Crest Villa is a residential care home for the elderly (RCFE) in Norco, Riverside County, California — state license #331880604, licensed for 15 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 16 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated April 21, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 18 times and filed 16 documents. The most recent is a facility evaluation report, dated April 21, 2026.
The state's published file for this home includes 8 documents with transcribed findings, dated June 16, 2023 to March 28, 2026. 8 of the 8 carry the state's recorded outcome word: “Substantiated” (4), “Unsubstantiated” (4). 8 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 8 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 21, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 28, 2026Substantiated
Allegation investigated: Staff are mismanaging resident's medication(s) while in care. Staff are not adequately supervising resident while in care.
Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility Caregiver Edralene Jane Frijas and explained the purpose of the visit regarding the allegations stated above. First allegation: Staff are mismanaging resident's medication(s) while in care. Regarding the allegation stated above, LPA conducted a review of records during the review of records LPA discovered that on 8/28/2024 Resident #1 had arrived at the Adult Day Health Care Center looking upset. In addition, based on record it was later discovered by program staff that Resident #1 had medication in their possession. During further review LPA discovered that Resident #1 had a total of four (4) pills that were later identified by staff pharmacist to be controlled substance. Report also indicated that Resident #1 could not communicate where the medication came from. LPA conducted a file review pertaining to Resident #1 during the file review LPA discovered thatthe state’s words, verbatim · CDSS document, Mar 28, 2026 · control 56-AS-20240828143219
Dec 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 3, 2025Substantiated
Allegation investigated: Facility fire system is out of compliance
Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Administrators Ghislaine and Oscar Ramasar and explained the purpose of the visit. The investigation consisted of facility tour and staff interviews. For the allegation, Facility fire system is out of compliance. LPA observed Staff #2 (S2) on 08/08/2025 placing batteries into beeping smoke dectector. S1 stated fire department came to facility on 08/01/2025 and did not replace batteries due to not being able to find them. A previous licensing report was issued on 02/05/2025 giving notice of the same violation. Because you have been cited for repeating the same violation within 12 months, the following civil penalty shall be assessed until the violation is corrected. An immediate civil penalty of $250 is hereby assessed for the date of 09/03/2025. Substantiatedthe state’s words, verbatim · CDSS document, Sep 3, 2025 · control 56-AS-20250802215035
Apr 9, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 9, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 26, 2025Unsubstantiated
Allegation investigated: Resident left in soiled diapers for extended amount of time.
Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Administrators Ghislaine and Oscar Ramasar and explained the purpose of the visit. The investigation consisted of staff and resident interviews. For the allegation, Resident left in soiled diapers for extended amount of time. LPA Hernandez conducted (5) resident interviews. 5 out of the 5 residents stated they have not witnessed any residents left in diapers for a prolonged time. Additionally Resident #1 and Resident #2 stated they wear diapers and staff do not leave them in their diapers for a prolonged time. LPA Hernandez conducted (3) staff interviews. 3 out of the 3 staff stated they do not leave residents in their diapers for a prolonged time nor have they witnessed facility staff leaving residents in diapers for prolonged time. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 26, 2025 · control 56-AS-20230821115822
Mar 26, 2025Unsubstantiated
Allegation investigated: Staff did not ensure resident care needs were met
Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Administrators Ghislaine and Oscar Ramasar and explained the purpose of the visit. The investigation consisted of resident interviews and record review. For the allegation, Staff did not ensure resident care needs were met. LPA Hernandez conducted (4) resident interviews. 4 out of the 4 residents stated the facility does take care of all of their personal needs. Additionally, Administrators stated some clients at the facility deny showering and medication at times. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 26, 2025 · control 56-AS-20250121144847
Mar 26, 2025Substantiated
Allegation investigated: Staff did not provide adequate supervision, resulting in a resident leaving the facility unsupervised.
Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Administrators Ghislaine and Oscar Ramasar and explained the purpose of the visit. The investigation consisted of staff and resident interviews. LPA Hernandez spoke with Administrator Oscar and Ghislaine Ramasar. Administrators stated Resident #1 did leave the facility without staff knowing. LPA observed R1’s physician report which stated R1 is unable to leave the facility unsupervised. Additionally, R1 has now moved to different facility that is more secured. Based on the evidence gathered during today’s investigation, the one (1) allegation listed above are deemed SUBSTANTIATED. A finding that the complaints are SUBSTANTIATED means that the allegation are valid because the preponderance of evidence the standard has been met. Substantiatedthe state’s words, verbatim · CDSS document, Mar 26, 2025 · control 56-AS-20240319145136
Mar 26, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 26, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 5, 2025Substantiated
Allegation investigated: Smoke detectors are not operable
Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Administrators Ghislaine and Oscar Ramasar and explained the purpose of the visit. The investigation consisted of facility tour and staff interviews. LPA Hernandez observed one (1) smoke detector to not be working. During investigation, LPA Hernandez was accompanied with Corona Fire Department Inspector Daniel Calabrese where it was observed one smoke detector located in facility hallway did not have battery placed into it correctly as well as it not being hard wired. Substantiatedthe state’s words, verbatim · CDSS document, Feb 5, 2025 · control 56-AS-20250205105800
Dec 5, 2024Unsubstantiated
Allegation investigated: Staff handled resident in a rough manner.
Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Administrators Oscar & Ghislaine Ramasar and explained the purpose of the visit. The investigation consisted of staff and resident interviews and request of documentation. For the allegation, Staff handled resident in a rough manner. LPA Hernandez conducted (4) staff interviews. During the staff interviews (4) out of the (4) staff stated they have not handled any resident in care in a rough manner or witnessed any resident being handled in a rough manner by staff at facility. LPA Hernandez conducted (7) resident interviews. During resident interviews (5) out of the (7) residents stated staff at facility have not handled them in a rough manner. (5) out of the (7) residents stated all staff treat them with respect and help them whenever they need assistance. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 5, 2024 · control 56-AS-20241025110240
Mar 15, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Crest Villa licensed?
Yes — Crest Villa is a licensed residential care home for the elderly (RCFE) in Norco (Riverside County): California license #331880604, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 15 residents. State records list 16 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated April 21, 2026, appears in the inspection record on this page.
Can Crest Villa care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Crest Villa with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 15 AMBULATORY OF WHICH, 5 MAY BE NON-AMBULATORY AND 5 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 5.
How much does Crest Villa cost?
California's public licensing record does not include Crest Villa's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Riverside County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Crest Villa accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Crest Villa through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Riverside County →Assisted living on Medi-Cal in California →See the DHCS list →
10 of 15 beds occupied (67%) when the state visited on March 28, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Crest Villa?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 18 state visits and 16 dated documents since 2022 for Crest Villa; 8 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 28, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 18 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for mid-size homes (7–15 beds), computed across all 307 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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