Atria El Camino Gardens · License #347000389 · 2426 Garfield Ave, Carmichael, CA · (916) 488-5722 Record printed from covelightcare.com — data as of the dates shown on each item.
Atria El Camino Gardens is a residential care home for the elderly (RCFE) in Carmichael, Sacramento County, California — state license #347000389, licensed for 325 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 60 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated November 4, 2025 — published below in full, verbatim and unscored.
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
✓Wheelchair / non-ambulatoryApproved for 325 residents
✓Dementia / memory careVerified in record
–Hospice careNot on file — ask the home
–Bedridden careNot on file — ask the home
“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.
Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →
LICENSE EFFECTIVE DATE: 06/02/24. LICENSED FOR 325 NON-AMBULATORY RESIDENTS, 20 OF WHOM MAY RECEIVE HOSPICE SERVICES. SERVICES.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026
“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.
Since 2021, the state has visited this home 70 times and filed 60 documents. The most recent is a complaint investigation report, dated November 4, 2025.
Most recent state visit
July 16, 2026
Occupancy at the May 1, 2024 visit
185 of 325 beds
The state's published file for this home includes 25 documents with transcribed findings, dated July 26, 2021 to May 1, 2024. 25 of the 25 carry the state's recorded outcome word: “Substantiated” (5), “Unfounded” (13), “Unsubstantiated” (7). 25 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 25 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
Nov 4, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 4, 2025Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 22, 2025Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 21, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 21, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 29, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 8, 2025Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 6, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
20248 state visits · 11 documents
Oct 30, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 30, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 20, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 29, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 22, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 1, 2024Complaint investigation reportUnfounded
Allegation investigated: Illegal eviction Staff did not provide resident's responsible party with resident's records.
On 5/1/2024, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced to the facility to deliver the finding of the allegations cited above. LPA met with Executive Director, Natasha Georges, and explained the purpose of the visit. The course of this investigation, LPA has conducted interviews and extensive file review. Results are as follow, please see LIC 9099-C. Unfoundedthe state’s words, verbatim · CDSS document, May 1, 2024 · control 59-AS-20230920125329
Mar 14, 2024Complaint investigation reportUnfounded
Allegation investigated: Facility is not allowing resident to leave the facility.
On 3/14/2024, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at the facility to deliver the finding regarding the allegation the department received. LPA met with Executive Director, Natasha Georges, and explained the purpose of the visit. During the investigation, LPA conducted extensive interviews. Result of the investigation is as follow. Please continue on LIC 9099-C... Unfoundedthe state’s words, verbatim · CDSS document, Mar 14, 2024 · control 59-AS-20230703092623
Mar 14, 2024Complaint investigation reportUnfounded
Allegation investigated: Facility is not maintaining a comfortable temperature for a resident in care.
On 3/14/2024, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at the facility to deliver the finding regarding the allegation the department received. LPA met with Executive Director, Natasha Georges, and explained the purpose of the visit. During the investigation, LPA conducted extensive interviews, file review and room inspections. Result of the investigation is as follow. Please continue on LIC 9099-C... Unfoundedthe state’s words, verbatim · CDSS document, Mar 14, 2024 · control 59-AS-20230802163034
Mar 14, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 13, 2024Complaint investigation reportUnfounded
Allegation investigated: Facility staff are not keeping the facility at a comfortable temperature for residents Licensee does not ensure facility AC unit is in working condition
On 3/14/2024, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at the facility to deliver the findings regarding the allegations the department received. LPA met with Executive Director, Natasha Georges, and explained the purpose of the visit. During the investigation, LPA conducted extensive interviews, file review and room inspections. Results of the investigation is as follow. Please continue on LIC 9099-C... Unfoundedthe state’s words, verbatim · CDSS document, Mar 13, 2024 · control 59-AS-20230519094241
Jan 5, 2024Complaint investigation reportUnfounded
Allegation investigated: Staff did not follow proper eviction procedures
On 01/05/2024, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at the facility to open and deliver the findings of the allegation cited above. LPA met with Executive Director, Cristina Ortiz, and explained the purpose of the visit. Today's investigation, LPA conducted a file review and interviews with Administrator and R1. Result is as follow regarding Allegation: Staff did not follow proper eviction procedures Please continue on LIC 9099-C. Unfoundedthe state’s words, verbatim · CDSS document, Jan 5, 2024 · control 59-AS-20231227082445
20232 state visits · 4 documents
Nov 30, 2023Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 20, 2023Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 20, 2023Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 20, 2023Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Beside homes the same size
Type A citations3typical 1
Type B citations4typical 1
Substantiated complaints7typical 2
Total complaints31typical 7
State visits on file70typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 1995.
