Psalm Residential Care Home

On 08/21/2025, Licensing Program Analyst (LPA) Yi Sam Jian conducted an unnannounced 10-day complaint visit. LPA met with administrator, Anna Villanuva-Aoay, LPA explained the purpose of the visit. Regarding the allegation that facility staff do not ensure food served is of good quality, the reporting party claimed that staff have been serving expired and spoiled food to residents. During the visit, LPA inspected the kitchen and food storage areas, observing all food to be properly stored, labeled, and within expiration dates, with no expired or spoiled items present. A review of 30-day menus showed meals were balanced, and interviews with staff confirmed regular food deliveries, proper discarding of expired items. Resident interviews indicated that none reported receiving spoiled or expired food, and 4 out of 5 residents expressed satisfaction with the meals provided. Base on interviews, and observations during the course of investigation, this allegation is unsubstantiated. AlthoughRead the full finding— CDSS inspection report, August 21, 2025 · control 14-AS-20250820091316

On 07/29/2025, Licensed Program Analyst (LPA) Yi Sam Jian arrived at the facility to deliver conclusionary finding for this complaint received by the Department. LPA was greeted by administrator, Anna Villanuva-Aoay, and explained the purpose of the visit. During the visit, LPA conducted interviews with staffs and client. Regarding the allegation that Facility staff are not preventing physical altercations between residents. The Department has investigated the above allegation. Based upon interivews with staff and residents, there is contradicting information received.The resident involved in the incident confirmed during the interview that staff intervened during the physical altercation, and that the residents involved have since been separated and are no longer roommates. The allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unRead the full finding— CDSS inspection report, July 29, 2025 · control 14-AS-20250606160420

On 07/24/2025, Licensed Program Analyst (LPA) Yi Sam Jian and Dominic Tobola arrived at the facility to deliver conclusionary finding for this complaint received by the Department. LPA was greeted by administrator, Anna Villanuva-Aoay, and explained the purpose of the visit. Regarding the allegation that licensee is not ensuring there is one working shower for every ten persons. The Department has investigated the above allegation. Based on observations and interviews, the facility has three bathrooms with showering capacity, but only two are functional, serving 16 residents and three staff members. Based upon interivews with staff and residents, there is contradicting information received.The allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Report is reviewed with administrator and a copy is provided. UnsubstantRead the full finding— CDSS inspection report, July 24, 2025 · control 14-AS-20250611094444

On August 11, 2023, Licensing Program Analysts (LPAs) Komal Charitra and John Calandra conducted an unannounced 10-day complaint visit. LPAs met with Caregiver, Jay Tacras and Licensee/Administrator, William Encarnacion joined shortly thereafter. Regarding the allegation facility allowed excluded individual into the facility, according to the reporting party, an excluded individual is coming inside the facility. During the investigation, LPA interviewed the Licensee, facility staff and residents. According to the Licensee, it was acknowledged that he is aware that an excluded individual is coming to the facility everyday, multiple times a day and has contact with the residents in care, however does not contact the excluded individuals' responsible party. In addition, according to the Licensee, he indicated that he instructed his staff that if the excluded individual comes to the facility, to either call the police or ask the excluded individual to leave. According to 4/5 residents inteRead the full finding— CDSS inspection report, August 11, 2023 · control 14-AS-20230807114635

On 06/20/23, Licensing Program Analyst (LPA) Grace Donato and Komal Charitra met with administrator, William Encarnacion to deliver the findings for the above allegation. It was reported that residents are not able to receive their monthly personal needs and incidental money (PNI). Based on the interview with the administrator, the residents have access and are provided their PNI money when they ask for it. Any amount provided to the residents are logged in on a sheet of paper and signed by the resident. The logs were reviewed and stated the amount given to residents. Out of the 6 residents that were interviewed, everyone stated that they do get their PNI money when they ask for it. Whenever the residents request the administrator to buy items like cigarette cartons or medicines, the administrator provides the items requested to be bought. UnsubstantiatedRead the full finding— CDSS inspection report, June 20, 2023 · control 14-AS-20230420142536

On May 16, 2023, Licensing Program Analysts (LPAs) Komal Charitra and Jaime Vado conducted an unannounced complaint visit with Investigator Victoria McIntosh to deliver findings for the above allegations. LPAs and Investigator met with Licensee/Administrator, William Encarnacion and explained the purpose of the visit. Regarding the allegation residents overdosed on drugs, according to the reporting party, it was reported that two residents, Resident 1 (R1) and Resident 2 (R2) overdosed on Fentanyl. During the investigation, the Department conducted interviews, collected documents, reviewed R1 and R2’s medical records, and conducted a facility sweep. Based on interviewed conducted, the Licensee, a staff member (S1), and two other residents, stated that R1 and R2 use drugs (fentanyl, methamphetamine, and marijuana) at the facility, amongst other residents. In addition, during a facility sweep conducted by the Department, drug paraphernalia was observed in the resident’s rooms, such as piRead the full finding— CDSS inspection report, May 16, 2023 · control 14-AS-20230106144444

On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in delivering the findings on the above allegation. LPA met with licensee/administrator William Encarnacion and exlpained the purpose of today's visit. During the course of the investigation it was discovered through medical diagnosis, and interviews conducted, that R1 did suffer facial fracture due to trauma to the face. Through interviews conducted with the resident, and medical records reviewed, it was determined that R1 was hit in the face with a closed fist by another resident R2. This allegation is substantiated. Based on LPA interviews and items letters received, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, are being cited on the attached LIC9099D. Report is reviewed with the licensee William Encarnacion. SubstantiatedRead the full finding— CDSS inspection report, December 19, 2022 · control 14-AS-20211014120141