Illustration — no photo of this home on file yet

Janie's Home

Small home·Licensed for 6·Foster City, California

Licensed since 2010Licence #415600809
  • Care approvals on fileWheelchair · Hospice · BedriddenState licensing record · September 27, 2026
  • Estimated starting rate$6,000 a monthCovelight estimate · likely $4,950–$7,400
  • Home sizeLicensed for 6Small care home · a licensed care home (RCFE)
  • Room at the last state visit4 of 6 beds occupiedOctober 19, 2023 · not a current opening
  • Ways to payAsk the homeMedi-Cal ALW participation not on file
  • Last state visitFebruary 25, 2026CDSS inspection record

Janie's Home is a small care home in Foster City — a licensed residential care facility for the elderly (RCFE), the licence category behind “assisted living” and “board and care.” It is licensed for 6 residents since 2010. Dementia care is not on file.

Built from CDSS public records · September 27, 2026. Every fact below names its source and date.

Quick answers and the state record

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Janie's Home

Is Janie's Home licensed?

The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.

How many residents is Janie's Home licensed for?

6 residents — a small home, per CDSS records as of September 27, 2026.

Has Janie's Home been cited?

4 Type A and 1 Type B citations since 2010, per CDSS records as of September 27, 2026. Those records count 10 state visits over the same years.

Is Janie's Home still open?

This license was on the CDSS roster as of September 28, 2026.

What does Janie's Home cost?

$6,000 a month to start is a Covelight estimate, likely $4,950–$7,400. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”

Covelight’s estimate starts from the rates 11 small homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

Among 55 other homes of a similar licensed size across San Mateo County that publish a starting rate, the middle half runs $5,750 to $7,000 a month, and the middle figure is $6,500 (n = 55 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Janie's Home take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by M3Flyingc Inc., per CDSS records as of September 27, 2026.

Is there a hospital nearby?

San Mateo Medical Center is 3.1 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Janie's Home keep a resident on hospice?

Hospice care is approved on this license, covering up to 3 residents, per CDSS records as of September 27, 2026.

Janie's Home license and inspection record

  • Name on the license: “JANIE'S HOME”, per the CDSS roster as of May 25, 2025.
  • License #415600809. The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.
  • Licensed for 6 residents — a small home, per CDSS records as of September 27, 2026.
  • Licensed to M3Flyingc Inc., per CDSS records as of September 27, 2026.
  • First licensed in 2010, per CDSS records as of September 27, 2026.
  • 10 state inspection visits since 2010, per CDSS records as of September 27, 2026.
  • 4 Type A and 1 Type B citations on file since 2010, per CDSS records as of September 27, 2026. The same records count 10 state visits in that period.
  • 1 complaint and 3 substantiated allegations on file since 2010, per CDSS records as of September 27, 2026. One complaint can carry several allegations.
  • The most recent state visit on file is February 25, 2026, per CDSS records as of September 27, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Can they support the care needed?

California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.

  • Wheelchair / non-ambulatoryApproved by the state
  • Dementia / memory careNot on file · ask the home
  • Hospice careApproved · covers up to 3 residents
  • BedriddenApproved · covers up to 1 resident

State licensing record · September 27, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
AGE RANGE 60 AND OVER. FIVE MAY BE NON-AMBULATORY AND ONE BEDRIDDEN RESIDENT. LICENSE IS SUBJECT TO TERMS AND CONDITIONS OF THE HOSPICE WAIVER FOR THREE (3) RESIDENTS.

985 - RCFE / HOSPICE

CDSS record, verbatim · September 27, 2026

As needs change

  • Staying through hospice

    Hospice waiver on file · covers up to 3 — care may continue at the end of life

    Ask: “If hospice is needed, can care continue here until the end?”

    State licensing record · September 27, 2026

4 more questions to ask the home
  • Two-person transfers or a lift

    Not on file

    Ask: “If two people or a lift are needed to transfer, can the person stay?”

  • Someone awake overnight

    Not on file

    Ask: “Who is awake overnight, and how do residents ask for help?”

