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    • 6Step 6: The first months, and your rights

    Start with a question

    • Who pays for a care home?
    • Does Medi-Cal pay for a care home?
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    • Care management
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The ResidenceLicense #405801720 · Covelight Care
Covelight CareThe ResidenceLicense #405801720 · 3220 Calle Malva, San Luis Obispo, CA · (805) 596-0812Record printed from covelightcare.com — data as of the dates shown on each item.
Home/California/San Luis Obispo County/San Luis Obispo/The Residence
Map · 3220 Calle Malva

© Protomaps © OpenStreetMap

Estimated starting rate$5,950/mo

Covelight estimate · likely $4,900–$7,350 · See costs

Check availability

Request a tour

More days
  • AskThe cost, or your own question
  • (805) 596-0812

    From the state licensing record · October 26, 2026

Free for families. A home gets your number only if you say yes.

R

Call The Residence

San Luis Obispo · Licensed for 6

(805) 596-0812

From the state licensing record · October 26, 2026

or

Let us do the legwork

  • We ask about availability, price and the care you describe.
  • If it’s a fit, you choose whether they call you. Either way, you get every answer.
Check availabilityFree

Small home · Licensed for 6 · San Luis Obispo

The Residence

3220 Calle Malva, San Luis Obispo, CA 93401 · Licensed since 2011

  • Overview
  • Care
  • Costs
  • Daily life
  • Location
  • State record

The Residence

Overview

Estimated starting rate

$5,950 a month

Covelight estimate · likely $4,900–$7,350 See costs

No openings reported

  • Approved by the state: Wheelchair · HospiceState licensing record · October 26, 2026
  • Licensed for 6: a small care homeThe state license record

Ask this home

Check availability

Request a tour

More days
  • AskThe cost, or your own question

Free for families. A home gets your number only if you say yes.

Care and support

  • Wheelchairup to 6 residents
  • Hospiceup to 2 residents

Not on file: dementia and bedridden approvals.

Approved by the state · State licensing record · October 26, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
6 NON-AMBULATORY. HOSPICE WAIVER FOR 2.

935 - ELDERLY

CDSS record, verbatim · October 26, 2026

As needs change

  • Staying through hospice

    Hospice waiver on file · covers up to 2 — care may continue at the end of life

    State licensing record · October 26, 2026

We’ll ask for you. Not on file for The Residence: two-person transfers or a lift, who is awake overnight, help with medicines and care if memory loss develops. When we check availability, we ask about these too.

Check availability

What it costs here

Covelight estimate

$5,950a month to start

Likely $4,900–$7,350

From 16 nearby homes that publish rates · this home’s rate is not on file

Monthly cost breakdownWith a shared room and basic help · room, care and fees$5,950likely a month
Room
Daily care
Sharing the room

Memory care is not priced here: a dementia-care designation is not on file for this home. Ask the home.

  • Starting monthly rate$5,950likely $4,900–$7,350

    Covelight’s estimate starts from the rates 16 small homes and similar homes within 15 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (44 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,500one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,500 (133 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $4,900–$7,500
$5,950
First monthWith a one-time move-in fee · likely $5,700–$10,600
$8,450
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated October 1, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
If the money runs out, what Medi-Cal covers
Rates at nearby homes16 nearby homes publish starting rates of $4,300 to $10,000

$4,300$10,000

EstimateLikely rangeA nearby home’s published starting rate

16 homes like this within 15 miles publish starting rates mostly between $4,650–$7,500.

