La Cruz Senior Care, Inc is a residential care home for the elderly (RCFE) in El Cajon, San Diego County, California — state license #374603870, licensed for 8 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 12 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 1, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 14 times and filed 12 documents. The most recent is a facility evaluation report, dated June 1, 2026.
The state's published file for this home includes 5 documents with transcribed findings, dated July 18, 2025 to April 23, 2026. 5 of the 5 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (4). 5 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 5 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 1, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2026Unsubstantiated
Allegation investigated: Staff do not ensure residents incontinence care needs are being met Staff do not ensure residents receive clean bedsheets Staff did not ensure infection control guidelines were being followed Staff do not ensure residents care plans are being followed Staff do not ensure residents medications are properly managed Staff do not ensure residents receive medications as prescribed
Licensing Program Analyst (LPA)Tiffany Holmes conducted an unannounced complaint visit to the facility to open a complaint on the above-mentioned allegations. LPA gained access to the facility, identified herself, and met with Sarah Balverde, Staff to discuss the purpose of the visit. LPA conducted conducted a tour of the facility, and conducted interviewes. It was alleged that staff do not ensure residents incontinence care needs are being met. Interviews and LPA observations revealed after inspecting all the bedrooms of the facility, all rooms appeared clean and sanitary. There were no malodors observed or any staining observed. Interviews with an outside source revealed that the staff is always on top of their parent's incontinence care. Interviews also revealed that they have not observed their parent unclean or unsanitary. Interviews revealed that staff change the residents diapers whenever they need it to be changed. Interviews revealed that they are changed whenever they ask a sthe state’s words, verbatim · CDSS document, Apr 23, 2026 · control 08-AS-20260128081232
Apr 21, 2026Unsubstantiated
Allegation investigated: Licensee did not meet residents' incontinence care needs. Licensee did not meet food service requirements.
Licensing Program Analyst(LPA) Janet Ngallo conducted an unannounced visit to initiate a complaint investigation and deliver findings regarding the above-mentioned complaint allegations. LPA introduced themselves and disclosed the purpose of the visit and elements of the complaint to Administrator Linda Cruz. On 04/13/2026, it was alleged that the licensee did not meet residents' incontinence care needs, and that the licensee did not meet food service requirements. The department's investigation consisted of interviews, records review, and LPA observation. (Cont. on LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 21, 2026 · control 08-AS-20260413103528
Jan 2, 2026Unsubstantiated
Allegation investigated: Staff did not display required job skill/competence.
Licensing Program Analyst (LPA) Iby Strong contacted Administrator Linda Cruz via telephone to deliver findings on the above-mentioned allegation. On October 6, 2025, Community Care Licensing (CCL) received a complaint alleging Administrator is showing signs of forgetfulness when it comes to resident care, including directions given to staff and medication administration. During the investigation, the LPA Strong conducted multiple internal and external interviews and reviewed outside source records. Multiple conversations between LPA Strong and Administrator revealed that they do have some signs of forgetfulness. Including Administrator not remembering conversations had with LPA. No records collected, or outside source interviews revealed that Administrator has made mistakes with resident medication administration. Additionally, no staff interviews revealed that staff have received misdirection from Administrator for care of the residents. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 2, 2026 · control 08-AS-20251006105409
Dec 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 17, 2025Substantiated
Allegation investigated: Licensee did not keep medications stored in original packaging. Licensee did not give medications as prescribed. Licensee allowed staff to work before fully meeting background clearance requirements.
Licensing Program Analyst (LPA) Iby Strong conducted an unannounced complaint visit to deliver findings in the above-mentioned allegations. LPA met with Administrator Linda Cruz and discussed the purpose of the visit. Community Care Licensing (CCL) received a complaint alleging licensee did not keep medication stored in original packaging, licensee did not give medication as prescribed, and licensee allowed staff to work before fully meeting background clearance requirements. During the investigation, LPA Strong conducted interviews, conducted a facility inspection and reviewed facility records. According to the first allegation, on October 3rd, 4th and 5th, license pre-poured multiple doses of medications for residents. Evidence collected revealed that on October 5th, 2025, at 3:19pm, there were morning, noon/dinner, and bedtime medications removed from their original contained and placed in serving cups to be administered at a later time. Substantiatedthe state’s words, verbatim · CDSS document, Oct 17, 2025 · control 08-AS-20251006105409
Jul 18, 2025Unsubstantiated
Allegation investigated: Insufficient staffing to meet resident's needs Staff did not administer medication as prescribed Licensee did not seek medical attention for resident Staff are not properly trained to administer medications Infectious material is not being discarded immediately There are no activities for the residents
Licensing Program Analyst (LPA) Iby Strong conducted an unannounced complaint visit to initiate an investigation in the above-mentioned allegations. LPA met with Administrator Linda Cruz and discussed the purpose of the visit. On July 16, 2025, Community Care Licensing (CCL) received a complaint alleging licensee did not seek medical attention for Resident 1 (R1), Insufficient staffing to meet resident's needs, Staff did not administer medication as prescribed, Staff are not properly trained to administer medications, Infectious material is not being discarded immediately and there are no activities for the residents. During the investigation, LPA Strong conducted interviews, conducted a facility inspection and reviewed facility records. According to the allegation on an undisclosed date, about two months prior to the report, Resident 1 (R1) had a witnessed fall and did not receive medical attention. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 18, 2025 · control 08-AS-20250716094136
Jul 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 12, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 3, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is La Cruz Senior Care, Inc licensed?
Yes — La Cruz Senior Care, Inc is a licensed residential care home for the elderly (RCFE) in El Cajon (San Diego County): California license #374603870, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 8 residents. State records list 12 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated June 1, 2026, appears in the inspection record on this page.
Can La Cruz Senior Care, Inc care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists La Cruz Senior Care, Inc with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordTHE FACILITY SERVES EIGHT (8) NON-AMBULATORY RESIDENTS; AGES 60 AND ABOVE; SIX (6) OF WHOM MAY BE BEDIDDEN; TO BE HOUSED IN ROOMS, 1,2,3,4,5, AND 7. APPROVED HOSPICE WAIVER FOR SIX (6) RESIDENTS.
How much does La Cruz Senior Care, Inc cost?
California's public licensing record does not include La Cruz Senior Care, Inc's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Diego County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does La Cruz Senior Care, Inc accept Medi-Cal or the Assisted Living Waiver?
La Cruz Senior Care, Inc is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
7 of 8 beds occupied (88%) when the state visited on April 23, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for La Cruz Senior Care, Inc?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 14 state visits and 12 dated documents since 2022 for La Cruz Senior Care, Inc; 5 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 23, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 14 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for mid-size homes (7–15 beds), computed across all 307 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(619) 729-1842Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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