Wood Glen Hall, Inc.

At 10:05am, on 11/24/2025, Licensing Program Analyst (LPA) Haner-Tomasko arrived at the facility unannounced to investigate the allegations of this complaint. LPA met with Administrator Rick Olds, announced who he was and the reason for the visit. During the visit LPA collected documents, reviewed resident files, and conducted interviews. On the allegation: Staff are not keeping medications in their original bottle. It was alleged the facility was pre-pouring medication 24 hours in advance. LPA reviewed medications and interviewed relevant staff about medication practices. Staff interviewed stated medications are not pre-poured more than 24 hours in advance. There is no regulation stating medications may not be prepared or pre-poured in advance. (Continued on LIC9099-C) UnsubstantiatedRead the full finding— CDSS inspection report, November 24, 2025 · control 29-AS-20251119090701

Licensing Program Analyst (LPA) Kristin Kontilis conducted a subsequent complaint visit to further investigate the allegations as stated above. During today’s visit, LPA met with Rick Olds, Executive Director and explained the reason for the visit. The initial visit was conducted on 7/15/2025 from 11:00 am to 3:30 pm in which LPA conducted interviews with staff, obtained documents pertaining to the investigation, and conducted a tour of the facility. During today’s visit from 12:15 pm to 4:00 pm, LPA conducted a tour of the facility and interviewed staff and residents. On the allegation, the facility failed to store, prepare, and serve food in a safe and healthful manner: At approximately 12:32 pm during a tour of the kitchen area, LPA observed all kitchen staff wearing hairnets as well as foods appropriately wrapped and marked; lunch items properly plated just prior to being served to residents in care; and, fresh fruits and vegetables properly stored in industrial sized cold storageRead the full finding— CDSS inspection report, October 1, 2025 · control 29-AS-20250711115955

Licensing Program Analyst (LPA) Kristin Kontilis conducted an unannounced 10-day complaint investigation based on the above stated allegations. LPA met with Administrator Rick Olds and explained the purpose of the visit. During today’s visit, LPA obtained documents pertaining to the allegation and conducted interviews with staff. On the allegation, “Staff do not ensure resident binders are up to date”, LPA reviewed resident records for ten (10) residents and found 10 out of 10 residents’ binders to include required documents including but not limited to emergency face sheets, dates of birth, dates of admission, Physician’s report, Resident’s care plan; Pre-Placement Appraisal and/or Re-Appraisal; and Medication Administration Record. Additionally, per facility staff, the facility is in the process of updating resident records to include recommended documents as a suggestion from a residential care consulting agency. The recommended documents are not required Please continue to 9099-C,Read the full finding— CDSS inspection report, August 15, 2025 · control 29-AS-20250812091303

Licensing Program Analyst (LPA) Kristin Kontilis conducted a subsequent complaint visit to deliver final findings based on the above-stated allegation. At the time of arrival, LPA met with Interim Administrator Jessica Hong and explained the purpose of the visit. During the investigation, LPA Kontilis conducted a visit on 6/20/2025 from 11:15 am to 4:00 pm to interview staff and obtain relevant documents. On the allegation, Licensee does not ensure staff are conducting disaster drills, Reporting Party stated concern that the facility has not conducted a fire or disaster drill within the last six months. Interviews conducted revealed that a disaster drill had not been conducted in the facility since November 2024. On 6/26/2025, an all-staff Emergency Preparedness 101 Training and Drill was conducted with all staff currently employed at the facility. The Emergency Preparedness Drill conducted on 6/26/2025 included identifying the location of the Public Announcement (PA) system and the fiRead the full finding— CDSS inspection report, July 8, 2025 · control 29-AS-20250618100351