  • Welcome Home Residential Care for the ElderlySan Luis Obispo · 0.7 mi · Small home
    $4,500Listed on Seniorly · assisted living one bedroom · seen September 9, 2026
  • Chateau RoseSan Luis Obispo · 1.7 mi · Small home
    $7,500Listed on Seniorly · assisted living one bedroom · seen September 9, 2026
  • Vista Rosita Elder CareSan Luis Obispo · 2.0 mi · Small home
    $7,500Listed on Seniorly · assisted living one bedroom · seen September 9, 2026
  • Vista Rosa Elder CareSan Luis Obispo · 2.0 mi · Mid-size home
    $7,500Listed on Seniorly · assisted living one bedroom · seen September 9, 2026
  • Cuesta Rosa Senior ResidenceSan Luis Obispo · 2.6 mi · Mid-size home
    $10,000Listed on its own website · private room · seen October 5, 2026
  • Foothills Residential Care for the ElderlySan Luis Obispo · 2.7 mi · Small home
    $5,800Listed on Seniorly · assisted living one bedroom · seen September 9, 2026
  • Edna Rose ResidenceSan Luis Obispo · 4.6 mi · Small home
    $7,500Listed on Seniorly · assisted living one bedroom · seen September 9, 2026
  • M & L South Bay Maxi CareLos Osos · 10 mi · Small home
    $5,500Listed on Seniorly · assisted living one bedroom · seen September 9, 2026
  • Heritage ResidenceGrover Beach · 10 mi · Small home
    $4,300Listed on Seniorly · assisted living one bedroom · seen September 9, 2026
  • Southbay Maxi CareLos Osos · 10 mi · Small home
    $5,500Listed on Seniorly · assisted living one bedroom · seen September 9, 2026
  • Alder HouseArroyo Grande · 11 mi · Mid-size home
    $4,800Listed on Seniorly · assisted living one bedroom · seen September 9, 2026
  • Sachele Senior Guest Home IIILos Osos · 11 mi · Small home
    $5,200Listed on Seniorly · assisted living one bedroom · seen September 9, 2026
  • Casa Rosa Elder CareArroyo Grande · 14 mi · Mid-size home
    $7,750Listed on Seniorly · assisted living one bedroom · seen September 9, 2026
  • Cypress Garden Home CareArroyo Grande · 14 mi · Small home
    $7,000Listed on Seniorly · assisted living one bedroom · seen September 9, 2026
  • Garden View InnAtascadero · 15 mi · Mid-size home
    $4,950Listed on its own website · shared room · seen October 5, 2026
  • Park Place Assisted LivingAtascadero · 15 mi · Mid-size home
    $5,000Listed on Seniorly · assisted living one bedroom · seen September 9, 2026
How this estimate worksWithin 25% for 7 in 10 homes in testing

Covelight’s estimate starts from the rates 16 small homes and similar homes within 15 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time move-in fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

Ask for the price

An estimate for planning, not a quote. A home sets the price after hearing about the care needed.

Daily life

Daily life here is not on file yet. Most small homes haven’t published it, and that says nothing about the home.

The best way to see it is a visit.

Request a tour

Where it is

3220 Calle Malva, San Luis Obispo, CA 93401Address from the public record · October 26, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

  1. 1French Hospital Medical CenterHospital · General acute care, on the state’s list1.7 mi

Straight-line distances; check the drive or the walk. Hospital: the nearest general acute care hospital on the state’s list (CDPH, September 16, 2026).

Open directions ↗

The state record

California inspects every licensed home and publishes what it found. A citation does not make a home unsafe, and an empty file does not make a home good.

CDSS public record, read October 26, 2026 · License #405801720 · See the state’s own record ↗

The last 36 months — 4 of 7 documents

Complaint outcomes in these 36 months, in the state’s words: 1 “Unsubstantiated”.

20261 state visit · 1 document

Feb 13, 2026Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

At 12:30pm, on February 13th, 2026, Licensing Program Analyst (LPA) Haner-Tomasko arrived at the facility unannounced to conduct the annual facility inspection. LPA met with Licensee Meynard Marcos, announced who he was and the reason for the visit. Licensee and LPA conducted a full tour of the facility. This facility is a single story residential home with four resident bedrooms (two are dual occupancy), two full bathrooms (one is on-suite and one is for public use), and there is a half staff bathroom off the living room. The living room has setting and a TV for residents. There is a kitchen, dining area and office space. Access to the laundry area/garage is through a locked door for resident safety. LPA noted that the backyard and the front yard both have seating and shade for residents and visitors. During today's visit LPA observed the backyard fence was being replaced as scheduled maintenance at the facility and was completed by the end of the visit. LPA noted fresh fruit and snacks in the kitchen for residents to enjoy freely. The facility has wired smoke detectors in each room that are all working and a carbon monoxide detector is in the hallway and functioning normally. LPA observed a fire extinguisher near the kitchen that was purchased on 3/10/2025 and in the green compression range. LPA tested facility hot water at 119.3*(f), within regulation temperatures 105*-120* (f). LPA observed at least 2-days of perishable and at least 7-days of nonperishable foods. LPA noted that the facility has no obstructions in hallways, doorways or exits. Medications, and staff/resident records are locked in a cabinet in the office area. LPA conducted a sample medication audit and reviewed the facilities Centrally Stored Medication Records. LPA conducted a staff and resident file review. LPA and Licensee conducted a review of the annual care tool modules. There were no deficiencies cited at this time. Exit interview conducted, report signed, and report provided to the Licensee.the state’s words, verbatim · CDSS document, Feb 13, 2026

The state marks this report as 12 pages; the online copy we transcribed has 2. You can request the full file from the county licensing office.

