Highland Senior Home Care Llc is a residential care home for the elderly (RCFE) in Highland, San Bernardino County, California — state license #366426762, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 12 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated March 24, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 11 times and filed 12 documents. The most recent is a facility evaluation report, dated March 24, 2026.
The state's published file for this home includes 4 documents with transcribed findings, dated November 12, 2021 to December 17, 2024. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (3). 4 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Mar 24, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 25, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 17, 2024Substantiated
Allegation investigated: Illegal eviction
On 12/17/2024 at 2:25PM Licensing Program Analyst (LPA) Renese Howell-Small conducted an unannounced visit to the facility to deliver findings for the above allegation. LPA explained the purpose of the visit to staff, staff notified the Administrator. First allegation: Illegal eviction Regarding the first allegation, Illegal eviction. Based on phone interviews and record review, including emails between the Administrator and the Public Guardian, LPA Small was made aware that Resident #1 (R1) was sent to the hospital on 08/28/2024 and the facility refused to accept R1 back into care because R1 was in need of a higher level of care. Although LPA was provided a copy of the 30-Day Eviction letter, LPA could not confirm that the letter was given to R1 or the Public Guardian. The facility was not allowed to refuse the resident based on title 22 regulation 87224 (a) (2). Based on the evidence gathered during the investigation, the above allegation is SUBSTANTIATED. Substantiatedthe state’s words, verbatim · CDSS document, Dec 17, 2024 · control 56-AS-20240912153022
Nov 18, 2024Unsubstantiated
Allegation investigated: Staff did not accord resident with comfortable accomodations. Staff did not provide assistance in meeting necessary medical needs for resident. Staff did not provide resident a copy of the admission agreement. Unlawful Eviction.
Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to investigate and deliver findings on the allegations listed above. LPA met with staff Elfrida Siagian and explained the purpose of the visit. The Administrator Amparo Liwanag was contact and inform regarding today’s visit. The investigation consisted of staff interviews, resident interviews and record review. For the allegation, Staff did not accord resident with comfortable accommodations. During resident interviews 4 out of the 6 residents stated they feel comfortable at the facility. In addition, 4 out of the 6 residents also stated the facility is kept at a comfortable temperature and the AC has not been broken. 2 out of the 6 residents were unable to collaborate on the allegation. In addition, during staff interviews 3 out of the 3 staff stated they ensure residents feel comfortable will accommodate their needs.During facility tour, LPA observed the facility AC unit to be working throughout the hallways, cothe state’s words, verbatim · CDSS document, Nov 18, 2024 · control 56-AS-20240724160526
Sep 16, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 29, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 19, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 14, 2023Unsubstantiated
Allegation investigated: Facility did not provide coverage by personnel with adequate qualifications in administrator's absence. Facility did not complete the admission agreement within seven days following admission. Facility did not provide a copy of the admission agreement to the resident's representative.
Licensing Program Analyst (LPA), Kathleen Banrasavong made an unannounced visit to the facility to commence a complaint investigation regarding the allegations listed above. LPA met with Caregiver, Franciso Gramonte and spoke over the phone with Administrator, Amparo Liwanga, and explained the purpose of the visit and the elements of the allegations. LPA Banrasavong conducted the investigation which consisted of observation, interviews with staff members and residents, and record review. LPA Banrasavong was unable to contact additional witness, staff, and Resident in order to obtain additional information. Resident passed away 10/05/2020. On 10/08/2020, Community Care Licensing received a complaint stating that the facility did not provide coverage by personnel with adequate qualifications in administrator's absence, facility did not complete the admission agreement within seven days following admission, and facility did not provide a copy of the admission agreement to the resident's rthe state’s words, verbatim · CDSS document, Dec 14, 2023 · control 18-AS-20201008152610
Nov 13, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Highland Senior Home Care Llc licensed?
Yes — Highland Senior Home Care Llc is a licensed residential care home for the elderly (RCFE) in Highland (San Bernardino County): California license #366426762, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 12 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated March 24, 2026, appears in the inspection record on this page.
Can Highland Senior Home Care Llc care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Highland Senior Home Care Llc with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record6 NON-AMBULATORY OF WHICH 3 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR THREE (3).
How much does Highland Senior Home Care Llc cost?
California's public licensing record does not include Highland Senior Home Care Llc's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Highland Senior Home Care Llc accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Highland Senior Home Care Llc through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in San Bernardino County →Assisted living on Medi-Cal in California →See the DHCS list →
6 of 6 beds occupied (100%) when the state visited on December 17, 2024. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Highland Senior Home Care Llc?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 11 state visits and 12 dated documents since 2021 for Highland Senior Home Care Llc; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 17, 2024, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2024
2023
2021
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 11 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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