  • Medicines

    Not on file

    Ask: “Who manages the medicines, and what happens when a dose is missed?”

  • If memory loss develops

    Dementia-care designation not on file

    Ask: “If memory loss develops, what would change — and when would a move be needed?”

What it costs here

Covelight estimate

$6,000a month to start

Likely $4,950–$7,400

From 11 nearby homes that publish rates · this home’s rate is not on file

Likely monthly total

$6,000a month

Likely $4,950–$7,550

With a shared room and basic help.

An estimate for planning, not a quote. The price is made in the phone call.

See the full cost breakdownRoom, care and fees · how people pay · how this estimate works
Room
Daily care
Sharing the room

Memory care is not priced here: a dementia-care designation is not on file for this home. Ask the home.

  • Starting monthly rate$6,000likely $4,950–$7,400

    Covelight’s estimate starts from the rates 11 small homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,000one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $4,950–$7,550
$6,000
First monthWith a one-time move-in fee · likely $5,700–$10,550
$8,000
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
If the money runs out, what Medi-Cal covers
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

  • What is the full monthly cost for the room and care we need, and what does it include?
  • What would the next care level cost, and who decides when it changes?
  • What is billed separately, and is there a one-time fee or deposit at move-in?
  • Is any private-pay period required before another payment program can begin?
How this estimate worksWithin 25% for 7 in 10 homes in testing

Covelight’s estimate starts from the rates 11 small homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

11 homes like this within 3 miles publish starting rates mostly between $5,650–$8,400.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 11 nearby homes behind this estimate

Where it is

  • 197 Flying Cloud Isle, Foster City, CA 94404Address from the public record · September 27, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

The state record

California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.

Since 2023, the state has filed 10 documents for this home, and its records count 10 visits since 2010. The most recent is a facility evaluation report, dated February 25, 2026.

On file since
2023
State visits
10
Most recent visit
February 25, 2026
Occupied · October 19, 2023 visit
4 of 6 bedsa count on that day, not an opening

We hold 1 complaint report the state published for this home, dated October 19, 2023. 1 of the 1 carries the state's recorded outcome word: “Substantiated” (1). 1 includes the transcribed allegation the state investigated, word for word. Summary composed by computer from the 1 complaint report below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

Beside homes the same size

  • Type A citations4typical 0
  • Type B citations1typical 0
  • Substantiated allegations3typical 0
  • Total complaints1typical 0

“Typical” is the statewide median across the 6,808 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2010.

Year by year
YearVisitsDocumentsSubstantiated2026330202511020241102023351

The last 36 months — 10 of 10 documents

20263 state visits · 3 documents
Feb 25, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

On February 25, 2026, Licensing Program Analyst (LPA) Murial Han conducted an unannounced plan of correction visit to follow up on a civil penalty that was assessed. LPA met with administrator, Mitzi Murphy and LPA explained the purpose of today's visit. On February 5, 2026. LPA conducted an unannounced Plan of Correction visit to follow up on the citations that were issued during the annual visit on January 20, 2026. During the visit, LPA reviewed and validated the plan of correction that was submitted by the administrator and cleared 3 out of 5 citations and the following citations were not cleared: 87303(e)(2) Maintenance and Operation (hot water temperature), and 87465(h)(2) Incidental Medical and Dental Care Services (medication room unlocked). Due to the above citations that were not cleared, a civil penalty in the amount of $1300 was assessed from 1/30/2026 through 2/5/2026. During today’s visit, LPA observed the above citations are now cleared as the water temperature in the resident bathrooms was measured at 106-110 degree F and the medication room was locked and inaccessible to residents in care. Civil penalties will be stopped on 2/6/2026. During today's visit, LPA also followed-up on the current liability insurance as the facility was cited on 2/5/2026 for not having a current liability insurance. As a plan of correction, the facility provided a copy of current liability insurance on 2/18/2026, but the amount insured did not meet the requirement. The administrator called the insurance broker who provided explanation stating that the amount exceeded the requirement. The insurance broker will provide explanation to LPA in writing by the end of the day. No deficient is cited today. This report is reviewed and discussed with the administrator. A copy of the report is provided.the state’s words, verbatim · CDSS document, Feb 25, 2026
Feb 5, 2026Facility evaluation reportReport on file

