Brookdale Corona

Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Executive Director Brittany Martinez and explained the purpose of the visit. The investigation consisted of resident and staff interviews. For the allegation, Licensee is not preventing resident from harming other residents in care. LPA conducted (5) resident interviews and (6) staff interviews. 2 out of the 5 residents indicated facility staff provide a safe environment for residnets in care and have no health or safety concerns living at the facility. Additionally, 6 out of 6 staff stated residents are redirected in the event physical harm is presented. UnsubstantiatedRead the full finding— CDSS inspection report, December 15, 2025 · control 56-AS-20250227134533

Licensing Program Analyst (LPA) Hannah Rodgers conducted an unannounced visit to initiate and deliver findings regarding the above complaint allegation. LPA introduced herself and disclosed the purpose of the visit to Health and Wellness Direct Erin Mckinney. On November 14, 2025, it was alleged that staff did not provide resident privacy for visiting. The Department’s investigation consisted of an unannounced facility visit, records review, and staff and resident interviews. According to the allegations received, Resident #1 (R1) received visitation and was not accorded privacy for the visit as staff stayed with R1 during the entirety of the visit and listened to R1’s conversation. [CONTINUED LIC9099-C] UnsubstantiatedRead the full finding— CDSS inspection report, November 21, 2025 · control 56-AS-20251114150357

On 03/19/2025 at 01:00 PM, Licensing Program Analyst (LPA), Melody Brown, met with District Director of Clinical Services Sheryl Hendricks, RN, and Executive Director (ED) Brittney Martinez, LVN at Community Care Licensing Division (CCLD) Adult and Senior Care (ASC) San Bernardino (SB) Regional Office to deliver the findings of the above allegation. LPA Brown explained the purpose of the requested Office Visit. The investigation consisted of file review, interviews with residents and staffs as well as observation. The investigation of the allegation was conducted by LPAs Melody Brown and Ryan Gardner. The investigation consisted of file review and interviews with relevant parties. The allegation indicates that staff did not treat resident with dignity or respect. During LPAs Brown and Gardner's investigation, it was indicated that Staff #6 (S6) does not like Resident #1 (R1) and does not have patience for R1 that resulted to R1's increased agitation. In addition, Staff #1 (S1) informedRead the full finding— CDSS inspection report, March 19, 2025 · control 56-AS-20240223104649

On 03/04/2025 at 09:15 AM, Licensing Program Analyst (LPA) Melody Brown, visited the facility to deliver the investigative findings for the above allegations. LPA Brown identified herself and discussed the purpose of the visit with Executive Director (ED) Brittney Martinez. The investigation consisted of file review, interviews with residents and staffs as well as observation. First allegation: Staff do not ensure resident is kept clean and dry at all times.The investigation was conducted by LPA Melody Brown which consisted of observation and interviews with relevant parties. The first allegation indicates that Staff do not ensure resident is kept clean and dry at all times. During the investigation, LPA Brown was not able to obtain sufficient evidence to corroborate the allegation. LPA Brown interviewed Resident # 1 (R1) and R1 indicated that staffs at the facility are keeping R1 clean and dry at all times. Moreover, R1 reported that staffs are checking on R1 if R1 needed a change ofRead the full finding— CDSS inspection report, March 4, 2025 · control 56-AS-20241204120604

Licensing Program Analyst (LPA) Ryan Gardner made an unannounced visit to the facility to issue findings for the allegation listed above. LPA stated the purpose of the visit and was granted entry and met with Administrator Brittney Martinez. The investigation consisted of staff interviews and document review. For allegation, Facility staff did not provide resident's authorized representative with copies of resident's records: Document review and interviews with staff revealed that the individual requesting copies of the resident’s records was not the primary individual listed on the resident’s legal durable power of attorney. The facility was not legally authorized to release documents to the individual that was requesting the resident’s records. The facility was not legally authorized to release documents to the secondary individual listed on the durable power of attorney due to the status of the primary individual. UnsubstantiatedRead the full finding— CDSS inspection report, July 28, 2023 · control 18-AS-20200605103755

Licensing Program Analyst (LPA) Ryan Gardner conducted an unannounced visit to deliver findings for the above complaint allegations that were initiated on 6/11/2020. LPA met with Administrator Brittney Martinez and explained the reason for the visit. For allegation, Staff neglect resulted in resident’s death: Interviews and record reviews conducted by the Department could not corroborate that R1 died as a result of staff neglect. It had been reported by facility staff that R1 was observed to have been declining in health for a short period of time prior to death. In addition, R1 was observed to be refusing to eat or drink. R1 was placed on hospice services on February 8, 2020, and subsequently passed away on February 12, 2020. Cause of death was indicated as Cerebral Vascular Disease. UnsubstantiatedRead the full finding— CDSS inspection report, July 24, 2023 · control 18-AS-20200605103755