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →
our estimate — Sacramento County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo(2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →
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No Google listing is on file for this home. When one exists, its rating, review themes, and hours appear here — attributed to Google, never blended with the state record, and never part of how we rank homes.
This home hasn’t added its own details yet. When the operator claims this page, their photos, tour video, activities, languages, and staffing answers appear here — always labeled as theirs, never blended with the state record. Operators: claim your home, free →
What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?
The first two come straight from this home’s record — a brochure won’t answer them.
Yes — Atria El Camino Gardens is a licensed residential care home for the elderly (RCFE) in Carmichael (Sacramento County): California license #347000389, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 325 residents. State records list 60 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated November 4, 2025, appears in the inspection record on this page.
Can Atria El Camino Gardens care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Atria El Camino Gardens with clearances for wheelchair / non-ambulatory and dementia / memory care; it does not list hospice care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordLICENSE EFFECTIVE DATE: 06/02/24. LICENSED FOR 325 NON-AMBULATORY RESIDENTS, 20 OF WHOM MAY RECEIVE HOSPICE SERVICES. SERVICES.
How much does Atria El Camino Gardens cost?
California's public licensing record does not include Atria El Camino Gardens's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Sacramento County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Atria El Camino Gardens accept Medi-Cal or the Assisted Living Waiver?
Atria El Camino Gardens is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
185 of 325 beds occupied (57%) when the state visited on May 1, 2024. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Atria El Camino Gardens?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 70 state visits and 60 dated documents since 2021 for Atria El Camino Gardens; 25 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 1, 2024, records an allegation the state marked “Unfounded”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
Allegation the state reviewedIllegal eviction Staff did not provide resident's responsible party with resident's records.
State's findingUnfoundedThe state investigated and found the allegation to be false.
On 5/1/2024, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced to the facility to deliver the finding of the allegations cited above. LPA met with Executive Director, Natasha Georges, and explained the purpose of the visit. The course of this investigation, LPA has conducted interviews and extensive file review. Results are as follow, please see LIC 9099-C. Unfounded— CDSS inspection report, May 1, 2024 · control 59-AS-20230920125329
Allegation the state reviewedFacility is not allowing resident to leave the facility.
State's findingUnfoundedThe state investigated and found the allegation to be false.
On 3/14/2024, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at the facility to deliver the finding regarding the allegation the department received. LPA met with Executive Director, Natasha Georges, and explained the purpose of the visit. During the investigation, LPA conducted extensive interviews. Result of the investigation is as follow. Please continue on LIC 9099-C... Unfounded— CDSS inspection report, March 14, 2024 · control 59-AS-20230703092623
Allegation the state reviewedFacility is not maintaining a comfortable temperature for a resident in care.
State's findingUnfoundedThe state investigated and found the allegation to be false.
On 3/14/2024, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at the facility to deliver the finding regarding the allegation the department received. LPA met with Executive Director, Natasha Georges, and explained the purpose of the visit. During the investigation, LPA conducted extensive interviews, file review and room inspections. Result of the investigation is as follow. Please continue on LIC 9099-C... Unfounded— CDSS inspection report, March 14, 2024 · control 59-AS-20230802163034
Allegation the state reviewedFacility staff are not keeping the facility at a comfortable temperature for residents Licensee does not ensure facility AC unit is in working condition
State's findingUnfoundedThe state investigated and found the allegation to be false.