Type of visit: POC

On February 5, 2026, Licensing Program Analyst (LPA) Murial Han and LPA Jaime Vado conducted an unannounced Plan of Correction visit to follow up on an annual inspection that was conducted on January 29, 2026. LPAs met with the administrator and explained the purpose of today's visit. During today's visit, LPAs observed the following deficiency is cleared: - 87309(a) Storage Space and Access - 87465(h)(5) Incidental Medical and Dental Care Services - 87563(a) Reappraisals During today's visit, LPAs observed the following deficiencies are not corrected - 87303(e)(2) Maintenance and Operation, LPAs observed the water temperature in the bathrooms were measured at 125-134 degrees F. - 87465(h)(2) Incidental Medical and Dental Care Services, LPAs observed the medication room was unlocked and accessible to residents in care. During the annual visit on January 29, 2026, LPA requested for a copy of the Liability Insurance and the administrator stated that it would be provided to LPA via email. However, as of 2/5/2026, the facility was not able to provide a copy of the current liability insurance. Due to the above observation and deficiency not being corrected, a civil penalty is being assessed in the amount of $100 a day from 1/30/2026 through 2/5/2026 and will continue to accrue until corrected. A total civil penalty of $1300 is being accessed today. Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in additional civil penalties. This report is reviewed and discussed with the administrator. A copy of this report and appeal rights were provided.the state’s words, verbatim · CDSS document, Feb 5, 2026

From the deficiency page — Deficiency type: Type B · Section cited: HSC 1569.605 · Plan of correction due date: Feb 16, 2026

1569.605 Liability insurance; coverage requirements... Based on interview, observation and record review, This requirement is not met as evidenced by the facility did not provide a copy of the current liability insurance which poses a potential risk to residents in care.the state’s words, verbatim · CDSS document, Feb 5, 2026

Plan of correction: The administrator/licensee will provide a copy of the current liability insurance to CCL by 2/16/2026.

