Corona Residential Care Center Llc

Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to investigate and deliver the findings on the allegation listed above. LPA met with Assisted Living Coordinator Sonia Hernandez and explained the purpose of today’s visit. The investigation consisted of staff interviews, resident interviews and record review. For the allegation, Staff are not providing adequate care and supervision of a resident. During staff interviews, 5 out of the 5 staff stated they provide adequate care and supervision for residents. During resident interviews 7 out of the 7 residents stated they receive assistance with care and supervision. Based on the evidence found during the investigation, the one (1) allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaint are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficieRead the full finding— CDSS inspection report, July 8, 2025 · control 56-AS-20250702145624

On 05/29/2025 at 03:00 PM, Licensing Program Analyst (LPA), Melody Brown, met with Assistant Administrator Mary Gonzalez at Community Care Licensing Division (CCLD) Adult and Senior Care (ASC) San Bernardino (SB) Regional Office to deliver the complaint investigation findings for the above allegations. After introducing and identifying self, LPA Brown met Assistant Administrator Mary Gonzalez and explained the purpose of the requested Office Visit. The investigation was conducted by LPA Melody Brown. The investigation consisted of file review and interviews with relevant parties. The first allegation indicates staff neglect resulted in a resident to be hospitalized. During the investigation, LPA Brown was not able to obtain sufficient evidence to support that staff neglect resulted in a resident to be hospitalized. LPA Brown unable to interview Resident #1 (R1) as R1 moved out at the facility on 10/01/2025. Interview with seven (7) of seven (7) residents indicated that staff at the facRead the full finding— CDSS inspection report, May 29, 2025 · control 56-AS-20240912101826

On 05/20/2025, Licensing Program Analyst (LPA) Melody Brown conducted an unannounced visit to the facility to deliver complaint investigation findings for the above allegation. After introducing and identifying self, LPA Brown met Assistant Administrator Mary Gonzalez to discuss the findings. The investigation was conducted by LPA Melody Brown. The investigation consisted of file review and interviews with relevant parties. The allegation indicates that staff did not ensure that a resident received medical and dental services. LPA Brown obtained evidence to corroborate the allegation. Interview with Resident #1 (R1) on 12/30/2024 indicated that since R1 moved in at the facility in 2017, R1 did not see a dentist or have an appointment with a dentist. in addition R1 stated that R1 has an upcoming dentist appointment scheduled on 01/23/2025 which is R1 first dentist appointment since moving in at the facility in 2017. Interview with R1 Public Guardian confirmed that R1 has not seen a dentRead the full finding— CDSS inspection report, May 20, 2025 · control 56-AS-20241223134640

On 05/29/2025 at 03:00 PM, Licensing Program Analyst (LPA), Melody Brown, met with Assistant Administrator Mary Gonzalez at Community Care Licensing Division (CCLD) Adult and Senior Care (ASC) San Bernardino (SB) Regional Office to amend the complaint investigation findings for the above allegations delivered on 05/20/2025.LPA Brown explained the purpose of the requested Office Visit to Assistant Administrator Gonzalez. After introducing and identifying self, LPA Brown met Assistant Administrator Mary Gonzalez to discuss the findings. The investigation was conducted by Department staff. The investigation consisted of file review and interviews with relevant parties. The first allegation indicates staff did not reappraise resident as necessary. The Department staff investigation revealed that Resident #1 (R1) had an ankle fracture suffered in 07/2023 after R1 fell out of R1's wheelchair. ***Continuation in LIC9099C*** ***This is an amended report for the Complaint Investigation Report (Read the full finding— CDSS inspection report, May 20, 2025 · control 56-AS-20240213165029

Licensing Program Analysts (LPAs) Beena Singh and Paola Guerrero conducted an unannounced visit to this facility for the purpose of delivering findings for the above allegation. For Allegation, Staff is financially abusing residents in care. During interviews with residents, 5 out of 5 residents denied being financially abused by staff or staff managing residents’ finances. LPA conducted an interview with Resident #1 who reported to LPA that resident has possession of debit card and denied staff managing their finances or having possession of debit card. Based on the evidence found during the investigation, LPA Beena Singh found the allegation listed above to be Unsubstantiated. Unsubstantiated: A finding that the complaints are Unsubstantiated means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the CaliforRead the full finding— CDSS inspection report, October 21, 2024 · control 56-AS-20240923101716