On 3/14/2024, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at the facility to deliver the findings regarding the allegations the department received. LPA met with Executive Director, Natasha Georges, and explained the purpose of the visit. During the investigation, LPA conducted extensive interviews, file review and room inspections. Results of the investigation is as follow. Please continue on LIC 9099-C... Unfounded— CDSS inspection report, March 13, 2024 · control 59-AS-20230519094241
Allegation the state reviewedStaff did not follow proper eviction procedures
State's findingUnfoundedThe state investigated and found the allegation to be false.
On 01/05/2024, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at the facility to open and deliver the findings of the allegation cited above. LPA met with Executive Director, Cristina Ortiz, and explained the purpose of the visit. Today's investigation, LPA conducted a file review and interviews with Administrator and R1. Result is as follow regarding Allegation: Staff did not follow proper eviction procedures Please continue on LIC 9099-C. Unfounded— CDSS inspection report, January 5, 2024 · control 59-AS-20231227082445
Allegation the state reviewedFacility is unsanitary. Staff do not ensure that the facility is free from pests.
State's findingUnfoundedThe state investigated and found the allegation to be false.
On 08/11/2023, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at the facility to deliver the findings of the allegations cited above. LPA met with Executive Director, Kimberly Hagen, and explained the purpose of the visit. During the investigation, LPA conducted interviews and inspection of the facility. LPA is unable to find and or meet the preponderance, per policy. The results of the investigation are as follows: ** Report continued on 9099-C ** Unfounded— CDSS inspection report, August 11, 2023 · control 25-AS-20230131141449
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Cassie Yang arrived unannounced to deliver the finding of the allegation cited above. LPA met with Executive Director, Kim Hagen, and explained the purpose of the visit. During this investigation, LPA conducted records review and extensive interviews. LPA found the facility to be compliance with Title 22, 87224 Eviction Procedures. Based on interviews conducted, the preponderance of evidence standards have not been met. Based on information obtained during the investigation, LPA finds the allegation to be UNFOUNDED- A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Please continue on LIC 9099-C. Unfounded— CDSS inspection report, May 4, 2023 · control 25-AS-20230207101842
Allegation the state reviewedFacility is interfering with residents packages/mail.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Cassie Yang arrived unannounced to deliver the finding for the allegation listed above. LPA met with Executive Director, Kim Hagen, and explained the purpose of the visit. LPA ensured hand sanitizer was applied before entering the facility and the following Personal Protective Equipment (PPE) was worn: Surgical Mask. During the investigation, LPA conducted interviews and records review for the allegation cited above. The results of the investigation are as follows: Please continue report on LIC 9099-C... Unfounded— CDSS inspection report, May 4, 2023 · control 59-AS-20230307161915
Allegation the state reviewedFacility tampered with resident's records.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Cassie Yang arrived unannounced to deliver the finding for the allegation listed above. LPA met with Executive Director, Kim Hagen, and explained the purpose of the visit. LPA ensured hand sanitizer was applied before entering the facility and the following Personal Protective Equipment (PPE) was worn: Surgical Mask. During the investigation of this complaint, the Department conducted interviews and record review for the allegations cited above. Please continue report on LIC 9099-C... Unsubstantiated— CDSS inspection report, May 4, 2023 · control 59-AS-20230309130818
Allegation the state reviewedFacility is overcharging a resident in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Michael Hood arrived at the facility and met with Executive Director (ED), Kimberly Hagen, to deliver findings into the complaint allegation listed above. During the investigation, LPA conducted interviews and reviewed documentation pertinent to the investigation. The results of the investigation are as follows: Allegation: Facility is overcharging a resident in care ** Report continued on 9099-C ** Unsubstantiated— CDSS inspection report, March 24, 2023 · control 25-AS-20221209100006
Allegation the state reviewedFacility did not issue a refund to resident.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Michael Hood arrived at the facility and met with Executive Director (ED), Kimberly Hagen, to deliver findings into the complaint allegation listed above. During the investigation, LPA conducted interviews and reviewed documentation pertinent to the investigation. The results of the investigation are as follows: Allegation: Facility did not issue a refund to resident. ** Report continued on 9099-C ** Unfounded— CDSS inspection report, March 24, 2023 · control 25-AS-20221216115606