Jan 29, 2026Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On January 29, 2026, Licensing Program Analyst (LPA) Murial Han conduct an unannounced annual inspection. LPA met with administrator and explained the purpose of today's visit. The administrator provided a tour of the facility and grounds. No accessible bodies of water or fire safety hazards observed. This is single story facility with 4 resident bedrooms, and administrator/staff room . The facility observed to clean, tidy and in good repair. Bedrooms were equipped with the required furniture for residents to use and extra linen was observed. Chemicals, and toxins were locked and inaccessible to residents in care. Sharps and one lighter were observed to be unlocked. Medications are stored in the medication room and it was observed to be opened at times and unlocked. Centrally stored medication records were reviewed and adequate. 2 days of perishables and 7 days of nonperishable foods were observed for the residents. Facility is equipped with smoke detectors and carbon monoxide detectors. Emergency/ Fire drill records reviewed. Fire extinguishes were last inspected on 1/30/2025. Hot water temperature through-out the facility was measured above 157 degrees F. A review of (4) resident files was conducted and noted on the LIC 858. A review of (2) staff files was conducted and noted on the LIC 859. The following document was requested to be submitted to CCL by 2/6/2026 - current Liability insurance $100 civil penalty is being assessed today for failure to correct related to hot water temperature. Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in additional civil penalties. This report is reviewed and discussed with the administrator. A copy of this report and the appeal rights were provided.the state’s words, verbatim · CDSS document, Jan 29, 2026
20251 state visit · 1 document
Jan 7, 2025Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On January 7, 2025, Licensing Program Analyst (LPA) Murial Han conduct an annual inspection. LPA met with assistant administrator and explained the purpose of today's visit. Assistant administrator provided a tour of the facility and grounds. No accessible bodies of water or fire safety hazards observed. This is single story facility with 4 resident bedrooms, administrator's room and two of them being shared. The facility observed to clean, tidy and in good repair. Bedrooms were equipped with the required furniture for residents to use. LPA observed 1 out of 2 bathrooms was equipped with grab bars, and nonskid mats. Facility temperature is comfortable. During the tour, LPA observed the Accessory Dwelling Unit (ADU) in the garage that was observed during the last annual inspection has been demolished and according to the assistant administrator, the facility has decided not to move forward with building the ADU even though a permit was obtained from the city. In addition, the asst. administrator stated that the city code/building department was notified yesterday, 1/6/2025 of such decision. Chemicals, toxins, sharps and medications are observed to be locked and inaccessible to residents in care. Centrally stored medication records were reviewed and adequate. 2 days of perishables and 7 days of nonperishable foods were observed for the residents. Facility is equipped with smoke detectors and carbon monoxide detectors. Emergency/ Fire drill records reviewed. Fire extinguishes were last inspected on 1/15/2024. Hot water temperature through-out the facility is measured at 139-156 degrees F. A review of (4) resident files was conducted and noted on the LIC 858. A review of (2) staff files was conducted and noted on the LIC 859. The following documents were requested to be submitted to CCL by 1/14/2025: - liability insurance; updated facility sketch $500 is being assessed today for repeat violations. Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in additional civil penalties. This report is reviewed and discussed with the asst. administrator. A copy of this report and the appeal rights were provided.the state’s words, verbatim · CDSS document, Jan 7, 2025
20241 state visit · 1 document
Jan 10, 2024Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On January 10, 2024 Licensing Program Analyst (LPA) Murial Han conduct an annual inspection. LPA met with assistant administrator and explained the purpose of today's visit. Assistant administrator provided a tour of the facility and grounds. No accessible bodies of water or fire safety hazards observed. This is single story facility with 5 resident bedrooms and one of them being shared room that is currently occupied by one resident. The facility observed to clean, tidy and in good repair. Bedrooms were equipped with the required furniture for residents to use. Bathrooms are equipped with grab bars, and nonskid mats. Facility temperature is comfortable. During the tour, LPA observed an Accessory Dwelling Unit (ADU) in the garage with a bed, table, TV and other furniture. This ADU is not part of the facility sketch on record. According to the assistant administrator it was build in 2019 without a proper permit. Chemicals, toxins, sharps and medications are observed to be unlocked and accessible to residents in care. Centrally stored medication was reviewed and observed 4 out of 4 residents did not have a centrally stored medication record. 2 days of perishables and 7 days of nonperishable foods were observed for the residents. Facility is equipped with smoke detectors and carbon monoxide detectors. Fire drill records reviewed. Hot water temperature through-out the facility is measured at 108- 115 degrees F. LPA reviewed 4 resident records and all of them contained admission agreement, medical assessment- LIC 602 (Physician Order), Resident Rights, Resident Identification information. However, 1 out of 4 resident's Appraisal Needs and Service Plan was incomplete, and 3 out of 4 resident's Appraisals were not signed and dated by the facility representative and the applicant or the responsible party. LPA reviewed 3 staff files and all of them contained personnel records, TB screening, First Aide/CPR, Criminal Record Statement, fingerprint cleared and associated to the facility and training records except for staff #1(S1) who did not have the initial training records. Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. This report is reviewed and discussed with the asst. administrator. A copy of this report and the appeal rights were provided.the state’s words, verbatim · CDSS document, Jan 10, 2024
20233 state visits · 5 documents
Nov 16, 2023Facility evaluation reportReport on file