This unannounced visit by Amy Goldenberg, Licensing Program Analyst (LPA), is being conducted to conclude this agency’s investigation into the complaint allegation mentioned above. During the course of this investigation LPA obtained and reviewed the following documentation: Identification and Emergency Information form (LIC 601) and Durable Power of Attorney (POA) paperwork for resident (R1). It is alleged that a person was requesting on behalf of R1 copies of their documentation from the facility. Review of POA paperwork indicated that R1 had appointed individuals designated on the POA. The party that was requesting R1's records was not an appointed individual on R1's POA. The facility did not have a release of information signed by the person appointed on the POA allowing the requesting party access to R1's records according to Administrator Maritza Lujan, and the paperwork could not be released at that time. Review of facility records did not reveal any court order, subpoenas for RRead the full finding— CDSS inspection report, May 17, 2023 · control 18-AS-20210325120129

Licensing Program Analyst (LPA) Ryan Gardner conducted an unannounced visit to the facility to conclude and deliver findings for the above complaint allegation that was initiated on 12/7/2020. LPA met with Business Office Coordinator Jennifer Sanchez "Lazaro" and explained the reason for the visit. During today’s visit, LPA interviewed staff and requested and reviewed facility documents. For allegation, Facility staff abandoned resident: It was alleged that the facility did not allow Resident R1 to return to the facility due to a medical diagnosis. During interview conducted with staff, LPA was informed that the staff that sent R1 to the hospital does not work at the facility as of 8/7/2022. R1 moved out of the facility on 8/7/2021 and their whereabouts are unknown. UnsubstantiatedRead the full finding— CDSS inspection report, March 8, 2023 · control 18-AS-20201201121324

Licensing Program Analyst (LPA) Ryan Gardner arrived at the facility unannounced to investigate and deliver findings for the above complaint allegations. LPA met with Business Office Coordinator Jennifer Sanchez "Lazaro" and explained the reason for the visit. During today’s visit, LPA toured the facility, conducted interviews with staff and residents, reviewed and was provided facility documents. For allegation, Resident was left in soiled diapers for a prolonged time: During interviews with residents, LPA was informed that the residents’ diapers are changed as often as three (3) times a day, as well as more often as needed. LPA was not informed of a time when a resident was left in a soiled diaper for a prolonged time. UnsubstantiatedRead the full finding— CDSS inspection report, March 8, 2023 · control 18-AS-20210204142306

Licensing Program Analyst (LPA) Ryan Gardner arrived at the facility unannounced to initiate and deliver findings for the above complaint allegation. LPA met with Business Office Coordinator Jennifer Sanchez-Lazaro and explained the reason for the visit. During today’s visit, LPA toured the facility, conducted interviews with residents, conducted interviews with staff, and reviewed facility documentation. For allegation, Staff do not provide proper food service to residents in care: During document review, the staff provided LPA with the breakfast, lunch, snack, and dinner menu for September and October. The menu has a variety of food groups such as: protein, dairy, vegetables, and fruits. LPA was informed that breakfast is served at 8:30 am, lunch is served at 12pm, and dinner is served at 5pm. LPA found that snacks are served at 10 am and 3pm. The residents can request additional food at any other time during the day if they are hungry outside of the serving times. UnsubstantiatedRead the full finding— CDSS inspection report, October 4, 2022 · control 56-AS-20220929085916

Licensing Program Analyst (LPA) Jennifer Semin conducted an unannounced visit to deliver the findings for the above complaint allegations. LPA met with Business Office Coordinator, Jennifer Lazaro The investigation consisted of interviews and review of pertinent documents. Regarding the first allegation, Staff failed to address resident's change in medical condition while in care. Interviews with staff revealed that staff did address Resident 1’s (R1’s) change in condition by giving R1 their “as needed” medication. Medication Records indicate staff gave R1 their “as needed” medication but did not notify the facility nurse when the medication was ineffective. Staff interviews and facility records indicate that facility nurse did not notify R1’s physician or responsible party of R1’s change in condition. Regarding the second allegation, Staff failed to seek timely medical attention for resident while in care. Interviews with staff revealed staff notified R1’s physician regarding R1’s chaRead the full finding— CDSS inspection report, May 25, 2022 · control 18-AS-20200629144235