On 12/30/2024 at 09:15 AM, Licensing Program Analyst (LPA) Melody Brown made an unannounced visit to the facility to amend the report issued on 09/22/2024 regarding the findings of the above allegations. LPA Brown explained the purpose of the visit to a staff. Staff contacted Assistant Administrator Mary Gonzalez and informed of the visit. LPA Brown explained the purpose of the visit to Assistant Administrator Mary Gonzalez. The investigation consisted of file review, interviews with staffs and residents as well as observation. The investigation was conducted by LPA Brown. The investigation consisted of file review and interviews with relevant parties. The first allegation indicates Licensee does not ensure that facility grounds are free from hazards to residents in care. During the investigation, LPA Brown did not find evidence to corroborate the allegation. Interviews with seven (7) of seven (7) residents indicated that staffs at the facility ensure that the facility grounds are freeRead the full finding— CDSS inspection report, September 22, 2024 · control 56-AS-20231122161045

Licensing Program Analyst (LPA), Yolanda Delgado made an unannounced visit to the facility to deliver findings for a complaint investigation into the allegations listed above. During the investigation, LPA interviewed eight (8) staff members and ten (10) residents. LPA reviewed pertinent documents pertaining to the allegations. On February 23, 2021, Community Care Licensing received a complaint alleging resident sustained a fall due to obstructions in the hallway, facility staff not appropriately assisting resident with meals, and staff is using inappropriate language with resident. Regarding the allegation that Resident #1 (RI) sustained a fall due to an obstruction in the hallway. (Continued on Page 2) UnsubstantiatedRead the full finding— CDSS inspection report, August 6, 2024 · control 18-AS-20210223101326

Licensing Program Analyst (LPA) Ryan Gardner conducted an unannounced visit to the facility for the purpose of initiating an investigation and delivering findings for the above complaint allegation. LPA met Administrator Assistant Maria "Mary" Gonzalez and explained the reason for the visit. During today’s visit, LPA interviewed residents and interviewed staff. For allegation, Staff spoke to residents in an inappropriate manner: During interviews with the residents, it was revealed that the residents are not spoken to in an inappropriate manner. The residents denied that the staff yelled at them. The residents denied witnessing other residents being yelled at by the staff. The residents stated that the staff at the facility are nice and are professional when they speak to the residents. The residents stated that the only time a staff would raise their voice to a resident is when a resident is having a hard time hearing. UnsubstantiatedRead the full finding— CDSS inspection report, April 15, 2024 · control 56-AS-20240411144800

Licensing Program Analyst (LPA) Ryan Gardner arrived at the facility unannounced to investigate and deliver findings for the above complaint allegation. LPA met with Administrator Assistant Maria "Mary" Gonzalez and explained the reason for the visit. During today’s visit, LPA toured the facility, interviewed residents, interviewed staff, and reviewed facility documents. For allegation, Resident’s restroom does not accommodate wheelchair access: LPA tour of Resident R1’s bedroom revealed that R1 does not have access to their bathroom due to the size of the bathroom door. R1 is not able to wash their hands, brush their teeth, wash their face, and or use the bathroom in their bedroom. Document reveal of R1’s physicians report, LIC 602A, dated 9/21/2023 details that R1 is able to care for their own toileting and grooming needs. SubstantiatedRead the full finding— CDSS inspection report, October 16, 2023 · control 56-AS-20231012154056

Licensing Program Analyst (LPA) Ryan Gardner conducted an unannounced visit to the facility to deliver findings for the above complaint allegations. LPA met Administrator Assistant Maria "Mary" Gonzalez and explained the reason for the visit. The investigation consisted of a facility tour, review of facility documents, interviews with staff, and interviews with residents. For allegation, Staff did not safeguard resident's personal items: During interviews with residents, the residents did not have any concerns with staff safeguarding their personal items. The residents did not have any issues with missing clothing or any other personal items missing from their bedrooms. During interviews with the staff, the staff denied removing personal items from the residents’ bedrooms. UnsubstantiatedRead the full finding— CDSS inspection report, July 18, 2023 · control 56-AS-20230327165810

Licensing Program Analyst (LPA) Ryan Gardner conducted an unannounced visit to the facility for the purpose of initiating an investigation and delivering findings for the above complaint allegations. LPA met Administrator Assistant Maria "Mary" Gonzalez and explained the reason for the visit. During today’s visit, LPA reviewed, and requested facility documents, interviewed staff, and interviewed residents. For allegation, Staff failed to supervise residents in care: It was alleged that there was an argument between two (2) residents over an electric wheelchair, plants, and a speaker. UnsubstantiatedRead the full finding— CDSS inspection report, May 15, 2023 · control 56-AS-20230509150654