Allegation the state reviewedFacility is mismanaging residents' medications
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Michael Hood arrived at the facility and met with Executive Director (ED), Kimberly Hagen, to deliver findings into the complaint allegation listed above. During the investigation, LPA conducted interviews, reviewed documentation pertinent to the investigation, and conducted a medication count. The results of the investigation are as follows: Allegation: Facility is mismanaging residents' medications ** Report continued on 9099-C ** Substantiated— CDSS inspection report, March 24, 2023 · control 25-AS-20230112112030
Allegation the state reviewedStaff are not taking precautions for COVID-19
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Michael Hood arrived at the facility and met with Executive Director, Kimberly Hagen, to deliver findings into the allegation listed above. LPA wore a surgical mask. Facility staff wore masks while on the premises. During the investigation, LPA conducted interviews. The results of the investigation are as follows: Allegation: Staff are not taking precautions for COVID-19 ** Report continued on 9099-C ** Unsubstantiated— CDSS inspection report, March 2, 2023 · control 25-AS-20221110111555
Allegation the state reviewedStaff inappropriately interfered with resident’s sleep
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Michael Hood arrived at the facility and met with Executive Director, Kimberly Hagen, to deliver findings into the allegation listed above. LPA wore a surgical mask. Facility staff wore masks while on the premises. During the investigation, LPA conducted interviews. The results of the investigation are as follows: Allegation: Staff inappropriately interfered with resident’s sleep ** Report continued on 9099-C ** Unsubstantiated— CDSS inspection report, March 2, 2023 · control 25-AS-20221215101621
Allegation the state reviewedFacility is interfering with residents receiving mail. Food is not served in a safe or healthful manner.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at the facility to open a complaint the Department received. This is a joint visit with Long Term Care Ombudsman (LTCO), Ron Carerra. LPA and LTCO met with Executive Director, Kimberly Hagen, and explained the purpose of the visit. Prior to initiating the visit, LPA interviewed reporting party (RP) regarding the allegations cited aove. RP stated the allegation is "nothing having to do with nothing". LPA then was no longer able to obtain further information from RP as RP did not want to talk about it during the phone call. When LPA interviewed Executive Director who informed LPA all residents have a mailbox for their mails and letters. Executive Director informed LPA that all packages are delivered to the front desk and will be given to residents. Executive Director informed LPA packages are never opened by staff. When asked how would the facility know if medications are inside the packages, Executive Director responded "I— CDSS inspection report, February 8, 2023 · control 25-AS-20230130101737
Allegation the state reviewedResident visitation rights are violated.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver complaint findings for a complaint received on 4/26/2022. LPA met with Deborah Ahrens, BOD and Ingrid Weber, Memory Care Director . Kimberly Hagen, Administrator joined by phone. Prior to initiating today's inspection, LPA completed required COVID-19 testing protocols and completed a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms and confirmed there are currently multiple positive Covid cases at the community. Additionally, LPA was screened per Covid-19 precautionary measures upon entering the community. LPA ensured she applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: surgical mask. During the course of the investigation, LPA interviewed the Administrator, Business Office Director, Memory Care Director, resident (R1), resident's POA, and another individual who knows R1. LPA reviewe— CDSS inspection report, August 24, 2022 · control 25-AS-20220426122233
Allegation the state reviewedFacility is not allowing resident to manage own medications
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver findings to a complaint the department received on 3/14/2022. LPA met with Kimberly Hagen, Administrator, and explained purpose of inspection. Prior to initiating today's inspection, LPA completed required COVID-19 testing protocols, completed a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms and confirmed the number of positive cases currently at the facility. Additionally, LPA was screened per Covid-19 precautionary measures upon entering the community. LPA ensured she applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: N95 mask. During the investigation, LPA interviewed Administrator, (2) Regional Nurses, resident (R1), resident's representative. LPA reviewed the following documentation pertaining to resident (R1) including, but not limited to: physician's reports, care plan, medica— CDSS inspection report, June 16, 2022 · control 25-AS-20220314163537
