Grossmont Gardens Memory Care is a residential care home for the elderly (RCFE) in La Mesa, San Diego County, California — state license #374604684, licensed for 64 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 37 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated June 17, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 41 times and filed 37 documents. The most recent is a complaint investigation report, dated June 17, 2026.
The state's published file for this home includes 11 documents with transcribed findings, dated October 20, 2023 to November 17, 2025. 11 of the 11 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (8). 11 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 11 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 17, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 17, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 9, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 26, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 26, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 26, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 3, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 3, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 3, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 3, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 29, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 21, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 17, 2025Substantiated
Allegation investigated: Staff did not ensure resident had enough liquids, resulting in dehydration
Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA introduced herself and disclosed the purpose of the visit to Executive Director Natalie Carlborg. CCLD’s investigation involved unannounced facility tour/welfare checks and review of facility care and medical records. The Department also interviewed relevant staff, clients, and outside sources. On 2/18/25, it was alleged that facility staff did not ensure the resident had enough fluids, resulting in dehydration. Staff 1 (S1) was interviewed and revealed that hydration is offered during meals and snacks and medication pass, but they do not track how much a resident drinks unless there is a specific order. Substantiatedthe state’s words, verbatim · CDSS document, Nov 17, 2025 · control 08-AS-20250218154245
Nov 17, 2025Unsubstantiated
Allegation investigated: Licensee is retaining a resident with a higher level of care need. Staff do not communicate with the resident's responsible party as necessary. Staff do not ensure that residents' confidential information is safeguarded. Staff are administering medications to residents that are not authorized. Staff do not safeguard residents' personal possessions. Staff do not ensure that the resident's representative has prompt access to review the resident's records.
Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA introduced herself and disclosed the purpose of the visit to Executive Director Natalie Carlborg. CCLD’s investigation involved unannounced facility tour/welfare checks and review of facility care and medical records. The Department also interviewed relevant staff, clients, and outside sources. On 2/26/25, it was alleged that the licensee is retaining a resident with a higher level of care need. Resident records, including the Physician’s Report (LIC 602) and Needs and Services Plan (LIC 625), were reviewed. The documentation confirmed that the resident does not require 24-hour skilled nursing care and is receiving services within the scope of what is permitted. There were no indications that the resident had a prohibited condition or required care beyond what the facility is authorized to provide. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 17, 2025 · control 08-AS-20250226115919
Nov 17, 2025Substantiated
Allegation investigated: Licensee was not protecting resident from physical abuse.
Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver findings regarding the above complaint allegations. LPA introduced themselves and disclosed the purpose of the visit to Natalie Carlborg, Executive Director. On 5/1/25 it was alleged the Licensee was not protecting resident from physical abuse. The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, residents, outside sources, and records review. Staff interviews revealed that Resident 1 (R1) was touched inappropriately by Resident 3 (R3) when R3 wandered into R1’s room. R1 was fully clothed at the time and was able to instruct R3 to leave. R3 complied and exited the room. R1 immediately reported the incident to facility staff. (Continued on LIC9099C) Substantiatedthe state’s words, verbatim · CDSS document, Nov 17, 2025 · control 08-AS-20250501161630
Nov 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 20, 2025Unsubstantiated
Allegation investigated: Due to lack of supervision, residents bother other residents Staff are not assisting residents with eating
Licensing Program Analyst (LPA) Amy Domingo conducted a virtual visit, via video conference, to deliver findings regarding the above complaint allegations. LPA introduced herself and disclosed the purpose of the visit to Executive Director Natalie Carlborg. The Department's investigation involved unannounced facility tour/welfare checks and review of facility care and medical records. The Department also interviewed relevant staff, clients, and outside sources. On 12/6/23, it was alleged that due to a lack of supervision, residents bother other residents. The facility provided staffing schedules for the past 30 days, which showed consistent coverage across all shifts. Interviews with staff confirmed that procedures are in place to ensure coverage during call-outs or Continue on LIC9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 20, 2025 · control 08-AS-20231206151509
Oct 9, 2025Unsubstantiated
Allegation investigated: Licensee does not ensure the facility has adequate staff to meet the care needs of residents. Staff did not ensure resident was provided assistance getting dressed. Resident was left in soiled clothing for an extended period of time.
Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver the findings in the above-mentioned complaint allegations. LPA Domingo identified herself and discussed the purpose of the visit with Executive Director Natalie Carlborg. During the investigation, LPA Domingo collected pertinent resident records as well as facility documentation and conducted interviews with staff, residents, and outside sources. On 12/05/2023, the department received a complaint alleging Licensee does not ensure the facility has adequate staff to meet the care needs of residents. Records reviewed of staff schedules and time sheets for the past 30 days showed consistent coverage across all shifts, including awake night staff. (Continue on LIC9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 9, 2025 · control 08-AS-20231205151407
Oct 8, 2025Unsubstantiated
Allegation investigated: - Staff did not meet incontinence care needs of residents - Staff did not meet resident's bathing needs - Staff did not ensure residents had clean linens - Insufficient staff to meet the care needs of residents
Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to deliver investigative findings. Upon arrival, LPA was greeted by Executive Director Executive Director Natalie Carlborg. LPA identified herself and explained the purpose of the visit. Community Care Licensing (CCL) initiated an investigation in response to a complaint received on July 17, 2023, that staff did not meet the incontinence care needs of residents, staff did not meet residents' bathing needs, staff did not ensure residents had clean linens and insufficient staff to meet the care needs of residents To investigate these allegations, the Department conducted an onsite facility inspection, reviewed facility records and medical documentation, and conducted multiple interviews with facility staff, residents, and external sources. (continue at LIC9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 8, 2025 · control 08-AS-20230717111145
Sep 30, 2025Unsubstantiated
Allegation investigated: Resident death due to staff neglect Improper transfer resulting in injury Medication not given as prescribed Facility retained resident against their will Staff does not have medication training Staff drank alcohol while on duty Staff used drugs while on duty
Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver the findings in the above-mentioned complaint allegations. LPA Domingo identified herself and discussed the purpose of the visit with Executive Director, Natalie Carlborg. During the investigation, LPA Domingo collected pertinent resident records as well as facility documentation and conducted interviews with staff, residents, and outside sources. On 07/05/2023, the department received a complaint alleging a resident's death due to staff neglect. LPA reviewed Resident 3’s (R3's) Appraisal/Needs and Services Plan, and the physician’s report indicated multiple chronic health conditions. Daily care logs and medication administration records showed consistent documentation of care provided, including vital signs monitoring, medication compliance, and physician follow-up. The Unusual Incident/Injury Report and Death Report were submitted to the Department within the required timeframe. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 30, 2025 · control 08-AS-20230705125821
Jul 30, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 12, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 14, 2025Unsubstantiated
Allegation investigated: Staff did not meet resident's incontinence needs. Staff did not meet resident's food service needs. Staff did not meet resident's hygiene needs.
Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver the findings of the complaint investigation. LPA introduced herself, was granted entry, and met with Natalie Carlborg, Executive Director, to whom she disclosed the reason for the visit. During the investigation, LPA Domingo conducted a facility tour, conducted interviews, and collected pertinent resident records. On January 5th, 2023, Community Care Licensing (CCL) received a complaint alleging that staff did not meet residents' incontinence needs. LPA observed incontinence supplies at the facility in the bathrooms and in the residents' rooms, and storage areas. Interviews revealed that staff assist the residents with changing and cleaning after using the bathroom, and if the resident soiled their adult brief due to incontinence. Interviews revealed that the residents take showers on regular assigned shower days or as needed. (Continued on LIC9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, May 14, 2025 · control 08-AS-20241105102141
Jan 29, 2025Unsubstantiated
Allegation investigated: Licensee did not provide sufficent staff to meet residents needs Licensee did not maintain a clean facility
Licensing Program Analysts (LPAs) Amy Rodgers conducted an unannounced visit to further investigate the complaint and to deliver findings regarding the above-mentioned allegations. LPA was welcomed by, identified herself to, and discussed the purpose of their visit with Executive Director Natalie Carlborg. On 12/30/24 it was alleged that the licensee did not provide sufficient staff to meet residents needs and licensee did not maintain a clean facility. The Department’s investigation consisted of an unannounced facility visit, records review, and interviews with staff, residents, and outside sources. (Continued on 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 29, 2025 · control 08-AS-20241230111305