20251 state visit · 2 documents

Mar 27, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff inappropriately touched a resident in care.

At 12:12 p.m. on 3/27/25 Licensing Program Analyst (LPA) Rankin conducted a subsequent complaint visit to the facility above to issue final findings. LPA met with Back-up Administrator Desingee Desiree Verry and explained the purpose of the visit. During the investigation, LPA Jeffries conducted an initial visit on 12/24/24 from 7:47am to 10:15am. LPA Jeffries conducted staff and client interviews and requested relevant documentation. On 1/16/25 from 10:00am to 10:30am, LPA Rankin conducted a collateral visit and interviewed Resident 1 (R1). Continued on 9099-C Unsubstantiated On the allegation: Staff inappropriately touched a resident in care. At this time, based on all interviews conducted by both LPAs, there is no evidence to support that a resident was inappropriately touched. All interviews with staff and administrator stated they have never witnessed Staff 1 (S1) being inappropriate with any resident and residents interviewed stated they feel safe and have not had issues with any staff. S1 was interviewed, where they recounted a situation that occurred approximately one or two weeks prior to the 12/24/24 visit. S1 stated during toileting, R1 was attempting to stand and started to lean forward, and S1 believe R1 would fall. S1 stated they reached out to support R1 and stop them from falling, and they inadvertently touched R1’s breast with one hand. S1 stated there was no malicious intention, and they were trying to protect R1 from falling and sustaining injury. S1 stated R1 had no comment during this interaction or afterward. S1 denied ever inappropriately touching a resident. Interview with R1 done by LPA Rankin resulted in R1 stating “Oh I like (S1)…(they) are very nice.” There was no concern or hesitation during the conversation. R1 even stated they believed the facility was holding their room for them, so they could return. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. Exit interview conducted, copy of report given.the state’s words, verbatim · CDSS document, Mar 27, 2025 · control 29-AS-20241220150220
Mar 27, 2025Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Rankin arrived at 9:08 am to conduct a 1-year annual visit to the facility above. LPA met with Administrator Designee Desiree Verry and explained the purpose of the visit. A tour of the inside and outside of the facility was conducted. The following was inspected and noted during the annual visit: Infection Control: The facility has a current Infection Control Plan. The bathrooms have toilet paper, paper towels, and hand soap. The facility has EPA approved disinfectant spray and cleaners. The facility has a 30-day supply of PPE. Physical Plant & Environment Safety: The fire extinguisher was last purchased on March 10, 2025. The facility has 4 resident bedrooms, 2 bathrooms currently occupying 4 residents. The facility has smoke and carbon monoxide detectors that were tested and working at the time of the visit. The lighting and lamps are sufficient for the use of the facility and for resident comfort. Toilet, hand washing and bathing facilities are operational and secured grab bars are present. The showers have non-skid mats. The main pathways are clear of any obstructions. Resident room with cognitive resident has some items in the exit pathway, facility is working with resident to fine suitable containers and will move to a safe location. Facility is well lit inside and outside for safety. Disinfectant and cleaning solutions are inaccessible to residents in care and stored/locked in the garage. The facility has sufficient space inside and outside for activities and visiting. The facility has a fenced backyard for client use with plenty of shade. The facility has telephone and internet service for resident use. Continued 809-C Operational Requirements: The facility has a current plan of operation on file with the department. The Facility is operating in compliance with the granted fire clearance. The facility has current liability insurance and expires on July 11, 2025. The facility is approved for a capacity of 6. The fire clearance is granted for 6 non-Ambulatory. Hospice is approved for 2. Staffing and Training Records: The facility currently employs 3 full time staff, 1 part time staff and 2 administrators. Staff records are kept confidential. Files reviewed had current 1st Aid/CPR, Personnel Records/Application, Health screening with TB results, Criminal Record statements. Administrator file was reviewed and Administrator Certificate expires April 10, 2025. Staff have annual training completed for various subjects/topics and hours for 2024. Resident Records & Incident Reports: The facility keeps separate files on each resident confidential. Facility does submit incident reports to the department when required. LPA reviewed 4 resident files for signed Admission Agreements, Personal Rights, Safeguard for property and valuables, LIC. 602A Physicians report, Pre-appraisals, Appraisals Needs and Services Plan, Emergency and ID forms, all forms were legible, and records are kept confidential. Food Service: The facility handles and prepares food safely. The facility has 2-day perishables and 7 day non-perishables to meet the food service requirement. All food is covered, stored, and marked appropriately. Cleaning solutions and equipment are stored separately from food supplies. Incidental Medical Services: Facility provides transportation or assist in providing transportation to medical and dental appointments when needed. The facility uses the Medication Administration Record (MAR) along with the Centrally Stored Medication and Destruct Records (CSMDR). LPA reviewed a sampling of residents’ medications, no labels were altered, no medications were expired, and all medications were kept in their original containers. Disaster Preparedness: The current emergency disaster forms were posted. The facility last conducted a quarterly disaster drill March of 2025. Emergency exits and telephone numbers were posted. Residents with Special Health Needs: The facility does accept dementia residents in care. The facility has 2 self-latching gates on side of the home. The facility does have 1 resident currently on hospice. The facility does not have delayed egress, locked doors or gates. Exit door alarms are working. Exit interview conducted and copy of report, was printed for Administrator.the state’s words, verbatim · CDSS document, Mar 27, 2025