Allegation the state reviewedStaff are not assisting residents with showering as often as needed. Staff are not assisting residents with ambulating to the restroom in a timely manner.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver findings to a complaint received on 1/7/2022. LPA met with Kimberly Hagen, Administrator. Prior to initiating today's inspection, LPA completed required COVID-19 testing protocols and completed a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms. Additionally, LPA was screened per Covid-19 precautionary measures upon entering the community. LPA ensured she applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: KN95 mask. During the investigation, LPA interviewed Senior Executive Director (SED), (3) Med-Techs, (3) resident and reviewed documentation including pendant response times and shower schedules. The results of the investigation are as follows: Allegation: Staff are not assisting residents with showering as often as needed. cont on 9099C(1).. Unsubstantiated— CDSS inspection report, May 17, 2022 · control 25-AS-20220107160441
Allegation the state reviewedResident left facility and staff didn't know
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver findings to a complaint received on 10/20/2021. LPA met with Kimberly Hagen, Administrator. Prior to initiating today's inspection, LPA completed required COVID-19 testing protocols and completed a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms. Additionally, LPA was screened per Covid-19 precautionary measures upon entering the community. LPA ensured she applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: KN95 mask. During the investigation, the Department interviewed Senior Executive Director (SED), Kimberly Hagen, prior Assistant Executive Director (AED), Barbara Fleck, Business Office Director (BOD), Deborah Ahrens, the Ombudsman and (1) family member of resident (R1). The Department reviewed documents pertaining to Resident (R1) including, but not limited to: resident charting no— CDSS inspection report, May 17, 2022 · control 25-AS-20211020154446
Allegation the state reviewedFacility does not have adequate supervision. Staff did not provide adequate food service to residents.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver findings to a complaint received on 1/18/2022. LPA met with Kimberly Hagen, Administrator. Prior to initiating today's inspection, LPA completed required COVID-19 testing protocols and completed a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms. Additionally, LPA was screened per Covid-19 precautionary measures upon entering the community. LPA ensured she applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: KN95 mask. During the investigation, LPA interviewed Senior Executive Director (SED), Kimberly Hagen, Business Office Director (BOD), Culinary Director, (1) Culinary staff, (3) Med-Techs, and (3) residents and reviewed documentation including: facility dining menus for January 2022, staffing levels and an Unusual Incident/Injury report (LIC624). The results of the investigation are a— CDSS inspection report, May 17, 2022 · control 25-AS-20220118151104
Allegation the state reviewedFacility is not abiding to admission agreement
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to commence a complaint investigation. LPA met with Kimberly Hagen, Administrator. Prior to initiating today's inspection, LPA completed required COVID-19 testing protocols and completed a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms. Additionally, LPA was screened per Covid-19 precautionary measures upon entering the community. LPA ensured she applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: KN95 mask. During today's inspection, LPA discussed allegation with Kimberly Hagen, Administrator, Ingrid Weber, Memory Care Director and Deborah Ahrens, Business Office Director and reviewed pertinent documentation pertaining to resident (R1),including: care plan, Residency Agreement, and Room Change Addendum to the Residency Agreement. The results of the investigation are as follows: cont on 9099C..— CDSS inspection report, April 20, 2022 · control 25-AS-20220412100354
Allegation the state reviewedFacility not in good repair
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to conclude a complaint investigation and deliver findings. LPA met with Kimberly Hagen, Administrator. Prior to initiating today's inspection, LPA completed required COVID-19 testing protocols and completed a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms. Additionally, LPA was screened per Covid-19 precautionary measures upon entering the community. LPA ensured she applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: KN95 mask. During the investigation, LPA's Calzada and Yang interviewed the Divisional Maintenance Director, Maintenance Specialist, Executive Director, Assistant Executive Director, and (2) residents. LPA's reviewed the following documentation: history of work orders for apartment, contractor's invoice. The results of the investigation are as follows: cont on 9099C. Unsubstantiate— CDSS inspection report, March 30, 2022 · control 25-AS-20211223103421
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 70 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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