Type of visit: POC

On November 16, 2023, Licensing Program Analyst (LPA) conducted an unannounced Plan of Correction (POC) visit to follow up on deficiencies cited on November 1, 2023 during a case management visit and complaint visit on October 19, 2023. Upon arrival, LPA was greeted by caregiver, Aldelyn Batara and administrator, Mitzi Murphy and LPA explained the purpose of the visit. The assistant administrator arrived shortly thereafter to assist with the visit. During today's visit, LPA toured the facility and review files. During the tour, LPA observed 5 residents (4 eating lunch in the dining room and 1 in the room) and 3 facility staff (administrator, assistant administrator and caregiver) and LPA did not observed any additional adults. LPA observed facility to be cleaned and tidy, there was no apparent noise from the construction, and required poster posted on the wall by the medication/office. In regards to the room in the garage, the assistant administrator stated that facility will pay for the inspection fee today and the room will not be used as a live-in space for staff as of 11/16/2023 until the inspection by City of Foster City. Based on documents provided, LPA reviewed 4 out of 4 personnel files to be adequate. The following deficiencies are cleared: 87412 Personnel Records..(a) The licensee shall ensure that personnel records are maintained on the licensee, administrator and each employee. Each personnel record shall contain the following information: 87405 Administrator - Qualifications and Duties..(d) The administrator shall have the qualifications..(2) Knowledge of and ability to conform to the applicable laws, rules and regulations... 87355 Criminal Record Clearance..(e) All individuals subject to a criminal record the Department 87305 Alterations to Existing Building or New Facilities... (a)Prior to construction or alterations, all facilities shall obtain a building permit. 87468.1 Personal Rights of Residents in All Facilities..(a) Residents in all residential care facilities shall have all of the following personal rights:..(2) To be accorded safe, healthful and comfortable accommodations.. 87303 Maintenance and Operation..a) The facility shall be clean, safe, sanitary and in good repair at all times 87468.1 Personal Rights of Residents in All Facilities..(a) Residents in all residential care facilities.. shall have all of the following personal rights:4) To be informed by the licensee of the provisions of law regarding complaints and of procedures for confidentially registering complaints,.. Report is reviewed with the assistant administrator; POC letter is generated and provided on this day. A copy of this report is provided.the state’s words, verbatim · CDSS document, Nov 16, 2023
Nov 3, 2023Facility evaluation reportReport on file

Type of visit: POC

On November 3, 2023, Licensing Program Analyst (LPA) conducted an unannounced visit to follow up with the plan of correction (POC) that was submitted by the administrator/Licensee, May Mitzi Murphy. LPA met with the administrator and explained the purpose of today's visit. On October 19, 2023 LPA conducted an unannounced visit to deliver the findings in reference to complaint # 14-AS-20230901133006 and observed the assistant administrator, staff #1 (S1) and staff #2 (S2) did not have their personnel files, and S1 was not associated with the facility and not fingerprinted cleared. During today's POC visit, LPA observed staff #3 (S3) was providing care to resident #1(R1) and administrator was not able to provide S3's personnel file to review as the administrator stated that this person/staff only today. Due to the above observation and deficiency not being corrected, a civil penalty is being assessed in the amount of $100 a day from 10/21/2023 through 11/2/2023 and will continue to accrue until corrected. A total civil penalty of $2,800 is being assessed. This report is reviewed and discussed with the assistant administrator. A copy of this report and appeal rights were provided.the state’s words, verbatim · CDSS document, Nov 3, 2023
Nov 3, 2023Facility evaluation reportReport on file

Type of visit: Case Management - Deficiencies

On November 3, 2023, Licensing Program Analyst (LPA) conducted an unannounced visit to follow up on the plan of correction (POC) that was submitted by the administrator/Licensee, Mitzi Murphy. LPA met with the administrator and explained the purpose of today's visit. During today's visit, LPA observed staff #1 (S1) was assisting the administrator with providing care to resident #1(R1), however, the administrator was not able to provide S1's personnel file and criminal background clearance record to LPA for review as the administrator stated that this staff only worked today and the facility is experiencing staffing shortage. Administrator asked S1 to leave the facility during visit. A civil penalty of $100 per day x 1 day = $100 is being assessed. A civil penalty of $250 is being assessed for repeat violation. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC809-D. Failure to correct the deficiencies may result in additional civil penalties. Report is reviewed with assistant administrator and a copy is provided with civil penalties and appeal rights.the state’s words, verbatim · CDSS document, Nov 3, 2023

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87355(e)(1) · Plan of correction due date: Nov 6, 2023

87355 Criminal Record Clearance..(e) All individuals subject to a criminal record review..(1) Obtain a California clearance or a criminal record exemption as required by the Department This requirement is not met as evidenced by LPA observed S1 to be not fingerprint cleared which poses an immediately health risk to residents in care.the state’s words, verbatim · CDSS document, Nov 3, 2023

Plan of correction: S1 was immediately sent home during LPAs visit. Licensee will ensure fingerprints and associations are up to date. A civil penalty of $100 is being assessed today.

