Living Grace Assisted Living And Memory Care

Allegation investigated: Staff is handling residents in a rough manner

Unannounced complaint visit made out to this facility on 05/29/2026 by Licensing Program Analyst (LPA) Charlie Yang. This LPA was met by the facility designated Administrator, Farial Shokoor, who was briefly interviewed at this time. Current census was 67 residents. The purpose of this visit was to deliver the findings from this complaint investigation to this facility, and it's representative, at this time. Based on interviews that were conducted during the course of this investigation, it was learned that staff person, S1, has been observed by facility staff to be aggressive and handled residents in a rough manner while attempting to provide adequate care and supervision. It was learned that on several occasions, S1 was observed to grab and pull residents by their wrists in S1's attempts to redirect them to the restroom or to their designated rooms. It was learned that on other occasions, S1 was observed to forcefully grab residents by their wrists and clothing while pulling them upthe state’s words, verbatim · CDSS document, May 29, 2026 · control 27-AS-20260417110448

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility is not financially solvent

On 04/27/2026, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to conduct a complaint visit. LPA Pascua met with Facility Designated Administrator (FDA), Farial Shokoor and explained the purpose of the visit. The purpose of the visit was to deliver complaint findings for the allegation above. Current census was 69. A brief interview with FDA Shokoor was conducted. It was alleged that the facility is not financially solvent. Based on information gathered during this investigation, it was learned that the September sample month Profit and Loss statement shows a net loss. The licensee did not provide documents to identify or support the actual revenues generated. The mortgage document and bank statement support that rent was paid, and it appears the licensee had control over the facility during the sample month reviewed. Substantiatedthe state’s words, verbatim · CDSS document, Apr 27, 2026 · control 27-AS-20251016124621

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff do not follow infection control protocols. Staff did not report a facility outbreak as required. Emergency gate is locked

On 2/10/2026, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to deliver complaint findings. LPA Pascua met with Facility Designated Administrator (FDA), Farial Shokoor and explained the purpose of the visit. Current census was 68. A brief interview with FDA Shokoor was conducted. Allegation: Staff do not follow infection control protocols It was alleged that staff do not follow infection control protocols. During the course of the investigation, the department conducted interviews, observations, and reviewed facility records. Based on the information gathered was determined that on December 30, 2025, facility staff identified two residents with red, itchy rashes. On January 8, 2026, an additional six residents residing in the same area of the facility were identified with similar symptoms. On January 8, 2026, the facility physician evaluated the affected residents and identified the condition as suspected scabies, issuing prescription treatment ordethe state’s words, verbatim · CDSS document, Feb 10, 2026 · control 27-AS-20260109150634

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility staff are not following admission agreement

On 11/17/2025, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to conduct a complaint visit. LPA met with Facility Designated Administrator (FDA), Farial Shokoor and explained the purpose of the visit. The purpose of this visit was to inform the facility and its representative that a complaint has been filed against it at this time. Current census was 63. A brief interview with FDA Shokoor was conducted. It was alleged that the facility staff do not follow the facility admission agreement. During the course of this investigation, LPA conducted interviews and reviewed facility records. Based on interviews conducted, it was denied that the facility staff are not following the admissions agreement regarding transportation services. It was stated by facility staff that all resident's are welcome to obtain transportation services through the facility. In addition, the facility staff responsible for driving the residents state that they are able to transpothe state’s words, verbatim · CDSS document, Nov 17, 2025 · control 27-AS-20251114134240

Allegation investigated: Staff is smoking marijuana inside the facility. Staff does not provide a safe environment for residents

On 08/22/2025, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to conduct a complaint visit. LPA was greeted by Facility Designated Administrator (FDA), Farial Shookor and explained the purpose of the visit. The purpose of this visit was to inform the facility and its representative that a complaint has been filed it against it at this time. Current census was 60. A brief interview with FDA Shookor. Allegation: Staff is smoking marijuana inside the facility It was alleged that facility staff is smoking marijuana inside the facility. During the course of this investigation, LPA conducted interviews and observations. Based on interviews conducted with facility staff and residents, it was denied that they have ever smoked marijuana inside the facility or have seen any other facility staff smoking inside the facility. In addition, all staff and residents state that they do not smell marijuana inside the facility. It was also stated by facility staff that this community ithe state’s words, verbatim · CDSS document, Aug 22, 2025 · control 27-AS-20250819094431

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff do not safeguard confidential resident information

On 07/08/2025, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to deliver complaint findings. LPA met with Facility Designated Administrator (FDA), Farial Shokoor and explained the purpose of this visit. The purpose of this visit was to deliver complaint findings. Current census was 63. A brief interview with FDA Shokoor was conducted. During the course of this visit, LPA reviewed facility records and conducted interviews. It was alleged that staff do not safeguard condifidential resident information. Based on interviews conducted with facility staff it was denied that the facility does not safeguard resident information and state that they understand the rules and regulations to ensure that resident information remains private. In addition, LPA reviewed facility communication logs through an electronic system which are not accessed to outside parties of the facility. Based on the information gathered, there is not sufficient evidence to prove that tthe state’s words, verbatim · CDSS document, Jul 8, 2025 · control 27-AS-20250513114757

Allegation investigated: Facility staff do not answer call buttons on a timely manner Facility staff left resident soiled for a long period of time Resident rooms are not clean and sanitary Facility staff did not wash resident's laundry

On 07/08/2025, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to deliver complaint findings. LPA met with Facility Designated Administrator (FDA), Farial Shokoor and explained the purpose of this visit. The purpose of this visit was to deliver complaint findings. Current census was 63. A brief interview with FDA Shokoor was conducted. During the course of this visit, LPA reviewed facility records, observations and conducted interviews. Allegation: Facility staff do not answer call buttons on a timely manner. It was alleged that the facility staff are not answering resident calls for assistance timely. During the course of this investigation, LPA conducted staff and resident interviews and reviewed facility documentation. An interview with 5 staff members were conducted. 5 out 5 staff members deny not answering resident call lights in a timely manner. 5 out 5 staff members state that the staff do a good job helping each other out and will assist a rethe state’s words, verbatim · CDSS document, Jul 8, 2025 · control 27-AS-20250610090810

Allegation investigated: Staff does not ensure to follow doctor's prescription orders. Staff do not ensure outside patio is clean and free of debris.

On 07/08/2025, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to deliver complaint findings. LPA met with Facility Designated Administrator (FDA), Farial Shokoor and explained the purpose of this visit. The purpose of this visit was to deliver complaint findings. Current census was 63. A brief interview with FDA Shokoor was conducted. During the course of this visit, LPA reviewed facility records, observations and conducted interviews. Allegation: Staff does not ensure to follow doctor's prescription orders It was alleged that staff does not ensure to follow doctor's prescription orders. During the course of this LPA reviewed facility records and conducted interviews. Based on interviews conducted, it was determined that Resident 1 (R1) has a prescription for a laxative to be administered every Monday, Wednesday, and Friday morning at a dosage of 17 mg for constipation. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 8, 2025 · control 27-AS-20250515142650

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.