Primrose is a residential care home for the elderly (RCFE) in Santa Maria, Santa Barbara County, California — state license #425801723, licensed for 14 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 9 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated January 26, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 9 times and filed 9 documents. The most recent is a facility evaluation report, dated January 26, 2026.
The state's published file for this home includes 4 documents with transcribed findings, dated September 26, 2024 to October 23, 2025. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (2). 4 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jan 26, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 23, 2025Unsubstantiated
Allegation investigated: Resident was sexually abused in facility.
At 9:00am on 10/23/2025, Licensing Program Analyst (LPA) Jeffries arrived to the facility unannounced to issue final findings to the allegations to this complaint. LPA met with facility Administrator, Dorthey Berger, announced who he is and the reason for the visit was to issue final finding to the allegation to this complaint. LPA also conductd additioanl interviews. On 09/16/2024, the Department received a complaint regarding an allegation of Sexual Abuse. The complaint alleged Resident 1 (R1) while in care suffered, multiple dark-purple bruises to the perineal area, suggesting sexual abuse while in care. The complaint was referred to the Community Care Licensing Division (CCLD) Investigations Branch (IB) and assigned to Investigator Jorge Rojas. On 09/17/2025, from 7:25am to 9:56am, LPA Jeffries arrived to the facility unannounced to conduct a health and welfare visit based on a personal rights allegation to this complaint. LPA met with Administrator, Dorthy Berger, announced who hethe state’s words, verbatim · CDSS document, Oct 23, 2025 · control 29-AS-20250916155953
Mar 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 9, 2024Substantiated
Allegation investigated: Staff are not providing resident's authorized representative with copies of resident's records
This is an amended report On 10/09/2024, Licensing Program Analyst (LPA) Brian Phillips conducted an unannounced complaint investigation visit to the facility above to deliver final findings for the above allegations. During today’s visit, LPA Phillips met with Administrator Dorothy Berger and Licensee Margie Halsell, and explained the reason for the visit. On the allegation: Staff are not providing resident's authorized representative with copies of resident's records. It is alleged that when Resident #1 (R1) was discharged from the facility above on 09/30/2024, their Representative asked the facility for a copy of R1’s Weight Log but did not receive an updated document with entries for all weeks R1 was in care. The allegation states that if the facility is logging the information, then it should be in R1’s file and their Representative should get copies. According to the allegation, the California Code of Regulations (CCR) Title 22 §87468.2(a)19 states that the Representative of R1 sthe state’s words, verbatim · CDSS document, Oct 9, 2024 · control 29-AS-20241007145012
Oct 3, 2024Unsubstantiated
Allegation investigated: Facility charging resident for services not provided in admission agreement addendum
On 10/03/2024, Licensing Program Analyst (LPA) Brian Phillips conducted an unannounced subsequent complaint investigation visit to the facility above to deliver final findings for the above allegations. During today’s visit, LPA Phillips met with Medical Technician (MedTech) Yuribeth Reyes as the Administrator was unavailable, and explained the reason for the visit. On the allegation: Facility charging resident for services not provided in admission agreement addendum. Due to Resident #1 (R1) requiring lengthy time bathing, grooming, and dressing, along with extra trips to the bathroom, an addendum to R1’s admission agreement was signed and dated for an increase in fee for R1 due to an extra 60 minutes of toileting, an extra 85 minutes for personal care, and bathing with stand by assist. It is alleged that after the signing of the addendum, the facility is leaving R1 unsupervised during activities of daily living, not following fall risk guidelines. The allegation would like the totalthe state’s words, verbatim · CDSS document, Oct 3, 2024 · control 29-AS-20240920132523
Sep 26, 2024Substantiated
Allegation investigated: Facility staff mismanged resident's medication Facility staff did not appropriately communicate a change of condition
On 09/26/2024, Licensing Program Analyst (LPA) Brian Phillips conducted an unannounced subsequent complaint investigation visit to the facility above to deliver final findings for the above allegations. During today’s visit, LPA Phillips met with Administrator Dorothy Berger and explained the reason for the visit. On the allegation: Facility Staff mismanaged resident’s medication. It is alleged that there are multiple incidents in which Resident #1 (R1) had medication errors caused by facility staff. These incidents allegedly occurred on 08/19/2024, 08/20/2024, 09/16/2024, and 09/20/2024. The allegation states the medication errors by staff consisted of medication being given at incorrect doses to R1 at the wrong time of day, staff losing portions of medication tablets that were supposed to be dispensed to R1, and staff not checking that R1’s responsible party had been given the correct medications prior to R1 having an outing from the facility. Continued on 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Sep 26, 2024 · control 29-AS-20240903160815
Mar 12, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Primrose licensed?
Yes — Primrose is a licensed residential care home for the elderly (RCFE) in Santa Maria (Santa Barbara County): California license #425801723, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 14 residents. State records list 9 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated January 26, 2026, appears in the inspection record on this page.
Can Primrose care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Primrose with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record13 NON-AMBULATORY, OF WHICH 3 MAY BE BEDRIDDEN. ALL BDRMS FIRE CLEARED AS BEDRIDDEN ROOMS. HOSPICE WAIVER FOR 7. APPROVED FOR SECURED PERIMETERS.
How much does Primrose cost?
California's public licensing record does not include Primrose's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Barbara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Primrose accept Medi-Cal or the Assisted Living Waiver?
Primrose is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
10 of 14 beds occupied (71%) when the state visited on October 23, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Primrose?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 9 state visits and 9 dated documents since 2022 for Primrose; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 23, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 9 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for mid-size homes (7–15 beds), computed across all 307 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Primrose?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Senior Living Resources, who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(805) 310-6996Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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