Mom & Pops Loving Nest

Allegation investigated: Staff did not provide a refund upon resident’s death.

Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver findings to a complaint received on June 26, 2026. Also present were staff, Nanalie Bodden and Evelyn Bodden, who assists with cooking. LPA met with Administrator, Claudia Mihai, who arrived around 12:00 pm. LPA stated the reason for the inspection. There is (1) resident currently under hospice care. During the investigation, LPA interviewed the Administrator, (2) staff, and the responsible person for resident (R1). LPA reviewed documentation related to (R1), including their physician's report, admission agreement, email and text communications between the Administrator and the responsible person, and attempted calls to the responsible person by the Administrator. The results of the investigation are as follows: Resident (R1) moved to the community on/around February 17, 2025. (R1) had a diagnosis of Coronary Artery Disease, Diabetes, Parkinson's Dementia and needed assistance with transferring (2-person), bathing, toileting, medications but was able to feed independently. (R1) was placed on hospice on/around March 2025, and passed on June 5, 2026. *cont on 9099C-1.. Substantiated 9099C-1.. Allegation: Staff did not provide a refund upon resident’s death. The allegation states (R1) passed on June 5, 2026, their belongings were removed from the facility on June 7, 2026, but the refund due for the remainder of the month has not been paid back. The responsible person for (R1) stated requests were made to the facility that a refund be issued for the remaining balance for June 2026, after (R1's) belongings were removed from their room on June 7, 2026, but she has not received payment as of June 26, 2026. The Administrator stated she tried to reach out to (R1's) responsible person on 6/6/26 and on 6/8/26, and showed LPA the text messages. LPA could see there were no text responses sent back to the Administrator. The Administrator also showed LPA how she attempted to contact (R1's) responsible person by phone on June 4, 2026, June 5, 2026, June 6, 2026, June 8, 2026 and again on June 12, 2026. The calls ranged in length from 6 seconds to 9 minutes. The Administrator stated she left a voice mail at least 1-2 times, asking the responsible person to "please call so we can discuss the refund". The signed Admission Agreement states under Termination of the Agreement- The agreement will automatically be terminated by the death of the resident. The resident's relatives and/or responsible person will not be liable for any payment beyond that due at the date of death. A refund was due to be issued within (15) days of the belongings being removed, or by June 22, 2026. A refund was issued on July 3, 2026, for (23) days pre-paid rent for June 2026, following when the belongings were removed. Per California Code of Regulations, Title 22, Division 6, Chapter 8, the following (1) deficiency is issued on the 9099-D page. Exit interview. Copy of report and appeal rights provided. 9099A-C-1.. The responsible person stated she was told by a caregiver that (R1) "no longer has the ring" and "it must have gotten lost in the laundry", but could not recall the name of the staff. This person stated (R1) had the ring from "February 2025 through May 6, 2026" and "never took it off". The Administrator stated (R1) did not move in with a ring, and she doesn't allow residents to move in with valuable jewelry unless they are cognitively capable of safeguarding it. The form "Client/Resident Personal Property and Valuables" (LIC621) does not list any property. Two other individuals were interviewed who knew (R1) for an extended period of time. One individual stated (R1) "never wore a ring", and (R1) "had multiple rings"; however, she was not familiar with a ring made up of three different golds". A second individual stated that (R1) had a lot of real jewelry" but was "not sure" if (R1) had the ring when they went to the facility. Two (2) staff were interviewed who worked at the facility when (R1) resided there. Both staff stated they recalled (R1) but didn't "recall (R1) wearing a ring." and did not state that (R1's) ring "must have gotten lost in the laundry", as the responsible person "never mentioned a ring" . Both staff stated they help with laundry. LPA was not able to speak to a hospice nurse regarding if a ring was observed on (R1) at any time during their visits. The Department was provided with a photo of (R1) wearing a ring on their 4th finger, left hand. The responsible person stated in an email that the photo was taken on June 20, 2025, but then also said the ring disappeared about a month before (R1's) passing on June 5, 2026. Based on information obtained, the allegation is found to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid- there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview. Copy of report provided.the state’s words, verbatim · CDSS document, Sep 2, 2026 · control 59-AS-20260626094013

From the deficiency page — Deficiency type: Type B · Section cited: HSC 1569.652(c) · Plan of correction due date: Sep 16, 2026

§1569.652 Termination of admission agreement upon death of resident; removal of resident’s property; refund of fees paid; notice of contract termination and refunds. (c) A refund of any fees paid in advance covering the time after the resident’s personal property has been removed from the facility shall be issued to the individual, individuals, or entity contractually responsible for the fees or, if the deceased resident paid the fees, to the resident’s estate, within 15 days after the personal property is removed. This requirement is not met as evidenced by: Based on interviews conducted, text messages and documentation reviewed, the Licensee did not ensure that a refund was issued timely, by June 22, 2026, for the (23) days remaining in June 2026, following when (R1's) belongings were removed from their room on June 7, 2026, which posed a potential health and safety risk and/or personal rights violation to residents in care.the state’s words, verbatim · CDSS document, Sep 2, 2026

Plan of correction: Licensee/Administrator issued a refund by check, on July 3, 2026, to (R1's) responsible person for (23) days of pre-paid rent in June 2026. Admin agrees to read/sign a statement that HSC 1569.652 is understood. Also, that payment must be made by mail if no contact can be made with the responsible person to pick up the refund in person. Documentation due by September 16, 2026 to CCLD.