Oct 19, 2023Complaint investigation reportSubstantiated

Allegation investigated: Facility is unkempt Facility did not post required information at the facility Alterations to existing building

On 10/19/2023, Licensing Program Analyst (LPA) Murial Han conducted an unannounced visit to deliver the investigation findings. LPA met with assistant administrator and explained the purpose of the visit. Regarding to allegation of facility is unkempt, the reporting party stated that facility was under construction and appeared to be cluttered, dusty, items in the main living room looked disorganized and there was plastic sheet hanging over one of the doors. As part of the investigation, LPA conducted a facility tour and interviewed assistant administrator. During the visit on September 6, 2023, as LPA entered the facility, LPA observed 2 construction workers on-site, and both of them were working around the kitchen area. One of them was working in the kitchen while the other one was painting behind an area next to the kitchen that was tapped off by a big piece of plastic from the ceiling to the floor. During the facility tour, LPA observed construction supplies on the kitchen floor area such as a paint buckle, a can of paint, paint supplies, tape, boxes of opened and opened wood, maintenance tools, plastic paper, etc. Substantiated In addition, LPA observed living room table was cluttered with kitchen appliances such as a Ninja blender, a toaster over, plates, a big bottle of supplement, etc. Furthermore, facility created an outdoor kitchen as the kitchen was temporarily out of service due to construction, and in the outdoor kitchen, LPA observed cooking spices were placed on the floor, cleaned and dirty bottles/containers were co-mingled, bottles on the floor with a lot of brown and white spots, kitchen utensils on the floor and white powder on the table. LPA interviewed assistant administrator who stated that facility started the renovation earlier this year and acknowledged that the facility was cluttered, and unkempt as a result from the renovation. After the investigation, this allegation is deemed to be substantiated. Regarding to facility did not post required information at the facility, the reporting party stated that facility failed to post Ombudsman poster. During the facility tour on 9/6/2023, LPA did not observed any required posters at the facility including but not limiting to the Ombudsman poster, the Licensing Complaint Poster, Residents Rights, etc. According to the assistant administrator, all the posters were removed from the wall due to the construction. After the investigation, this allegation is substantiated. Regarding to alterations to existing building, the reporting party reported that facility was under construction, there was increase in noise due to the construction and resident #1 (R1) moved out of the facility due to the noise level from the construction. As part of the investigation, LPA interviewed assistant administrator, resident, responsible parties, and contacted the local code enforcement. According to the assistant administrator, facility has obtained the proper building permit for the construction and building inspection is on-going as the work is still in progress. LPA interviewed resident #2 (R2) who stated that the administrator made a causal announcement one day in the dining room during dinner about the construction but they were not formally informed. In addition, R2 stated that the noise level from the construction was very loud in the beginning but has since improved as the construction is almost ending. Furthermore, R2 stated that R1 moved out of the facility because it was too noise. Based on the documents provided by the facility, facility has obtained a building permit for the renovation and LPA also contacted Foster City Code Enforcement and they confirmed that facility has obtained building permit for the renovation and inspections were conducted upon the completion of each section. However, LPA observed a room in the garage and it was not part of the facility sketch. According to the assistant administrator, the room was build a few years ago for the assistant administrator and the assistant administrator was unsure if the administrator/licensee went through the proper procedures to build the room LPA interviewed the administrator/licensee who acknowledged that the assistant administrator's room in the garage was not part of the facility sketch, it was build a few years ago and the facility did not get a permit to do that. LPA interviewed family members regarding to the construction and all of them reported that they were not formally notified of the construction, they either learned about it from their loved ones or they were told by facility staff during their visits. After the investigation, this allegation is substantiated as the facility obtained proper permits for the kitchen and the family room renovation, however, the facility failed to obtain a permit to build a room in the garage. In addition, the administrator failed to provide proper notification to residents, their responsible parties of the construction and CCL. Furthermore, residents were not kept comfortable as the facility was too noisy due to the construction. During today's visit, there are 2 facility staff (S1 and S2) and assistant administrator present. LPA requested for personnel files and assistant administrator reported that facility does not have personnel files for S1 and S2. In addition, S1 did not have a criminal record clearance and was not associated with the facility. According to the administrator and the assistant administrator, S1 has been working at the facility for couple of months now (since 9/1/2023) and the facility is in the process of obtaining the documents. This observation will be cited under LIC 809 and LIC809 D- case management. Based on interviews and record reviews during the investigation, the preponderance of evidence standard has been met. Therefore, this allegations were determined to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties. Report was discussed with Administrator, and Appeal Rights provided.the state’s words, verbatim · CDSS document, Oct 19, 2023 · control 14-AS-20230901133006

