Always Tlc

On September 5, 2023, Licensing Program Analyst (LPA) Murial conducted an unannounced 10-day complaint visit. LPA was greeted by caregiver, Doris Mores who contacted the administrator via phone and reported LPA's visit. LPA explained the purpose of today's visit to caregiver and administrator who was on the phone. Regarding to allegation of- staff do not ensure facility is free from roaches, the reporting party reported that about a couple of weeks ago, facility was spotted of having cockroaches in the kitchen and in resident's rooms. The reporting party also reported that the administrator is working with a pest control service to resolve the problem as soon as possible. LPA toured the facility with caregiver and the facility observed to be cleaned, and tidy; LPA did not observed any cockroaches. LPA interviewed the administrator who acknowledged that facility discovered cockroaches a couple of months ago and facility has been working with a pest control company to resolve the problemRead the full finding— CDSS inspection report, September 5, 2023 · control 14-AS-20230830150459

On 11/8/2022, Licensing Program Analyst (LPA) Murial Han conducted an unannounced to deliver the investigation findings for complaint number 14-AS-20220817140116. LPA met with caregiver, Adoracion Mores and spoke to the administrator on the phone, and explained the purpose of the visit. Regarding to facility retained a resident who needed a higher level of care, the reporting party stated that the facility was probably capable of caring for residents with early stages of Dementia but not late stages such as resident #1 (R1). As part of the investigation, LPA interviewed the administrator who denied the allegation and stated the facility conducts a preadmission process to determine admission. Concerning to R1, the administrator stated that R1 exhibited challenging behaviors after R1's admission that was not previously disclosed by R1's during the pre-admission process. When the administrator realized that the facility required a different level of care that the facility is capable of prRead the full finding— CDSS inspection report, November 8, 2022 · control 14-AS-20220817140116

On 6/2/2022, Licensing Program Analyst (LPA) Murial Han conducted an unannounced 10- days initial complaint visit. LPA met with administrator, Tomas Consunji and explained the purpose of the visit. Regarding to allegation of staff verbally abusive to residents, there is no additional information forthcoming from the reporting party. LPA interviewed administrator, Tomas who denied the allegation and stated that the caregivers are respectful to the residents. LPA interviewed 3 residents and all of them reported that they are receiving good care from the facility staff, they are being treated with respect and dignity, and their wishes and requests are being honored. LPA also interviewed 2 family members who were present during LPA's visit and both of them stated that staff is very polite, very nice, they provide good care to the residents and they give the residents whatever they want. Furthermore, LPA interviewed 2 facility staff and they have never witnessed any of their co-workers speaRead the full finding— CDSS inspection report, June 2, 2022 · control 14-AS-20220526141335