Ivy Park At Cathedral Hill is a residential care home for the elderly (RCFE) in San Francisco, San Francisco County, California — state license #385600429, licensed for 210 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 40 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated May 13, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 50 times and filed 40 documents. The most recent is a facility evaluation report, dated May 13, 2026.
The state's published file for this home includes 15 documents with transcribed findings, dated April 12, 2022 to July 1, 2025. 15 of the 15 carry the state's recorded outcome word: “Substantiated” (9), “Unsubstantiated” (6). 15 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 15 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 26, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 25, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 18, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 29, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 1, 2025Unsubstantiated
Allegation investigated: Licensee is not ensuring that resident has hot water while in care
On 7/1/2025, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by Executive Director, Fili Igafo. LPA toured the facility, interviewed facility staff, outside parties and made observations during the course of the investigation. Complaint alleges licensee is not ensuring that resident has hot water while in care. Upon tour of multiple resident bedrooms across several residential floors; LPA and staff tested water temperature dispensed from bathroom showers and found water temperature to be within approrpriate range. In addition, statement from reporting party provided contradicting information towards the allegation. Due to a lack of corroborating evidence the allegation is found to be unsubstantiated. Nothe state’s words, verbatim · CDSS document, Jul 1, 2025 · control 14-AS-20250602135433
Mar 26, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 27, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 7, 2024Unsubstantiated
Allegation investigated: Facility staff are locking residents in their bedrooms Facility staff are not conducting planned activities with residents
On 11/7/2024, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by Administrator, Fili Igafo. LPA toured the facility, interviewed staff, gathered facility records and made observations during the course of the investigation. Complaint alleges facility staff are locking residents in their bedrooms. Based upon tours of the facility memory care unit and observations, LPA found that all resident door handles have been modified and requires a key to open from the outside of the bedroom. Complaint further alleges that residents are not able to exit due to diagnoses of dementia. Residents however are able to freely leave the bedroom as all bedroom doorknobs do not have a locking mechanism or any devices preventing residents exiting from inside the bedroom (photos taken). LPA attempted to contact Local San Francisco Fire Inspector for additional details on fire safety requirements but was unable to conductthe state’s words, verbatim · CDSS document, Nov 7, 2024 · control 14-AS-20240814165101
Nov 7, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 28, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 9, 2024Substantiated
Allegation investigated: Staff did not provide adequate supervision resulting in resident falling. Staff did not respond to resident's call button in a timely manner.
On August 9, 2024, Licensing Program Analysts(LPAs) John Calandra and Dominic Tobola, arrived at the facility at 9:20 AM to deliver findings for a complaint opened on March 12, 2024. LPAs Calandra and Tobola, were greeted by Tam Nguyen, Maintenance Director and explained the puprose of the visit. Fili Igafo, Executive Director arrived later during the visit. Regarding the allegation, that staff did not provide adequate supervision resulting in resident falling, the department interviewed multiple staff. Through these interviews, it was found that staff had knowledge of other staff who were preoccupied with other activities during working hours and not attending to resident’s needs. Furthermore, the LPAs learned that the there is a lapse in communication amongst staff resulting in staff, not being able to provide adequate care and supervision to persons in care. Therefore, the preponderance of evidence standard has been met and this allegation is SUBSTANTIATED. Substantiatedthe state’s words, verbatim · CDSS document, Aug 9, 2024 · control 14-AS-20240305161257
May 14, 2024Substantiated
Allegation investigated: Staff did not ensure emergency services were contacted in a timely manner
On May 14, 2024, Licensing Program Analyst(LPA) John Calandra arrived at the facility at 9:00 AM to conduct an unnanounced Complaint Investigation. The purpose of the visit was to open a complaint received on May 9, 2024 and deliver conclusionary findings. LPA Calandra was greeted by Executive Director, Fili Igafo, and explained the purpose of the visit. LPA Calandra gathered relevant information to the above allegation, interviewed staff and collected documents. Regarding the allegation of a violation of resident’s personal right to medical services, it was found that there was at least one time that staff did not contact emergency personnel in a timely manner. Residents have medical and dental needs, and the Licensee shall provide assistance in meeting those necessary medical and dental needs. Staff have failed to do this based on information gathered. Substantiatedthe state’s words, verbatim · CDSS document, May 14, 2024 · control 14-AS-20240509102757
