Carlton Plaza Of San Jose is a residential care home for the elderly (RCFE) in San Jose, Santa Clara County, California — state license #435200727, licensed for 183 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 24 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated May 20, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 24 times and filed 24 documents. The most recent — a complaint investigation report on May 20, 2026 — closed with the state’s outcome word: “Unfounded.”
The state's published file for this home includes 12 documents with transcribed findings, dated September 17, 2021 to May 20, 2026. 12 of the 12 carry the state's recorded outcome word: “Substantiated” (1), “Unfounded” (8), “Unsubstantiated” (3). 12 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 12 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 20, 2026Unfounded
Allegation investigated: Facility overcharged resident. Facility staff did not safeguard resident's personal belongings.
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with Administrator, Shantela Yadao and stated the purpose of today’s visit. On 02/11/2026, the Department received a complaint with the above allegations. On 02/18/2026, the Department conducted an initial investigation at the facility. Continuation on LIC 9099-C, Page 1 of 3. Unfoundedthe state’s words, verbatim · CDSS document, May 20, 2026 · control 26-AS-20260211082354
May 20, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 28, 2026Unfounded
Allegation investigated: Facility did not provide resident with a refund Staff are not communicating with responsible party regarding resident's care
Licensing Program Analyst (LPA) Marcela Yanez conducted an unannounced initial complaint investigation visit and met with Shantela Yadao, Administrator. LPA announced the purpose of the visit. On 01/23/26 the department received a complaint with the above allegations. During visit LPA obtained pertinent documents for R1 and interviewed staff and Administrator. During the investigation LPA reviewed Deposit Receipt effective date 10/31/25 signed by Resident Responsible party on 10/29/25. Admissions agreement and email communication between POA and staff. Resident (R1) moved into the facility on 10/31/25 after being assessed by Sales Manager and virtual assessment by nurse at hospital. Sales Manager stated resident did not exhibit behavior at that time of assessment. Unfoundedthe state’s words, verbatim · CDSS document, Jan 28, 2026 · control 26-AS-20260123145949
Jan 23, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 16, 2026Unfounded
Allegation investigated: Staff did not address the resident's change in condition. Staff are not meeting resident's medical needs. Staff are not meeting resident's dietary needs.
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Administrator (ADM) Shantela Yadao. On 10/20/2025, the department received a complaint with the above allegations. On 10/29/2025, LPA Marrufo conducted an initial complaint investigation visit. Allegation - Staff did not address the resident's change in condition. - UNFOUNDED R1’s Physician’s Report has an examination date of 06/23/2025. R1’s Physician’s Report states R1 had a diagnosis of “Acute Left basal ganglia stroke.” R1’s Service Plan is dated 06/26/2025. It states R1’s Move-in Date is 06/23/2025. R1’s Service Plan identifies R1’s diagnosis as “Basal Ganglia Stroke.” R1’s Service Plan states R1’s needs include continence care, dressing assistance, medication management, shower assist, and special diet. See LIC9099-C page for more information. Page 1 of 3. Unfoundedthe state’s words, verbatim · CDSS document, Jan 16, 2026 · control 26-AS-20251020085128
Jan 9, 2026Unfounded
Allegation investigated: Facility staff are not properly addressing resident’s behaviors. Facility did not ensure the resident received an updated medical assessment after a change of condition.