The state marks this report as 8 pages; the online copy we transcribed has 3. You can request the full file from the county licensing office.

20241 state visit · 1 document

Mar 11, 2024Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA Miller) arrived at 10:39 am to conduct a 1 year annual visit to the facility above. LPA met with Administrator Meynard Marcos and explained the purpose of the visit.A tour of the inside and outside of the facility was conducted. The following was inspected and noted during the annual visit: Infection Control: The facility has a current Infection Control Plan. The facility has a sign in and out binder for visitors at entry with hand sanitizer. The bathrooms have toilet paper, paper towels, hand soap, and hand washing signs. The facility has EPA approved disinfectant spray and cleaners. The facility has a 30 day supply of PPE. Quarantined or isolated individuals will have meals and medication delivered to rooms. Staff are trained on infection control and the use of Personal Protective Equipment (PPE). Physical Plant & Environment Safety: The fire extinguisher was last charged and inspected on March 8, 2024 and a second extinguisher was purchased on February 17, 2024. All trash cans and wastebaskets have tight fitting covers. The facility has 4 resident bedrooms, 2 bathrooms currently occupying 4 residents. LPA was authorized to enter and inspect facility. The facility has smoke and carbon monoxide detectors that were tested. The lighting and lamps are sufficient for the use of the facility and for resident comfort. Toilet, hand washing and bathing facilities are operational and secured grab bars are present. The showers have non-skid mats. The pathways are clear of any obstructions. Facility is well lit inside and outside for safety. Disinfectant and cleaning solutions are inaccessible to residents in care and stored in the garage. The facility has sufficient space inside and outside for activities and visiting. The facility has a fenced backyard for client use with plenty of shade. The facility has telephone and internet service for resident use. Continued 809-C Operational Requirements: The facility has a current plan of operation on file with the department. The Facility is operating in compliance with the granted fire clearance. The facility has current liability insurance and expires on July 11, 2024. The facility is approved for a capacity of 6. The fire clearance is granted for 6 non-Ambulatory. Hospice is approved for 2. Staffing: The facility currently employs 3 full time staff, 5 part time staff and 2 administrators. Staff records are kept confidential. Files reviewed had current 1st Aid/CPR, Personnel Records/Application, Health screening with TB results, Criminal Record statements. Administrator file was reviewed for and . Administrator Certificate expires April 10, 2025. Personnel Records & Training: The facility keeps confidential files for each staff member. Staff have annual training completed for various subjects/topics and hours for 2023. Resident Records & Incident Reports: The facility keeps separate files on each resident confidentially. Facility does submit incident reports to the department when required. LPA reviewed 4 resident files for signed Admission Agreements, Personal Rights, Safeguard for property and valuables, LIC. 602A Physicians report, Pre-appraisals, Appraisals Needs and Services Plan, Emergency and ID forms, all forms were legible and records are kept confidential. Food Service: The facility handles and prepares food safely. The facility has 2 day perishables and 7 day non-perishables to meet the food service requirement. The freezer is kept at 0 degrees and the refrigeration is kept at 40 degrees or lower. All food is covered, stored, and marked appropriately. Cleaning solutions and equipment are stored separately from food supplies. Continued 809-C Incidental Medical Services: Facility provides transportation or assist in providing transportation to medical and dental appointments when needed. The facility uses the Medication Administration Record (MAR) along with the Centrally Stored Medication and Destruct Records (CSMDR). LPA reviewed residents medications, no labels were altered, no medications were expired and all medications were kept in their original containers. Disaster Preparedness: The current emergency disaster forms were posted. The facility last conducted a quarterly disaster drill April 13, 2023. Emergency exits and telephone numbers were posted. A set of keys is available for staff on all shifts to access full facility in an emergency. Residents with Special Health Needs: The facility does accept dementia residents in care. The facility has 2 self latching gates on side of the home. The facility does not currently have hospice residents in care. The facility currently has residents receiving Home Health services. The facility does not have delayed egress, locked doors or gates. Exit door alarms are working. Exit interview conducted and copy of report, citation, and appeal rights were issued and printed for Administrator.the state’s words, verbatim · CDSS document, Mar 11, 2024
Earlier years2021 to 2023 · 3 documents

