Canyon Hills Care Home is a residential care home for the elderly (RCFE) in Colton, San Bernardino County, California — state license #366410678, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 7 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated March 26, 2026 — published below in full, verbatim and unscored.

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Canyon Hills Care Home

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Residential care home for the elderly (RCFE) · Small home, 6 residents · Colton, CA · San Bernardino County
LicensedWheelchairMemory careHospiceBedridden
No openings reportedBeds change hands in days ·
License #366410678, held since 2006 · read from the California state record on August 2, 2026 ·See on State Site →
7791 Stewart Road · Colton, San Bernardino County
Phone
(909) 433-0612
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 6 residents
Dementia / memory careVerified in record
Hospice careApproved for 2 residents
Bedridden careApproved for 1 resident

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
6 NON-AMBULATORY OF WHICH 1 MAY BE BEDRIDDEN IN ROOM #1. HOSPICE WAIVER FOR 2State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2021, the state has visited this home 7 times and filed 7 documents. The most recent is a facility evaluation report, dated March 26, 2026.

Most recent state visit
June 16, 2026
Occupancy at the February 10, 2025 visit
5 of 6 beds

The state's published file for this home includes 2 documents with transcribed findings, dated October 15, 2021 to February 10, 2025. 2 of the 2 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (1). 2 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 2 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 4 of 7 documentsFull record on the state’s site →
20261 state visit · 1 document
Mar 26, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20252 state visits · 2 documents
Mar 12, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 10, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff did not follow Emergency Disaster Plan Staff do not have required medication training

On 2/10/2025 at 9:30 AM, Licensing Program Analyst (LPA) Eldin Serrano arrived at the facility to investigate a complaint and deliver the findings for the above complaint allegation. Upon arrival, LPA Serrano met with the caregiver Myrna Sapigao and immediately called the Administrator/Licensee Meljorie Castelo who arrived ten (10) minutes later. LPA Serrano informed administrator of the purpose of the visit. The investigation consisted of file review, observation and interviews with relevant parties.The department received a complaint on 02/05/2025 regarding the following allegations: #1 Staff did not follow Emergency Disaster Plan. During the interview with the licensee, the licensee stated that they had an emergency shutdown of electricity in the area in which the Southern California Edison (SCE) did not give prior notification for the ouatge on 1/9/2025 which SCE usually do for scheduled outages. ****continue on LIC9099C***** Substantiatedthe state’s words, verbatim · CDSS document, Feb 10, 2025 · control 56-AS-20250205094501
20241 state visit · 1 document
Feb 14, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations0typical 0
Type B citations2typical 0
Substantiated complaints2typical 0
Total complaints2typical 0
State visits on file7typical 6
“Typical” is the statewide median across the 5,773 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2006.
Year-by-year trend
YearVisitsDocumentsSubstantiated20261102025221202411020221102021120
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

≈ $3,500–$5,500 /mo
our estimate — San Bernardino County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Is Canyon Hills Care Home licensed?

Yes — Canyon Hills Care Home is a licensed residential care home for the elderly (RCFE) in Colton (San Bernardino County): California license #366410678, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 7 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated March 26, 2026, appears in the inspection record on this page.

Can Canyon Hills Care Home care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Canyon Hills Care Home with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license record6 NON-AMBULATORY OF WHICH 1 MAY BE BEDRIDDEN IN ROOM #1. HOSPICE WAIVER FOR 2

How much does Canyon Hills Care Home cost?

California's public licensing record does not include Canyon Hills Care Home's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Canyon Hills Care Home accept Medi-Cal or the Assisted Living Waiver?

Canyon Hills Care Home is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

5 of 6 beds occupied (83%) when the state visited on February 10, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Canyon Hills Care Home?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 7 state visits and 7 dated documents since 2021 for Canyon Hills Care Home; 2 complaint-investigation narratives are transcribed verbatim below. The most recent, dated February 10, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

2 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not follow Emergency Disaster Plan Staff do not have required medication training
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 2/10/2025 at 9:30 AM, Licensing Program Analyst (LPA) Eldin Serrano arrived at the facility to investigate a complaint and deliver the findings for the above complaint allegation. Upon arrival, LPA Serrano met with the caregiver Myrna Sapigao and immediately called the Administrator/Licensee Meljorie Castelo who arrived ten (10) minutes later. LPA Serrano informed administrator of the purpose of the visit. The investigation consisted of file review, observation and interviews with relevant parties.The department received a complaint on 02/05/2025 regarding the following allegations: #1 Staff did not follow Emergency Disaster Plan. During the interview with the licensee, the licensee stated that they had an emergency shutdown of electricity in the area in which the Southern California Edison (SCE) did not give prior notification for the ouatge on 1/9/2025 which SCE usually do for scheduled outages. ****continue on LIC9099C***** Substantiated— CDSS inspection report, February 10, 2025 · control 56-AS-20250205094501

2021

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident was physically abused while in care Facility staff did not ensure resident's personal care needs were met
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility to follow up on the complaint investigation with the allegation(s) above. LPA Colvin met with caregiver Shirley Digma and advised of the purpose of today's visit. Below is a summary of the findings of the investigation: Regardign allegation "Resident was physically abused while in care": LPA Colvin reviewed resident's (R1) records and conducted interviews with staff, residents, and outside parties pertinent to R1's care. LPA Colvin was unable to confirm allegation of physical abuse as no evidence was provided of the abuse with the complaint, and LPA Colvin's investigation did not yield any proof of physical abuse either. Additionally, the allegation is in regards to an event that reportedly happened back in 2018. Due to the length of time that has passed between 2018 and the date the allegation was reported, there is little evidence remaining to investigate. Lastly, R1 was unable to be interviewed regarding the alle— CDSS inspection report, October 15, 2021 · control 18-AS-20210126093050

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 7 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
0
typical for this size: 0
Type B citations
2
typical for this size: 0
Substantiated complaints
2
typical for this size: 0
Total complaints
2
typical for this size: 0
State visits on file
7
typical for this size: 6
See the full inspection record on the state's site →
Talk to this home directly

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(909) 433-0612
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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