May 14, 2024Unsubstantiated
Allegation investigated: Staff did not ensure they have records for new residents Facility has a pest infestation
On May 14, 2024, Licensing Program Analyst (LPA) John Calandra conducted a conclusionary complaint investigation at the facility and met with Fili Igafo, Executive Director. The purpose of the visit was to deliver conclusionary findings to the initial complaint investigation on January 4, 2024. LPA gathered information relevant to the above complaint allegation and conducted interviews with staff and residents. In regard to the allegation that the facility has a pest infestation, it was determined that while the facility had pests in the past, they had not had a pest infestation and have retained pest control services. Based on this information, the finding of this allegation is determined to be unsubstantiated. Regarding the allegation that staff did not ensure they have records for new residents, the LPA reviewed records and interviewed staff. It was determined that the facility did in fact have records for new residents. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 14, 2024 · control 14-AS-20231226123813
May 14, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 15, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 4, 2024Unsubstantiated
Allegation investigated: -Staff did not ensure they have records for new residents -Facility has a pest infestation -Staff did not keep residents personal information confidential
This report was Amended due to new information being found through the course of the investigation. Report was reviewed with Fili Igafo, Executive Director and a copy of the report left at the facility. On January 4, 2024, Licensing Program Analyst(LPA), John Calandra and Licensing Program Manager(LPM), Cara Smith arrived at the facility at 9:30 am to open a complaint with four allegations. LPA Calandra and LPM Smith met with Ella Frick, Executive Director and asked for the following documents: -Roster with apartment numbers and move-in dates. -Resident files -Pest Control Inspection Reports LPA Calandra and LPM Smith took a tour of the facility's common spaces including dining rooms and a cafe on the first, second, and fourth floors which were observed to be clean and orderly. LPA and LPM reviewed four resident records. Assessments were up to date. Newly admitted residents records were also observed to be complete. LPA and LPM collected resident documents and pest control inspection rthe state’s words, verbatim · CDSS document, Jan 4, 2024 · control 14-AS-20231226123813
Dec 15, 2023Substantiated
Allegation investigated: -Staff did not administer resident's medication as prescribed -Staff do not answer resident's call button in a timely manner
On December 15, 2023, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced complaint visit to deliver the findings for the above allegations. LPA met with Executive Director, Ella Frick and explained the purpose of the visit. Regarding the allegation, staff did not administer resident's medication as prescribed, according to the reporting party, Resident 1 (R1) should be receiving 200mgs of a prescribed medication daily. In addition, reporting party indicated that the prescribed medication comes in 100mg tablets so R1 should be receiving two tablets a day in the morning, the facility’s instructions were to provide one tablet a day. During the visit, LPA interviewed staff, observed R1's medications, reviewed R1's physician's orders and MAR. Based on documentation reviewed, LPA observed a discrepancy between the physician's order, the MAR system being used by the facility, and the prescription bottle that was given by the pharmacy. According to the physician's order anthe state’s words, verbatim · CDSS document, Dec 15, 2023 · control 14-AS-20231128101756
Sep 23, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Ivy Park At Cathedral Hill licensed?
Yes — Ivy Park At Cathedral Hill is a licensed residential care home for the elderly (RCFE) in San Francisco (San Francisco County): California license #385600429, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 210 residents. State records list 40 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated May 13, 2026, appears in the inspection record on this page.
Can Ivy Park At Cathedral Hill care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Ivy Park At Cathedral Hill with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 114 MAY BE NON-AMBULATORY. 21 MAY BE BEDRIDDEN IN ROOMS 201-211 AND 308-311. LICENSE IS SUBJECT TO TERMS AND CONDITIONS OF HOSPICE WAIVER FOR 14 RESIDENTS. NEW MGMT. CO, OAKMONT MANAGEMENT GROUP, LLC. EFFECTIVE DATE 7/1/22.
How much does Ivy Park At Cathedral Hill cost?
California's public licensing record does not include Ivy Park At Cathedral Hill's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Francisco County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Ivy Park At Cathedral Hill accept Medi-Cal or the Assisted Living Waiver?
Ivy Park At Cathedral Hill is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
86 of 210 beds occupied (41%) when the state visited on July 1, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Ivy Park At Cathedral Hill?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 50 state visits and 40 dated documents since 2022 for Ivy Park At Cathedral Hill; 15 complaint-investigation narratives are transcribed verbatim below. The most recent, dated July 1, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 50 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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