Chino Hills Senior Living

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Administrator Julie Dion and explained the purpose of the visit. The investigation consisted of interviews, record review, and observation. First allegation: Staff are not meeting residents’ personal hygiene needs. Regarding the allegation LPA conducted interviews with Staff #1 and Staff #2 LPA went over the allegation with S#1 and S#2, Staff #1 and S#2 informed LPA that facility had a meeting with R#1 responsible party regarding concerns addressing to the allegation. Staff #1 and Staff #2 informed LPA that facility cannot force R#1 to take showers, concern that was addressed to R#1 responsible party. Staff #1 and Staff #2 informed LPA that staff encourages R#1 to shower, and brush teeth, and at times encouragement is successful however, other times R#1 refuses. On 8/28/2025, LPA attempted to conduct an interview with R#1 however, R#1Read the full finding— CDSS inspection report, October 6, 2025 · control 56-AS-20250826145931

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Business Office Manager Lizeth (Lisa) Gomez and explained the purpose of the visit. The investigation consisted of interviews, observations, and review of records. First allegation: Resident sustained unexplained injuries while in care. Regarding the allegation “Resident sustained unexplained injuries while in care” LPA conducted an interview with Resident #1 regarding the allegation and Resident #1 informed LPA that the injurie[s] on R#1 (L) shin and knee are old injuries that R#1 sustained during an accidental fall. Resident #1 denied abuse and informed LPA that injuries sustained are old injuries. LPA conducted a review of records and discovered through facilities (Unusual Incident/Injury Reports), that Resident #1 has been found on the floor sitting next to the bed or wheelchair; Resident#1 denied any falls and stated that Resident had crawRead the full finding— CDSS inspection report, April 3, 2025 · control 56-AS-20250327105844

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Administrator Julie Dion and explained the purpose of the visit. The investigation consisted of interviews, observations, and review of records. First allegation: Staff did not properly maintain the facility. Regarding the allegation, LPA conducted a facility walkthrough accompanied by facility administrator. During the walkthrough LPA observed facility to be clean, in good repair, and operating in safe conditions for residents in care. LPA conducted an inspection inside Resident #1 room and observed room to be clean, well-organized, and free from bodily fluids. Second allegation: Staff do not properly report incidents involving a resident. Regarding the allegation “Staff do not properly report incidents involving a resident” LPA requested records pertaining to Resident #1 regarding R#1 incident reports. During record review LPA discovRead the full finding— CDSS inspection report, February 6, 2025 · control 56-AS-20241118091753

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Administrator Julie Dion and explained the purpose of the visit. The investigation consisted of interviews, observations, and review of records. First allegation: Facility is not kept free of insects and rodents. Regarding the allegation “Facility is not kept free of insects and rodents” LPA conducted a walkthrough of the facility during the walkthrough LPA inspected facilities kitchen area and LPA observed facility to be clean, organized, and free of insects and rodents. LPA collected pest control invoices and observed that facility utilizes Terminix as a company of service who service the facility every Friday. LPA observed that facility is free of insects and rodents. LPA conducted interviews with R#1-3 and all informed LPA that they have not witnessed or seen any insects or rodents around the facility. Second allegation: Facility sRead the full finding— CDSS inspection report, February 6, 2025 · control 56-AS-20220629090628

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Administrator Julie Dion and explained the purpose of the visit. The investigation consisted of interviews and review of records. First allegation, Facility failed to meet residents care needs. LPA conducted a file review on Resident #1 for the allegation: “facility failed to meet resident care needs”, during file review LPA obtained and reviewed video footages of Resident #1 LPA observed Resident #1 to be complaining of pain on two separate occasions to staff LPA observed that on both occasions staff disregarded Resident#1 complaint towards pain walked out of Resident#1 room without asking the resident if they were in need of medical help or assistance. Second allegation, Staff did not treat resident with dignity or respect. SubstantiatedRead the full finding— CDSS inspection report, August 23, 2024 · control 56-AS-20240429145055

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Facility Administrator Julie Dion and explained the purpose of the visit. The investigation consisted of Observation, interviews, and review of records. First allegation, Facility roof is in disrepair. On 2/9/2024 LPA conducted a walkthrough of the facility dining room area and observed that a flyer indicating “Dining room is under repair” was posted on the entrance of dining the dining room door. LPA observed that the dining room was enclosed and observed building material to be present. Facility administrator informed LPA that the dining room area had a roof leak and that they are in the process of repair. Facility Administrator informed LPA that residents along with family members were made aware of the repairs and informed all residents that meal accommodations will be delivered to each resident’s rooms until the dining room leak repair is cRead the full finding— CDSS inspection report, May 15, 2024 · control 56-AS-20240206105318

