Mgb Carmel Manor is a residential care home for the elderly (RCFE) in Upland, San Bernardino County, California — state license #361800198, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 11 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated April 17, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 15 times and filed 11 documents. The most recent is a complaint investigation report, dated April 17, 2026.
The state's published file for this home includes 7 documents with transcribed findings, dated July 7, 2021 to February 27, 2026. 7 of the 7 carry the state's recorded outcome word: “Substantiated” (1), “Unfounded” (1), “Unsubstantiated” (5). 7 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 7 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 17, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 27, 2026Unsubstantiated
Allegation investigated: Staff did not prevent a resident from hitting another resident
Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility Administrator Glenn Bernal and explained the purpose of the visit regarding the allegation stated above. First allegation: Staff did not prevent a resident from hitting another resident. Regarding the allegation, LPA conducted an interview with Staff #1 and Staff #2 LPA went over the alleged allegation with Staff #1 and Staff #2, LPA was informed by S#1 and S#2, that early in the morning (3:00am), staff heard a loud shout that came across the hallway, S#2 informed LPA that S#2 observed R#1 in the wall way across from the bathroom holding their left side of their head. Staff #2 informed that R#1 indicated that Resident #2 had hit Resident #1 with their cane. LPA conducted an interview with Resident #2 LPA went over the alleged allegation with Resident #2 pertaining to Resident #2 hitting Resident #1. Resident #2 informed LPA that resident had woken up to use ththe state’s words, verbatim · CDSS document, Feb 27, 2026 · control 56-AS-20260225120958
Nov 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 12, 2025Unsubstantiated
Allegation investigated: Staff handles resident in a rough manner
LPA Javier Prieto arrived to the facility to conduct a complaint investigation regarding the above allegation. LPA met with Administrator Glenn Bernal and explained the elements of the complaint. LPA Prieto interviewed resident #1 (R1), R2, R3 and R4. Each stating that staff does not handle them in a rough manner. LPA interviewed caregiver staff #1 (S1) and S2, each stating that they do not handle residents in a rough manner during their care or transfers. Resident in question (R5) was not available for interview during time of investigation. Based on the information obtained there is not enough evidence to support the allegation made in this complaint. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Administrator Bernal and a copy was left with the facility. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 12, 2025 · control 56-AS-20221024143427
Dec 16, 2024Unsubstantiated
Allegation investigated: Staff hit resident.
Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Caregiver Gloria Hughes and explained the purpose of the visit. The investigation consisted of interviews,and observation. First allegation: Staff hit resident. Regarding the first allegation “Staff hit resident” LPA conducted interviews with Resident #1, #2, and #3, and all informed LPA that they have not been hit or mistreated by staff. In addition, R#2 and R#3 informed LPA that they have not witnessed staff hit or mistreat Resident #1. LPA interviewed Staff #1 and Staff #2 regarding the allegation above both S#1 and S#2 denied hitting or mistreating residents. In addition, S#1, and S#2, informed LPA that they have not witnessed other staff hit or mistreat residents in care. Based on corroborating evidence obtained during the course of the investigation, LPA has determined that the above allegation is Unsubstantiated. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 16, 2024 · control 56-AS-20241213134701
Dec 3, 2024Unsubstantiated
Allegation investigated: Staff consume liquor while on shift Staff do not have fingerprint clearance Staff lock facility doors to prevent residents from leaving Staff insert suppositories to residents in care Staff did not complete required trainings Staff did not maintain resident records Residents are not provided proper food service Staff did not ensure resident’s diapering needs were met Staff did not provide adequate medication assistance to residents in care
Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Caregiver Eladia Plenos and explained the purpose of the visit. The investigation consisted of interviews and review of records. First allegation, staff consume liquor while on shift. Regarding the first allegation “Staff consume liquor while on shift” LPA conducted a walkthrough of the facility, LPA inspected kitchen cabinets, appliances, along with kitchen pantry, and liquor was not observed during the inspection. LPA conducted interviews with residents regarding staff consuming liquor while on shift, all residents denied witnessing staff consume liquor while providing care. In addition, residents also denied smelling liquor odor on staff. LPA conducted interviews with staff regarding staff consuming liquor while on shift. All staff denied consuming or storing liquor at the facility. Furthermore, staff also denied witnessing other stthe state’s words, verbatim · CDSS document, Dec 3, 2024 · control 56-AS-20241120095631
Nov 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 18, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Mgb Carmel Manor licensed?
Yes — Mgb Carmel Manor is a licensed residential care home for the elderly (RCFE) in Upland (San Bernardino County): California license #361800198, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 11 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated April 17, 2026, appears in the inspection record on this page.
Can Mgb Carmel Manor care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Mgb Carmel Manor with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 5 NON-AMBULATORY, 1 BEDRIDDEN. HOSPICE WAIVER FOR 4.
How much does Mgb Carmel Manor cost?
California's public licensing record does not include Mgb Carmel Manor's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Mgb Carmel Manor accept Medi-Cal or the Assisted Living Waiver?
Mgb Carmel Manor is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
6 of 6 beds occupied (100%) when the state visited on February 27, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Mgb Carmel Manor?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 15 state visits and 11 dated documents since 2021 for Mgb Carmel Manor; 7 complaint-investigation narratives are transcribed verbatim below. The most recent, dated February 27, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 15 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(909) 982-4786Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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