Summerfield Of Redlands is a residential care home for the elderly (RCFE) in Redlands, San Bernardino County, California — state license #361880786, licensed for 75 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 35 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 26, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 43 times and filed 35 documents. The most recent is a facility evaluation report, dated June 26, 2026.
The state's published file for this home includes 14 documents with transcribed findings, dated September 22, 2021 to January 20, 2026. 14 of the 14 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (12). 14 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 14 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 26, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 19, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 10, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 27, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 27, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 24, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 20, 2026Unsubstantiated
Allegation investigated: Staff did not properly supervise resident resulting resident to fall.
Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conclude a complaint investigation regarding the above allegation. LPA Prieto met with Executive Director Rachelle Llamas and explained the elements of the complaint. Allegation #1 - Executive Director Llamas (S1) produced medical assessment, for resident #1 (R1) in question, as well as the Needs and Services Plan, Face sheet and Narrative Charting notes. R1's assessment indicates that the diagnosis is related to R1's residence at a Memory Care facility. Needs and Care plan indicate the R1 is independent with toileting and can ambulate independently. Charting Narrative for R1, indicated that a fall occurred on 09/28/2023, in R1's room,when she was later taken to a medical facility as she expressed pain. Records show that the responsible parties were contacted and a report was sent to the Licensing office as required. Notes also indicate that R1 did not return to the facilty after 09/28/2023. R1 was not available fthe state’s words, verbatim · CDSS document, Jan 20, 2026 · control 56-AS-20231009102802
Dec 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 5, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 5, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 29, 2025Substantiated
Allegation investigated: Staff neglect resulted in resident death
Licensing Program Analyst (LPA), Yolanda Delgado, arrived unannounced to conclude a complaint investigation into the allegation of staff neglect resulted in resident death. LPA met with Administrator, Rachelle Wheaton and discussed the purpose of the visit. Rachelle had to excuse herself due to a prior engagment, Business Office Manager, Jonathan Guzman met with LPA. Rachelle returned during the discussion of the report. During the investigation, interviews were conducted with facility staff and residents and records were obtained and reviewed. On July 10, 2021, Community Care Licensing received a complaint alleging staff’s neglect resulted in resident’s death. It was reported R1 was at the facility having lunch in the dining room when R1 started choking. Based on the review of the Ambulance Billing Report (ABR) dated July 10, 2021, facility staff called emergency services at 12:08 pm and emergency services personnel arrived at 12:12 pm. The ABR report indicates under Dispatch Informatthe state’s words, verbatim · CDSS document, Oct 29, 2025 · control 18-AS-20210713153425
Aug 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 8, 2025Substantiated
Allegation investigated: Staff is neglecting residents in care.
Licensed Program Analysts (LPAs), Edith Conchas and Renese Howell-Small conducted an unannounced visit to conclude the investigation and deliver findings to the above-mentioned complaint. LPAs identified themselves and discussed the purpose of the visit to Resident Servcies Director, Rachelle Wheaton. The investigation consisted of LPA observations, interviews with staff and residents, and review of pertinent records. It is alleged that staff are neglecting residents in care. LPA interviewed the reporting party, staff, and residents. Interviews revealed that Resident 1 (R1) and Resident 2 (R2) were in a physical altercation. On 4/25/2025 Staff 1 (S1) observed R2 kicking R1 in the hallway. Interviews with staff revealed that although R1 was bloodied, emergency services were not contacted. Therefore, this allegation is SUBSTANTIATED. A deficiency will be cited. Substantiatedthe state’s words, verbatim · CDSS document, Aug 8, 2025 · control 56-AS-20250618132605
Jun 11, 2025Unsubstantiated
Allegation investigated: Staff not keeping facility free of pests. Staff mismanaging resident’s medication.
Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to deliver findings on a complaint investigation regarding the above allegations. LPA met with Executive Director Heidi Charette and discussed the purpose of the visit. Regarding allegation #1, LPA conducted a walk through of the facility and toured the kitchen, LPA did not observe pests. LPA obtained pertinent documentation corroborating facility does not have a pests problem. LPA conducted seven (7) resident interviews, 6 of the 7 residents confirmed the facility does not have a pests problem. 1 of the 7 residents stated they seen pests along the baseboards of the dining room, but could not give a timeframe when they were observed. LPA conducted seven (7) staff interviews, all whom confirmed the facility does not have a pests problem. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 11, 2025 · control 56-AS-20250401130020
Jun 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 13, 2025Unsubstantiated
Allegation investigated: Facility staff did not know resident's whereabouts for an extended period of time. Resident did not receive assistance after falling for an extended period of time. Resident sustained injuries (sun/heat blisters, head wound) while in care.
Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding the above allegations. LPA Prieto met with Executive Director Charette and explained the elements of the complaint. Allegation #1 - Interview with Executive Director states the facility is more that sufficiently staffed to meet the needs of the residents in care. LPA interviewed S1, S2 S3 and S4 who stated residents are cared for in groups and specific times so that they are aware of resident's whereabouts at the facility. LPA interviewed residents #1 (R1), R2, R3, R4, R5, R6 and R7 all stating there is sufficient staff who care for their needs and whereabouts. Allegation #2 - LPA Prieto was not able to interview R8, in question, who no longer resides at the facility. Documentation obtained during today's investigation chronicles the timeline of R8's fall on 04/17/2022, with a subsequent call to 911 and transfer to a medical facility. There is no evidence to corroboratethe state’s words, verbatim · CDSS document, May 13, 2025 · control 56-AS-20220421150345
May 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 5, 2025Unsubstantiated
Allegation investigated: Resident sustained unexplained injuries while in care. Facility is not following reporting requirements. Facility is not sufficiently staffed to meet the resident's needs. Facility staff is not properly trained.
Licensing Program Analyst (LPA) Becky Mann conducted an unannounced visit to the facility to initiate a complaint investigation. LPA met with Heidi Charette, Administrator and discussed the purpose of the visit. The investigation consisted of LPA pertinent record reviews and interviews with staff and residents. The allegation that Resident sustained unexplained injuries while in care. Staff interviewed stated that they take the precautions to prevent residents from sustaining injuries while in care. Residents interviewed were not able to respond due to cognitive impairment. The Facility is not following reporting requirements. Based on LPAs observations, interviews and record reviews with the current administrator Heidi Charette, the facility does follow reporting requirements. The allegation at the time of the incident there was not enough evidence to corroborate the allegation. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 5, 2025 · control 18-AS-20210518090908
Dec 24, 2024Unsubstantiated
Allegation investigated: Resident developed a pressure injury while in care. Staff do not ensure resident care needs are being met.
Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Business Office Manager (BOM), Jonathan Guzman, and explained the purpose of the visit. The investigation consisted of interviews and review of records. First allegation: Resident developed a pressure injury while in care. Regarding the allegation stated above LPA conducted a record LPA discovered that R#1 was being treated for stage #2 pressure injury along with elbow skin tear by Inland Valley Hospice. LPA review medication record and discovered that cream was prescribed to R#1 to help treat R#1 affected areas. LPA conducted interview with S#1 who informed LPA that R#1 was being treated for pressure injury according to resident treatment plan. Second allegation: Staff do not ensure resident care needs are being met. Regarding the allegation stated above LPA conducted a review of R#1 records and discovered that Resident #1 was bedbounthe state’s words, verbatim · CDSS document, Dec 24, 2024 · control 56-AS-20240523081611
May 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 14, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Summerfield Of Redlands licensed?
Yes — Summerfield Of Redlands is a licensed residential care home for the elderly (RCFE) in Redlands (San Bernardino County): California license #361880786, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 75 residents. State records list 35 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated June 26, 2026, appears in the inspection record on this page.
Can Summerfield Of Redlands care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Summerfield Of Redlands with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 75 NON-AMBULATORY, OF WHICH 10 MAY BE BEDRIDDEN. APPROVED FOR SECURED PERIMETER. APPROVED HOSPICE WAIVER FOR 12. NEW MANAGEMENT COMPANY, NORTHSTAR SENIOR LIVING, INC., EFFECTIVE 03/30/22.NEW MGT NORTHSTAR SNR LVG MGT LLC EFFECTIVE 4/22/26
How much does Summerfield Of Redlands cost?
California's public licensing record does not include Summerfield Of Redlands's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Summerfield Of Redlands accept Medi-Cal or the Assisted Living Waiver?
Summerfield Of Redlands is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
39 of 75 beds occupied (52%) when the state visited on January 20, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Summerfield Of Redlands?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 43 state visits and 35 dated documents since 2021 for Summerfield Of Redlands; 14 complaint-investigation narratives are transcribed verbatim below. The most recent, dated January 20, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 43 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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