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Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA introduced herself and disclosed the purpose of the visit to Leeda Dost, Administrator. The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, Outside Sources, and a review of relevant records. On 9/9/24, Community Care Licensing (CCL) received a complaint alleging the facility staff do not treat resident's with dignity. LPA interviewed 3 staff members, including caregivers and administrative personnel. All staff consistently stated they have not witnessed or engaged in inappropriate communication with residents. Staff reported they receive ongoing training on resident rights, dignity, and respectful communication as required by Title 22. Staff demonstrated knowledge of facility policies regarding supervision and personal rights. UnsubstantiatedRead the full finding— CDSS inspection report, March 2, 2026 · control 08-AS-20240909090201

Licensing Program Analyst (LPA) Rebecca Ruiz conducted an unannounced complaint investigation visit to deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Caregiver Majida "Maggie" Houaoura. The Department’s investigation consisted of interviews, review of records, and a tour of the facility. It was alleged that the staff did not seek medical attention for a resident as requested. Interviews and review of Client 1’s (C1) medical records revealed that C1 has a history of physical aggression, yelling, cursing, slamming doors, and throwing and breaking items. San Diego Regional Center has advised staff to ask C1 to talk through C1’s frustrations and redirect C1 to participate in other activities. Review of C1’s medical documents revealed that C1 is able to communicate their needs. Interviews and record review revealed that around 12:30pm on 4/22/2020, C1 began becoming agitated. Staff attempted toRead the full finding— CDSS inspection report, September 30, 2022 · control 08-AS-20200428172657

Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to deliver investigative findings on the above listed complaint allegation. LPA was met and granted entry into the facility by Caregiver Maria Lerma to whom was explained the purpose for the visit. The Department’s investigation consisted of staff and outside source interviews . The investigation also included facility, client, and outside source records reviews, observations and interactions with clients in care, and a facility tour. It was alleged that on March 17, 2020 Client1 (C1) (See Confidential Name List LIC 811) sustained bruising by a Staff (S1) member who grabbed C1 by the arm pulling them back into the facility from the facility balcony. An interview with facility staff revealed C1 was upset after an argument with another client and began hitting and scratching themselves out on the facility balcony. Facility staff redirected and coaxed C1 back into the facility. C1 continued to act out and make sRead the full finding— CDSS inspection report, March 22, 2022 · control 08-AS-20200317143554

Licensing Program Analyst (LPA)Tiffany Holmes arrived at the facility to deliver findings for a complaint investigation. LPA identified herself and discussed the purpose of the visit and the elements of the allegations with Janet Acosta, Caregiver. LPA previously conducted interviews, made observations, and obtained and reviewed pertinent records. LPA conducted the initial visit on August 26, 2020, and conducted a tour of the facility. It was alleged that the staff member records residents. Interviews revealed that Staff #1 (S1) did record C1 while at the facility. Interviews revealed it was mentioned to mangement and management asked S1 why they recorded the client. Interviews revealed there was an incident when S1 recorded C1 because they were sitting on the balcony talking about the buildings and S1 asked C1 if anyone had touched their stuff. C1 responded to S1 that another staff went into their room and touched their stuff. Management wrote S1 up for recording C1. Interviews revealRead the full finding— CDSS inspection report, September 14, 2021 · control 08-AS-20200821103147

Licensing Program Analyst (LPA)Tiffany Holmes arrived at the facility to deliver findings for a complaint investigation. LPA identified herself and discussed the purpose of the visit and the elements of the allegations with Sahym Meza, Caregiver. LPA previously conducted interviews, made observations, and obtained and reviewed pertinent records. LPA conducted the initial visit on August 26, 2020, and conducted a tour of the facility. It was alleged staff member abuses residents and staff. Interviews did not reveal any physical or emotional abuse by staff. Staff 1 (S1) (see LIC811 Confidential Names List) in question denies abusing any residents or staff. S1 does not speak rudely or mean to the other staff or residents. S1 admits to doing the best they can on their job. There were no witnesses to prove staff member abuses residents and staff. Continued... * This is an amended report from 06/23/2021 UnsubstantiatedRead the full finding— CDSS inspection report, June 23, 2021 · control 08-AS-20200821103147