Cherokee Retirement Home Inc

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Illegal eviction

On 7-15-2025 at 11:05am, Licensing Program Analyst (LPA) Michael Bilger arrived unannounced to deliver findings for the allegation noted above. LPA met with Licensee/Administrator (S1) Jagtar Singh and explained the purpose of the visit. During this investigation LPA conducted interview with S1 and reviewed admission agreement for resident1 (R1). Additionally, LPA conducted a facility observation as part of this investigation. Allegation: Illegal eviction. Based on interview and observation, it was revealed that a section of a ceiling in the living room area of the facility became damaged resulting in dust particles and other debris in the room. Interview revealed there were two residents living at the facility at the time including R1 who were sent to the hospital by licensee after the damage occurred for safety reasons. {Cont. on 9099C) Substantiatedthe state’s words, verbatim · CDSS document, Jul 15, 2025 · control 27-AS-20250521091347

Allegation investigated: Facility staff are not following regulatory procedures for increasing rates based on level of care changes

On 6-20-2025 at 1:35pm, Licensing Program Analyst (LPA) Michael Bilger arrived unannounced to deliver findings for the allegation noted above. LPA met with Licensee Jagtar Singh and explained the purpose of the visit. Allegation: Facility staff are not following regulatory procedures for increasing rates based on level of care changes. During this investigation, LPA conducted interviews with three residents in care, two staff members, and two additional witnesses. LPA also reviewed admissions agreement, and a level of increase notice for resident1 (R1). Based on interviews and record reviews it was determined that on 4-21-2025, Licensee furnished to R1’s responsible person via email a notice reflecting a new rate of $4,000.00 starting “ASAP” to meet R1’s care requirements. A review of R1’s admissions agreement states a basic service rate of $1344.00 and a “rate change” clause which states in part: “Written notice must be provided to the resident and the resident's representative, if anthe state’s words, verbatim · CDSS document, Jun 20, 2025 · control 27-AS-20250401093031

Allegation investigated: Illegal Eviction

On 4/2/25 at 10:26am, Licensing Program Analysts (LPAs) Michael Bilger and Noel Wolf Petersen met with Licensee Jagtar Singh to deliver and discuss findings for the allegation noted above. LPA explained the purpose of the visit. During this investigation, LPA conducted interviews with two staff members, four residents in care, and two additional witnesses. LPA also reviewed facility’s admission agreement as part of this investigation. Based on interviews conducted it was determined that Licensee verbally expressed to various residents in care the need to vacate facility due to a planned major renovation project. Admission agreement reviewed indicates reasons to evict which are linear to regulation Section 87224(a)(1-5) Eviction Procedures. Reasons for eviction do not include renovation projects. Additionally, it was determined that Licensee did not provide a formal written notice of eviction to accompany verbal statement. As result, the preponderance of evidence standard is met, and ththe state’s words, verbatim · CDSS document, Apr 2, 2025 · control 27-AS-20250312161929

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility is in disrepair Administrator is not present

On 12-11-24 at 10:15am, Licensing Program Analyst (LPA) Michael Bilger arrived unannounced to deliver and discuss the complaint allegations noted above. LPA met with Administrator Jagtar Singh and explained the purpose of the visit. During this investigation, LPA conducted interviews with three clients in care and two staff members. LPA also conducted facility observations on 11-7-24 and 12-11-24. LPA also reviewed facility file documentation including current staff schedule. Allegation: Facility is in disrepair. LPA conducted interviews and observations as noted above. Based on interviews and observation, it was determined that various items necessary for general operation of the facility are functioning properly including but not limited to: Heating and air units, kitchen items, smoke detectors, and faucet units. Additionally, it was revealed that facility, though aging, has made past necessary repairs and continues on-going assessments for any future repairs as necessary. {Cont. onthe state’s words, verbatim · CDSS document, Dec 11, 2024 · control 27-AS-20241106095508

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff did not keep the facility free from mold

On 9-10-24 at 10:27am, Licensing Program Analyst (LPA) Michael Bilger arrived unannounced to open and investigate the complaint allegation noted above. LPA met with lead caregiver Cecilia Nunez and explained the purpose of the visit. Administrator Jagtar Singh was made aware of LPA visit and purpose via phone and gave permission for lead caregiver to sign in his absence. During this investigation, LPA conducted facility tour including resident bedrooms, bathrooms, common areas, kitchen and outside of facility. LPA also conducted interviews with two staff members and one resident in care. Additionally, LPA reviewed resources related to mold. Interviews and observations revealed no current musky or other odors commonly associated with mold. Observations did not reveal substances appearing to fit description of mold including any wet, slimy, or greenish substances or spots. As a result, there is not a preponderance of evidence to conclude this facility currently contains mold. As a resultthe state’s words, verbatim · CDSS document, Sep 10, 2024 · control 27-AS-20240909175501

Allegation investigated: Staff did not prevent resident from eloping Licensee did not provide responsible party with a refund

On 8-16-24 at 10:27am, Licensing Program Analyst (LPA) Michael Bilger arrived unannounced to open and investigate the complaint allegations noted above. LPA met with Cecilia Nunez (S1) and explained the purpose of the visit. LPA spoke with Administrator Jagtar Singh via phone and explained the purpose of the visit. During this investigation, LPA conducted interviews with Administrator, staff1 (S1) and additional witness. LPA also reviewed facility file documentation including resident appraisal, physician's report, and admission agreement for resident1 (R1). Allegation: Staff did not prevent resident from eloping. LPA conducted interviews and record reviews as noted above. Based on interviews and record reviews, it was determined that R1 admitted to facility on 8-7-24 after admission agreement signed on same day. R1 arrived via non-emergency transport and entered the facility. Shortly thereafter, R1 exited facility but remained on grounds and seated self outside near facility entrance.the state’s words, verbatim · CDSS document, Aug 16, 2024 · control 27-AS-20240814161949

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.