Sungarden Villa IV

Allegation investigated: Facility call light system inoperable. Facility failed to meet resident's incontinence needs. Staff do not treat resident's with dignity or respect. Resident's personal belongings are inaccessible.

Licensed Program Analyst (LPA) Cassandra Mikkelson arrived at the facility unannounced and met with Russelle Robinson to deliver findings for the above complaint allegation. During the investigation, LPA conducted interviews, conducted a tour of the facility, and reviewed documentation pertinent to the investigation. The results of the investigation are as follows: *** Report continued on 9099-C*** Unfounded Facility call light system inoperable. Interviews conducted indicated that all call button systems are operational in the home. Staff demonstrated how the call light system works within the home, pressing the buttons and showing how the detection system works in each room. Observations indicated that call light button system is operational. Residents either have a button or monitors to detect movement within the room. Staff are then alerted of the room via an audible system heard anywhere in the home. Staff then respond to the correct room in a timely manner. Therefore, the allegation facility call light system inoperable is unfounded. Facility failed to meet resident's incontinence needs. Interviews conducted indicated that residents are changed every 3-4 hours or sooner if needed. Staff also assist residents to the toilet if they are able to use it. Staff continue to monitor for signs of redness or rashes from the depends and will address as necessary. Residents are able to verbalize when they need to be changed. Observations indicated that restrooms are accessible for residents in care. Staff are also changing as needed. Therefore, the allegation facility failed to meet resident’s incontinence needs is unfounded. Staff do not treat resident's with dignity or respect. Interviews conducted with R1 and R2 indicated that they feel that they are treated with dignity. Staff assist with their daily needs. Staff indicated that residents are treated with dignity and respect. Staff are willing to assist with anything the resident needs. Observations indicated that staff are assisting residents in care with dignity and respect. Staff take their time with each resident and ensure that they are comfortable. Records reviewed indicated that staff have received training on resident care and treating residents with dignity and respect. Therefore, the allegation staff do not treat resident’s with dignity or respect is unfounded. Resident's personal belongings are inaccessible. Interviews conducted indicated that each resident’s belongings are available to the resident at any time. Staff will assist residents when they are unable to reach their belongings or need items like shampoo or soap. Observations indicated that resident’s personal belongings are within reach. Some personal items like soap and shampoo are stored in a locked cabinet for safety. Each resident has their own items in their room all at an accessible level of reach. Therefore, the allegation resident’s personal belonging are inaccessible is unfounded. Based on records reviewed and interviews, LPA finds the above allegations to be UNFOUNDED- meaning that the allegations were false, could not have happened and/or is without reasonable basis. Exit interview conducted with the Administrator. Copy of report was given to facility.the state’s words, verbatim · CDSS document, Jul 14, 2026 · control 59-AS-20260302120552

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Angela Hood arrived at the facility unannounced and met with the Administrator, Russelle Robinson, to conduct a Required-1 Year Inspection. LPA conducted an inspection of the care home to ensure compliance with Title 22 regulations. There are six (6) bedrooms and two (2) bathrooms for resident use. LPA observed bedrooms to be properly furnished, with appropriate bedding and lighting. The bathrooms were in sanitary condition, properly maintained, and the hot water temperature was observed to be 114.5 degrees F. LPA checked the kitchen area for the ability to prepare and store food. Care home has required (2) two-day perishable and (7) seven-day non-perishable food supply on hand. LPA observed the outdoor area and perimeter of the care home to be free of clutter and debris and there appeared to be no potential safety hazards to the residents in care. Smoke and carbon monoxide detectors are operational. Fire extinguishers and first aid kit are maintained and ready for emergency use. LPA checked medication storage and found medications to be locked away and inaccessible to the residents. LPA reviewed three (3) resident files and also reviewed two (2) staff files. As a result of this visit, no deficiencies were cited per California Code of Regulations, Title 22. Exit interview conducted and copy of report provided.the state’s words, verbatim · CDSS document, Jun 17, 2026

Type of visit: Required - 1 Year

On 04/16/2025 Licensing Program Analyst (LPA) Cheyenne Ratajczak arrived at the facility unannounced to conduct a required 1 year annual inspection. LPA met with staff Arminder Takhar and Aizza Gonzales and explained the purpose of the visit. LPA and staff conducted a tour of the facility. Areas toured include but not limited to resident bedrooms, bathrooms, kitchen, common areas, and storage area. LPA observed required furniture, and lighting throughout the residents' bedrooms and facility. LPA observed food supplies of non-perishables for a minimum of seven (7) days and perishable foods for a minimum of two (2) days. Toxins, cleaning supplies and knives are locked and inaccessible to residents in care. Hot water temperature was measured at 106.9 degrees Fahrenheit at the kitchen sink, which is within the required range of 105 to 120 degrees. The temperature in the facility was 74 degrees. LPA observed fire detectors and carbon monoxide detectors to be operable. LPA observed the fire extinguisher to be last inspected on 06/19/2024. LPA reviewed drill logs, which are current. LPA observed required Licensing posters posted throughout the facility. LPA reviewed six (6) resident files. Resident files contain signed admission agreements, physician's reports, appraisals, identification sheets, releases, and resident's rights. LPA reviewed two (2) staff files. A review of staff records indicates that all facility staff has received criminal record clearances and/or are associated to this facility. Staff records reviewed indicated current training completed. LPA requested a copy of the LIC500, LIC308 and current liability insurance to be emailed to LPA by 04/18/2025. No deficiencies are being cited as a result of todays inspection. Exit interview conducted and copy of the report and LIC809G was left at the facilitythe state’s words, verbatim · CDSS document, Apr 16, 2025

Type of visit: Required - 1 Year

On 05/09/24 Licensing Program Analyst (LPA) Cheyenne Ratajczak and Associate Governmental Program Analyst (AGPA) Talia Saliva arrived at the facility unannounced to conduct a required 1 year annual inspection. LPA met with Administrator Russelle Robinson and explained the purpose of the visit. LPA and Administrator conducted a tour of the interior and exterior of the facility. Areas toured include but not limited to six (6) resident private bedrooms, two (2) bathrooms, kitchen, common areas, and storage area. LPA observed required furniture, and lighting throughout the residents' bedrooms and facility. LPA observed food supplies of non-perishables for a minimum of seven (7) days and perishable foods for a minimum of two (2) days. Toxins, cleaning supplies and knives are locked and inaccessible to residents in care. Hot water temperature was measured at 105.1 degrees Fahrenheit at the kitchen sink, which is within the required range of 105 to 120 degrees. The temperature in the facility was 74 degrees. First aid kit was completed. LPA observed fire detectors and carbon monoxide detectors to be operable. LPA observed the fire extinguisher, located in kitchen which was last inspected on 07/05/2023. LPA reviewed drill logs, which are current. LPA observed required Licensing posters posted throughout the facility. LPA conducted a file review of two (2) personnel and four (4) residents records. All records have the required documents. Medications are centrally stored, locked, and appear to be given per doctor order. LPA compared medications to those being given for two (2) residents and found no discrepancies. Facility is correctly using the Medication Administration Records (MAR). No deficiencies are being cited during today's inspection. Exit interview conducted and copy of the report was left at the facility.the state’s words, verbatim · CDSS document, May 9, 2024