Hampshire Manor Inc

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff did not prevent resident from leaving the facility unassisted

Licensing Program Analysts Graham Gunby and Bethany Mirlohi arrived at the facility unannounced to deliver complaint findings into the allegations listed above and met with Administrator, Cathy Dustin. The purpose of the visit was explained, and the complaint investigation findings were discussed. *Continued on LIC9099-C* Substantiatedthe state’s words, verbatim · CDSS document, Oct 16, 2025 · control 59-AS-20250612102414

Allegation investigated: Residents briefs are not changed often enough/some staff "double-diaper". Staff do not receive adequate training to care for residents. Not enough staff to meet resident needs, Insufficient food supply. Residents may run out of medications. Residents may run out of adult briefs/diapers.

On 7/25/2025 LPA Tryon went to the facility unannounced to complete the complaint. LPA met with staff Kim Bao Tram Tran and spoke with Cathy Dustin by phone. LPA was able to interview one staff member at the visit. Over the course of the complaint, LPA has interviewed the administrator, four staff, toured the facility including common areas, bedrooms, kitchen, bathrooms, storage areas, and garage. Regarding resident briefs, staff related that they change residents on a regular basis, and that they are able to keep them pretty clean and dry overall. LPA only heard of one or two "double-diaper" occasions, which were some time ago. This appears to be going smoothly. Allegation is unfounded. Regarding staff training, all staff interviewed felt that they received plenty of training, and understand their jobs. LPA has reviewed training records. Allegation is unfounded. Regarding there not being enough staff to meet resident needs, staff generally admitted they are very busy, but that overallthe state’s words, verbatim · CDSS document, Jul 25, 2025 · control 59-AS-20250304155656

Allegation investigated: Staff spoke to residents in an inappropriate manner. Staff did not report incidents involving residents as required. Staff did not seek timely medical attention for resident. Staff left residents soiled for extended periods. Licensee does not provide planned activities for residents. Licensee allowed staff to work prior to obtaining a criminal record clearance. Licensee did not ensure staff were appropriately trained to provide care to residents

LPA Tryon visited the facility on 5/28/2025 to deliver the findings for the complaint. LPA met with Administrator Cathy Dustin. Over the course of the investigation LPA has interviewed one witness, administrator, six staff, two residents, reviewed documents, toured the facility. Regarding the allegation that staff spoke to residents in an inappropriate manner, LPA finds that there is no credible evidence that any staff has spoken to residents in an inappropriate manner or in an otherwise disrespectful manner. Allegation is unfounded. Regarding the allegation that staff did not report incidents involving residents as required, LPA has not found evidence that a particular incident was not reported as required. Allegation is unfounded. Regarding the allegation that staff did not seek timely medical attention for a resident, it appears that medical assistance has been sought as appropriate. LPA finds no proof that help was unnecessarily delayed in a particular instance. Allegation is unfouthe state’s words, verbatim · CDSS document, May 28, 2025 · control 59-AS-20240829145358

Allegation investigated: Facility staff did not ensure resident was hydrated resulting in hospitalization

LPA visited the facility on 5/28/2025 to deliver the findings of the complaint. LPA met with Administrator Cathy Dustin. Regarding allegation that facility staff did not ensure resident was hydrated resulting in hospitalization, through review of documentation it was learned that R1 had a history of urinary tract infections (UTI), and other medical conditions. There is no indication in the records that staff neglected or failed to keep R1 hydrated, fed, or mismanaged R1’s medications. Chart notes indicate staff were routinely offering R1 hydration. It is documented that on 7/24/2024, R1 refused to drink fluids, take medications, and refused to eat meals. Staff noticed the change in condition and contacted hospice and then sent R1 out to the hospital. R1 was hospitalized and diagnosed with failure to thrive. Therefore, there is no proof that staff were not ensuring resident was hydrated. Allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have hthe state’s words, verbatim · CDSS document, May 28, 2025 · control 59-AS-20240730111657

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility staff are not providing incontinence care to resident

Licensing Program Analyst (LPA) Bethany Mirlohi arrived at the facility unannounced to conduct investigation into allegation listed above. During today’s inspection LPA met with Administrator Cathy Dustin to review the complaint findings. LPA investigated the allegation, “Facility staff are not providing incontinence care to resident”. During investigation LPA interviewed staff and witnesses and reviewed resident documentation. LPA interviewed administrator in which she stated R1 admitted to the facility independent and ambulatory. R1 then had a fall and started on hospice services. R1 began to decline, and caregivers were having a hard time providing incontinence care to R1. Administrator stated incontinence care was always provided, but recommended R1 move to a higher level of care because they only had 1 caregiver per shift. Continuation on 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 22, 2024 · control 59-AS-20240702123620

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.