Ridgeview Home Care

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Mary Rico made an unannounced visit to the facility. The purpose of the visit was to conduct a required comprehensive annual inspection LPA met with Administrator Ducle Reford and was granted entry to the facility. Licensed capacity is (6) current census (6). LPA was accompanied by Administrator Ducle Reford , to conduct a general overall inspection, which included, but was not limited to, the following: Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature. LPA inspected resident bedrooms; they are equipped with required furniture such as: mattresses, nightstands, storage space, and sufficient lighting; bathrooms were clean, and appliances were operating appropriately. LPA observed sufficient furniture and lighting throughout the facility. The facility is equipped with operating smoke detectors and carbon monoxide alarms. Posters such as personal rights, the CCL complaint poster, and the disaster plan were posted in a common area. Cleaning supplies, toxins, sharps, and other dangerous items were kept inaccessible to residents in care. Food Service: Non-perishable and perishable food supply is sufficient for number of residents in care. LPA observed a lock on the kitchen refrigerator Dishes, cups, and utensils were also stored properly. Care & Supervision: Facility has sufficient care staff for coverage 24 hours a day, 7 days a week. Record Review: LPA reviewed (6) resident file for admission agreements, updated physician reports, and needs and services plans. LPA also verified (3) resident's medications. LPA also reviewed (3) staff files for First Aid/CPR certification, criminal record clearance, trainings, and health screening. Based on the observations made during today’s visit, (1) deficiency were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC809)(LIC809D) was discussed and provided to Administrator Ducle Redford. Along with a copy of appeal rights.the state’s words, verbatim · CDSS document, Jan 9, 2026

Type of visit: Case Management - Incident

Licensing Program Analyst (LPA) Mary Rico conducted an unannounced case management visit. LPA Rico met with Administrator Dulce Redford and explained the purpose of the visit. During today’s visit, LPA Rico conducted staff interviews, reviewed facility’s documents, and toured the facility. Upon record review, it was revealed that R1 was admitted to the facility on 11/21/2025. During record review, LPA observed that R1 was sent to the hospital on 12/10/2025 due to medical condition, as of 12/19/2025 R1 still remains at hospital. During staff interviews, the Administrator stated R1 still resides at the facility and is not in the process of evicting R1. LPA Rico toured the facility and observed R1 personal belongings remain at the facility. Based on the information gathered on today’s visit no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC809) was discussed and provided to Administrator Dulce Redford.the state’s words, verbatim · CDSS document, Dec 19, 2025

Allegation investigated: Staff do not ensure resident receives prescribed medication. Staff do not ensure resident is allowed to request medical services. Staff do not ensure residents prescribed dietary plan is being followed.

Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Administrator Dulce Redford and explained the purpose of the visit. The investigation consisted of staff interviews, resident interviews and record reviews. For the allegation, Staff do not ensure resident receive prescribed medication. During staff interviews 3 out of the 3 staff stated that medication is provided to all residents. During resident interviews 3 out of the 4 residents stated they all their medication is provided. 1 out of the 4 residents was unable to collaborate on the allegation. During the medication audit, LPA observed medications have been dispensed and documented properly. Unsubstantiated For the allegation, Staff do not ensure resident is allowed to request medical services. During staff interviews 3 out of the 3 staff stated medical services have been provided to all residents. During resident interviews, 3 out of the 4 residents stated that medical services are provided and are allowed to request for transportation services. 1 out of the 4 residents was unable to collaborate on the allegation For the allegation, Staff do not ensure residents prescribed dietary plan is being followed. During staff interviews 3 out of the 3 staff stated they meet resident dietary plan and offer variety of meals. During resident interviews 3 out of the 4 residents stated that staff meet their dietary plan. 1 out of the 4 residents was unable to collaborate on the allegation. During facility tour LPA observed variety of food available to meet resident dietary needs. Based on the evidence found during the investigation, three (3) allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaint are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Dulce Redford.the state’s words, verbatim · CDSS document, Oct 7, 2025 · control 56-AS-20250925122948

Type of visit: Prelicensing

Licensing Program Analyst (LPA) Mary Rico conducted an announced visit to complete a pre-licensing inspection and component III. LPA met with Licensee/Administrator Ducle Redford. The pending application is for a Residential Care Facility for the Elderly (RCFE). The approved fire clearance granted for(3) non-Ambulatory (2) ambulatory and (1) bedridden 09/11/2024. The interior and exterior were toured of the pending facility. Overall, the pending facility is clean and in good condition. LPA observed all bedrooms to be appropriately furnished with adequate lighting. Bathroom toilets, showers have non-skid mats. LPA observed food storage and preparation areas to be clean and sanitary. Refrigerator and freezer temperatures are maintained at appropriate temperatures. All appliances are clean and operating properly. There is a sufficient supply of linens, towels, and personal hygiene items. The first aid kit was reviewed; all items are present including a First Aid Manual. LPA observed an adequate supply of recreation and leisure items and activities. The backyard is completely enclosed with functioning gate to exit to front yard. Outdoor space is suitable for resident use that includes a covered patio with a table and chairs. LPA observed the fire extinguishers to be recently serviced and completely charged. Smoke alarms and carbon monoxide detectors are present and functional. Medications will be centrally stored and secured in a locked cabinet. All hazardous materials such as, cleaning, and disinfecting supplies, knives and other sharps are locked and inaccessible to residents. All required forms are posted in a common area. Pre-Licensing Inspection and Comp III is complete. The facility has no deficiencies. No corrections need to be made. An exit interview was conducted where this report was discussed and provided to Licensee Dulce Redford.the state’s words, verbatim · CDSS document, Jan 30, 2025

Type of visit: Office

Facility Type: RCFE Application Type: Initial Capacity: 6 Interview Method: Telephone interview On 1/21/2025, applicant/administrator participated in COMP II. Identification of the applicant / administrator was verified through interview questions based on photo ID and other identifying personal information. During COMP II, applicant / administrator confirmed that they have read and understand community care facility licensing laws included in the Health and Safety Codes and the California Code of Regulations Title 22. Signed LIC 809 with copy of photo ID have been obtained. During COMP II, CAB analyst confirmed Applicant/Administrator’s understanding of following areas: 1. Facility operation: License type, client/resident populations, and program 2. Admission Policies 3. Staffing requirements & Training 4. Restrictive/Prohibited Health Conditions 5. General provisions 6. Emergency Preparedness 7. Complaints & Reporting 8. Pre-licensing readinessthe state’s words, verbatim · CDSS document, Jan 21, 2025