Mesaview Senior Assisted Living

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff pushed resident Staff did not safeguard residents personal belongings

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to invistigate and deliver findings regarding the above complaint allegations. The investigation included interviews with the residents, staff and outiside sources, as well as a review of facility records. On January 28, 2026, the Community Care Licensing Division (CCLD) received a complaint alleging that staff pushed Resident #1 (R1) and used profanity, and that staff failed to safeguard R1’s personal belongings. The departments records review revealed R1 has a history of reporting missing items as well as imagining situations. The department interview with R1 confirmed R1's account of information may not be reliable and R1 did not recall any missing money and revealed interactions with staff as positive. The department's interviews with the outside sources revealed that R1 has a history of memory impairment and is not always a reliable historian. Both outside sources reported no concerns regarding the residentthe state’s words, verbatim · CDSS document, Feb 3, 2026 · control 08-AS-20260128105503

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff are not ensuring that a resident's hygiene needs are being met

Licensing Program Analyst (LPA) Amy Domingo conducted an announced visit to deliver findings regarding the above complaint allegation. LPA introduced herself and disclosed the purpose of the visit to Ileana Castro Assistant Manager. CCLD’s investigation involved unannounced facility tour/welfare checks and review of facility care and medical records. The Department also interviewed relevant staff, clients, and outside sources. On 6/6/24, it was alleged that staff are not ensuring that a resident's hygiene needs are not being met. LPA interviewed three (3) staff members, including caregivers assigned to the resident in question. Staff stated that the resident receives assistance with bathing three (3) times per week and as needed. (Continue on LIC9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 6, 2025 · control 08-AS-20240606101125

Allegation investigated: Staff neglect leading to a resident sustaining a pressure injury

Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver the findings in the above-mentioned complaint allegations. LPA Domingo identified herself and discussed the purpose of the visit with Ileana Castro, Assistant Manager. During the investigation, LPA Domingo collected pertinent resident records as well as facility documentation and conducted interviews with staff, residents, and outside sources. On June 10, 2024, the department received a complaint alleging staff neglect, leading to a resident sustaining a pressure injury. (Continue on LIC9099C) Substantiatedthe state’s words, verbatim · CDSS document, Nov 6, 2025 · control 08-AS-20240610135841

Allegation investigated: Staff did not prevent resident from engaging in inappropriate behaviors Staff are not providing a comfortable environment for resident Staff did not safeguard resident's personal belongings

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced complaint visit to investigate and deliver findings regarding the above-mentioned allegations. The LPA was greeted by Administrator Genoveva Guerrero, who identified herself and disclosed the purpose of the visit. The Department’s investigation consisted of reviewing records and interviewing internal and external sources as well as staff. On August 11, 2025, Community Care Licensing (CCL) received a complaint alleging the above-allegations. The Department’s investigation consisted of staff and client interviews, record reviews and investigative observation and outside sources interviews. (Continued on LIC9099) Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 18, 2025 · control 08-AS-20250811095128

Allegation investigated: The resident developed a pressure injury while in care. Staff did not seek medical attention for the resident in a timely manner.

Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver findings regarding the above complaint allegations. LPA introduced herself and disclosed the purpose of the visit to the Assistant Manager, Ileana Castro. The Department’s investigation consisted of a review of facility and outside records, as well as interviews with staff, residents, and outside sources. On May 17, 2024, it was alleged that a resident developed a pressure injury while in care, and staff did not seek medical attention for the resident in a timely manner. Resident 1 (R1) was diagnosed with COVID-19 on May 6, 2024. R1 was quarantined to their room and spent most of their time recovering. On May 11, 2024, a pressure injury was discovered on R1’s right ankle during a shower. The pressure injury was reported to Staff 1 (S1), who called R1’s Primary Care (This is an amended report from 8/18/25, the correction is on the third page of the LIC9099C) Substantiatedthe state’s words, verbatim · CDSS document, Aug 18, 2025 · control 08-AS-20240517083953

Allegation investigated: Staff did not safeguard resident’s belongings

Licensing Program Analyst (LPA), Amy Rodgers, conducted an unannounced complaint visit to invistigate and deliver findings regarding the above-mentioned allegations. The LPA was greeted by Administrator Genoveva Guerrero, who identified herself and disclosed the purpose of the visit. The Department’s investigation consisted of a review of records and interviews with internal and external sources. On July 31, Community Care Licensing (CCL) received a complaint alleging that a bottle of perfume went missing approximately two years ago and recently a blue robe is missing from Resident #1(R1) room. Reporting Party did state that R1 has issues with cognition thinking and grew irritated when pressed for further details. An interview with the responsible party reveals they are not sure if the resident has ever owned a robe and do not recall seeing a robe. They are aware of the reported missing bottle of perfume; however, after talking to R1, they are unclear if the resident used up the contenthe state’s words, verbatim · CDSS document, Aug 4, 2025 · control 08-AS-20250731164958