20231 state visit · 1 document

Feb 16, 2023Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

On 2/16/23 at 11:30 am, Licensing Program Analyst (LPA) Chavez conducted an unannounced on-site annual infection control visit to the facility above. LPA met with Administrator Michelle Marcos and explained the purpose of the visit. Administrator had a personal errand and states she will return shortly. At 12:16 pm, administrator was unable to return and LPA met with Desiree Verry, Administrator. LPA toured the facility with Staff #1 (S1) and observed the following: The facility is missing signage at the front door regarding the visitor policy. Licensee will post the policy, take a photo, and send to LPA by 2/17/23. LPA was screened upon entry. The facility has hand sanitizer in key locations throughout the facility. Resident bathrooms’ (2) are stocked with soap and paper towels. Between 11:55 am and 11:58 am, the water temperatures in resident bathrooms were tested and recorded at 131.3F degrees (front bathroom) and 130.3F degrees (bathroom in back bedroom). Water temperatures are not in compliance of the regulatory 105F to 120F degrees. Deficiency cited. The facility has signage for COVID infection control measures including cough etiquette and handwashing reminders. A fire extinguisher is located next the entrance to the garage from the house and is fully charged and purchased on 6/05/22. External gates (2) leading to/from the backyard are not self-closing. Licensee will adjust the gates to ensure they auto-close, send videos of the gates self-closing, and send to LPA by 2/23/23. Sprinkler heads are leaking and running over the walkway outside. Leaves and dirt add to the safety of the surface. Licensee will fix the leak, take a photo, and send to LPA by 2/23/23. At 12:37 pm, LPA conducted the Infection Control mitigation module with administrator Michelle Marcos. Exit interview conducted, deficiency cited and the report and appeal rights given to the administrator.the state’s words, verbatim · CDSS document, Feb 16, 2023

20221 state visit · 1 document

Mar 1, 2022Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

On 3/01/22 at 4:45 pm, Licensing Program Analyst (LPA) Chavez conducted an unannounced on-site annual infection control visit to the facility above. LPA met with Licensee/Administrator Meynard Marcos and explained the purpose of the visit. LPA toured the facility with licensee and observed the following: The facility has signage at the front door regarding the visitor policy. When licensee arrived, LPA was screened. The facility has hand sanitizer in key locations throughout the facility. Kitchen and resident bathrooms’ (2) sinks are stocked with soap, and bathrooms have paper towels. The facility has signage for COVID infection control measures including cough etiquette and handwashing reminders. A fire extinguisher is located next the entrance to the garage from the house and is fully charged and purchased on 6/05/2021. At 5:01 pm, LPA conducted the Infection Control mitigation module with the licensee. No deficiencies cited. Exit interview conducted and report emailed to the administrator.the state’s words, verbatim · CDSS document, Mar 1, 2022

20211 state visit · 1 document

Jul 22, 2021Complaint investigation reportSubstantiated

Allegation investigated: Staff is not properly transferring residents while in care

