Courtyard At Rio Las Palmas, The is a residential care home for the elderly (RCFE) in Stockton, San Joaquin County, California — state license #392700640, licensed for 80 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 26 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated April 3, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 29 times and filed 26 documents. The most recent is a complaint investigation report, dated April 3, 2026.
The state's published file for this home includes 10 documents with transcribed findings, dated July 7, 2021 to October 21, 2025. 10 of the 10 carry the state's recorded outcome word: “Substantiated” (1), “Unfounded” (3), “Unsubstantiated” (6). 10 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 10 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 3, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 3, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 11, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 7, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 21, 2025Unfounded
Allegation investigated: Staff not providing authorize representative with resident’s medical file.
LPA Johnson made an unannounced visit to deliver findings for the allegation listed. LPA met with Resident Care Coordinator. Based on records reviewed the facility provided the responsible party (RP) with the requested information on 8/25/2025. The facility's legal counsel sent a letter to the RP and confirmed in the letter to the family dated 9/4/2025 that the facility had met the request to have the completed records copied and available. The RP confirmed receipt the same day 8/25/2025. The department has investigated the complaint allegation and determined that the complaint was UNFOUNDED, A finding of UNFOUNDED means that the allegation is false, could not have happened, and/or is without a reasonable basis. Nothe state’s words, verbatim · CDSS document, Oct 21, 2025 · control 27-AS-20250821110444
Sep 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 12, 2025Substantiated
Allegation investigated: Staff are charging resident for a higher level of care than what is received Facility staff do not ensure annual health assessments are conducted for residents in care Facility staff falsified residents records
The findings have been amended based on new information. Licensing Program Analyst (LPA) Albert Johnson arrived at facility unannounced to open a complaint investigation into the above listed allegations. Allegation: Staff are charging resident for a higher level of care than what is received. Based on records reviewed and interviews conducted the facility is not following their approved plan of operation. The facility's plan of operation submitted to the department has been amended to include a new level of care description and fees. The facility has implemented this new level of care descriptions and fees without submitting to the licensing agency for approval prior to implementation. Substantiatedthe state’s words, verbatim · CDSS document, Aug 12, 2025 · control 27-AS-20250616092736
Jan 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 17, 2024Unsubstantiated
Allegation investigated: Facility staff are not dispensing medication as prescribed.
On 6/17/2024, LPA Johnson made an unannounced visit to deliver findings for the allegation listed. LPA met with Admininstrator. Allegation: Facility staff are not dispensing medication as prescribed. Based on records reviewed, visual inspection of the controlled medication and interviews with the staff, The department was able to confirmed that the facility has an established check and balance for medications . The facility also provides random inspections of the medication carts and medication logs. There has been no record or report of any medication missing or medication not being dispensed as prescribed. LPA was able to review and inspect the carts and logs. As a result the department was unable to identify that the facility is not dispensing medication as prescribed. The allegation is unsubstantiated. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 17, 2024 · control 27-AS-20240429123705
Jun 3, 2024Unsubstantiated
Allegation investigated: Facility staff are not assisting resident with bathing
On this 6/3/2024, LPA Johnson delivered findings for the above allegation. Based on records review, interviews with staff, residents in care, and RP. It was determined by the department that facility records indicate that residents did get their scheduled showers. Resident (R1) has refused showers in the past and confirmed that a staff that is no longer working at the facility would encourage R1 to wait until the next shift or the next day on some occasions to take a shower. R1 stated that she believes this is because that staff did not want to assist in helping to take a shower. Staff interviewed state that residents in the care get showers twice a week or as necessary. Residents interviewed state they did get showers twice a week or as necessary. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 3, 2024 · control 27-AS-20240424143520
May 23, 2024Unsubstantiated
Allegation investigated: Facility staff speaks inappropriately to residents in care Facility staff forces residents to take medications. Facility staff left residents in soiled clothing. Staff are not according privacy to residents in care
On ,5/23/2024 LPA Johnson arrived unannounced to deliver findings. LPA was met by Administrator. Allegation: Staff speak inappropriately to residents in care. It was alleged that staff speak inappropriately to residents in care. During the course of this investigation, the LPA conducted 5 staff and 5 resident interviews. 5 staff interviews were conducted. 5 out of 5 staff members denied that they speak inappropriately to the residents in care. 5 out of 5 staff members stated that they have not heard any other staff members speak inappropriately to residents in care. Continued Unsubstantiatedthe state’s words, verbatim · CDSS document, May 23, 2024 · control 27-AS-20240412131625
Apr 11, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 2, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 28, 2024Unsubstantiated
Allegation investigated: Facility staff did not follow the needs and services plan.
On 04/02/2024, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to conduct a complaint visit. LPA Pascua met with Facility Designated Administrator (FDA), Lizeth Guerrero and explained the purpose of the visit. The purpose of this visit was to deliver complaint findings for the allegations above. Current census was 60. A brief interview with FDA Guerrero was conducted. It was alleged that the facility staff did not follow the needs and services plan. During the course of this investigation, LPA conducted interviews and reviewed facility records. Based on interviews conducted it was learned that R1 and their responsible party moved into this facility in September 2023. Throughout the months, it was found that R1 needed a higher level of care due to their ambulatory status, frequent hospitalization, and increased services need for their health and safety. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 28, 2024 · control 27-AS-20240227125752
Jan 31, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 11, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 29, 2023Unsubstantiated
Allegation investigated: Licensee does not ensure facility is free from roaches. Licensee does not ensure facility is in good repair.
Licensing Program Analyst (LPA) Albert Johnson arrived to deliver findings for the above allegations. LPA met with Executive Director Lizeth Guerrero and explained the purpose of the visit. Allegation: Licensee does not ensure facility is free from roaches. Based on records reviewed, interviews with residents, staff and a tour of the kitchen including the dining room; the facility has not had any identified pest or rodent activity. This information was confirmed by ECOLAB customer service invoice reports for the months of October and November of 2023. The facility has a continued service agreement with ECOLAB to provide pest and rodent control. No visual or signs of activity of pest were observed by investigating LPA. Continued Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 29, 2023 · control 27-AS-20231009140814
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Is Courtyard At Rio Las Palmas, The licensed?
Yes — Courtyard At Rio Las Palmas, The is a licensed residential care home for the elderly (RCFE) in Stockton (San Joaquin County): California license #392700640, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 80 residents. State records list 26 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated April 3, 2026, appears in the inspection record on this page.
Can Courtyard At Rio Las Palmas, The care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Courtyard At Rio Las Palmas, The with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 80 AMBULATORY OF WHICH 80 MAY BE NON-AMBULATORY. HOSPICE WAIVER FOR 10.NEW MANAGEMENT COMPANY WELLQUESTCA 2 LLC EFFECTIVE 11/14/25.
How much does Courtyard At Rio Las Palmas, The cost?
California's public licensing record does not include Courtyard At Rio Las Palmas, The's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Joaquin County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Courtyard At Rio Las Palmas, The accept Medi-Cal or the Assisted Living Waiver?
Courtyard At Rio Las Palmas, The is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
57 of 80 beds occupied (71%) when the state visited on October 21, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Courtyard At Rio Las Palmas, The?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 29 state visits and 26 dated documents since 2021 for Courtyard At Rio Las Palmas, The; 10 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 21, 2025, records an allegation the state marked “Unfounded”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 29 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(209) 957-4711Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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