full inspection record on the state's site →

Who runs Laurel Haven?

From the CDSS ownership record, checked August 9, 2026.

Licensed to Laurel Care, Inc., who operates 5 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.

Talk to this home directly

You can call them yourself, anytime — you never have to go through us.

(408) 287-5074
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →

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This page is generated from CDSS Community Care Licensing public records. How we build these pages →

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