Licensing Program Analyst (LPA) De Leon conducted a subsequent Complaint visit to the facility above to deliver final findings in the complaint allegations. LPA met with Administrator/Licensee Meynard Marcos and explained the purpose of the visit. During the investigation, LPA conducted interviews with staff on 12/30/2019 at 11:00 AM LPA interviewed Staff, Resident and witness. LPA reviewed records on 12/30/2019 at 2:20 PM, copy machine was not working and Administrator emailed copies requested to LPA on 12/31/2019. LPA reviewed records again on 07/22/2021 at 9:00am. Continued 9099C Substantiated On the allegation: Staff is not properly transferring residents while in care. LPA interviewed Staff (S1, S2), Resident (R1), and witness (W1) and reviewed records. R1 and W1 interviews revealed that Staff 3 (S3) was not preforming transfers to the resident’s satisfaction. Records requested for training of transfers and hospice care were not provided to LPA to show S3 had any training specific to transfers. S2, R1 and W1 interviews revealed that S3 was not trying to be rough but had a language barrier in understating what the residents where saying and what they wanted or needed. Based on the evidence the allegation is deemed Substantiated at this time. Exit interview conducted, Deficiency cited, copy of report and appeal rights emailed to Administrator. On the allegation: Staff is not taking universal precautions as needed. LPA interviewed staff 1 and 2 (S1, S2), Resident 1 (R1) and Witness 1 (W1) none of these interviews revealed the staff were not following universal precautions. LPA De Leon observed the facility to have hand washing soaps, paper towels, gloves, wipes and disinfectant. S1 and S2 stated staff are trained to change gloves after each resident and wash hands frequently. Based on the lack of evidence this allegation is deemed Unsubstantiated at this time. On the allegation: Staff mishandles resident while in care. LPA interviewed S1, S2, R1 and W1 which revealed the staff was not mishandling the resident. R1 stated Staff 3 (S3) did not communicate to well with the residents and when he would do transfers it felt rough. R1 had feared falling. R1 was not scared of S3. R1 did not feel S3 was intentionally trying to be rough or that S3 was trying to hurt R1. R1 preferred S2 at the facility and wanted to be taken care of by S2. W1 did not feel S3 was trying to be rough with the resident and W1 revealed that it was a communication and training issue with S3’s transfers and safety. This evidence was addressed in this complaint in the first allegation. S1 and S2 interviews did not reveal any mishandling of residents in care. Based on the lack of evidence in the allegation is deemed Unsubstantiated at this time. Exit interview conducted, no deficiency cited, copy of report emailed to Administrator.the state’s words, verbatim · CDSS document, Jul 22, 2021 · control 29-AS-20191219144305

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87707(a)(2)(A)(1-6) · Plan of correction due date: Jul 29, 2021

...activities of daily living, ...Communication skills (resident/staff relations);...End of life issues, including hospice. This requirement was not met as evidenced by: Based on interviews and record review the licensee did not comply staff did not have proper training or communication when transferring resident which poses a potential safety risk to residents in care.the state’s words, verbatim · CDSS document, Jul 22, 2021

Plan of correction: Administrator will have all staff trained in Dementia residents, transfers, communication and hospice care. Administrator will provide hands on training with staff to determine if training on communication, transfers and hospice care was understood by all staff and provide documentation to CCL.

4 of 6 beds were occupied at the March 27, 2025 state visit — a count on that day, not an opening.

License holder

Marcos Management Group, Inc., licensed since 2011.

The state’s totals for this licenseSince 2011, as the state’s facility page counts them
State visits on file
6
Total complaints
1
Substantiated allegations
0
Type A citations
0
Type B citations
0

These are the state’s own totals for this license since 2011, per CDSS records. The state counts them apart from the documents above, and they can differ from what those documents show; the documents say what each visit found. One complaint can contain several allegations.

Compare with homes the same size
This homeTypical
Type A citations00
Type B citations00
Substantiated allegations00
Total complaints10

“Typical” is the statewide median for licensed homes this size. It does not adjust for years licensed, and older licenses have had more visits and reports. The median is across the 6,916 licensed small board-and-care homes (6 or fewer beds) in the state record. The figures compared are the state’s totals, not the documents.

What the state’s words mean
Routine visita visit the state records as “Required” — a scheduled visit, not one made in answer to a complaintSubstantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents stand in their place.

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Frequently asked questions

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about The Residence

Is The Residence licensed?

The state lists this license as “Licensed,” per CDSS records as of October 26, 2026.