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Administrator, Shantela Yadao and stated the purpose of today’s visit. On 6/26/2025, the Department received a complaint with the above allegations. On 7/2/2025, the Department conducted an initial investigation at the facility. On 8/25/2025, the Department conducted an additional investigation at the facility. Continuation on LIC 9099-C, Page 1 of 3. Unfoundedthe state’s words, verbatim · CDSS document, Jan 9, 2026 · control 26-AS-20250626171730
Sep 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 5, 2025Substantiated
Allegation investigated: Neglect/lack of supervision resulted in resident on resident altercation.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Executive Director (ED) Shantela Yadao. On 8/12/2024, the department received a complaint regarding two residents (R1 and R2) having physical altercation in the memory care unit. On 8/21/2024, the Department conducted an initial investigation visit, conducted interviews with Executive Director, 3 staff (S1 - S3), two private caregivers (PC1, PC2), and residents (R1, R2), and requested copies of documents such as but not limited to physician’s report, appraisal needs and services plan, updated care plan and incident reports. Continue on LIC9099-C. Page 1 of 4. Substantiatedthe state’s words, verbatim · CDSS document, Aug 5, 2025 · control 26-AS-20240812112833
Jul 7, 2025Unsubstantiated
Allegation investigated: Staff did not prevent resident from being harmed by another resident.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver an investigation finding and met with Executive Director (ED) Shantela Yadao. On 6/7/2024, the Department received an complaint with the allegation that on 6/4/2024 staff did not prevent resident from being harmed by another resident. On 6/14/2024, the Department conducted an initial investigation visit. LPA requested physician reports, Appraisal Needs and Service plan of residents R1 and R2. LPA interviewed 2 residents (R1, R2) and 5 staff. Continue on LIC9099-C. Page 1 of 3. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 7, 2025 · control 26-AS-20240607150519
Oct 31, 2024Unfounded
Allegation investigated: The facts provided in the 30 day eviction notice for a resident is without foundation or merit.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Executive DIrector (ED) Shantela Yadao. On 5/21/2024, the Department received a complaint with the allegation that the fact provided in the 30 day eviction notice for a resident is without foundation or merit. On 5/30/2024, the Department conducted an initial investigation visit. LPA interviewed ED, 5 staff (S1 - S5), and resident R1. LPA requested resident file documents including progress notes, appraisal needs and service plan. Continue on LIC9099-C. page 1 of 3. Unfoundedthe state’s words, verbatim · CDSS document, Oct 31, 2024 · control 26-AS-20240521084801
Sep 18, 2024Unfounded
Allegation investigated: Staff are not administering resident's medication per physician's order.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Executive Director (ED) Shantela Yadao. On 5/15/2023, the Department received a complaint that the facility staff are not administering resident's medication per physician order. On 5/24/2023, the Department conducted an initial investigation visit. LPA interviewed ED, Executive Assistant, Director of Resident Care, Medication Manager, resident R1 and R1's family member(FM). LPA requested Resident's discharge documents, doctor prescriptions, physician report, Appraisal Needs and Service Plan, May 2023 Medication Administering Records (MAR). Continue on LIC9099-C. Page 1 of 3. Unfoundedthe state’s words, verbatim · CDSS document, Sep 18, 2024 · control 26-AS-20230515102040
Sep 18, 2024Unsubstantiated
Allegation investigated: Staff did not adequately supervise resident resulting in resident sustaining a fracture while in care.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Executive Director (ED) Shantela Yadao. On 7/11/2023, the Department received a complaint with the allegation that staff did not adequately supervise resident resulting in resident sustaining a fracture while in care. On 7/18/2023, the Department conducted an initial investigation visit. LPA interviewed 4 staff and requested Resident physician report, Appraisal Needs and Service Plan, Incident Reports. Continue on LIC9099-C. Page 1 of 3. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 18, 2024 · control 26-AS-20230711083943
Sep 12, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 30, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 10, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 6, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Carlton Plaza Of San Jose licensed?
Yes — Carlton Plaza Of San Jose is a licensed residential care home for the elderly (RCFE) in San Jose (Santa Clara County): California license #435200727, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 183 residents. State records list 24 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated May 20, 2026, was marked “Unfounded” by the state.
Can Carlton Plaza Of San Jose care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Carlton Plaza Of San Jose with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordFIRE CLEARANCE FOR LOCKED PERIMETER FENCES. BEDRIDDEN GRANTED FOR THREE (3) RESIDENTS ON FIRST FLOOR. 130 NONAMBULATORY RESIDENTS WITH SIX (6) ON THIRD FLOOR.THIS LICENSE IS SUBJECT TO THE TERMS AND CONDITIONS OF THE HOSPICE WAIVER FOR TWENTY FIVE (25).
How much does Carlton Plaza Of San Jose cost?
California's public licensing record does not include Carlton Plaza Of San Jose's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Carlton Plaza Of San Jose accept Medi-Cal or the Assisted Living Waiver?
Carlton Plaza Of San Jose is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
96 of 183 beds occupied (52%) when the state visited on May 20, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Carlton Plaza Of San Jose?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 24 state visits and 24 dated documents since 2021 for Carlton Plaza Of San Jose; 12 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 20, 2026, records an allegation the state marked “Unfounded”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 24 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Carlton Plaza Of San Jose?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Carlton Senior Living, Llc, who operates 7 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
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