Villa Descanso De Amor

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff did not provide transportation to resident. Staff prevent resident from communicating with social worker.

Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility Caregiver Destinee Guzman and explained the purpose of the visit regarding the allegations listed above. First allegation: Staff did not provide transportation to resident. Regarding the allegation Licensing Program Analyst (LPA) conducted an interview with Resident#1 LPA went over the alleged allegation with R#1 and R#1 informed LPA that resident is responsible of their own scheduling of all medical appointments along with scheduling transportation furthermore, R#1 informed LPA that resident is the only one who can schedule and cancel transportation. Resident #1 informed LPA that the facility does not handle resident’s appointments nor does the facility have the ability cancel R#1 transportation. Licensing program analyst LPA conducted an interview with Staff#1 LPA went over the alleged allegation with S#1 and staff denied not providing or canceling R#1 transthe state’s words, verbatim · CDSS document, Dec 12, 2025 · control 56-AS-20251110101047

Allegation investigated: Licensee does not provide enough food supply to meet resident needs.

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Caregiver Yesenia Castro and explained the purpose of the visit. The investigation consisted of interviews, observations, and review of records. First allegation: Licensee does not provide enough food supply to meet resident needs. Regarding the allegation “Licensee does not provide enough food sully to meet resident needs” LPA conducted interviews with S#2, S#3, and S#4, pertaining to the allegation stated above S#2, S#3, and S#4, informed LPA that on several occasions S#2-4 have purchased food supply out of their own pocket due to food supply shortage. LPA conducted a food supply inspection and observed a minimal of food supply in the refrigerator. LPA conducted an inspection and did not observe facility to have a second refrigerator with overflow food supply. Based on the interviews and evidence gathered the above allegation is Substhe state’s words, verbatim · CDSS document, Jan 24, 2025 · control 56-AS-20250116085916

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff did not ensure that medication was inaccesible to residents Staff did not maintain the required temperature in the facility refrigerator

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Caregiver Maria Tess Hartwick and explained the purpose of the visit. The investigation consisted of interviews, observations, and review of records. First allegation: Staff did not ensure that medication was inaccessible to residents. Regarding the allegation “Staff did not ensure that medication was inaccessible to residents” On 9/23/2024 LPA discovered by via photo images that facility was storing medication in a refrigerator that was not maintained locked and medication was accessible to residents in care, which can be a potential health, and safety concern to residents in care. Second allegation: Staff did not maintain the required temperature in the facility refrigerator. Regarding the allegation” Staff did not maintain the required temperature in the facility refrigerator” During the review of records LPA discovered by via photothe state’s words, verbatim · CDSS document, Dec 16, 2024 · control 56-AS-20240920114542

Allegation investigated: Staff did not allow the resident to leave the facility. Staff did not release the resident's medication.

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Caregiver Asenath Lainez-Munoz and explained the purpose of the visit. The investigation consisted of interviews and review of records. First allegation, Staff did not allow the resident to leave the facility. Regarding the allegation “Staff did not allow resident to leave the facility” LPA conducted interviews with facility Administrator and responsible party, throughout interviews, interviews revealed that Resident#1 Responsible Party informed Facility Administrator regarding Resident #1 moving out of the facility. However, it was reported that Resident #1 Responsible Party did not provide a formal 30-day discharge notice to the Administrator. On 8/22/2024 Resident#1 was prevented from being discharged from the facility. Administrator indicated that responsible party was trying take Resident#1 without paying the facility for care serthe state’s words, verbatim · CDSS document, Nov 22, 2024 · control 56-AS-20240906161537

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility did not issue a refund to a resident in care.

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Facility Administrator Joaquin Thompson and explained the purpose of the visit. The investigation consisted of interview and review of records. First allegation, Facility did not issue a refund to a resident in care. During interview with administrator regarding resident’s refund Administrator stated that the refund pertaining to Resident #1 (R#1) was still pending and has not been issued because of financial reasons. On 11/7/2023 family indicated that Resident #1 was admitted to the facility on 6/30/2023 and Resident #1 vacated the facility on 7/11/2023. Family has stated that they have yet to receive any refund which was indicated by the facility. Based on the evidence gathered during the investigation, the above allegations are Substantiated. Substantiatedthe state’s words, verbatim · CDSS document, Nov 7, 2023 · control 56-AS-20231101131317

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff handled resident in an aggressive manner resulting in injury. Facility did not seek medical attention for resident. Staff yelled at resident. Facility did not allow resident to have visitors.

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Administrator Joaquin Thompson and explained the purpose of the visit. The investigation consisted of interviews and a review of records. First allegation, Staff handled resident in an aggressive manner resulting in injury. During interview with Staff #1 (S1) and Staff #2 (S2) both denied handling Resident #1 in a rough manner or injuring Resident #1 (R1). LPA asked Staff #1 (S1) and Staff #2 (S2) if they have witnessed staff handling Resident #1 (R1) in a rough manner Staff #1 (S1) and Staff #2 (S2) stated “No”. LPA interviewed Resident # 2, Resident #3, Resident #4, and Resident #5 and all denied witnessing Resident # 1 (R1) being handled in a rough manner by staff. LPA asked Resident 2-5 if staff has handled them in a rough manner all stated “No” Resident #3 (R3) and Resident #4 (R4) stated that facility staff is kind and attend tothe state’s words, verbatim · CDSS document, Oct 11, 2023 · control 56-AS-20230711091759

Allegation investigated: Staff stole residents money.

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Facility Administrator Joaquin Thompson and explained the purpose of the visit. The investigation consisted of interviews and a review of records. First allegation, Staff stole residents’ money. During interviews with Staff #1 and Staff #2 both staff denied taking money from residents. During interviews with Resident #1, Resident #2, and Resident #3 all residents stated that staff has not stole or ask to borrow money from residents. In addition, Residents #1-3 stated that they have not witnessed staff taking or borrowing money from other residents. During interviews Resident #1 stated that no staff has taken resident to the bank nor has staff asked resident to borrow money. LPA observed that Resident #1 had wallet and bank card in their possession. Based on the evidence obtained during the course of the investigation, LPA has determined that thethe state’s words, verbatim · CDSS document, Sep 22, 2023 · control 56-AS-20230921102420