Atienza Residential Care is a residential care home for the elderly (RCFE) in Redlands, San Bernardino County, California — state license #361880724, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 15 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated May 21, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 17 times and filed 15 documents. The most recent — a complaint investigation report on May 21, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 8 documents with transcribed findings, dated January 27, 2023 to May 21, 2026. 8 of the 8 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (5). 8 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 8 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 21, 2026Unsubstantiated
Allegation investigated: Facility staff are not properly trained to meet the needs of the clients Staff are not properly assisting residents with personal hygiene Staff are not meeting residents dietary needs
Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to deliver findings on a complaint investigation regarding the above allegations. LPA met with Caregiver Rose Penilla and discussed the purpose of the visit. Regarding Allegation #1, that facility staff are not properly trained to meet the needs of the clients, a review of staff training records indicates that staff have received the required training to meet client needs. LPA did not observe any staff who appeared unable to perform their duties or meet client care requirements. Regarding Allegation #2, that staff are not properly assisting residents with personal hygiene, interviews with staff revealed that most residents receive hygiene assistance through home health services. However, staff stated they provide assistance upon resident request and when it is observed to be necessary. Regarding Allegation #3, that staff are not meeting residents’ dietary needs, interviews with staff indicatedthe state’s words, verbatim · CDSS document, May 21, 2026 · control 56-AS-20250527140213
Mar 25, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 21, 2026Unsubstantiated
Allegation investigated: Staff did not ensure that resident's room was free of pests Resident sustained bed sores due to staff improper care Staff refused to assist residents with diaper changes The Administrator is at the facility an insufficient amount of hours
Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to the facility to conclude the complaint investigation on the above allegations. LPA met with Caregiver, Rosalinda Penila, who was informed of today’s visit. The investigation consisted of LPA observations, reviewing pertinent records, and interviews with relevant parties. Regarding the allegation, Staff did not ensure that resident’s room was free of pest, two (2) residents interviews indicated that they have no pest in their bedrooms. The Administrator and three (3) staff interviews indicate that they do ensure resident’s rooms are free from pest. The licensee maintains a monthly service contract with a pest control company to ensure the facility is free of pest. Regarding the allegation, resident sustained bedsores due to staff improper care, review of Resident #1 (R1s) medical records and outside party interviews indicate not enough evidence to corroborate the allegation. R1 had been assessed with bedsorethe state’s words, verbatim · CDSS document, Jan 21, 2026 · control 56-AS-20250324120036
Nov 25, 2025Unsubstantiated
Allegation investigated: Facility does not provide adequate amount of incontinence supply
Licensing Program Analysts (LPAs) Sarina Ramirez and Eldin Serrano conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPAs met with Caregiver Rose Pinella, and discussed the purpose of the visit. Regarding Allegation above, LPA Serrano toured the facility and observed a sufficent amount of incontinence supplies. R1 receives incontinence supplies provided by Veterans Adminstration (VA). Based on LPAs interviewed two (2) of the three (3) residents receive incontinence care. Based on LPA’s observations, staff and resident interviews, and relevant documentation, the allegation is determined to be Unsubstantiated. An Unsubstantiated finding means that although the allegation may be valid or could have occurred, there is insufficient evidence to support that the alleged violation did or did not happen. An exit interview was conducted with Caregiver Rosalinda Pinella, and a copy of this report was provided at the conclusion of the visthe state’s words, verbatim · CDSS document, Nov 25, 2025 · control 56-AS-20251124133424
Sep 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 15, 2025Unsubstantiated
Allegation investigated: Staff were over medicating resident
On 09/15/2025 at 9:30AM Licensing Program Analyst (LPA) Renese Howell-Small conducted an unannounced visit to the facility in order to deliver findings for the above allegation. LPA discussed the purpose of the visit with staff and staff contacted Licensee/Administrator Caroline Armstrong via telephone and the Administrator arrived at the facility later. LPA observed two (2) staff and four (4) residents in care during the visit. In regards to the allegation of staff were over medicating resident: LPA interviewed three (3) staff and (3) residents. Staff denied over medicating resident(s). Staff stated that the Administrator will administer medication or staff give the medication according to the physician's orders. LPA did not observe Resident 1's (R1) files or any medication records. The Administrator stated that they would have the staff look for the file, however staff was unable to provide it for review. LPA also interviewed relatives of R1 and was not able to obtain documentation tthe state’s words, verbatim · CDSS document, Sep 15, 2025 · control 56-AS-20240911092746