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Office Manager Lizeth Gomez and explained the purpose of the visit. The investigation consisted of interviews and review of records. First allegation, Staff did not ensure that residents were administered their medications as prescribed. During interviews and review of records LPA observed that medications was administered to all resdients however, due to staffing coflict residents medication was administered late based on Med Variance report. Second allegation, Staff member does not have required training to provide care to residents. During interviews and review of records LPA observed training certificates for all Med-Techs along with staffing support to be on file. Based on documentation and trainings facility staff have the qualifications to provide care to residents. Based on the evidence obtained during the course of the investigation, LPRead the full finding— CDSS inspection report, February 9, 2024 · control 56-AS-20231109090240

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Office Manager Lizeth Gomez and explained the purpose of the visit. The investigation consisted of interviews and review of records. First allegation, Facility not adequately cleaned. During interviews and review of records LPA observed that housekeeping is completed on daily basis. LPA conducted a walkthrough of the facility and observed facility to be clean and clear of obstructions. Second allegation, Staff do not provide adequate food services to residents. During interviews, record review and observations, LPA conducted a walkthrough of facility kitchen an observed kitchen to be clean and observed all kitchen appliances to be clean and sanitized. LPA inspected non-perishable and perishable food supply and observed food to be in good standing based on expiration dates. LPA conducted interviews with kitchen staff, and all stated that any leftRead the full finding— CDSS inspection report, February 9, 2024 · control 18-AS-20211228082003

On 06/27/2023 at 09:15 AM, Licensing Program Analyst (LPA) Melody Brown met with Executive Director Julie Dion at Community Care Licensing Division (CCLD) Adult and Senior Care (ASC) Regional Office to deliver the findings of the above allegations. LPA Brown explained the purpose of the requested Office Visit. The investigation consisted of observation, interviews, and a review of pertinent documentation. The investigation was conducted by LPA Melody Brown. The investigation consisted of observation and interviews with relevant parties. The first allegation indicates that Residents call pendants are in disrepair. During the investigation, LPA Brown did not find evidence to corroborate the allegation. Interviews with staffs and residents indicated that the pendants are in good condition and in working order and not in disrepair. During the visit last 06/02/2023, LPA Brown requested residents to press their call pendant to check if the call pendant is working order and also check the staRead the full finding— CDSS inspection report, June 27, 2023 · control 56-AS-20220725101431

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to initiate and deliver the findings for the above complaint allegation. LPA met with Business Office Manager Liseth Gomez who was informed of the purpose of the visit and the allegation listed above. The investigation consisted of direct observations, and interviews with staff regarding the allegation. Allegation: Facility staff is preparing food for residents while infected with Staph Infection Licensing Program Analyst (LPA) Paola Guerrero interviewed seven (7) staff members. While conducting the investigation staff member S2, S3, S4, S5, and S6, stated that they never witnessed S1 handle or prepare food with open cuts or wounds. S4, S5, and S6, all stated that S1, always utilized gloves when working in the kitchen and handling food. S5, stated cannot recall a time or day that S1 did not wear gloves when handling food. UnsubstantiatedRead the full finding— CDSS inspection report, March 3, 2023 · control 56-AS-20230302144551

Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding the above listed allegations. LPA Prieto met with Director Julie Dion toured facility and interviewed residents (R1, R2, R3. R4, R5, R6, R7,) in their rooms. Rooms are clean and free of insects and vermin. Consensus was that staff treat them well, cleaning and laundry staff address their needs without complaints and staff are attentive when called upon. Observation of dining area was clean and neat. Interview with Kitchen Director (S1) states that meals are served on time with more then sufficient portions. Copy of sample meal menu shows meals of quality and are balanced. It was observed, during tour, that a water leak is being addressed and interview with Maintenance Director (S2) reveals leak has been contained, with further maintenance for permanent fix or even possible repair. Interview Laundry Manager (S3), in facility laundry room, reveals laundry is being completeRead the full finding— CDSS inspection report, January 25, 2023 · control 56-AS-20230124083924