Type of visit: Annual/Random

Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced for a required annual inspection and met with Mona Lee Bodden, who contacted the Administrator. Administrator, Claudia Mihai arrived shortly to the facility. The facility is approved for (6) non-ambulatory residents and room #2 was approved for two occupants by the local fire department. There is a hospice waiver for (6) non-ambulatory residents and there is (1) resident currently under hospice care. LPA observed (5) residents resting in their rooms and (1) resident return to the community around 4:00 pm. LPA and the Administrator toured the interior/exterior of the facility including the common areas, (2) shared resident bedrooms, (3) private resident bedrooms, (2) resident bathrooms (2), and laundry/garage area. LPA observed the facility to be clean, in good repair and odor-free. The bathrooms have the necessary grab bars, slip-resistant flooring and hygiene products. There is sufficient 2+day perishable, including fresh produce, and and 7+day non-perishable supply of food. Hot water measured 108*F in the kitchen. The smoke/monoxide are working. There is a complete first aid kit. LPA reviewed (2) resident files and (2) staff files. Files are organized and contain current documentation. Staff are completed training as required, including First Aid/CPR and are cleared/associated. Administrator has current RCFE Administrator Certificate #7019737740 (exp 7/31/27). LPA obtained updated facility land line and mobile contacts. Discussed multiple topics, including putting medication documentation in one binder. LPA to email forms. Annual fees are due by Oct 22, 2026. The administrator will contact the county public Guardian for one resident for additional information. There were no deficiencies observed or citations issued in this report. Exit interview. Copy of report provided to the Administrator.the state’s words, verbatim · CDSS document, Aug 19, 2026

The state marks this report as 4 pages; the online copy we transcribed has 2. You can request the full file from the county licensing office.

Type of visit: Post Licensing

Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced for a Post-Licensing Inspection and met with Mona Lee Bodden, who contacted the Administrator. Administrator, Claudia Mihai arrived at 3:00 pm. LPA observed (1) resident in the common area and (4) residents resting in their rooms. At the end of the inspection, (1) resident returned around 4:15 pm. The facility is approved for (6) non-ambulatory residents and room #2 was approved for two occupants by the local fire department. There is (1) resident currently under hospice care and (1) resident under years. LPA and the Administrator toured the interior/exterior of the facility including the common areas, resident bedrooms (5), resident bathrooms (2), kitchen, staff room and laundry/garage area. LPA observed the facility to be clean, in good repair and odor-free, and the bathrooms to have the necessary grab bars, slip-resistant flooring and hygiene products. There is sufficient 2+day perishable, including fresh produce, and and 7+day non-perishable supply of food. Hot water measured 114*F in the kitchen. LPA reviewed (2) resident files and (3) staff files. Files were organized contained current documentation. Staff are completed training as required, including First Aid/CPR and are cleared/associated. Administrator has current RCFE Administrator Certificate #7019737740 (exp 7/31/27). LPA to add cell phone and email address. Current copy of liability insurance obtained. LPA and administrator discussed a question about a resident who is a fall risk and is waiting for approval from the physician for a foot bed rail. Administrator will also request an exception as a next step. There were no deficiencies observed or citations issued in this report. Exit interview. Copy of report provided to the Administrator.the state’s words, verbatim · CDSS document, Jan 9, 2026

Type of visit: Prelicensing

Licensing Program Analyst (LPA) Sabrina Calzada arrived announced for a scheduled Pre-Licensing inspection and met with Administrator, Claudia Mihai. Also present was staff, Nanalie Bodden. The reason for this Pre-Licensing inspection is due to a change in ownership. There were (5) residents present during today's inspection. A required annual was recently completed on 10/3/25 just prior to the Regional Office being requested to schedule a Pre-Licensing Inspection. The facility is approved for (6) non-ambulatory residents and room #2 was approved for two occupants by the local fire department. LPA and the Administrator toured the interior/exterior of the facility including the common areas, resident bedrooms (5), resident bathrooms (2), kitchen, staff room and laundry/garage area. LPA observed the facility to be clean, in good repair and odor-free, and the bathrooms to have the necessary grab bars, slip-resistant flooring and hygiene products. There is sufficient 2+day perishable, including fresh produce, and and 7+day non-perishable supply of food. There are locked sharps in the kitchen, locked toxins in the laundry area and medications secured nearby. The inside temperature measured 70*F, and the fire extinguisher was last serviced 5/5/2025. The smoke monoxide alarms are in working order, and the hot water measured 113*F in the kitchen. There is a covered patio and one unlocked exit gate and alarms on the exit doors. There are no pools/ponds but a non-operational fountain that is fenced. Required postings are viewable in the common area. LPA reviewed (3) resident files and (4) staff files. Files were organized contained current documentation. Staff are completed training as required, including First Aid/CPR and are cleared/associated. Medications were reviewed for (2) residents- orders match medications and documentation is maintained. Component III was completed. This Pre-Licensing inspection is complete and this facility has no deficiencies. LPA to notify the analyst in the Centralized Applications Bureau. Exit interview. Copy of report provided to the Administrator.the state’s words, verbatim · CDSS document, Oct 8, 2025