Licensing Program Analyst (LPA) Kristin Kontilis conducted an unannounced 10-day complaint investigation based on the above stated allegations. LPA met with Jessica Hong, Interim Executive Director and explained the purpose of the visit. June Davila, Wellness Director and Holly Walling, Sales & Marketing Manager participated in the visit. During today’s visit, from 11:45 am to 1:10 pm, LPA conducted a tour of the facility with Interim Executive Director, Wellness Director, and Sales & Marketing Manager. Also during today’s visit, LPA obtained documents pertaining to the investigation and conducted in-person interviews. On the allegation Facility is unsanitary: The complainant’s concern was that there was a “fly trap” with trapped flies located directly above an area where food is prepared and a kitty litter box was located in Wellness Room staff bathroom posing a risk for potential contamination and/or cross contamination. Please continue to 9099-C, Pg 2. SubstantiatedRead the full finding— CDSS inspection report, June 10, 2025 · control 29-AS-20250603085058

At 7:45am on 05/16/2024, Licensing Program Analyst (LPA) Jeffries arrived unannounced to the facility to conduct the initial investigation visit to the allegation to this complaint. LPA met with Administrator, Lordes Espinoza, announced who he is and the reason for the visit. LPA conducted interviews, collected and reviewd documents, made observations, and sampled breakfast service. As to the allegation of, "Staff do not provide adequate food service to residents". It was alleged that "the residents have complained to the director about the quality of the food". It was discovered through observations, documentation, photographs, taste sampling foods, and interviews that on 05/16/2024, LPA conducted interviews with Residents 1-12. (R1, R2, R3, etc..), 10 of 12 residents had no issues with facility food in every aspect. interviews with R11 and R12 indicated that quality of food was below their personal standard and quality. CONTINUED on LIC0900-C UnsubstantiatedRead the full finding— CDSS inspection report, May 16, 2024 · control 29-AS-20240507135620

On 02/09/2024, Licensing Program Analyst (LPA) Brian Phillips arrived at the facility above to conduct an initial 10-Day Complaint Investigation Visit. LPA met with Administrator Lourdes Espinosa and Human Resources (HR) Shayla Sanchez, and explained the purpose of the visit. On the allegation: Staff do not ensure residents are served food of good quality. It is alleged that for the last three (3) months the quality of food has declined. The allegation states that the proteins have been overcooked and are inedible for lunch and dinner meals. Additionally, it is alleged that most of the week residents are served rice and beans and maybe a salad with their protein for the day. According to the allegation multiple residents have spoken to the Director of the Facility about the food and the reply to them is that the facility must scale back on the food budget. On 02/09/2024, LPA requested documents pertaining to the investigation, conducted observations of the pertinent areas of the faciliRead the full finding— CDSS inspection report, February 9, 2024 · control 29-AS-20240202124318

Licensing Program Analyst (LPA) Brian Phillips conducted an unannounced subsequent complaint visit to issue final findings for the allegation above. LPA arrived at the facility and announced the purpose of the visit. LPA met with Jeff LaBelle, Administrator. On the 2 allegations: Staff are not providing medication assistance and Staff are not meeting resident’s needs. It was alleged that facility staff allowed a private caregiving company to provide residents with medication, that residents in a specific area of the facility were dispensed medications exclusively by the private caregiving company employees, and that the facility staff did not provide any medication assistance to these residents. It was also alleged that the private caregiving company employees do not have a background clearance like facility staff. Continued on 9099-C UnsubstantiatedRead the full finding— CDSS inspection report, June 1, 2023 · control 29-AS-20220628153056

Licensing Program Analyst (LPA) Brian Phillips conducted an unannounced subsequent complaint visit to issue final findings for the allegation above. LPA arrived at the facility and announced the purpose of the visit. LPA met with Lourdes Espinosa, Associate Executive Director. On the allegation: Administrator is not communicating resident's condition with representative. It was alleged that the administrator did not communicate with a responsible party/representative about what specific illness caused resident’s isolation due to exhibiting symptoms of a serious outbreak. Residents exhibiting symptoms of a flu like symptomatic outbreak were isolated from Friday 05/05/2023 to Sunday 05/07/2023. The residents exhibiting symptoms had rooms that were located within a proximity of each other, and were continuously tested for COVID-19, but all tests came back negative. Continued on 9099-C UnsubstantiatedRead the full finding— CDSS inspection report, June 1, 2023 · control 29-AS-20230505161833