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87405(d)(2) · Plan of correction due date: Oct 20, 2023

87405 Administrator - Qualifications and Duties..(d) The administrator shall have the qualifications..(2) Knowledge of and ability to conform to the applicable laws, rules and regulations...This requirement is not met as evidenced by administrator build a room in the garage without going through the proper procedure(s), administrator failed to provide notification to residents, CCL, and responsible parties of the construction, and failed to ensure the facility is clean, safe, sanitary and in good repair at all times which poses an immediately health risk to residents in care.the state’s words, verbatim · CDSS document, Oct 19, 2023

Plan of correction: The administrator will reviewed all the regulations that are cited today and will provide a signed/dated statement of acknowledgement after the review. The administrator will submit a copy of the signed/dated acknowledgement to CCL by 10/20/2023.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87305(a) · Plan of correction due date: Oct 20, 2023

87305 Alterations to Existing Building or New Facilities... (a)Prior to construction or alterations, all facilities shall obtain a building permit. This requirement is not met as evidenced by facility build a room in the garage without a proper building permit which poses an immediate health risks to residents in care.the state’s words, verbatim · CDSS document, Oct 19, 2023

Plan of correction: During today's visit, administrator/licensee provided a copy of the permit, however, inspection is incomplete as the administrator has not paid the fee. Licensee/administrator shall submit a plan in writing to ensure compliance Licensee/administrator will provide a copy of the plan to CCL by 10/20/2023.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87468.1(a)(2) · Plan of correction due date: Oct 20, 2023

87468.1Personal Rights of Residents in All Facilities..(a) Residents in all residential care facilities shall have all of the following personal rights:..(2) To be accorded safe, healthful and comfortable accommodations.. This requirement is not met as evidenced by residents and responsible parties reported that the facility was very noise during the construction and resulted one resident moved out which poses an immediate health risks to residents in care.the state’s words, verbatim · CDSS document, Oct 19, 2023

Plan of correction: The administrator will develop a plan to ensure residents are safe, and comfortable at all times and will submit a copy of the plan to CCL by 10/20/2023.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87303(a) · Plan of correction due date: Oct 20, 2023

87303 Maintenance and Operation..a) The facility shall be clean, safe, sanitary and in good repair at all times. This requirement is not as evidenced by facility is under construction, facility appeared cluttered with construction supplies on the floor, kitchen supplies and spices on the floor, and kitchen appliances in the living room table. In addition, in the temporary kitchen, LPA cooking spices on the floor, cleaned and dirty bottles/containers were co-mingled on the floor, white unidentified powers on powder on the table, and kitchen utensils on the floor which poses an immediate health risk to resident in care.the state’s words, verbatim · CDSS document, Oct 19, 2023

Plan of correction: The administrator will develop a plan to ensure the facility is clean, safe, and sanitary and in good repair at all times. The administrator will provide a copy of the plan to CCL by 10/20/2023

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87468.1(a)(4) · Plan of correction due date: Oct 26, 2023

87468.1 Personal Rights of Residents in All Facilities..(a) Residents in all residential care facilities.. shall have all of the following personal rights:4) To be informed by the licensee of the provisions of law regarding complaints and of procedures for confidentially registering complaints,.. this requirement is not met as evidenced by facility removed all the required posters due to the construction which poses a potential health risks to residents in care.the state’s words, verbatim · CDSS document, Oct 19, 2023

Plan of correction: The administrator will ensure all the required posters are posted and will send a photo to CCL by 10/26/2023 to proof that all the required posters are posted.