Sep 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 18, 2025Substantiated
Allegation investigated: Staff did not properly maintain facility sinks
On August 18, 2025, Licensing Program Analyst (LPA) Eldin Serrano visited the facility to investigate the mentioned allegation and deliver findings. LPA met with Caregiver Rosalinda Pinella to discuss the purpose of the visit. The investigation consisted of observation and interview of staff. The allegation indicates that Staff did not properly maintain facility sinks. LPA observed that the faucets on the facility kitchen sink and resident bathroom sink are both leaking water. Interview with staff revealed that both faucets were leaking for a while and the landlord fixed it but now the faucet is back to leaking again. Citation will be issued. Based on observation and interview, the preponderance of evidence standard has been met, therefore, the allegation is substantiated under the California Code of Regulations (Title 22, Division 6 & Chapter 1). An exit interview was conducted, where this report, LIC9099, and LIC9099D along with appeal rights, were provided to the Caregiver Rosalindathe state’s words, verbatim · CDSS document, Aug 18, 2025 · control 56-AS-20250812104335
Apr 3, 2025Substantiated
Allegation investigated: Staff do not keep the facility clean a sanitary Staff do not provide residents with comfortable living accommodations Staff does not provide resident's medication as prescribed
Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding the above allegations. LPA Prieto spoke with licensee Caroline Armstrong, who was unable to arrive and designated staff Remi Gallego to address the matters during this investigation. LPA Prieto toured the facility and interviewed resident #1 (R1), R2, R3, and R4 as well as staff #1 (S1) and S2. LPA observed that the dresser drawers in R1's room does not close, scuffs on the walls and stained carpet. LPA also observed a small roach in the bedroom of R1. LPA observed a poorly repaired door T strike plate. LPA observed spiders and their webs in the corners of the living room walls, broken door stopper in the bedroom of R2. LPA observed a plastic drawer in room of R3 and R4 that was not in good repair. Facility entrance door has old painter's tape with dirty baseboards. Substantiatedthe state’s words, verbatim · CDSS document, Apr 3, 2025 · control 56-AS-20250328140322
Mar 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 2, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 20, 2024Unsubstantiated
Allegation investigated: Staff's behavior poses a risk to residents in care
Licensing Program Analysts (LPAs) Mary Rico and Raquel Hernandez conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with staff Carmelita Dadivas and explained the purpose of the visit. The investigation consisted of staff interviews, client interviews and facility tour. For allegation, Staff's behavior poses a risk to residents in care. LPA Rico conducted (4) staff interviews. 4 out of the 4 staff stated that they have not pose residents at risk by their behaviors. 4 out of the 4 staff also stated that they have not witness a staff member use the bathroom outside the facility. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 20, 2024 · control 56-AS-20240328103346
Mar 22, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Atienza Residential Care licensed?
Yes — Atienza Residential Care is a licensed residential care home for the elderly (RCFE) in Redlands (San Bernardino County): California license #361880724, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 15 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated May 21, 2026, was marked “Unsubstantiated” by the state.
Can Atienza Residential Care care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Atienza Residential Care with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 6 NON-AMBULATORY. HOSPICE WAIVER FOR 5.
How much does Atienza Residential Care cost?
California's public licensing record does not include Atienza Residential Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Atienza Residential Care accept Medi-Cal or the Assisted Living Waiver?
Atienza Residential Care is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
4 of 6 beds occupied (67%) when the state visited on May 21, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Atienza Residential Care?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 17 state visits and 15 dated documents since 2022 for Atienza Residential Care; 8 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 21, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 17 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Atienza Residential Care?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Armstrong, Caroline, who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(909) 792-3835Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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