How many residents is The Residence licensed for?

6 residents — a small home, per CDSS records as of October 26, 2026.

Has The Residence been cited?

0 Type A and 0 Type B citations since 2011, per CDSS records as of October 26, 2026. Those records count 6 state visits over the same years.

Is The Residence still open?

This license was on the CDSS roster as of November 11, 2026.

What does The Residence cost?

$5,950 a month to start is a Covelight estimate, likely $4,900–$7,350. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”

Covelight’s estimate starts from the rates 16 small homes and similar homes within 15 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

Among 7 other homes of a similar licensed size in San Luis Obispo that publish a starting rate, the middle half runs $6,225 to $7,500 a month, and the middle figure is $7,500 (n = 7 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date between September and October 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does The Residence take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated October 1, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Marcos Management Group, Inc., per CDSS records as of October 26, 2026.

Is there a hospital nearby?

French Hospital Medical Center is 1.7 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can The Residence keep a resident on hospice?

Hospice care is approved on this license, covering up to 2 residents, per CDSS records as of October 26, 2026.

The Residence license and inspection record

  • Name on the license: “RESIDENCE, THE”, per the CDSS roster as of May 25, 2025.
  • License #405801720. The state lists this license as “Licensed,” per CDSS records as of October 26, 2026.
  • Licensed for 6 residents — a small home, per CDSS records as of October 26, 2026.
  • Licensed to Marcos Management Group, Inc., per CDSS records as of October 26, 2026.
  • First licensed in 2011, per CDSS records as of October 26, 2026.
  • 6 state inspection visits since 2011, per CDSS records as of October 26, 2026.
  • 0 Type A and 0 Type B citations on file since 2011, per CDSS records as of October 26, 2026. The same records count 6 state visits in that period.
  • 1 complaint and 0 substantiated allegations on file since 2011, per CDSS records as of October 26, 2026. One complaint can carry several allegations.
  • The most recent state visit on file is February 13, 2026, per CDSS records as of October 26, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Nearby

Other homes nearby

Licensed homes near this one in San Luis Obispo County, most information on file first. Every listed home appears on the same terms.

  • Map

    San Luis Obispo · 0.7 mi

    Welcome Home Residential Care for the Elderly

    Small home · licensed for 6

    Starting rate

    $4,500 a month to start

    Listed by the home on Seniorly · September 9, 2026

    On the state record

    • Wheelchair: on the state record
    • Hospice: on the state record
    • Bedridden: on the state record
  • Map

    San Luis Obispo · 1.3 mi

    Bob & Corky's Care Home III

    Small home · licensed for 6

    Estimated starting rate

    $6,300 a month to start

    Covelight estimate · likely $5,150–$7,750

    On the state record

    • Wheelchair: on the state record
    • Hospice: on the state record
    • Bedridden: on the state record
  • Map

    San Luis Obispo · 1.4 mi

    Bob & Corky's Care Home IV

    Small home · licensed for 6

    Estimated starting rate

    $6,400 a month to start

    Covelight estimate · likely $5,250–$7,900

    On the state record

    • Wheelchair: on the state record
    • Dementia: on the state record
    • Hospice: on the state record
    • Bedridden: on the state record
  • Map

    San Luis Obispo · 1.4 mi

    Bob & Corky's Care Home

    Small home · licensed for 6

    Estimated starting rate

    $6,200 a month to start

    Covelight estimate · likely $5,100–$7,650

    On the state record

    • Wheelchair: on the state record
    • Hospice: on the state record
    • Bedridden: on the state record
  • Map

    San Luis Obispo · under 0.1 mi

    The Park Grove

    Small home · licensed for 6

    Estimated starting rate

    $6,400 a month to start

    Covelight estimate · likely $5,250–$7,900

    On the state record

    • Wheelchair: on the state record
    • Dementia: on the state record
    • Hospice: on the state record
    • Bedridden: on the state record
  • Map

    San Luis Obispo · 0.1 mi

    The Residence IV

    Small home · licensed for 6

    Estimated starting rate

    $6,150 a month to start

    Covelight estimate · likely $5,050–$7,600

    On the state record

    • Wheelchair: on the state record
    • Hospice: on the state record

Street maps © Protomaps · © OpenStreetMap

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San Luis Obispo · Licensed for 6

(805) 596-0812

From the state licensing record · October 26, 2026

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