Oct 19, 2023Facility evaluation reportReport on file

Type of visit: Case Management - Other

On October 19, 2023 Licensing Program Analysts (LPA) Murial Han conducted an unannounced visit to deliver the findings in reference to complaint # 14-AS-20230901133006 and during the visit, LPA made the following observation. LPA met with assistant administrator and explained the purpose of the visit. During today's visit, LPA requested to reviewed staff #1 (S1) and staff #2 (S2) and assistant administrator's personnel files. According to the assistant administrator and the administrator, both S1 and S2 have been working at the facility since September 1, 2023 and the facility does have their files as the facility is in the process of getting their files together. In addition, S1 is not associated with the facility and not fingerprint cleared. This violation results in a civil penalty of $100 per day x 5 day = $500 Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC809-D. Failure to correct the deficiencies may result in additional civil penalties. Report is reviewed with assistant administrator and a copy is provided with civil penalties and appeal rights.the state’s words, verbatim · CDSS document, Oct 19, 2023

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87412(a) · Plan of correction due date: Oct 20, 2023

87412Personnel Records..(a) The licensee shall ensure that personnel records are maintained on the licensee, administrator and each employee. Each personnel record shall contain the following information: This requirement is not met as evidenced by facility did not have S1 and S3's personnel files which poses an immediate health risks to resident in care.the state’s words, verbatim · CDSS document, Oct 19, 2023

Plan of correction: The administrator/licensee will develop a plan to ensure compliance and in the plan, it shall indicate the date that the files will be completed by S1 and S2. The administrator will provide a copy of the signed and dated plan to CCL by 10/20/2023.

From the deficiency page — Deficiency type: Type A · Section cited: CCR87355(e)(1) · Plan of correction due date: Oct 20, 2023

87355 Criminal Record Clearance..(e) All individuals subject to a criminal record review..(1) Obtain a California clearance or a criminal record exemption as required by the Department This requirement is not met as evidenced by LPA observed S1 to be not fingerprint cleared which poses an immediately health risk to residents in care.the state’s words, verbatim · CDSS document, Oct 19, 2023

Plan of correction: S1 was immediately sent home during LPAs visit. Licensee will ensure fingerprints and associations are up to date. A civil penalty of $500 is being assessed today.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87405(d)(2) · Plan of correction due date: Oct 20, 2023

87405 Administrator - Qualifications and Duties..(d) The administrator shall have the qualifications..(2) Knowledge of and ability to conform to the applicable laws, rules and regulations...This requirement is not met as evidenced by The administrator failed to ensure facility staff personnel files are adequate and staff is fingerprint cleared and associated prior to employment which poses an immediate health risks to resident in care.the state’s words, verbatim · CDSS document, Oct 19, 2023

Plan of correction: The administrator will reviewed all the regulations that are cited today and will provide a signed/dated statement of acknowledgement after the review. The administrator will submit a copy of the signed/dated acknowledgement to CCL by 10/20/2023.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents and the questions below stand in their place.

Life here

Rooms, meals, the rhythm of a day, faith and language, pets and house rules — as the home describes them. Tap any detail for its source and date; nothing here is graded.

The home has not described daily life anywhere we have reviewed yet — that is the case for most small homes, and it says nothing about the home. These questions fill in the picture; keep the ones that matter to you.

Before you call

Ask every home the same questions — the state’s record does not answer these. Keep the ones that matter and they travel with your saved homes.

  1. What is included in the monthly rate, and what costs extra?
  2. Who is awake overnight, and how do residents ask for help?
  3. Which rooms does the non-ambulatory approval cover, and what transfer support is provided?
  4. What could change whether someone can stay here?
  5. Can we see a bedroom and share a meal during a visit?

Other homes nearby

The nearest licensed homes in San Mateo County, closest first. Every listed home appears on the same terms.

Explore San Mateo County