Nov 22, 2024Unsubstantiated
Allegation investigated: Staff are administering injectable medications
Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to open an investigation on the above allegation. LPA was granted entry into the facility and met with Natalie Carlborg Executive Director, to whom LPA disclosed the reason for the visit. Community Care Licensing (CCL) has investigated the above listed complaint allegation. The investigation consisted of review of facility records, interviews with staff and outside sources. On November 18, 2024 Community Care Licensing (CCL) received a complaint alleging Staff are administering injectable medications. Continued on LIC9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 22, 2024 · control 08-AS-20241118143000
Nov 14, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 24, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 5, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 20, 2023Substantiated
Allegation investigated: Staff interfere with residents' sleep
Licensing Program Analyst (LPA), Natasha Persaud conducted an unannounced visit to conclude the complaint investigation regarding the above mentioned allegation. LPA met with Executive Director, Suzette Johnson. During the investigation, the facility was briefly toured, records reviewed, and interviews conducted with staff, residents, and outside sources. It was alleged staff interfered with residents’ sleep by waking them up early to get them ready for the day. Outside source interviews revealed the NOC shift, which works 10pm-6am was waking the residents up between 3:30am-4:30am. It was reported the NOC shift were getting residents up and ready for the day and taking them to the common/dining room area where the residents were falling asleep at the tables. Evidence obtained revealed the residents were tired and falling asleep in the dining room area waiting for breakfast, which didn’t start until 7:30am. The Executive Director’s (ED) interview revealed there were approximately eightethe state’s words, verbatim · CDSS document, Oct 20, 2023 · control 08-AS-20230828154350
Sep 15, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 7, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
Free for families · We never sell your information · Homes never pay to appear, and rankings are never affected by fees.
Cost range look wrong? Report it — free →Medi-Cal waiver fact wrong? Report it — free →
No Google listing is on file for this home. When one exists, its rating, review themes, and hours appear here — attributed to Google, never blended with the state record, and never part of how we rank homes.
This home hasn’t added its own details yet. When the operator claims this page, their photos, tour video, activities, languages, and staffing answers appear here — always labeled as theirs, never blended with the state record. Operators: claim your home, free →
Claim your home → · See something wrong? → · How we source every fact →
Is Grossmont Gardens Memory Care licensed?
Yes — Grossmont Gardens Memory Care is a licensed residential care home for the elderly (RCFE) in La Mesa (San Diego County): California license #374604684, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 64 residents. State records list 37 inspection and complaint documents since 2023; the most recent, a complaint investigation report dated June 17, 2026, appears in the inspection record on this page.
Can Grossmont Gardens Memory Care care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Grossmont Gardens Memory Care with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordTHE FACILITY SERVES SIXTY-FOUR (64) RESIDENTS; THIRTY-NINE OF WHOM MAY BE NON-AMBULATORY; HOSPICE WAIVER APPROVED FOR TWENTY-FIVE (25); APPROVED FOR TWENTY-FIVE (25) BEDRIDDEN RESIDENTS; APPROVED DELAYED EGRESS/SECURED PERIMETER.
How much does Grossmont Gardens Memory Care cost?
California's public licensing record does not include Grossmont Gardens Memory Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Diego County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Grossmont Gardens Memory Care accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Grossmont Gardens Memory Care through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in San Diego County →Assisted living on Medi-Cal in California →See the DHCS list →
62 of 64 beds occupied (97%) when the state visited on November 17, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Grossmont Gardens Memory Care?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 41 state visits and 37 dated documents since 2023 for Grossmont Gardens Memory Care; 11 complaint-investigation narratives are transcribed verbatim below. The most recent, dated November 17, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 41 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Grossmont Gardens Memory Care?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Vista La Mesa Senior Living, Inc., who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(619) 644-1100Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →
See something wrong? Report an error — free → · How we source every fact →
This page is generated from CDSS Community Care Licensing public records. How we build these pages →
Do you run Grossmont Gardens Memory Care? Claim this listing — free — add photos, activities, languages, and today’s availability.