Live in Comfort Care

Allegation investigated: Resident sustained severe injuries due to staff neglect

Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit for the purpose of delivering findings for allegation listed above. LPA met with Staff Isabel Cantu explained the purpose of the visit. LPA contacted Licensee Jose Gomez via telephone to inform of today's visit. On 07/28/2023, the Department received a complaint pertaining to a resident sustaining severe injuries due to staff neglect. The Department’s investigation consisted of review of facility files, other pertinent records, observations, and interviews with pertinent individuals. Per facility interviews, it was discovered that Resident #1 (R1) fell during the night on 07/13/2023 and sustained a C1 fracture and a broken nose. The Department observed through facility records that the facility staff responded to R1’s fall and contacted emergency services immediately and R1 was transported to the hospital. Additionally, R1 did not require one on one care supervision. Unsubstantiated Based on the evidence gathered during today’s investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is no preponderance of the evidence to prove that the alleged violation occurred. During today’s visit, no deficiencies pertaining to the allegations were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Staff Isabel Cantu and Licensee Jose Gomez. Licensee informed LPA that Staff Isabel Cantu is able to sign reports due to Licensee not being able to come to facility.the state’s words, verbatim · CDSS document, Feb 20, 2026 · control 56-AS-20230728091428

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Mary Rico made an unannounced visit to the facility. The purpose of the visit was to conduct a required comprehensive annual inspection. LPA met with staff Maria Talavera and was granted entry to the facility. Licensed capacity is (6) current census (6). LPA was accompanied by staff Maria Talavera to conduct a general overall inspection, which included, but was not limited to, the following: Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature. LPA inspected resident bedrooms; they are equipped with required furniture such as: mattresses, night stands, storage space, and sufficient lighting; bathrooms were clean, and appliances were operating appropriately. LPA observed sufficient furniture and lighting throughout the facility. Posters such as personal rights, the CCL complaint poster, and the disaster plan were posted in a common area. Cleaning supplies, toxins, sharps, and other dangerous items were kept inaccessible to residents in care. There was a designated office for client/staff files. Overall, the facility is clean, in good repair, and operating in safe conditions for residents in care .Food Service: Non-perishable and perishable food supply is sufficient for number of residents in care. Facility has a variety of food available for residents. Dishes, cups, and utensils were also stored properly. Care & Supervision: Facility has sufficient care staff for coverage 24 hours a day, 7 days a week.Record Review: LPA reviewed (3) resident files for admission agreements, updated physician reports, and needs and services plans. LPA reviewed (3) resident medications. LPA also reviewed (2) staff files for First Aid/CPR certification, criminal record clearance, training's, and health screenings. Based on the observations made during today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC809) was discussed and provided to Licensee Jose Gomez and Kecia Gomez.the state’s words, verbatim · CDSS document, Nov 17, 2025

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Javier Prieto conducted an unannounced annual required visit. LPA was greeted and granted entry to the facility by Administrator Kecia Gomez . LPA explained the nature of today's visit. LPA accompanied with Ms Gomez, conducted a general overall inspection, which included, but was not limited to the following: Physical Plant: The facility was not operating over capacity or beyond any conditions and limitations on the license. The pools and other bodies of water located on the premises and secured gates and are in compliance with regulation. Facility is being maintained at a comfortable temperature for residents. All outdoor and indoor passageways are kept free of obstruction. Hot water temperature was measured at 120 degrees Fahrenheit in all resident bathrooms. There are grab bars for each toilet, bathtub and shower used by residents. The facility smoke detectors and carbon monoxide devices were tested and found to be in working order. Food Service: There is a minimum of one week supply of nonperishable foods and 2 days of perishable foods. Care and Supervision: The facility has ensured sufficient and competent staff to provide the services needed to meet resident needs. Record Review: LPA requested and reviewed four (4) resident and two (2) staff files. LPA reviewed staff files for current CPR/1st aide certificates, TB results, and required training's. Administration: LPA did not observe any excluded individuals on the premises at time of visit. The Administrator appears to be on the premises a sufficient number of hours to manage and oversee the business operation. Last disaster drill was conducted 12/01/24. Medical Related Services: Prescriptions and non-prescription PRN medications contain a signed and dated written order from a physician. Medications are centrally locked in the staff office and inaccessible to residents in care. Medications are being administered as prescribed by physician's directions. No deficiencies cited. An exit interview was conducted where this report was provided and discussed with Ms Gomez.the state’s words, verbatim · CDSS document, Dec 6, 2024

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Javier Prieto conducted an unannounced annual required visit. LPA was greeted and granted entry to the facility by Administrator Kecia Gomez . LPA explained the nature of today's visit. LPA accompanied with Ms Gomez, conducted a general overall inspection, which included, but was not limited to the following: Physical Plant: The facility was not operating over capacity or beyond any conditions and limitations on the license. The pools and other bodies of water located on the premises and secured gates and are in compliance with regulation. Facility is being maintained at a comfortable temperature for residents. All outdoor and indoor passageways are kept free of obstruction. Hot water temperature was measured at 120 degrees Fahrenheit in all resident bathrooms. There are grab bars for each toilet, bathtub and shower used by residents. The facility smoke detectors and carbon monoxide devices were tested and found to be in working order. Food Service: There is a minimum of one week supply of nonperishable foods and 2 days of perishable foods. Care and Supervision: The facility has ensured sufficient and competent staff to provide the services needed to meet resident needs. Record Review: LPA requested and reviewed four (4) resident and two (2) staff files. LPA reviewed staff files for current CPR/1st aide certificates, TB results, and required training's. Administration: LPA did not observe any excluded individuals on the premises at time of visit. The Administrator appears to be on the premises a sufficient number of hours to manage and oversee the business operation. Last disaster drill was conducted 10/21/23. Medical Related Services: Prescriptions and non-prescription PRN medications contain a signed and dated written order from a physician. Medications are centrally locked in the staff office and inaccessible to residents in care. Medications are being administered as prescribed by physician's directions. No deficiencies cited. An exit interview was conducted where this report was provided and discussed with Ms Gomez.the state’s words, verbatim · CDSS document, Dec 22, 2023