This unannounced visit by Amy Goldenberg, Licensing Program Analyst (LPA), is being conducted to conclude this agency’s investigation of the allegation noted above. Investigation consisted of resident and staff interviews. It is alleged that S1 scratched the bottom of C1 during personal care. Investigation revealed the following: Five (5) out of (5) residents interviewed agree that they have never been treated roughly during personal care. Four (4) of four (4) staff interviewed deny handling residents roughly during personal care or have knowledge of staff handling residents roughly during personal care. At this time the evidence does not support or refute the allegation. We have found the complaint allegations are unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. A copy of this report is being reviewed with and furnished to the facility representative. UnsubstantiatedRead the full finding— CDSS inspection report, February 15, 2023 · control 18-AS-20210511120106

This unannounced visit by Amy Goldenberg, Licensing Program Analyst (LPA), is being conducted to conclude this agency’s investigation of the allegations noted above. Investigation consisted of resident and staff interviews. It is alleged that staff have stolen from C1, and that staff treat C1 poorly. Investigation revealed the following: C1 manages all of their medical and medication needs. C1 has a personal lock on their door. Staff do not have a key to C1's bedroom. Five (5) out of (5) residents interviewed agree that staff treat them with dignity and respect and deny observing staff stealing from residents. Three (3) of three (3) staff interviewed deny knowledge of staff treating residents without dignity and respect and deny knowledge of staff stealing residents belongings. At this time the evidence does not support or refute the allegations. We have found the complaint allegations are unsubstantiated. Although the allegation may have happened or are valid, there is not a preponderRead the full finding— CDSS inspection report, February 15, 2023 · control 18-AS-20210506123056

Licensing Program Analyst (LPA) Ryan Gardner conducted an unannounced visit to the facility for the purpose of initiating an investigation and delivering findings for the above complaint allegations. LPA met Administrator Assistant Maria "Mary" Gonzalez and explained the reason for the visit. During today’s visit, LPA toured the facility, reviewed, and requested facility documents, interviewed staff, and interviewed residents. For allegation, Staff does not treat resident with dignity and respect: During interviews conducted, LPA did not discover evidence to collaborate that staff do not treat residents with dignity and respect. UnsubstantiatedRead the full finding— CDSS inspection report, February 2, 2023 · control 56-AS-20230130151135

Licensing Program Analyst (LPA) Ryan Gardner conducted an unannounced visit to the facility for the purpose of initiating an investigation and delivering findings for the above complaint allegation. LPA met Administrator Assistant Maria "Mary" Gonzalez and explained the reason for the visit. During today’s visit, LPA toured the facility, reviewed, and requested facility documents, interviewed staff, and interviewed residents. For allegation, Staff assaulted resident in care: It was alleged that during a facility party there was an incident where a staff member assaulted a resident. During interviews conducted, LPA did not discover evidence to collaborate that a staff assaulted a resident in care. UnsubstantiatedRead the full finding— CDSS inspection report, February 2, 2023 · control 56-AS-20230131092412

Licensing Program Analysts (LPA) Bernadette Allen made an unannounced visit to the facility for the purpose of delivering findings on the complaint(s) listed above. LPA met with Mary (Maria) Gonzalez and she was informed of the purpose of the visit. During LPA Allen investigation documents were reviewed, interviews were conducted with ten (10) residents, two (2) staff member and one (1) outside party it was said by all those interviewed that they have never been denied medical attention. It was said that if appointments are cancelled or missed for any reason the appointments are rescheduled and the residents are notified of the new date and time. LPA Allen interviewed Resident 1 (R1) who stated the facility has never denied them medical attention and interviews conducted confirmed that there is one driver and scheduled appointments may need to be rescheduled due to availability of transportation. (R1) said their needs are being met and that they have been to their scheduled appointmentRead the full finding— CDSS inspection report, January 9, 2023 · control 56-AS-20220809145821

Licensing Program Analyst (LPA) Ryan Gardner conducted an unannounced visit to the facility for the purpose of initiating an investigation and delivering findings for the above complaint allegations. LPA Gardner met with Administrator Assistant Maria "Mary" Gonzalez and explained the reason for the visit. During today’s visit, LPA Gardner toured the facility, interviewed staff, and obtained Resident R1’s facility documents. For allegations, Staff did not provide adequate supervision to a resident and Staff scolded a resident while in care: During document review, LPA found that R1 is not under the care of the facility. R1’s care at the facility ended on 12/9/2022, therefore the resident was not in care on 1/3/2023 when the allegations occurred. Based on the evidence gathered today, the allegations listed above are deemed UNFOUNDED. UnfoundedRead the full finding— CDSS inspection report, January 6, 2023 · control 56-AS-20230104132106