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff are not attending to resident's hygiene needs

Licensing Program Manager (LPM) Simon Jacob and Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver findings in the above complaint allegation. LPM and LPA identified themselveself and discussed the purpose of the visit with Ileana Castro Vasquez, Assistant Manager. On May 23, 2024, Community Care Licensing (CCL) received a complaint alleging that staff are not attending to resident's hygiene needs. During the investigation, LPA Domingo conducted a facility tour, collected pertinent records, and conducted interviews. (Continued on LIC9099C) Substantiatedthe state’s words, verbatim · CDSS document, Oct 28, 2024 · control 08-AS-20240523154148

Allegation investigated: Staff restrained a resident

Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver findings in the above complaint allegation. LPA identified herself and discussed the purpose of the visit with Administrator Genoveva Guerrero. On April 12, 2024 Community Care Licensing (CCL) received a complaint alleging staff restrained a resident. During the investigation, LPA Domingo conducted a facility inspection, collected pertinent records, and conducted interviews. According to allegations received, Outside Source 1 (OS1), (Please refer to LIC811 confidential names list), observed Resident 1 (R1) with a gait belt wrapped around R1's wheelchair and around the resident to prevent the resident from getting out of the wheelchair. Continue on LIC9099C Substantiatedthe state’s words, verbatim · CDSS document, May 8, 2024 · control 08-AS-20240412163346

Allegation investigated: Staff did not meet resident's needs

Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver findings in the above complaint allegation. LPA identified herself and discussed the purpose of the visit with Administrator Genoveva Guerrero. On May 1, 2024 Community Care Licensing (CCL) received a complaint alleging staff restrained a resident. During the investigation, LPA Domingo conducted a facility inspection, collected pertinent records, and conducted interviews. On May 8, 2024 LPA interviewed Resident 1 (R1) and R1 stated that R1 feels that staff do meet resident's needs. R1 stated that the facility staff address R1 needs in a timely manner. R1 stated that R1 has challening days but that does not reflect the care the facility staff provide for R1 or other residents. R1 stated that the facility has a communication log that assist with understanding R1's needs and R1 agrees that the communication log works well. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 8, 2024 · control 08-AS-20240502165909

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: -Licensee did not meet the needs of a resident, resulting in dehydration -Staff are retaliating against the resident

Licensing Program Analyst (LPA), Natasha Persaud conducted an unannounced visit to conclude the investigation regarding the above mentioned allegations. LPA met with Assistant Manager, Ileana Castro. During the investigation, records were reviewed, and interviews were conducted with staff and outside sources. It was alleged that the licensee did not meet the needs of Resident #1(R1), resulting in dehydration. R1’s Physician’s Report dated 11/19/19 indicated R1 had a Major Neurocognitive Disorder, Ambulatory but uses an assistive device, and able to dress/groom, toilet and feed themselves. R1’s Resident Appraisal dated 07/20/20 indicated services needed with transfers, bathing, dressing/grooming, help with moving about the facility, reminders with eating, toileting, medication management, and night supervision needed for fall risk, and wandering. It also indicated R1 refuses assistance with those services needed. R1’s medical records reflected on 10/04/20 R1 was transported to the hospithe state’s words, verbatim · CDSS document, Nov 17, 2023 · control 08-AS-20200928154706

Allegation investigated: Facility is not providing meals to resident Facililty is not providing medications to resident

Licensing Program Analyst (LPA) Renita Hall conducted an unannounced visit regarding the above-mentioned allegations to deliver findings. LPA was allowed entry by Ileana Castro Vazquez, Assistant Manager. LPA identified herself and disclosed the purpose of the visit with the Assistant Manager. On April 18, 2023, the Department received allegations that the facility in question failed to provide medications and meals to a resident. The resident in question was interviewed to gather information regarding the allegations. The resident denied any issues with medication or meal provision. They stated that they have been receiving their medications as prescribed and have been provided with meals regularly provided with often times meals being delivered to their rooms. The resident received all scheduled meals and snacks, with no documented instances of missed meals. Continued on 9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 27, 2023 · control 08-AS-20230418153202